Customer Reviews for Hilltop Family Store
(U-Haul Neighborhood Dealer)

204 reviews

93 Edward St   Cambridge, ON N3C1K2

(519) 650-9319

Office Hours

  • Mon-Sat: 9 am–8 pm
  • Sun: 10 am–9 pm

Services at this Location:

Contact Us

(519) 650-9319

93 Edward St
Cambridge, ON N3C1K2

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–8 pm
  • Sun: 10 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

aaron dsouza 
Rating:
5.0

Customer did not leave a comment.

Bruce Hilker 
Rating:
1.0

Very very bad service and will never come back

VIKAS KUMAR 
Rating:
5.0

Customer did not leave a comment.

Thelge Pieris 
Rating:
5.0

Again, poor communication with head office to the dealer.

Christian Lebrun 
Rating:
1.0

While booking uhaul they made fake promises like uhaul will charge 1$some cents per km but after we return the uhaul they cut more amount from account and even they don’t listen us and cooperate with us

Gagandeep Singh 
Rating:
5.0

Customer did not leave a comment.

STEVEN VANDYK 
Rating:
5.0

The lady was very friendly and helpful.

Ray Kloepfer 
Rating:
5.0

Customer did not leave a comment.

damanpreet grewal 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hicks 
Rating:
5.0

Customer did not leave a comment.

Syed Husnain 
Rating:
5.0

Very helpful and pleasant on drop off.

Leonard Bumbacco 
Rating:
5.0

The online check in was giving me difficulties, but the customer service was fantastic.

Bonnie Godin 
Rating:
5.0

Customer did not leave a comment.

Diego Gallo 
Rating:
5.0

Customer did not leave a comment.

James McAllister 
Rating:
5.0

Customer did not leave a comment.

Keith Williams 
Rating:
4.0

Customer did not leave a comment.

nelson moura 
Rating:
3.0

Have the licensee inform the customer of all the charges and fees before doing the rental contract. The cost of 0.89 per kilometer is ASTRONOMICAL for an around town rental. Especially since there are no free kilometers with the rental!

PETER ETWELL 
Rating:
3.0

The mobile check in process is terrible and difficult even for a person who is technologically proficient. It is not consistent either. This time it asked for ‘assurance’ and needed to contact another person to verify my identity?! They never called that person, so I had to do the check in manually at the location. This meant I was almost 30 minutes late leaving with the rental. Also, the ramp on the 20’ truck I rented was broken and would not come out. Someone had to lie under the truck and push a piece of bent metal back into place before we could load/unload, again loosing time. Unfortunately, issues with uHaul tent to get ignored so seems like this is a waste of time.

Matthew Sangster 
Rating:
5.0

The vehicle I had, was empty of oil, had to fill it , put 5 litres in and in a couple hours it had lost half the oil , also the vehicle was out of alignment and pulled to the right on highway driving

Buddy Carmichael 
Rating:
5.0

Customer did not leave a comment.

lexton russell 
Rating:
5.0

Customer did not leave a comment.

Laura Royston 
Rating:
5.0

Customer did not leave a comment.

david conrod 
Rating:
5.0

Everything was great

james schram 
Rating:
5.0

Customer did not leave a comment.

scott fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Scott Gemmill 
Rating:
5.0

Customer did not leave a comment.

Brian Fay 
Rating:
4.0

The van could have been cleaner, but it served its purpose

Scott Dales 
Rating:
5.0

Customer did not leave a comment.

jose coelho 
Rating:
1.0

The lady who was where she was very rude. I had a very bad experience everytime whenever i was booked the uhaul from this location. This time also she did same . She harrashed me alot. In endly I paid 256$ for uhaul. I never recommend to book from this store.

KAMAL SHARMA 
Rating:
1.0

I spoke to a man at this location and confirmed drop off time. I had a reservation stating the same thing. I got a panicked and rude phone call 3 days before my drop off was due from the man’s wife. She said there was a customer waiting for my vehicle and I needed to bring it back. Apparently they had double booked! This, to be honest, is not my problem - but instead of having a nice conversation with me she freaked out and hung up.

Stacey Bulmer 
Rating:
1.0

The truck was good. However the leady at the counter wasn't doing her job appropriately. I was waiting in the line for 10-20 minutes for the registration, but she selected other customers first and served them while I was still waiting. I never mind those things as I'm an immigrant and seen so many people like that, but after giving us the keys she was treating us like child. Unacceptable behavior.

vatsalkumar parmar 
Rating:
2.0

Customer did not leave a comment.

Robert Gould 
Rating:
2.0

There was less gas in car. I had to fill $34 of gas for 40 km. Ridiculous. They should check out the fuel before giving me van.

Vinay Varghese 
Rating:
4.0

Original location pickup was not available, had requested a dolly when initially booking but did not get one at secondary location. Happy they had a truck available though!

Marie McKenna 
Rating:
4.0

Customer did not leave a comment.

Kathryn Beauregard 
Rating:
4.0

Customer did not leave a comment.

Chris Eaton 
Rating:
5.0

Customer did not leave a comment.

parag gural 
Rating:
5.0

Customer did not leave a comment.

Jacob Enns 
Rating:
5.0

Customer did not leave a comment.

Ray Pero 
Rating:
5.0

Very good service, very polite and helpful. I would use this dealer as my 1st choice.

Rajeev Kumar 
Rating:
4.0

Uhaul saved the day, the only issue we had was that there were a lot of service lights flashing it definitely needed to be serviced. The breaks were really hard to use but overall it was good

charlene mcaleer 
Rating:
5.0

Best ever!!!

anthony carabbacan 
Rating:
5.0

Quick service with the proprietor. An on site mini scraper would be handy due to sudden weather changes - frozen windshield. Overall excellent experience!

Imelyn Bourgeois 
Rating:
5.0

Customer did not leave a comment.

rick edward 
Rating:
5.0

Customer did not leave a comment.

Allan Dickinson 
Rating:
3.0

Customer did not leave a comment.

dharvinder singh 
Rating:
4.0

Customer did not leave a comment.

mark martel 
Rating:
2.0

Have the reserved equipment available to customers. The appliance dolly I reserved was not available.

Drew Shannon 
Rating:
4.0

Customer did not leave a comment.

deb Goad 
Rating:
5.0

Customer did not leave a comment.

anthony carabbacan 
Rating:
4.0

Customer did not leave a comment.

neil booth 
Rating:
5.0

Customer did not leave a comment.

Vincent Cipriani 
Rating:
5.0

Customer did not leave a comment.

rhemy conrod 
Rating:
5.0

Customer did not leave a comment.

anthony carabbacan 
Rating:
5.0

Leave fuel tank completely ‘full’ for next customer pick-up. Thank you very much for your service. Kind regards, David Betinvieh.

david bet 
Rating:
5.0

Customer did not leave a comment.

zhijun huang 
Rating:
5.0

Customer did not leave a comment.

jose respicio 
Rating:
4.0

Customer did not leave a comment.

Adam Morin 
Rating:
5.0

Customer did not leave a comment.

DHIREN BHATT 
Rating:
3.0

Their was snow all over the vehicle. Vehicles are not properly maintained front headlights were not working. They charge me extra 70 miles without any reason i have the proofs of miles i used .

ASHMEETSINGH JANDU 
Rating:
5.0

I love that I could do the drop off through my phone and use the key box. Very convenient!

Stephanie Mutch 
Rating:
5.0

Customer did not leave a comment.

stephen whittet 
Rating:
5.0

Customer did not leave a comment.

Brad MacDonald 
Rating:
5.0

Absolutely nothing

victor domike 
Rating:
5.0

Everything was great

KAREAN HUGHSTON 
Rating:
5.0

all good

Charles Moffatt 
Rating:
3.0

Woman did not take my correct email information and I was charged too much! Currently have my receipt sent to manager to verify what went on.

Christine Davidson 
Rating:
5.0

Customer did not leave a comment.

james hildobrant 
Rating:
5.0

Customer did not leave a comment.

james hildobrant 
Rating:
5.0

It was great for my first time, I was very happy.

Eamad ElShamy 
Rating:
5.0

Customer did not leave a comment.

Brad Darton 
Rating:
5.0

Customer did not leave a comment.

Catherine COWDY Attwell 
Rating:
5.0

Friendly, helpful customer service. Very professional and thorough.

Jean Lambert 
Rating:
5.0

Customer did not leave a comment.

Gary Roberts 
Rating:
5.0

Customer did not leave a comment.

Zhenghan Yong 
Rating:
3.0

The truck had an unpleasant exhaust noise like the muffler was about to fail. The truck is clearly not being maintained responsibly.

JOHN GELLATLY 
Rating:
5.0

The warm and friendly customer service made this our go-to rental place for future moves.

Thomas Mapes 
Rating:
5.0

Customer did not leave a comment.

paul curtin 
Rating:
5.0

Customer did not leave a comment.

ashkin somarej 
Rating:
5.0

Customer did not leave a comment.

luis palacio 
Rating:
5.0

Customer did not leave a comment.

Dellon Benn 
Rating:
5.0

Customer did not leave a comment.

frank andrade 
Rating:
1.0

Well, they did not explain the promotion properly and we ended up driving for less km and pay more. And when I asked the employee if we can fix it and pay less she said oh no the vehicle has been already accepted back. Every person you call will tell you a different thing. We even returned it hours prior to scheduled return. Very disappointed in your sneaky loves UHAUL.

yeghishe israyelyan 
Rating:
5.0

Good service, reliable

luis palacio 
Rating:
5.0

Representative at this location was friendly and knowledgeable

Jennifer Jupp 
Rating:
4.0

This specific location was very accommodating. I had a truck reserved at a different location that day and Uhaul completely screwed me over. I showed up at 9am and my truck wasnt there. The location at the gas station on Queen street in hespeler cancelled my truck and rented it out to someone else without telling me. I was left stranded, needing to be out of my house that day without a truck. I called Hilltop and they had a smaller truck available immediately and were able to help me out. Although this location was very helpful I will likely never use Uhaul again knowing head office will just cancel my rental at any time without telling me.

Jordan Cronkwright 
Rating:
5.0

Customer did not leave a comment.

Grant Ferguson 
Rating:
5.0

Customer did not leave a comment.

dave conrod 
Rating:
5.0

Customer service at this location is awesome. They are always friendly and helpful with everything. She made signing up fast and easy. It was a great overall experience and I would definitely recommend this location to anyone.

chad belanger 
Rating:
5.0

Customer did not leave a comment.

Katherine Smook 
Rating:
1.0

Customer did not leave a comment.

ashley scott 
Rating:
5.0

Keep up the good work

Mohammad Shah 
Rating:
5.0

No improvements required, great experience, friendly service. Our company will be a regular customer for a long time.

Stephen Caricato Di Nardo 
Rating:
1.0

CHARGED ME TWICE AND DOESNT RESPOND TO Calls

Michael Esealuka 
Rating:
5.0

Customer did not leave a comment.

matthew usselman 
Rating:
1.0

I drove the vehicle 12km and on top of the $10.00 of gas I put in, they fraudulently charged me another $23.00 for fuel. This is pure theft. Filed a complaint with u-haul but they have chosen to ignore complaint.

WARREN PINDER 
Rating:
5.0

Customer did not leave a comment.

david conrod 
Rating:
1.0

All was good. Great people and friendly behavior. But they charged me 50$ extra for no reason. I tried calling them twice for explaination but no positive answer. Referred to U-Haul customer service. Kindly fix the issue and call me 6475184479

PUNEET CHHABRIA 
Rating:
5.0

Customer did not leave a comment.

david conrod 
No reviews have been submitted for this location.

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