Comentarios de los clientes para Hilliard South Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Hilliard South Self Storage

Clasificación general:

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TIEN P.
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Very help out and friendly, thanks for everything 👍

Brian K.
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El cliente no dejó un comentario.

Ida A.
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Rude service from Cory. Provided feedback about an issue with my rental and he said I was suspect and he was skeptical of me because I didn't come into the store immediately and instead took a picture and then called in. I let him know he was making me feel like I had to defend myself when I was giving feedback and I could send a picture to verify the issue. Instead of understanding that his approach and tone were making me uncomfortable he said a picture doesn't prove anything because he doesn't know when I took the picture, even though the odometer would prove the picture was taken upon first getting the vehicle. Would not recommend this location to anyone solely because of the poor customer service.

KEVIN M.
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Was an easy experience and have no complaints.

OLIVER P.
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Mike was fantastic!!!!

William D.
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Spent at least an hour and a half speaking with Customer Service. Very frustrating to say the least.. Check in was terrible and returning the vehicle was just as bad.

ANDY S.
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The gentleman at the counter was awesome. I rented a van short notice on Friday. He was very accommodating and personable. He made it a great experience. I rent vans every couple weeks to move furniture for my second job. I'll definitely be back to this location. Thank you!

Pierre J.
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El cliente no dejó un comentario.

KENNETH E.
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Make it easier to pay bill online, this particular location seems outside of the online payment network. Please refer me to your web page if I can make payment there.

Daniel P.
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The young man working the desk was awesome!

Barbara W.
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Nothing

Michelle B.
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El cliente no dejó un comentario.

Jennifer A.
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Excellent customer service, very friendly and helpful!

Michael E.
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El cliente no dejó un comentario.

Ricky R.
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I wish I knew who was working the front desk but that young man was awesome. Very helpful and friendly. He was working August 15 2020 in the A.M. when I got there and there when I dropped the vehicle off. I would very much like to recognize him for being extremely helpful and friendly.

Laura H.
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Couldn't have been smoother or easier. The truck was in great shape and did the job. The man in the office was very friendly and fast.

Abad D.
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Great customer service

David M.
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Great friendly service!

Lori J.
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El cliente no dejó un comentario.

Jeremy M.
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El cliente no dejó un comentario.

Holly C.
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El cliente no dejó un comentario.

Sheila B.
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El cliente no dejó un comentario.

Michael G.
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Nothing. Matt was outstanding

roxanne L.
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Not sure if person before me is suppose to fill gas tank before dropping off but I got it at little under half and used only a quarter and got charged over $30.

Laura M.
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Dropped off UHaul after hours

SAMANTHA H.
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Will not rent again. Much too expensive

Virginia B.
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El cliente no dejó un comentario.

Blake L.
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No issues eith the location. Issues with uhaul itself. Morning of my move, they didn't have a truck for me, had to go to a different location. System went down and had to wait for a truck for over an hour. Not locations fault.

Steven K.
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Computer system went down and I had to wait for over an hour. The agent was fantastic but, UHaul never offered me any compensation for my lost time. The agent was great but corporate let me and the agent down.

kathrine R.
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Gentleman was very polite and helpful.

Max P.
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El cliente no dejó un comentario.

gary H.
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I was given 4 locations in two days to pick up a vehicle. Then I was given a different location than my pick place to drop half way across town. Sorry...but your 800 people are clueless. Location people are awesome. I'll be looking else ware for next time. This is two times in a row that pick up and check out was a nightmare.

Anthony A.
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El cliente no dejó un comentario.

Charlotte T.
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Attendant is awesome

Don B.
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El cliente no dejó un comentario.

David P.
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After hours return on Saturday was 3pm. I was told to put keys in box. My text message involved taking pictures of gauges, interior, exterior and where parked. Other option was $20 courtesy fee? This is bad policy and was never explained.

John G.
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This location was friendly, clean and the manager was very helpful and above all a good listener. I would recommend this place to anyone.

MARCELLINO M.
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El cliente no dejó un comentario.

Zachary B.
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Laura and Shawn both were very professional, courteous and very helpful.

George G.
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El cliente no dejó un comentario.

Joshua H.
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El cliente no dejó un comentario.

Greg S.
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Was charged $13 for going 5 miles over how much I estimated. The location closes at 5. I returned the truck at 445 and

Ted C.
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El cliente no dejó un comentario.

Susan M.
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Location was fine. Just don't appreciate being overcharged by $30.00. Moving in 2 weeks and will not be using Uhaul.

Godwill K.
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I receive an excellent service and with no doubt i will recommend this service anytime. Keep it up guys.

Margaret Z.
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El cliente no dejó un comentario.

Jessica B.
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El cliente no dejó un comentario.

Michelle H.
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I originally was suppose to pick up in Grayson KY after I was told by the website I had a truck. I was also told that the website dont tell you that information when I know it does because I tried to rent in Huntington West Virginia. This location that I picked the truck up from in Hilliard Ohio was very friendly very nice and I would recommend it anyone to go there. I suggest that U-Haul company period gets their website together so this doesn't happen to anyone else.

Cameron M.
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Of all things, put at least a small sign out by the road so people know it's a U-Haul location.

Lawrence E.
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I was overcharged I drove 35 miles not 135 miles. I called today she said she will call me back tomorrow. I will call my credit card company tomorrow and stop payment. Also it took almost a half hour just to get the truck after a filled out all the information. The web site would not download my picture from my license. I hope this gets resolved quickly. Lawrence estep

Thomas W.
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The saleswoman was very professional and thorough. The truck was ready. She updated everything digitally as well!!!

Jennifer K.
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Laura is a great asset to this location. Very friendly and accommodating :)

Antonio Q.
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El cliente no dejó un comentario.

Jieru W.
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Great!!!!!!!!!!!!!!

LYNN B.
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I called last minute to rent a small truck. Amazing customer service!!

Andrew K.
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El cliente no dejó un comentario.

Nathan Q.
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El cliente no dejó un comentario.

Terry A.
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El cliente no dejó un comentario.

Thomas W.
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The sales lady(Laura) was very helpful and thorough.

John W.
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Not really enough space to park the truck while we were in the office.

JUDY K.
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The woman who was working was extremely helpful and kind. We called 30 minutes out and she completely accommodated us. Thank you.

Mary Anne W.
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We dropped the truck off after business hours, so we didn't deal with any staff.

lori W.
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They were very flexible when we had to extend our contract at the last minute. Thank you.

Patricia R.
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The agent at this location was on her way out for the day when we pulled in. Instead of leaving, she asked if we needed help and pulled back in to assist us in returning the trailer. She was extremely helpful and pleasant checking us in. I didn't get her name, but she is a shining example of superior customer service.

Richard M.
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While the truck worked fine, the check engine light was on the entire time.

Matthew H.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Arlene F.
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El cliente no dejó un comentario.

CC W.
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Being able to do most everything on line then almost just walking ing and getting keys is great

MILES W.
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Cab of truck had some coffee or soda spilled around and a little trash, not a big deal.The rest of truck was good. Truck shocks were extremely tight rough ride, did some damage to my equipment on 15 hour drive down. Newer trucks are not as smooth a ride as the old ones. Felt every bump.

James B.
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El cliente no dejó un comentario.

jill S.
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El cliente no dejó un comentario.

lauren A.
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I was impressed with how various dealers worked with each other to find us a truck.

DAVID C.
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El cliente no dejó un comentario.

Jeremy G.
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I will be contacting customer service soon with my issues.

Angelique B.
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Self drop off process was great & went smoothly!

sherse W.
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El cliente no dejó un comentario.

Catherine B.
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El cliente no dejó un comentario.

David W.
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Attendant was very helpful! I originally tried to checkout the truck on the app but would't go through. She took care of it and got me going.

RYAN P.
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GREAT SERVICE !!

Jeffrey J.
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El cliente no dejó un comentario.

NANCI C.
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El cliente no dejó un comentario.

DAVID H.
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Pick up location was friendly and helpful.. it was customer service after pickup that was rude and not helpful.

Andrew K.
Clasificación:

El cliente no dejó un comentario.

Michelle R.
Clasificación:

Laura(mngr) was very professional, helpful, knowledgeable and pleasant. It was a pleasure doing business with Laura and already recommended Hilliard South Self Storage! Thanks you saved us time and a lot of problems!

Scott V.
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El cliente no dejó un comentario.

Erin M.
Clasificación:

17' Truck roof leaks so items stored overnight got wet. Disappointing.

bobbie A.
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El cliente no dejó un comentario.

Kevin W.
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Great location, staff was very nice, rental process was easy and quick

russell K.
Clasificación:

Both the hilliard and Carrollton locations have been very nice and helpful. I have reserved another truck for this weekend.... Hoping there are no problems.

Joe Z.
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El cliente no dejó un comentario.

tracy A.
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El cliente no dejó un comentario.

WALTER S.
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Sorry the truck was late

John R.
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All went well and Laura was very helpful.

Agnes W.
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El cliente no dejó un comentario.

Kyle T.
Clasificación:

Make the place of pick up the location desired by the customer; not the place of convenience for U-Haul. Also, the fuel level on paperwork indicated 5/16 full which was depicted by a scale. The actual gauge, however, did not mirror the scale so there is no way to verify accuracy.

Ruslan J.
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El cliente no dejó un comentario.

Leah F.
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El cliente no dejó un comentario.

COLLEEN E.
Clasificación:

El cliente no dejó un comentario.

R Thomas S.
Clasificación:

El cliente no dejó un comentario.

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