Customer Reviews for Hilltop Family Store
(U-Haul Neighborhood Dealer)

142 comentarios

93 Edward St   Cambridge, ON N3C1K2

(519) 650-9319

Horario

  • Mon–Sat
    9 a. m. - 8 p. m.
  • Domingo
    10 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 650-9319

93 Edward St
Cambridge, ON N3C1K2

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 8 p. m.
  • Domingo
    10 a. m. - 9 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

Absolutely nothing

victor D. 
Clasificación:
5.0

Everything was great

KAREAN H. 
Clasificación:
5.0

all good

Charles M. 
Clasificación:
3.0

Woman did not take my correct email information and I was charged too much! Currently have my receipt sent to manager to verify what went on.

Christine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

james H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james H. 
Clasificación:
5.0

It was great for my first time, I was very happy.

Eamad E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine C. 
Clasificación:
5.0

Friendly, helpful customer service. Very professional and thorough.

Jean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhenghan Y. 
Clasificación:
3.0

The truck had an unpleasant exhaust noise like the muffler was about to fail. The truck is clearly not being maintained responsibly.

JOHN G. 
Clasificación:
5.0

The warm and friendly customer service made this our go-to rental place for future moves.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashkin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dellon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank A. 
Clasificación:
1.0

Well, they did not explain the promotion properly and we ended up driving for less km and pay more. And when I asked the employee if we can fix it and pay less she said oh no the vehicle has been already accepted back. Every person you call will tell you a different thing. We even returned it hours prior to scheduled return. Very disappointed in your sneaky loves UHAUL.

yeghishe I. 
Clasificación:
5.0

Good service, reliable

luis P. 
Clasificación:
5.0

Representative at this location was friendly and knowledgeable

Jennifer J. 
Clasificación:
4.0

This specific location was very accommodating. I had a truck reserved at a different location that day and Uhaul completely screwed me over. I showed up at 9am and my truck wasnt there. The location at the gas station on Queen street in hespeler cancelled my truck and rented it out to someone else without telling me. I was left stranded, needing to be out of my house that day without a truck. I called Hilltop and they had a smaller truck available immediately and were able to help me out. Although this location was very helpful I will likely never use Uhaul again knowing head office will just cancel my rental at any time without telling me.

Jordan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant F. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave C. 
Clasificación:
5.0

Customer service at this location is awesome. They are always friendly and helpful with everything. She made signing up fast and easy. It was a great overall experience and I would definitely recommend this location to anyone.

chad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ashley S. 
Clasificación:
5.0

Keep up the good work

Mohammad S. 
Clasificación:
5.0

No improvements required, great experience, friendly service. Our company will be a regular customer for a long time.

Stephen C. 
Clasificación:
1.0

CHARGED ME TWICE AND DOESNT RESPOND TO Calls

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew U. 
Clasificación:
1.0

I drove the vehicle 12km and on top of the $10.00 of gas I put in, they fraudulently charged me another $23.00 for fuel. This is pure theft. Filed a complaint with u-haul but they have chosen to ignore complaint.

WARREN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

david C. 
Clasificación:
1.0

All was good. Great people and friendly behavior. But they charged me 50$ extra for no reason. I tried calling them twice for explaination but no positive answer. Referred to U-Haul customer service. Kindly fix the issue and call me 6475184479

PUNEET C. 
Clasificación:
5.0

El cliente no dejó un comentario.

david C. 
Clasificación:
5.0

The roof leaks in the Mom's attic, the bottom of all the boxes sitting on the shelf got wet, service was great other than the roof leaking

Jack P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lilia I. 
Clasificación:
4.0

Very friendly and helpful staff. Both the girls were amazing.

ASHISH P. 
Clasificación:
4.0

The truck was acceptable but it had some wear and tear!

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

garry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick L. 
Clasificación:
2.0

I booked a 15ft truck at the Fairway Kitchener location for a Round trip online. I went to the location to confirm that the truck would be there and everything checked out, but when I went to pick it up on Friday night they said my booking had changed locations and they changed my booking to a in town km trip. Will not book again

Zack A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

I enjoy dealing with the staff at Hilltop. Very friendly and helpful

Brian A. 
Clasificación:
5.0

Awesome place to recommend getting your U haul.

pete T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tomi C. 
Clasificación:
4.0

We did nit get 24 hrs rental

elizabeth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Have straps to hold furniture.

pete T. 
Clasificación:
5.0

Vehicle back door was hard to lift, it needs some adjustment, but otherwise I liked the service very much. Gracias 

DAVID R. 
Clasificación:
5.0

The representative was very efficient and incredibly polite. My previous experiences were always abrupt with the individuals completing the transactions.

Shane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

No improvement necessary at this location . Very happy with the staff at this location

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

adrian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joanne H. 
Clasificación:
1.0

This is the most disgusting experience I've ever had. I wouldn't suggest you to a sewer rat!!!!!!!

Ian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN K. 
Clasificación:
2.0

Truck was not running well. Right side rear view mirror wasn't staying at it's place. It was turning all the way around. I got honked twice and almost had an accident because I was taking blind turns.

Aksh P. 
Clasificación:
3.0

We booked the truck online and selected the 24/7 option so that we could get an early start (the location did not open until 9:00 a.m.). We arrived that morning to find that the 24/7 option was not supported and we had to wait until the location opened which put us behind in our day. It would have been nice to know that the 24/7 was not supported at this location when we did the actual booking online. Also, the truck's air conditioning did not work which made the hot and muggy day even worse as we had to travel on the highway for an hour with the windows down. Overall it was not a good experience for us and we will likely look at other companies for any future needs.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maya L. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
2.0

Air Conditioning stopped working one hour into our day. The storage compartment leaked during a rainstorm and soaked a mattress.

WENDEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
1.0

El cliente no dejó un comentario.

khaled H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
1.0

We rented a 20ft, were called after and told there is only 15ft trucks. When we got to the Location and paid it costed more than the last time we rented a 25 ft truck. There was 2 rental fees, each $29. Not only all of that, but the original location we were supposed to get a U-Haul at was in paris. And the U-Haul we eventually got was on the other side of cambridge. Poor service, really expensive, will not recommend.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin L. 
Clasificación:
3.0

Not much to add. I will definitely go to the same location, when I need another truck rental.

RALPH W. 
Clasificación:
5.0

Fast service

nick G. 
Clasificación:
1.0

The worst service I've ever experienced under any circumstances.

charles S. 
Clasificación:
2.0

see my e-mail

DARRYLL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter S. 
Clasificación:
5.0

Great Service. No issues at all. Thank you.

WILLIAM K. 
Clasificación:
3.0

I had booked a 15' truck but upon arrival I was informed the 15' was not there. I was offered a 10' that luckily was large enough to accomplish what I needed. This could have been a very poor experience.

Randell P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
5.0

Check the windshield and let the customer know how level it is.

Silvio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ChrisTOPHER G. 
Clasificación:
5.0

Excellent service! Friendly and professional staff, good products.

Filipe F. 
Clasificación:
4.0

There was some debris in the cupholder, but other than that everything was good

Keayla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mihir P. 
Clasificación:
5.0

As always, very good location for us to rent uhaul.convenient to where we live, excellent store owners to deal with and have had nothing but good experience any time we've had to rent vehicle.

Barbara D. 
Clasificación:
5.0

The staff here is very helpful, friendly and they maintain their vehicles. I recommend them

CRISTINA C. 
Clasificación:
2.0

El cliente no dejó un comentario.

SCOTTE Y. 
Clasificación:
2.0

There was a miles difference as their record shows 46402 and when I took the truck it shows 46403 but the receiptionist still counts the kms from 46402 n asked me to pay for 1 km.

mohammed H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karanjeet B. 
Clasificación:
3.0

El cliente no dejó un comentario.

wallace F. 
Clasificación:
4.0

Everything went smoothly, much better than the Diva location in South Cambridge I used last time.

Sanjeev R. 
Clasificación:
5.0

I have rented from Uhaul twice in the past couple of months. Both times I pre registered everything on line...uploaded my license, filled out all details and got a confirmation email thanking me. BUT when I arrived to pickup the trailer they didn't seem to have record of any of my information and I had to spend another 15-20 minutes giving them all my info..Seemed ridiculous..she was very helpful yesterday, while there were 6 of us in her little variety store...but it should not have been necessary

Lezlie O. 
Clasificación:
4.0

everything went smooth as can be expected. Price was very reasonable (more then we thought it would be) thanks for helping in our move, ot a nightmare like others we have rented. Awesome service!!! we will use U Haul again forsure and encourage others too also! Thanks again

Jim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
3.0

Nice lady. Had difficulty with uhaul errors as there are many.

Morgan R. 
No se han enviado comentarios para esta ubicación.

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