Very easy going and friendly, made the drop off easy!
CHARLES L
Customer Reviews for Hinds & Hinds Storage Northside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was easy and efficient, and no extra or hidden charges. I'm not an experienced u haul renter, so I was pleasantly surprised.
JANE MThere was a low tire pressure warning ⚠️ that hadn't been dealt with
STEPHEN DI rented a trailer on Saturday and checked the equipment in on Sunday and was charged double. During checking, I marked the box that I disagreed with the total amount and was informed a representative would contact me. No contact was made.
Joel FExcellent customer service, all systems worked well.
ERIC WThank you everything went great!
Deborah B | Overall ExperienceExcellent, service attendant was very courteous and helpful All around very easy and professional Thank You!
Johnny DThe woman that manages this site is amazing. She's friendly, patient, professional and has a great sense of humor. Thanks for an easy and hassle free experience of renting a uhaul this year. I have a storage unit there for my business and plan on keeping it there every year! Thank you !
JESSIE TI would recommend this Uhaul location to friends and family.
TERESA PWe had a storage unit with Hinds & Hinds at Hail Creek for 10 years. The staff was always helpful and we had no problems at all with the location or the unit.
Kenton P | Overall ExperienceProfessional and kind
MICHAEL BI dropped off during working hours and got no help. Only a few young ladies in the office.
CHAD LI would not change a thing! I will definitely be renting from hinds and hinds U Haul and storage again. I will also be recommending this establishment to all my friends and family!!
TERESA PYou are very fortunate to have such wonderful management and staff at this /northside/ location If I should need storage in the future - I would call them immediately. Thank you. A Hatfield
Ann H | Overall ExperienceHighly recommended....secure place to keep valuables...staff always willing to help...very clean area
Francina C | Overall ExperienceI always get great equipment and Service at Uhaul- Hinds and Hinds in Taos, NM
KENNETH HAlways get good service from Uhaul Taos, Northside location. All locations in Taos are excellent.
KENNETH Hthe person was there and helped me right away - so very easy and helpful!
Meredith PI dropped the trailer off after hours and used the U-Haul app to complete the drop off confirmation. The cell service at this location was weak and it took over 30 minutes and repeated attempts to complete the process on the app. I ended up calling customer service to complete the drop off process. Perhaps offer free wi-fi near the office for better connectivity.
BENJAMIN CStaff was friendly and very helpful. Really bummed that Uhaul took the jack's off of the trailer tongues. This made the move much more difficult as the trailer needed to be dropped / parked in the duration of the move.
Rachel TQuick drop and very friendly!
ALAN MNo one around Dropped off key Was.charged an additional $100+ for extra mileage which was not explained to me For a cleaning fee... I swept the truck and other misc tools. Not happy at all with this
Karen TI was told there would be moving blankets available at the pick-up location, and there were none.
Ann LYour Front desk woman I feel so badly that I don't remember her name. She was fantastic she was communicative and helped me at every turn when I moved in an out she was available. She has such good communication skills and great patience. You should know you have a very valued employee there.
Stephanie W | Overall ExperienceGreat customer care. Competent and friendly staff.
Douglas YThey know they have the market cornered. Disinterested personnel, poorly trained. Opened late, closed early. No motivation manifests In disinterested attitude.
Ronald UReally appreciate the woman who helped us check in.
Ruth KWebsite would not let me complete vehicle check before I took it, made me worry in case I was charged for a scratch that was already on the truck
Kathy DEverything was great except the hours. Closing access at 6 is way too early for people who work 9-5. Consider allowing later access during the week.
Erik W | Overall ExperienceNorthside Hinds and Hinds always has excellent service at every level.
Michael HTruck size reserved was not available at time of pick up. Sent to another location for smaller truck. Staff did not check truck or gas level with me at time of pick up. Given 6 blankets instead of 12, still charged for 12. Unable to upload pic in app to return vehicle.
Deborah SNice personalized customer service.
Sandra CThe three different staff that I interacted with were most helpful and friendly. Thank you Hinds and Hinds on Paseo del Pueblo norte.
Mary MGreat people helpful and friendly.
craig mThe customer service at Hinds and Hinds is very superior. Thanks for the friendly family like service.
Andrew FNothing but great experiences.
KARIN SGo in person to make your reservation! The staff is so friendly and helpful. Much better than my online experience making a reservation.
Jeo OExcellent service. Friendly and professional staff.
Gloria FPersonal amable
Gordon HThe truck cab smelled like cat.
Harry MEasy in and out…The drop off took 5 minutes. They were expecting me.
Bernie WGot the inspection link when we got the uhaul back home. It would have been nice if the location person would have done a walk around to document all blemishes and damage before we left.
michelle mThis location is a relatively small, neighborhood site but none-the-less they had a great selection of moving supplies -- boxes, tape, packing materials, etc. Estrella and Alice were great to work with.
Newell MWhole return process took less than 30 seco ds
david tDid a great job
daniel voffice staff was the best
Nora B | Overall ExperienceInformed them of the muffler issue.
William CVery well run business. Highly recommended
Taylor S | Overall ExperienceVery helpful. They stood in the snow to get us hooked up.
zachary lI dropped off my trailer using the uhaul app after hours. It was pretty easy
James WAlice and Esperanza were very nice and helpful!! The whole staff is very welcoming!!
Yolanda M | Overall ExperienceStaff was great! So was the truck
BILLY SExcellent crew at Uhaul in Taos.
Michael HI paid eight dollars for gas…and didn't even drive ten miles..?!!!! I did not make an issue as it was still a bargain! I topped it off…where most people don't.! Overall…it was a great experience! Stan
Stan MEveryone at this location was friendly and helpful.
Thomas MThe employees were friendly, knowledgeable and helpful. It was a great expedience.
Minka LExtremely nice people. Very convenient location.
Val NYou save the day, and I will definitely return for business, at U-Haul in Taos New Mexico
Cindy HI am a 70 year old woman. I was given a truck with an ice covered windshield, and no assistance. That just does not seem right. With very little other choices, of course I will rent from U-Haul again hopefully won't be necessary. Take care of your customers better. Don't let a 70 year year. Old lady have to spend that time doing something that should've been taken care of. Otherwise everything is good.
Karen TA good experience all around.
Marian C | Overall ExperienceI will probably use this facility again in the future because of the overall good service I have been provided. Susan Burden
Susan B | Overall ExperienceVery friendly and helpful clean and safe storage units
Taylor J | Overall ExperienceRented a unit at the Northside Hinds & Hinds for appx. 4 months while I was transitioning my house/studio belongings and it was perfect for my needs. The staff was always friendly and the location was convenient and secure. Will definitely use again if the need arrives. Two thumbs up!
Nicki S | Overall ExperienceVery good communication over the years and at move out. Highly recommended
Richard W | Overall ExperienceAlice Garcia went above and beyond to make sure I had a good customer service experience. She was very helpful and she made the process very smooth overall.
Ariel B | Overall ExperienceAlice is simply the best!!!
Beth D | Overall ExperienceI felt safe and secure knowing my items were stored properly. The grounds were maintained very well and staff was always willing and/or available to assist me.
Carolyn C | Overall ExperienceThis location is very well maintained and Alice and her staff are friendly and good at their jobs. The fencing, cameras, restricted entry hours, and code-access gate make this a very safe place!
Sandra L | Overall ExperienceI would not recommend it because within two years that I rented the unit, the cost of the storage unit was raised over 50%. That is way over the price of inflation. The staff is wonderful but Hinds And Hinds Storage Northside has become too expensive and how much overhead cost does a storage unit, there's no electricity in the storage unit there's no water there's no gas and that the price went up over 50%.
Elisabeth K | Overall ExperienceAlice, the office person was always friendly and helpful. i decided to seek another storage locker option because the facility continued to raise the price of a monthly locker to the point at which i decided that was absurd to pay that amount of money. that, the new mandatory insurance policy, and the overall feeling of the place having changed. thankful for Alice and her kindness.
Jill R | Overall ExperienceHad a storage there for 2 years and never had any problems. Its safe and secure, staff was always friendly and helpful.
Melissa H | Overall ExperienceEverything was great until the rate increased. I found a larger, less expensive unit elsewhere.
Michael M | Overall ExperienceGreat place with wonderful staff. Highly recommend
RICHARD L | Overall ExperienceWhen I first rented this 10X10 unit from Hinds & Hinds 4 years ago it was $80/mo. After the rate was raised to $131/mo, the fourth rate increase in as many years, I emailed to object to this price increase but no one responded so I decided to move to another facility. All other local storage facilities are charging less than $90/mo for a 10X10 and less than $131 for a 10X20. It seems to me this company, Hinds & Hinds, is only interested in making more and more money and not providing any extra or better service for the increased price. I'm happy with my new facility - twice the space for less cost. Sorry I didn't move out sooner.
Jodie S | Overall ExperienceDisappointed to move out of a great storage unit & facility, but the price hikes have made it unaffordable.
James D | Overall ExperienceAlice was always helpful and patient. I felt she tood the time to understand what I needed and helped me find the storage that was just right.
Mary M | Overall ExperienceSuper nice people. Great place!!
Lee Q | Overall ExperienceI needed a storage unit when my mom passed away. We lived in a faraway state. The staff were super helpful with all our questions and were always pleasant to deal with. While grieving the loss of a parent it really helped. Thank you, Nancy German
Nancy G | Overall ExperienceThank you! We would have appreciated true 24 hour access. We didn't arrange that with the front office during the 30 days, but it would have been a nice option. thanks again
Kimberly W | Overall ExperienceGreat experience.
William D | Overall ExperienceRecommend highly & will use again in the future.
Blake W | Overall ExperienceBest storage facility in Taos and best one I've used in several states. They keep the driveway areas clean and free of standing mud and water. Units were tight and not very dusty. Staff was always helpful and courteous.
Amber G | Overall ExperienceWonderful experience! Staff was more than helpful, they were great! Thank you very much!
Charles C | Overall ExperienceThe staff at the facility were always so friendly and helpful! Especially the woman, I don't know her name. But she is a wonderful example of courtesy and friendliness!
Kathy N | Overall ExperienceWe really liked that spot, thank you.
Linda Z | Overall ExperienceThe facilities vary reader was not functional resulting in.poor customer service and disrespectful behavior.
Justin G | Overall ExperienceThe staff was really great. Very helpful and accommodating. Have them go out and train other service people on what great service is. Start with some of the restaurants. ¡Gracias!
Michael C | Overall ExperienceFacility was amazing. Never had the fear my unit would be broken into. I highly recommend Hinds and Hinds both for the secure storage facilities and for the wonderful staff.
BRIAN S | Overall ExperienceThe only reason I ended my rental is that I moved away. This is the best NM storage facility north of Santa Fe!
Justin B | Overall ExperienceThank you for a great experience! Everyone I dealt with, whether in the office or on the phone, was kind and courteous. I was disappointed to received a notice that my storage price was all of a sudden increased. I was a semi-long term renter who was always on time with my payments, and to have a rate increase during my contract, and during difficult times universally, I was put off by this action. Best Regards . LF
Lynda F | Overall ExperienceIt was getting too Expensive!. The rates always went up. Couldn't afford it any more.
Dolly C | Overall ExperienceThe personnel, particularly the manager, Alice, at the north side facility were very kind and understanding when any problem arose regarding payment (which was usually the bank's fault), regarding access and any little problem that we might experience. I never worried about security, as they have proper coverage with fence, personnel, and cameras. Quality operation. LH
Oscar H | Overall ExperienceChange of ownership brought many unwelcome changes, ranging from numerous increases in rent to cessation of sending paper bills. Emailed bills are generic (to renters at all locations) and did not include address of where to send local payment, requiring renter to look up mailing address every time. When I requested a paper bill, I was told I would have to pay extra. Long-time employee, Alice, was always helpful, friendly and sensitive to this small community, but out-of-town ownership not so much.
Holly A | Overall ExperienceYou’re awesome
Jacob R | Overall ExperienceThe staff was great! We highly recommend
Kathy A | Overall ExperienceHad an issue with billing that was quickly resolved for, staff very friendly and take care of their customers. Would definitely recommend using this facilty.
Daniel L | Overall ExperienceIt was a great experience. The facility was clean and well maintained. And the staff was friendly and helpful. I would recommend this facility for anyone with storage needs.
David R | Overall ExperienceEverything was as expected. Nice and clean and 24 hr access with a personalized code. The staff is really nice and easy to work with and even with Covid restrictions everything needed was available. I highly recommend Hinds & Hinds!
Dalton J | Overall ExperienceEverything at Hinds and Hinds Northside works really well. And most important are the friendly and competent staff.
Diana H | Overall Experience