Talked me through everything.
Donna Rinehart
Customer Reviews for Hippensteel Secure Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We are Green Ridge Village residents and the facility was very close to us for storage and moving. We had the unit approximate 4 months before our final move. We also used the U Haul for the move. They were very friendly and we would definitely recommend them to anyone.
Bonnie Rutz | Overall ExperienceI stored my camper each winter at Hippensteel's for about seven years. I was very pleased with their facility and their staff, especially Sherry. They were, by far, the best option in the Carlisle area for indoor RV storage. The facility was secure and well-lit, and the access hours were convenient for me. They offered a discount for paying annually, which amounted to about two months of rent. I would highly recommend Hippensteels as your go-to option for RV or large vehicle storage.
CHARLES REESE | Overall ExperienceReturn security deposit quicker
Frank DiBonaExcellent location
Jason RothamelNothing at all
Deborah HallNever service was great
Robin LeboGreat facility and great staff. I highly recommend them.
Martin Kleiner | Overall ExperienceRather drop off in town at a regular uhaul place
Anna MckinzieUsed for outdoor storage of RV All went well.
kevin miller | Overall ExperienceCould have been an are cleared of snow designated for parking the rental return. I hope I parked it well. I picked a safe location but places to park and leave equipment and leave the driveway open we’re limited
Andrew DeGregorioEverything was well maintained. I never had any trouble getting in or out.
Jonathon McNaughton | Overall ExperienceWas very helpful to pick up the equipment
David MurphyAll was great
Gordon OckerGreat service all around and Shari was very helpful with directions and advice!
Andrew DegregorioWe've rented storage space from Hippensteel's Storage since 2015 and I would highly recommend their facility to anyone. It is secure, accessible, clean, very well operated and the staff is wonderful.
FAYE VIOZZI | Overall ExperienceThe owner met us at her business outside of regular operating hours, again, to help us to finalize the move from our property. Sherry is accommodating one every way. Her service is outstanding in every way!
mELISSA MCELWEEI selected this location because it was close to home and I wanted to drop off during business hours to make sure the paperwork got closed out and the equipment would be received in the condition I left it. I arrived and asked a staff person at the desk about dropping off a UHaul trailer. She told me to park the trailer where the other trailers were and to call Sherry and advise that I was dropping off a trailer. That’s it. Was surprised that there was no assistance getting the trailer positioned and unhooked, I didn’t pay an after hours dropoff fee, it wasn’t after hours. There was a line of uhaul trucks parked, and a single 5x8 trailer on a parking pad nearby, I parked the 5x8 box trailer next to the other trailer. It’s a good thing it was only a 5x8. I chocked it with a couple of rocks, unhooked it, took pictures, and called Sherry. She said she’d email a receipt, “later, or sometime.” If it had been a larger trailer I’d have been out of luck and would have had to figure it out (65 year old with a bad back, no gloves, yadda-yadda). Not incapable, just disappointed. I’d recommend a different location. Even though the UHaul at 1111 Harrisburg Pike, Carlisle, PA doesn’t get good reviews (well founded, I’ve been there as well), at least you don’t have to unhook the equipment yourself.
John GoodwinAnother flawless experience! Sherry, the enthusiastic owner, goes completely out of her way to accommodate the customer, every time!
mELISSA MCELWEEThey were super helpful and friendly!
Hanna JardelOutstanding Service! Nothing to improve on! Sherry and her team went above and beyond in every way!
Melissa McelweeFront passenger seat, floor boards and back cargo area had dirt. Was not concerned so much about the floor boards and cargo area because they are easy to sweep. Not sure how dirt and bits of straw got into passenger seat.
Kevin AddingtonDidn't have a lot person or reciever. Just drop and go
Roland Marpoeexcellent customer service when your website was having issues they stuck with me.
Mary O'HandlyPrice At this location the sales lady was very helpful and got a lower price for me.
Ben BryantNo complaints can only recommend
Patsy KinerOverall excellent experience in both rental and drop off. Staff very helpful.
Cheryl SimonsNothing it was perfect no problems at all very nice staff
Robin LeboNa
David MortonEverything was awesome!! I absolutely would recommend Hippensteel location to anyone in the area!
Lysa WrightSherry with Hippensteel Auto was GREAT and VERY helpful. Great experience! Thanks.
Tanya ZinnMake sure there are no glitches in the system so they have a smooth pick up.
Jennifer AdairDon't change a thing.
Kevin CartwrightWould never recommend shippensburg. Lady was extremely rude and wanted to charge me over 150 more than newville.
larry kulawieczSome confusion but successful overall.
Nathan BurrowI thought I left my personal car keys in the truck that we had locked before turning in the keys. The person I contacted begging them not to rent the truck without checking it for my keys was beyond amazing. Came in after hours allowing me to search the truck on a Saturday evening. Can’t begin to praise her customer service enough.
Stacy GibsonGood job.
KEITH JOHNSON | Overall ExperienceI am totally confident when I store my trailer at Hippensteels. It’s a great storage facility.
Bill Lawrence | Overall ExperienceAfter hours pickup app lacks quality, took 45 minutes......great layout local staff helped after hours. This was a corporate re-route by UHaul since my requested location (Carlisle PA) did not have the vehicle I requested.
Dale LayIf I would of been able to take the uhaul back to the location near the move I would of saved miles instead I was charged 43.00 more because of miles,all because the person wanted the truck back to them.that's a long haul back to newville,pa.very very disgusted.
LuAnn Murphy MurphyPick up and drop off very helpful
nancy dunsmoreStaff was really friendly, and made sure my needs were met. Next time I need a truck rental, I'll be sure to come here again.
MATT FRAMPTONDropoff location for Uhaul wasn't well marked, but again everyone was friendly and helpful.
Lois AlstonOutside rearview mirrors are very difficult to adjust. Agency should demonstrate adjustment or assist in adjusting.
Charles RockwellSherrie was fantastic to work with. She was very helpful and friendly. I was very happy with getting my U-Haul from Hippensteel, and will absolutely use them the next time I need a truck.
Lysa WrightVery good experience
JONATHAN BARRICKThere is no needed improvement that I can recommend. The rental satisfied my needs and it was convenient to my area of use. The attendant was very helpful and expedited the processing of the van with little delay.
ROBERT HIGGINSExcellent service when picking up the trailer. Easy and hassle free. thanks
JOE HOOVERVERY NICE AND TOLD ME THEY WOULD SUBMIT A WORK REPAIR FOR THE TRAILER
JEFFREY QUAILThe owner was more than accomodating and provided true "country service" with the addition of picking me up and transporting me to the U-Haul location since I am injured. VERY Helpful....EXCELLENT Service!!!!
BRIAN HORINEWoman very ignorant, and just not what I expected. This is the second time ive had a bad experience with this woman.
JEREMI KANNEGThe folks at Hippensteel went above and beyond! Many thanks!!
John ElliottNot happy with overall experience. Did not need insurance due to my full coverage covering the uhaul. But still charged. After saying no. Was told it was a good vehicle. The thing stalled, shakes horribly, steering wheel shifted to right, and smelt like cat pee. NOT HAPPY. Will stick with another rental provider.
JEREMI KANNEG SRAwesome people to work with!
Jim ShovakerVery friendly and helpful. Highly recommend them!
JAMES SHOWZAKERFenced with security camera and 24 hr card access. Looks fine
Privacy Request | First ImpressionsExcellent service. Very friendly atmosphere. Check-in process was very smooth and enjoyable. I would definitely recommend. Location is clean, large, and secure. Thanks so much.
PEDRO SALCEDO | First Impressions