I think this one checks all the boxes for what you SHOULD NOT do for your customers. You can keep your reservation for the location I ordered it or at least inform me if a change must be made. You can clean the cabs of your trucks (including windows) regularly and clean out the cargo area. You can ensure they are actually maintained and safe to use on the highways. You can ensure they are full of fuel at the time of pickup. You can enlist dealers who have adequate parking space. I had requested and it was confirmed that I would pick this up at the dealer which was close enough to walk to from my work. But when I arrived, I was informed that my pickup location had been relocated to this new one (which I then had to walk back to my work and get a ride to). When I arrived at the new location, their store did not open for another 30 minutes, but the owner happened to be there to help me. For that reason I have given this location a good rating. But the truck only had 1/4 tank of fuel and the cab was very dirty inside, I had to clean the inside of the windshield to see properly, and the cargo area was littered with garbage. Further the front suspension and steering were quite loose, making lots of noise and a challenge to steer straight at highway speeds. (although I have had the same experience with other uhaul rentals in the past so this may be normal to you). This location has no real parking for the large trucks, so maneuvering it without a spotter was tricky too. Its really too bad and quite frustrating that uhaul is the only place to rent a cube van in this city, because if I had a choice I would never use uhaul again. Even the dealers were frustrated on how the location was changed without any notification.Steve F.
Customer Reviews for Hill Consulting
(Distribuidor de U-Haul del vecindario)
Regina, SK S4T1H5
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- 9/30/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Open earlierNeil H.
No were to park anything needs somewhere with a lot they can store equipmentjames P.
El cliente no dejó un comentario.Kristopher A.
El cliente no dejó un comentario.Kate B.
Service far exceeded my expectations. I was having a shitty day until picking up this trailer. Totally put me in a great mood. Highly recommended.Scottie S.
El cliente no dejó un comentario.Haila M.
The location was fine. The android app wouldn't let me store the picture I took. Thankfully I had my work iPhone on me and was able to install the App on there and it worked.DAVID H.
El cliente no dejó un comentario.Hafsa H.
El cliente no dejó un comentario.Nang H.
El cliente no dejó un comentario.Michael L.
Keep doing what you're doing. ThanksTHOMAS O.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Timothy F.
One hour late and had to pay extra day, they did the contract up then did the hookup so time should not have been a factorCassandra R.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Braeden W.
Everything was great Very knowledgeable and helpful people , equipment works great , very good overall experienceLucjan L.
Great to deal with. ThanksJennifer S.
El cliente no dejó un comentario.tim F.
El cliente no dejó un comentario.Julien F.
El cliente no dejó un comentario.Jeoungjin P.
Was happyDale R.
El cliente no dejó un comentario.Simon L.
Fast and friendly. A friend recommended this location to me and I will certainly recommend it to others in the future. Thanks so much!Robert Z.
truck very dirty inside and outBROOKE K.
I have been billed three times for one transaction. Something is dreadfully wrong. I was originally quoted $200.00, then on moving day the cost became $235.00, and I now see another $100.00 has been debited from my MasterCard. What the hell is going on here?tony S.
If you are returning a U Haul truck to Regina, go directly to Hill Consulting, you don't get any run around from them, great customer service!David H.
Efficient and friendly serviceAndrew C.
The location was great the pain to rent it will keep me from renting from uhaul. The communication, coordination and follow was terrible. And in the end I got invoiced for 2 day and I returned in less than 24 hours. Very disappointed.lee H.
I went to the park Street location in Regina and they did not have the trailer for me that I reserved. It took an hour and a half to figure out another option and I had to go to another location to get a trailer.Lonny K.
Provide easier access to contact Uhaul affiliates within the individual's local community, and country. It is frustrating to contact U-haul speaking to a USA representative, only to transfer to a Canadian rep. Specifically, be able to contact affiliates within the cities that the U-haul will be used in.Michelle E.
Someone stole my parking spot when I came to drop off.Troy P T.
El cliente no dejó un comentario.John W.
I reserved online and ordered insurance when I went to pickup the auto hauler and looked at my contract there was on insurance on the contract, the guy tried to add it and couldn't he something about putting a note in the system and we hooked it on my truck and I left When I got home I was thinking about it and I wanted insurance on the contract. I called the location and left messages and no one returned my calls, I called uhaul and they told me they can't add insurance once I picked it up. I drove back to location and got there at 10 mins to closing and it was already locked up. I left messages on the locations answering machine and never heard back. Poor service, didn't look after the customer, didn't call the customer back. I may never use uhaul again.Dean E.
El cliente no dejó un comentario.Gordon K.
El cliente no dejó un comentario.Jim P.
El cliente no dejó un comentario.Brian K.
Poor parkingSteve O.
It was not the fault of the location but the key lock boxes don't work in the winter as it's too cold. We need a better solution. I had to wait for the key for more than 15 minutes because they weren't open even though I arrived right at the time I scheduled and chose mobile contactless pickup. This made me late getting back to work which was inconvenient and the owner was not wearing a mask (which is mandatory in SK). It was hard to find the truck only because I didn't know what number I was provided. The Guy was friendly and great location.Alyssa J.
El cliente no dejó un comentario.George E.
El cliente no dejó un comentario.Jessica B.
Picking up was great but dropping off was terrible. I had to call a tow company to assist getting the hutch off since no one was present at the store to assist. It cost me additional $42.00 to get help. No additional moving items to purchase and had to stop while hauling a trailer at a mall is not fun.Carole R.
From my experience, this location was much better than "main" locations. Helpful staff. And fast.Shawn C.
Nothing to improve. The service at this location in particular was excellent!janice N.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.Alexis K.
Calvin is the best U-haul representative in all of Canada. I have been using his company for years and each time he goes the extra mile to ensure I am completely satisfied. Thanks Calvin for all your hard work!!Francis W.
Check in/ out app is very frustrating to use.Emni E.
El cliente no dejó un comentario.Malik Fawad N.
El cliente no dejó un comentario.Christopher S.
You really need to fix the mobile pick up/drop off. The manager here at this location was awesome tho.Michael B.
Was great to deal with!!Lori C.
Worst experience ever. Truck was not clean. With very little fuel. The guy never gave me a dolly which i paid for.Sharath K.
El cliente no dejó un comentario.Richard N.
El cliente no dejó un comentario.Frederick M.
El cliente no dejó un comentario.Lance P.
El cliente no dejó un comentario.Carla B.
Check length of wire harness. To long and it will drag on the road.Don B.
Very nice and friendly environment.Joseph N.
The operator went way above and beyondHarley A.
I had to park the trailer in the back of the building on an angle on a down slope and along a narrow ally. There was not a reasonable amount of room to park nor maneuver the trailer.blair K.
El cliente no dejó un comentario.Ryan B.
Better organization. I had to go to 3 different locations before I could pick up a truck I had reserved 3 days before time. The truck I was supposed to pick up was not returned and nobody notified me until 2 hours after my supposed pick up time. I did not give this location a bad rating because it did not have anything to do with my situation. Please do betterChima A.
This location was extremely accommodating. Best experience, highly recommend!Tracey F.
Replace the bald tires. It shook like all hell on the highway.jeff R.
El cliente no dejó un comentario.Jacqueline R.
The gentlemen had me etransfer him $66 for the rental and the receipt I got from uhaul says it was $49.39. Why was I charged more than what the rental was.Aundrea P.
My experience with the owner at that location was excellent. Would go back again in a heartbeat!Markus R.
El cliente no dejó un comentario.Owen G.
The truck had garbage in the cab and the box of the truck needed a sweep. On top of that, the window wipers kept falling apart which would mean I both had to make it work and stop and put them back together. This was less than convenient and hindered my overall experience as it was mainly snow and rain I drove through on my trip.Nathan B.
El cliente no dejó un comentario.Robert M.
None, very accommodating staff.. thank youLarry B.
El cliente no dejó un comentario.wayne M.
El cliente no dejó un comentario.Koby S.
My experience overall was poor. I reserved a 20 foot truck. When I went to pick it up it wasn't at the location I had reserved it at. Nor was it even Available to me at all. You guys gave me a 15 foot truck instead. Which I had to drive to a different location to get. I was not able to fit all of my belongings in the 15 foot truck. Now this is going to cost me extra time and funds to retrieve the rest of my belongings.Tyler B.
Truck was dirty inside of the cabin and cargo area, I was told that I will not be charged for cleaning, and guess what.... of course I was charged for cleaning.MYKOLA A.
The initial person I spoke to over the phone about my rental was very rude. Her name was Asia. She cut me off before I was done speaking and got some details wrong that I had spelled out for her, for instance the man who picked up the trailer is named ART not HART and I had to spell that for her. Her tone was short and annoyed.Hart W.
Rental reservation was for 12:30 pm, but U-Haul representative didn't show up until 1:45 pm. Yard is small with very limited parking for returns in the area.Calvin F.
El cliente no dejó un comentario.Tim S.
El cliente no dejó un comentario.joseph L.
This was an awful experience. I had a van booked at 1pm and when I went to pick it up Hill Consulting was closed. I phoned them and was to told I can start my reservation on my phone. I checked my reservation email and there was no place to start my reservation. I phoned uhaul and the customer service person was awful. Finally after an hour of waiting in the cold. Some line showed up at hill consulting. This is an unacceptable way to manage reservations. If they weren't available at 1pm I shouldn't have been able to book the van at 1pm.Shawn E.
El cliente no dejó un comentario.Michael N.
***Cal Hill was accomodating, Professional, informative, and Friendly. I would and Will highly Recommend his Store and Services for Anyone interested in using U-haul products and Equipment. Thank U Cal, it was a Pleasure doing business with you. Willie C.willy C.
Nothing at this time. Just keep it up.Godknows K.
El cliente no dejó un comentario.Phil P.
Please fix you system.. I had to wait 4 hours to pick up my track because it wasent returned properly as they said and couldn't gave it to me. Front desk was very nice and friendly. Customer service on the phone was great. I would like to add a comment for the U-haul dealer in park street Regina Sk witch I booked my track, it was the worst ever!!!!! Honestly!!!giorgo P.
El cliente no dejó un comentario.Brigette C.
It's kinda ridiculous that uhaul have told the location that they can't use debit or cash only credit but on the phone with uhaul I'm told I can pay however. The location was amazing but the company over all needs to work better with there affiliates like hill auto present experience but disappointed in how the uhaul team delt with some of itPAUL A.
I had the uhaul returned to a different location which is where my contract stated it was to be returned. I received a call from this location threatening to charge me extra if I didn't return it here. After explaining what was written in my contract this location made some calls and completed the reservation. Overall a frustrating experience.SHEILA P.
This is by far the best location to pick a trailer up from. Amazing service.Francis W.
Wiring was damaged on the trailer. Spent an hour and a roll of electrical tape to get the lights working properly.Harvey M.
Have a better customer service at the stores. We rented the U-HAUL for one day and we got charged for two days. Though after talking to customer care, they have arranged a refund but the experience was really not good.Ashish S.
keep up the good workMarain O.
El cliente no dejó un comentario.betty H.
El cliente no dejó un comentario.Thanich J.
El cliente no dejó un comentario.Grant W.
Staff are so friendly and helpful. Highly recommendNancey C.
El cliente no dejó un comentario.cornelia W.
I'm satisfied on the truck I have rented, no complaints on it. Thanks Uhaul.Marlon R.