I had booked a 15' truck but upon arrival I was informed the 15' was not there. I was offered a 10' that luckily was large enough to accomplish what I needed. This could have been a very poor experience.Randell P.
Customer Reviews for Hilltop Family Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kenneth D.
Check the windshield and let the customer know how level it is.Silvio R.
El cliente no dejó un comentario.ChrisTOPHER G.
Excellent service! Friendly and professional staff, good products.Filipe F.
There was some debris in the cupholder, but other than that everything was goodKeayla W.
El cliente no dejó un comentario.mihir P.
As always, very good location for us to rent uhaul.convenient to where we live, excellent store owners to deal with and have had nothing but good experience any time we've had to rent vehicle.Barbara D.
The staff here is very helpful, friendly and they maintain their vehicles. I recommend themCRISTINA C.
El cliente no dejó un comentario.SCOTTE Y.
There was a miles difference as their record shows 46402 and when I took the truck it shows 46403 but the receiptionist still counts the kms from 46402 n asked me to pay for 1 km.mohammed H.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Karanjeet B.
El cliente no dejó un comentario.wallace F.
Everything went smoothly, much better than the Diva location in South Cambridge I used last time.Sanjeev R.
I have rented from Uhaul twice in the past couple of months. Both times I pre registered everything on line...uploaded my license, filled out all details and got a confirmation email thanking me. BUT when I arrived to pickup the trailer they didn't seem to have record of any of my information and I had to spend another 15-20 minutes giving them all my info..Seemed ridiculous..she was very helpful yesterday, while there were 6 of us in her little variety store...but it should not have been necessaryLezlie O.
everything went smooth as can be expected. Price was very reasonable (more then we thought it would be) thanks for helping in our move, ot a nightmare like others we have rented. Awesome service!!! we will use U Haul again forsure and encourage others too also! Thanks againJim R.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.Joe M.
Nice lady. Had difficulty with uhaul errors as there are many.Morgan R.
Nothing, of all the years and times I have had to rent a truck, this has been the best experience so far. It was quick, precise and the customer service was absolutely fantastic!! Thank you very much.eduarda C.
Was ignored and they didnt know how to work the uhaul service refund.Kyla S.
It was great. Pick up and delivery was super simple. It was a great experience!Tara H.
El cliente no dejó un comentario.david C.
El cliente no dejó un comentario.Dessy D.
There was no pre-rental vehicle inspection. Link for photos expired to quickly to be of use.Jay W.
El cliente no dejó un comentario.Carlos R.
El cliente no dejó un comentario.TOM S.
El cliente no dejó un comentario.luqman H.
Great customer service!!Ted S.
Great Lady.matthew ryan H.
El cliente no dejó un comentario.Bruce C.
El cliente no dejó un comentario.Bruce B.
It wasn't clean. But we dont have any option.Chetan B.
El cliente no dejó un comentario.Kelly M.
Kind employees and great serviceJacob V.
El cliente no dejó un comentario.Waldemar M.
Service was quite acceptable.john I.
I was provided with a good customer service by the cashier and overall u-haul online pick up and drop off worked like a charmAnkush T.
Truck was maintained ok however the interior of the cab was not clean.Christine T.
El cliente no dejó un comentario.JORDANMICHEAL C.
Great peopleMalcom S.
The drop off agent was not cooperative and was rude. She refused to deal with a conflict over milage charge. The van was not very clean and the agent repeated "clean the van or they will charge you 50 dollars" twice which is insulting.Mohammed A.
El cliente no dejó un comentario.SANDHU S.
El cliente no dejó un comentario.Marc G.
El cliente no dejó un comentario.Ninda T.
El cliente no dejó un comentario.GIUSEPPE F.
El cliente no dejó un comentario.Kirk R.
Everything was goodTodd B.
I was charged 5.00 for a dolly, and 5.00 for blankets. There was no communication about me renting a dolly or blankets. So I was charged for something I never even used or even knew of.lori P.
El cliente no dejó un comentario.Barbara D.
Make sure vehicle is full of gas before customer pick-up. The vehicle was slightly more than half full and this required adjustments when I brought it back at just half full ($5 -$10 diff) The rep was very fair about the adjustments but it was confusing. It just would've been a lot easier if it was full and then I fill it before return.Tom P.
Rammy was very helpful and made my U-Haul transaction seamless and very pleasant !LOrna H.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.JUGAL K.
El cliente no dejó un comentario.Mark M.
I have always rented from this location very friendly quick serviceVIERA S.
El cliente no dejó un comentario.TYLOR S.
El cliente no dejó un comentario.James G.
When i gor the keys for the truck, i looked in the back and there was a lamp shade laying on the floor, dirt all over the floor and a bunch of random ripped garbage bags. Theres a sign in the back that states if you return the truck clean and swept out, you get an extra $25 back. The lady came outside and looked over the truck, she even got in the back of the truck and looked around, then we went back into the store to finish the paperwork. I did not receive the $25 that i was entitled. I not only swept out the truck and cleaned out the lamp shade and garbage bags from the previous renter, but i also went over and beyond and sanitized the whole truck and wiped down the entire back of the truck and never was even offered the $25. That was pretty disappointing.crystal C.
Plate was missing from trailer. Place did not assist in hooking up trailer. Parking lot is to small.tristan B.
Clean up snow on the equipment before the client arrives. Every truck should be equipped with a snow brush ThanksDaniel T.