Customer Reviews for Hippensteel Secure Self Storage
(U-Haul Neighborhood Dealer)

155 reviews

457 Centerville Rd   Newville, PA 17241
(I-81-Exit 11)

(717) 776-6930

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(717) 776-6930

457 Centerville Rd
Newville, PA 17241
(I-81-Exit 11)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Talked me through everything.

Donna Rinehart 
Rating:
5.0

We are Green Ridge Village residents and the facility was very close to us for storage and moving. We had the unit approximate 4 months before our final move. We also used the U Haul for the move. They were very friendly and we would definitely recommend them to anyone.

Bonnie Rutz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim bowers 
Rating:
5.0

Customer did not leave a comment.

Michael Hippensteel 
Rating:
5.0

I stored my camper each winter at Hippensteel's for about seven years. I was very pleased with their facility and their staff, especially Sherry. They were, by far, the best option in the Carlisle area for indoor RV storage. The facility was secure and well-lit, and the access hours were convenient for me. They offered a discount for paying annually, which amounted to about two months of rent. I would highly recommend Hippensteels as your go-to option for RV or large vehicle storage.

CHARLES REESE  |  Overall Experience 
Rating:
3.0

Return security deposit quicker

Frank DiBona 
Rating:
5.0

Customer did not leave a comment.

Donald Isaman 
Rating:
5.0

Customer did not leave a comment.

Janice Roberts 
Rating:
5.0

Excellent location

Jason Rothamel 
Rating:
4.0

Customer did not leave a comment.

Stephen Custer 
Rating:
5.0

Nothing at all

Deborah Hall 
Rating:
5.0

Customer did not leave a comment.

Cody Diehl 
Rating:
5.0

Never service was great

Robin Lebo 
Rating:
5.0

Great facility and great staff. I highly recommend them.

Martin Kleiner  |  Overall Experience 
Rating:
4.0

Rather drop off in town at a regular uhaul place

Anna Mckinzie 
Rating:
5.0

Used for outdoor storage of RV All went well.

kevin miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly fry 
Rating:
3.0

Could have been an are cleared of snow designated for parking the rental return. I hope I parked it well. I picked a safe location but places to park and leave equipment and leave the driveway open we’re limited

Andrew DeGregorio 
Rating:
5.0

Everything was well maintained. I never had any trouble getting in or out.

Jonathon McNaughton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KarA Fieild 
Rating:
5.0

Was very helpful to pick up the equipment

David Murphy 
Rating:
5.0

Customer did not leave a comment.

NICOLE KILLINGER SMITH 
Rating:
5.0

Customer did not leave a comment.

JONATHON MCNAUGHTON 
Rating:
5.0

All was great

Gordon Ocker 
Rating:
4.0

Great service all around and Shari was very helpful with directions and advice!

Andrew Degregorio 
Rating:
5.0

Customer did not leave a comment.

BEVERLY GORDON 
Rating:
5.0

Customer did not leave a comment.

James Seraiva 
Rating:
5.0

We've rented storage space from Hippensteel's Storage since 2015 and I would highly recommend their facility to anyone. It is secure, accessible, clean, very well operated and the staff is wonderful.

FAYE VIOZZI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joel herbeck 
Rating:
5.0

Customer did not leave a comment.

Rickey Shoemaker 
Rating:
5.0

The owner met us at her business outside of regular operating hours, again, to help us to finalize the move from our property. Sherry is accommodating one every way. Her service is outstanding in every way!

mELISSA MCELWEE 
Rating:
2.0

I selected this location because it was close to home and I wanted to drop off during business hours to make sure the paperwork got closed out and the equipment would be received in the condition I left it. I arrived and asked a staff person at the desk about dropping off a UHaul trailer. She told me to park the trailer where the other trailers were and to call Sherry and advise that I was dropping off a trailer. That’s it. Was surprised that there was no assistance getting the trailer positioned and unhooked, I didn’t pay an after hours dropoff fee, it wasn’t after hours. There was a line of uhaul trucks parked, and a single 5x8 trailer on a parking pad nearby, I parked the 5x8 box trailer next to the other trailer. It’s a good thing it was only a 5x8. I chocked it with a couple of rocks, unhooked it, took pictures, and called Sherry. She said she’d email a receipt, “later, or sometime.” If it had been a larger trailer I’d have been out of luck and would have had to figure it out (65 year old with a bad back, no gloves, yadda-yadda). Not incapable, just disappointed. I’d recommend a different location. Even though the UHaul at 1111 Harrisburg Pike, Carlisle, PA doesn’t get good reviews (well founded, I’ve been there as well), at least you don’t have to unhook the equipment yourself.

John Goodwin 
Rating:
5.0

Another flawless experience! Sherry, the enthusiastic owner, goes completely out of her way to accommodate the customer, every time!

mELISSA MCELWEE 
Rating:
5.0

They were super helpful and friendly!

Hanna Jardel 
Rating:
5.0

Customer did not leave a comment.

kennsey epley 
Rating:
5.0

Outstanding Service! Nothing to improve on! Sherry and her team went above and beyond in every way!

Melissa Mcelwee 
Rating:
3.0

Customer did not leave a comment.

Shawn lafferty 
Rating:
5.0

Front passenger seat, floor boards and back cargo area had dirt. Was not concerned so much about the floor boards and cargo area because they are easy to sweep. Not sure how dirt and bits of straw got into passenger seat.

Kevin Addington 
Rating:
3.0

Didn't have a lot person or reciever. Just drop and go

Roland Marpoe 
Rating:
5.0

excellent customer service when your website was having issues they stuck with me.

Mary O'Handly 
Rating:
5.0

Price At this location the sales lady was very helpful and got a lower price for me.

Ben Bryant 
Rating:
5.0

No complaints can only recommend

Patsy Kiner 
Rating:
4.0

Customer did not leave a comment.

Michael Reed 
Rating:
5.0

Customer did not leave a comment.

Jay Mowery 
Rating:
5.0

Overall excellent experience in both rental and drop off. Staff very helpful.

Cheryl Simons 
Rating:
5.0

Customer did not leave a comment.

Ryan Tittle 
Rating:
5.0

Nothing it was perfect no problems at all very nice staff

Robin Lebo 
Rating:
5.0

Customer did not leave a comment.

Eric Plasterer 
Rating:
5.0

Na

David Morton 
Rating:
5.0

Customer did not leave a comment.

Michelle Ruquet 
Rating:
5.0

Customer did not leave a comment.

Lysa Wright 
Rating:
5.0

Everything was awesome!! I absolutely would recommend Hippensteel location to anyone in the area!

Lysa Wright 
Rating:
5.0

Sherry with Hippensteel Auto was GREAT and VERY helpful. Great experience! Thanks.

Tanya Zinn 
Rating:
5.0

Customer did not leave a comment.

tricia FRAMPTON 
Rating:
5.0

Make sure there are no glitches in the system so they have a smooth pick up.

Jennifer Adair 
Rating:
5.0

Don't change a thing.

Kevin Cartwright 
Rating:
5.0

Customer did not leave a comment.

Joan Snyder 
Rating:
5.0

Would never recommend shippensburg. Lady was extremely rude and wanted to charge me over 150 more than newville.

larry kulawiecz 
Rating:
3.0

Some confusion but successful overall.

Nathan Burrow 
Rating:
5.0

I thought I left my personal car keys in the truck that we had locked before turning in the keys. The person I contacted begging them not to rent the truck without checking it for my keys was beyond amazing. Came in after hours allowing me to search the truck on a Saturday evening. Can’t begin to praise her customer service enough.

Stacy Gibson 
Rating:
5.0

Customer did not leave a comment.

michael renzulli 
Rating:
4.0

Customer did not leave a comment.

JEFFREY YOCUM 
Rating:
5.0

Customer did not leave a comment.

ed lebo 
Rating:
3.0

Customer did not leave a comment.

Ashley Dowless 
Rating:
5.0

Customer did not leave a comment.

CARL HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Craig colao 
Rating:
5.0

Good job.

KEITH JOHNSON  |  Overall Experience 
Rating:
5.0

I am totally confident when I store my trailer at Hippensteels. It’s a great storage facility.

Bill Lawrence  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James Bland 
Rating:
5.0

Customer did not leave a comment.

Ken Neuenschwander 
Rating:
4.0

After hours pickup app lacks quality, took 45 minutes......great layout local staff helped after hours. This was a corporate re-route by UHaul since my requested location (Carlisle PA) did not have the vehicle I requested.

Dale Lay 
Rating:
5.0

Customer did not leave a comment.

Cheri Quinn 
Rating:
5.0

Customer did not leave a comment.

Troy Yanette 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Shoemaker 
Rating:
5.0

Customer did not leave a comment.

Kelly Huffman 
Rating:
1.0

If I would of been able to take the uhaul back to the location near the move I would of saved miles instead I was charged 43.00 more because of miles,all because the person wanted the truck back to them.that's a long haul back to newville,pa.very very disgusted.

LuAnn Murphy Murphy 
Rating:
5.0

Pick up and drop off very helpful

nancy dunsmore 
Rating:
5.0

Customer did not leave a comment.

RONN JONES 
Rating:
5.0

Staff was really friendly, and made sure my needs were met. Next time I need a truck rental, I'll be sure to come here again.

MATT FRAMPTON 
Rating:
3.0

Dropoff location for Uhaul wasn't well marked, but again everyone was friendly and helpful.

Lois Alston 
Rating:
4.0

Outside rearview mirrors are very difficult to adjust. Agency should demonstrate adjustment or assist in adjusting.

Charles Rockwell 
Rating:
4.0

Customer did not leave a comment.

FRANK ALEXANDER 
Rating:
5.0

Sherrie was fantastic to work with. She was very helpful and friendly. I was very happy with getting my U-Haul from Hippensteel, and will absolutely use them the next time I need a truck.

Lysa Wright 
Rating:
4.0

Customer did not leave a comment.

Patrick Bethas 
Rating:
4.0

Customer did not leave a comment.

VALERIE Morris 
Rating:
5.0

Very good experience

JONATHAN BARRICK 
Rating:
4.0

Customer did not leave a comment.

WILLIAM gilliam 
Rating:
5.0

Customer did not leave a comment.

Ezra Tice 
Rating:
5.0

There is no needed improvement that I can recommend. The rental satisfied my needs and it was convenient to my area of use. The attendant was very helpful and expedited the processing of the van with little delay.

ROBERT HIGGINS 
Rating:
4.0

Customer did not leave a comment.

LAURA STASINOS 
Rating:
5.0

Excellent service when picking up the trailer. Easy and hassle free. thanks

JOE HOOVER 
Rating:
3.0

VERY NICE AND TOLD ME THEY WOULD SUBMIT A WORK REPAIR FOR THE TRAILER

JEFFREY QUAIL 
Rating:
5.0

The owner was more than accomodating and provided true "country service" with the addition of picking me up and transporting me to the U-Haul location since I am injured. VERY Helpful....EXCELLENT Service!!!!

BRIAN HORINE 
Rating:
5.0

Customer did not leave a comment.

DONNA ALLEN 
Rating:
1.0

Woman very ignorant, and just not what I expected. This is the second time ive had a bad experience with this woman.

JEREMI KANNEG 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SARNICKI 
Rating:
5.0

The folks at Hippensteel went above and beyond! Many thanks!!

John Elliott 
Rating:
1.0

Not happy with overall experience. Did not need insurance due to my full coverage covering the uhaul. But still charged. After saying no. Was told it was a good vehicle. The thing stalled, shakes horribly, steering wheel shifted to right, and smelt like cat pee. NOT HAPPY. Will stick with another rental provider.

JEREMI KANNEG SR 
Rating:
5.0

Customer did not leave a comment.

Randy Finkey 
Rating:
5.0

Customer did not leave a comment.

Brigid Keen 
Rating:
4.0

Customer did not leave a comment.

DANIEL HESS 
Rating:
4.0

Customer did not leave a comment.

SUSAN SINGER 
Rating:
5.0

Customer did not leave a comment.

BETH BOROWY 
Rating:
5.0

Awesome people to work with!

Jim Shovaker 
Rating:
5.0

Customer did not leave a comment.

PAUL REDCAY 
Rating:
4.0

Customer did not leave a comment.

Louvert Lattin II 
Rating:
4.0

Very friendly and helpful. Highly recommend them!

JAMES SHOWZAKER 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HOFFMAN 
Rating:
4.0

Fenced with security camera and 24 hr card access. Looks fine

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent service. Very friendly atmosphere. Check-in process was very smooth and enjoyable. I would definitely recommend. Location is clean, large, and secure. Thanks so much.

PEDRO SALCEDO  |  First Impressions 
No reviews have been submitted for this location.

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