Customer Reviews for Hilltop Food Market
(U-Haul Neighborhood Dealer)

382 reviews

615 W Daughtery Rd   Lakeland, FL 33809

(863) 859-6077

Office Hours

  • Mon-Sun: 9 am–9 pm

Services at this Location:

Contact Us

(863) 859-6077

615 W Daughtery Rd
Lakeland, FL 33809

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Vladimir Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Rose Snyder 
Rating:
5.0

Customer did not leave a comment.

Jesse Naranjo 
Rating:
5.0

Customer did not leave a comment.

SHARON LANZA 
Rating:
5.0

The young lady working the counter was excellent and friendly.

Gary Hill 
Rating:
5.0

Customer did not leave a comment.

Tim Baulac 
Rating:
3.0

Customer did not leave a comment.

Jason Morton 
Rating:
3.0

Customer did not leave a comment.

John Merchant 
Rating:
4.0

Customer did not leave a comment.

Jennifer Baer 
Rating:
1.0

Fix this problem i immediately. And I expect an apology AS SOON AS POSSIBLE !!!😠

Rey DeJesus 
Rating:
4.0

Provide a tongue jacking device as I could not lift the trailer onto my hitch ball

Thane Kelley 
Rating:
5.0

Customer did not leave a comment.

Carla Jonnson 
Rating:
1.0

When I picked up the truck, the doors was unlocked and had half eaten fries all on the floor.. the driver seat torn.. felt as if someone was living inside the truck…. I would ONLY recommend this location for after hours drop off! Better yet… don’t go!! Please be advise… I would ONLY drop off after hours to avoid any issues.

Lee Simmons 
Rating:
5.0

We had the best service there and very helpful. Lamay was awesome.

Terryissy Frisby 
Rating:
5.0

Customer did not leave a comment.

EARL PRINGLE 
Rating:
5.0

Customer did not leave a comment.

Joy Brown 
Rating:
3.0

Customer did not leave a comment.

Rebekah Rutherford 
Rating:
4.0

This owner franchise made it very easy and painless

Joseph Harris 
Rating:
3.0

Hard to get into

Roger Shenfeld 
Rating:
4.0

Customer did not leave a comment.

Kris Walters 
Rating:
3.0

Customer did not leave a comment.

josiel echevarria 
Rating:
5.0

Customer did not leave a comment.

donna SEWELL 
Rating:
1.0

The van I rented had dirty windows and low tire pressure. We waited over a half hour to pick up the van because the woman was dividing her time between liqueur customers and us. Very poor experience, I would never rent a vehicle there again.

Dominick Mauro 
Rating:
1.0

Tried to check in for 45 minutes but he kept going back to his custody a liquor store. Called u-haul and said they checked it in for me. 4 days later got a call from u- haul saying I was late with the trailer. U haul from Navarre called and got this mess straight.

Tom sumner 
Rating:
4.0

Customer did not leave a comment.

Ted Chichester 
Rating:
5.0

Customer did not leave a comment.

Janice Page 
Rating:
2.0

The check engine light was on and a McDonalds bag was being used as the fuel cap.

Steve Chervenak 
Rating:
4.0

Roach infested vehicle.

Liana Privott 
Rating:
1.0

They failed to inform me that it was 1 dollar a mile so when I turned my 20 dollar uhaul back in that I only had for a short amount of time and only used 30 miles it ended up being over 70 dollars I seriously would never recommend u-haul to anyone and I will forever tell no one to rent through u haul. If I was only informed that it would be by mile i wouldn’t be so angry with my experience.

Tristen Green 
Rating:
1.0

this is a convenience store. there was only one old guy working. he did not know how to use the computer system. it took him over an hour to figure it out, despite the fact that I already did everything online. there was constantly a line of 10-15 irritated convenience store customers behind me while the old guy went back and forth between working on the computer system and checking people out at the store. I had to go out on the lot an figure out which trailer was accessible and bring him back the trailer number. I had to hook the trailer up myself with no one from the location verifying it was done correctly nor checking the trailer out for any safety issues, nor checking its condition on checkout. I ordered 6 blankets when I checked out on line, but the guy behind the counter either didn't have them, know where they were kept, or simply forgot to give them to me. when I returned the trailer, the girl at the counter did not know how to check the trailer back in without saying that I returned the blankets that I never got. I would appreciate it if you would credit my card for the blankets I never received and the awful experience I had at this location. upon my return, no one physically checked the trailer in or helped me disconnect it; I was again on my own. I will never book at this location and suggest you seriously consider if this is the kind of representation of your brand that you want to put out there.

Jeff Schott 
Rating:
5.0

Customer did not leave a comment.

STACEY YAUCH 
Rating:
5.0

Our rep was very polite and courteous. We will continue to go to him as long as he’s around!!

Jefferson Bombardier 
Rating:
3.0

Customer did not leave a comment.

Seon Brown 
Rating:
4.0

There should really be jacks installed on the front of the trailers cause it is hard to get the hitch ball disconnected when it’s above a certain level. We had to fight it off and it was a pain in the ass. With one person

Edwin A Cartagena 
Rating:
2.0

Store owner has a piss poor attitude toward customers. Will never recommend this location to friends/family/Etc. Will drive 100 miles out of the way to another UHAUL location just so I don't have to deal with the store owner or the run down location.

Brandon Hurley  
Rating:
5.0

Even though the owner was very busy he was super friendly and very helpful

Stephanie Vah 
Rating:
5.0

Customer did not leave a comment.

JAMES COGAN 
Rating:
4.0

all went well

MICHAEL KOLB 
Rating:
5.0

I was very satisfied with the friendly customer service and I will recommend and return there to this location again. Thank you, Julio

JULIO VELASQUEZ 
Rating:
5.0

Customer did not leave a comment.

Daniel Mitola 
Rating:
5.0

Customer did not leave a comment.

Lahkesha Henry 
Rating:
1.0

Nothing there’s no changeing nasty rude lie about we’re the gas is on I would not recommend no one to this place at all not a very clean place

charles eakle 
Rating:
5.0

Customer did not leave a comment.

Arsalan Keymanesh 
Rating:
5.0

Customer did not leave a comment.

malcolm Woods 
Rating:
3.0

I was overcharged at checkout and they would not review what was incorrect or provide me with a paper receipt. I am on disability and I do not have internet access, but they told me everything was in phone and I needed to access my records and to call U-Haul to fix. Very unprofessional. You will be receiving a call once I can find information that is supposed to be on phone, but more than likely I will be calling from the library that has internet access so I can see exactly what I was charged. I believe I was charged a gas fee even though I brought it in well over the starting mark of a quarter tank.

carol Misiakowski 
Rating:
3.0

It was ok but not a welcoming environment with bars on windows and plexiglass surrounding the cash register’s.

Patricia Horn 
Rating:
5.0

Well trained informative staff. Courteous

Frederick McClellan 
Rating:
2.0

I'm wondering how using a truck for $19.00 ended up costing over $100.00. Could I get an itemized bill for it. I was told they didn't do the calculations til the end of the day so I didn't get a receipt at the time. So many others to mention.

Scott Richards 
Rating:
4.0

Customer did not leave a comment.

Sierra Uthe 
Rating:
5.0

Customer did not leave a comment.

Gail Smith 
Rating:
2.0

The girl that gave us the trailer did not know what she was doing. They are supposed to help hook it up and she didn't. It took forever to get the paperwork and the parking spot was difficult to access.

Keri Hardy 
Rating:
2.0

Customer did not leave a comment.

Frank Bowden 
Rating:
1.0

Brake lights and turn signals did not work and facility could not repair.

Richard Bowen 
Rating:
5.0

Great location, great customer service

DAVID JOHN 
Rating:
5.0

Customer did not leave a comment.

LETTY ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Bobby Esaw 
Rating:
3.0

I was confirmed for pickup at Brickyard on 98N - the business had moved!!! There were no U-Haul trucks there anymore. You should not offer them as a location- I could have been without a vehicle. Thank goodness Hilltop had one. U-Haul offered no compensation for my inconvenience- charged me full rate even though it set my day back by an hour. Hilltop was fine. U-Haul was the issue.

Glenn Coon 
Rating:
1.0

This review is about UHaul and NOT Hilltop Food Market (they were great). UHaul was NOT. I reserved a 12x6 enclosed trailer and was at the pick up place 30 minutes early only to be told that the trailer was given to another lady, who was send from a place in Kissimmee, as they didn't have her trailer. After waiting for 30 minutes and the agent talking to somebody from UHaul, we were then sent 9 miles south to pick up an open trailer (which we didn't want but an enclosed one wasn't available and we were desperate). When we got there we were told that the open trailer didn't have a tag and we could have it. We were then sent 15 miles away completely in a direction where we didn't want to go. That was Hilltop Food market and they had an enclosed trailer and were very friendly and helpful UHaul overbooks their equipment and sends their customers around to chase the equipment. The service is horrible. I want compensation for loosing 3 hours and an additional 50 miles due to the incompetence of the UHaul team. You may think that people rent your equipment for fun, but let me tell you that I rented it because I had an important move planned. I needed an additional day and instead of being done the same day by 6PM, we were done at 03AM. And now I am being told that you value my feedback as a valued customer. Lets see how you value my business.

DIRK Ufer 
Rating:
5.0

Customer did not leave a comment.

Adisel Encarnacion 
Rating:
5.0

Customer did not leave a comment.

Kassie Harris 
Rating:
5.0

Customer did not leave a comment.

Luis Felix 
Rating:
3.0

the store owner was very informed helpful and polite. Howeverthe truck was never swept out and I found a roach in the back. Also someone had spilt soda on the dash and it was never cleaned up. And the cab smelled like cigarette smoke. I think the above is self-explanatory as to what could be improved.

James Robertson 
Rating:
3.0

Customer did not leave a comment.

Robert Rohr 
Rating:
2.0

The truck was bumpy, sounds like it was going to break down, the engine was skipping while driving and when you stepped on the gas it was moving very slow. I felt as though I was going to be stranded on the side of the road. I was really disappointed with my experience this time around.

MAURICE Thompson 
Rating:
1.0

Took more than 45 minutes to check in. Clerk took care of everyone inline for his store that was buying his merchandise, and would ignore us as we waited. It was a very slow process once he got to us, kept getting up and tending to his store customers first. We never got to check the truck before we got it, he went and did the walkthourhg by himself. It was a horrible experince. Will never rent from here again. Told the clerk we only needed it for 4 hours and he said our reservation was for 24hrs, he never changed the reservation. I would love to speak to someone about htis experience because we need to be compinsated for the time we lost being ignored at check in.

Yenaidy Garcia 
Rating:
5.0

Friendly, professional service at Hilltop!

John Loop 
Rating:
5.0

Customer did not leave a comment.

Salvador Zaragoza 
Rating:
1.0

DISPUTE. I WAS WRONGFULLY CHARGED. I was told 29.95 per day.($116.80 before taxes) the paperwork was wrong, we told the owner, he said he would take care of it. They called me the next day and said they gave us the wrong truck(we already had it loaded) I did not and was not told it would be a flat fee $356.00. I called and no one has called me back. I will dispute with my credit card if not resolved.

Laura Hans 
Rating:
5.0

Customer did not leave a comment.

Kyle Cotton 
Rating:
1.0

Customer did not leave a comment.

precious shields 
Rating:
5.0

Perfect size, vehicle in great condition, exceptionel service at Hilltop location. Thank you very much.

brenda giles 
Rating:
5.0

PARKING AREA A TAD TIGHT, BUT GREAT SERVICE

Ronald Altman 
Rating:
5.0

Customer did not leave a comment.

Paul Ditty 
Rating:
3.0

The price on mileage for local driving should be a little cheaper

Jaime Misla 
Rating:
1.0

Very disorganized, we had to load our equipment dolly, no one looked at the truck with us, the truck was parked in grass on the side of the store, seemed to be not ready to go and the truck was on empty with only 3 miles to empty to go, won't be renting from this place again.

Paul Winkles 
Rating:
2.0

The truck had front end damage, we asked if the truck had any other issues due to that damage he assured us it did not, but the brakes are very bad, had i not been a cdl truck driver i could have easily got into an accident because of this. And the suspension is also shot in that truck.

Corey Gagnon 
Rating:
5.0

Amazing experience great service I would definitely rent again from here.

Jacob Pedraja 
Rating:
5.0

Customer did not leave a comment.

David Williams 
Rating:
5.0

Limpiar los vehículos

Ovidio Arzuza 
Rating:
5.0

Yogi was outstanding customer service and great prices at his location

ANTONIO MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Susarchick 
Rating:
4.0

Customer did not leave a comment.

Shoshanna Johnson 
Rating:
5.0

I’m a frequent customer of Hilltop, my uhaul experience was great, no hassle just like their normal day of running a great business!

Rita Stokes 
Rating:
5.0

Customer did not leave a comment.

ibrahim baker 
Rating:
1.0

Vehicle was absolutely disgusting. Had roaches everywhere

Jed Pulanco 
Rating:
5.0

Customer did not leave a comment.

William Dickerson 
Rating:
3.0

Garbage still in the truck but most important FUMIGATE YOUR TRUCKS. It is a GROSS and MASSIVE oversight to have roach infested trucks, particularly when people are using to transport their furniture to new homes. Taking care of this is CRITICAL as it can and will cost customers hundreds if not thousands of dollars in pest control when they didn't have a pest problem to begin with. Outside of this Yogi is a good guy and would recommend provided trucks have been cleaned.

Cesar Cortez 
Rating:
5.0

Service was great and friendly. Was in and out fast. Will definitely do more business at this location.

Michael Martinez 
Rating:
5.0

Nothing. Great, friendly customer service.

Scott Morrissey 
Rating:
3.0

Customer did not leave a comment.

Zyy Webb 
Rating:
3.0

This location was very convenient.

Ernesta McDonald 
Rating:
5.0

Customer did not leave a comment.

Jeriece Mclena 
Rating:
5.0

Customer did not leave a comment.

JAIME DE JESUS 
Rating:
2.0

Poor guy was alone so we waited an extra 40 min just to get checked in and paid because he was busy ringing out customers, as well as he didn’t walk out to check the truck with us , as well as we had a car dolly that wasn’t connected nor did he tell us how to connect it chains were missing black protectors not sure if we even had tow dolly correct; as well as the straps on tires never did he show us how to work , we had them wrong thankfully nothing happened and no one got hurt.

Mary Young 
Rating:
1.0

Be more profession!

Lorna Linton 
Rating:
5.0

This location is the best

STACY WOLFMAN 
Rating:
1.0

Customer did not leave a comment.

Kristine Hackett 
Rating:
3.0

Vehicle needs to be better serviced.

Thomas Boyd 
Rating:
5.0

Yogi the manager is very pleasant and easy to deal with

Michael Freeman 
Rating:
5.0

Great service fast getting the vehicle easier return.

Charlie Mcclain 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top