Customer Reviews for Hiler Used Cars
(U-Haul Neighborhood Dealer)

99 reviews

901 Indian Mound Dr   Mount Sterling, KY 40353

(859) 498-0548

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(859) 498-0548

901 Indian Mound Dr
Mount Sterling, KY 40353

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

diana sims 
Rating:
5.0

Great family run business!

Don Williams 
Rating:
5.0

Customer did not leave a comment.

sheila campbell 
Rating:
5.0

I have no complaints whatsoever... I do need my deposit back though.... We still haven't received it..... It should've went to the Burley Way address... If not then you can send it to my temporary address at 314 North Maysville Street Mt. Sterling ky. 40353...

jason lisle 
Rating:
5.0

Margaritas in the lobby.

john reece 
Rating:
5.0

Customer did not leave a comment.

Steve Sargent 
Rating:
5.0

Customer did not leave a comment.

David Lillie 
Rating:
1.0

Truck was dirty inside and I was supposed to get a discount because I rented in Morehead and had to pick up in Mt Sterling so the mileage was more never again

Teresa Kissick 
Rating:
4.0

Customer did not leave a comment.

Amber Landsaw 
Rating:
1.0

I rented the uhual In advance plus a dolly for 10 extra dollars . Next day I arrive to pick it up they didn’t have a dolly plus moving traps asked me if I still wanted the truck and of course I did bc at that point I was ready to move my stuff, didn’t have time to get back online and search for anything else. Plus charged 124 dollars then also had to refill it with 40 extra dollars

Aubreyanna Carr 
Rating:
2.0

Customer did not leave a comment.

AARON ASHCRAFT 
Rating:
5.0

Customer did not leave a comment.

ERIKA SHROUT 
Rating:
5.0

It was very easy and convenient and again got on the road home quickly everybody was very friendly

Tim Russell 
Rating:
4.0

Customer did not leave a comment.

Marc Ristow 
Rating:
2.0

Be aware that U-Haul isn't posted on the street that "U-HAUL" is located here.

allen clayton 
Rating:
5.0

These folks were excellent if I need a U-Haul rental I'm most likely going to return to them.

rex damme 
Rating:
5.0

Nothing, you all was great

MELINDA Hor 
Rating:
5.0

Customer did not leave a comment.

David gentry 
Rating:
5.0

Customer did not leave a comment.

Steven Butcher 
Rating:
5.0

Customer did not leave a comment.

Paul Ziolek 
Rating:
5.0

Customer did not leave a comment.

Doug Frazier 
Rating:
5.0

Customer did not leave a comment.

Robert Atwood 
Rating:
5.0

Customer did not leave a comment.

Tara Siders 
Rating:
5.0

Customer did not leave a comment.

Jack Prewitt 
Rating:
1.0

Service your vehicles. The tires were nearly bald, one headlight was out on bright, the passenger side tail light went out mid trip and the windshield wipers turned themselves on and wouldn’t turn back off. This truck needs to be taken off the road!

Erika Shrout 
Rating:
5.0

The employees were excellent we are in great appreciation of these folks. We recently lost our 7 year old child in a house fire so we appreciate the help and service

rex damme 
Rating:
5.0

Very easy to talk to and friendly

TAMARA LOCKRIDGE 
Rating:
5.0

no improvement needed. prompt and friendly

HERBERT RICHARDSON 
Rating:
3.0

Customer did not leave a comment.

MICHAEL STANLEY 
Rating:
5.0

Customer did not leave a comment.

Tracie Richardson 
Rating:
1.0

the 2 ladies that worked there were not friendly at all

david lusty 
Rating:
3.0

The truck was old and really needed to be retired from the fleet. Bless its heart.

Natalie Fields 
Rating:
5.0

Customer did not leave a comment.

Steven Robinson 
Rating:
3.0

Customer did not leave a comment.

Tamara Bice 
Rating:
5.0

Customer did not leave a comment.

Brenda Hale 
Rating:
5.0

Customer did not leave a comment.

Curtis Kramer 
Rating:
4.0

Customer did not leave a comment.

Paul Ziolek 
Rating:
2.0

The appliance Dolly and moving pads were not in the truck. They can and back we’re covered in mud and garbage.

Mark Davis 
Rating:
5.0

Customer did not leave a comment.

NELLA BOYD 
Rating:
5.0

Customer did not leave a comment.

Diane Boyd 
Rating:
4.0

The representative at Hilers’ was excellent. However, when the office in Louisville got involved things got messy. They, initially, changed my pickup locator an unmanned site. I wanted to deal with a person not a phone. I went to Hilers’ specifically because I want to talk to someone face to face. Fortunately she was able to straighten it out. She was extremely helpful. I would not deal with a pickup using a phone and a drop box only

james bonfield 
Rating:
4.0

Customer did not leave a comment.

Georgetta Gannon 
Rating:
3.0

Charged and extra fee for dropping off at the "wrong" location when a location was never entered initially. Overall my worst U-Haul experience and I've used them for many years.

Allison Robinson 
Rating:
3.0

Customer did not leave a comment.

jerrell goodpaster 
Rating:
3.0

Lower milage rates. As far as the location only one person runs the office for customers. Had to wait for her to get off her cell phone about a 3 minute wait. Right after telling her why I was there her business phone rang and waited 2 or 3 more minutes. The phones rang a total of 4 times not including the call she was on when I walked in she was polite and informative I believe she could have been a model rep. If she had another person helping her

john mullins 
Rating:
5.0

Nothing

Rebecca Kidd 
Rating:
5.0

Customer did not leave a comment.

Doris Esposito 
Rating:
5.0

The uhaul wasn’t checked back in the day I turned it in. It caused other confusion for another customer. It was all handled great! Thank you for reaching out to confirm the return.

amy anderson 
Rating:
5.0

Customer did not leave a comment.

Harold Goebel 
Rating:
5.0

Customer did not leave a comment.

Rick Derrico 
Rating:
3.0

No one was there to receive the truck and it took over and hour for us to get anyone from uhaul to return our call, we were to drop the uhaul off at a different location that had went out of business. Luckily the former dealer told us to take it to the uhaul place where we left it and I called yesterday to check and see if everything was cleared and the lady I talked to was wonderful

Clyde Mays 
Rating:
5.0

They stayed a few minutes after 5pm for us to drop off. THANKS

Wanda Moore 
Rating:
5.0

Customer did not leave a comment.

ThomasE Miller 
Rating:
5.0

Customer did not leave a comment.

Shawn Grass 
Rating:
4.0

Customer did not leave a comment.

John Moore 
Rating:
5.0

Wonderful !!!

TAMARA LOCKRIDGE 
Rating:
2.0

The tire was flat and the people working are very rude. They did not help with the tire or let us know they left the business after we payed.

roy kiskaden 
Rating:
3.0

Customer did not leave a comment.

Tyler Roberts 
Rating:
5.0

Customer did not leave a comment.

Paul Ziolek 
Rating:
5.0

Customer did not leave a comment.

Patrick Wigginton 
Rating:
4.0

It was swept out but had dry mud in the floor of the cab. The door seals were in good shape but were loose and in need of construction glue. I feel these are all minor. Made for a noisy trip but the equipment was in good overall shape.

fred willams 
Rating:
5.0

Amazing!!!!!!

TAMARA LOCKRIDGE 
Rating:
5.0

Customer did not leave a comment.

Paul Ziolek 
Rating:
5.0

Friendly fast service

LAURA MCCARTY 
Rating:
5.0

Customer did not leave a comment.

JAMES BRUMLEY 
Rating:
4.0

Customer did not leave a comment.

SANDRA MORRISON 
Rating:
4.0

Customer did not leave a comment.

Rebecca Trevino 
Rating:
2.0

Customer did not leave a comment.

CYNTHIA MARTIN 
Rating:
1.0

Hard to get trucks where they want them

Kelly Pollitt 
Rating:
5.0

Customer did not leave a comment.

KENNETH GREEN 
Rating:
3.0

Muddy floor in cab and debris in rear of truck

Richard Pope 
Rating:
3.0

Customer did not leave a comment.

Phil Rison 
Rating:
5.0

Customer did not leave a comment.

GARRY BOSTON 
Rating:
5.0

I had no problems with this rental at all. The rep at Hilers was nice and efficient. Everything went smooth.

GERALD ONEY 
Rating:
3.0

Customer did not leave a comment.

WILLIAM BELL 
Rating:
5.0

Customer did not leave a comment.

TONY HARRIS 
Rating:
2.0

The girl working disapeared and had to be hunted down. The truck itself was covered in clumps of dog hair inside the cab. Took over an hour to pick up.

Kory Wooldridge 
Rating:
5.0

Customer did not leave a comment.

NATHAN BRANDENBURG 
Rating:
1.0

Did not get my Dolly want my money back

Kirk Eriksen 
Rating:
5.0

Customer did not leave a comment.

Duane Danis 
Rating:
4.0

I did online reservations again this time, and check in process seemed redundant with questions all ready answered. Do the 2 side drivers if and go is the experience I hoped for.

DONALD TUFANO 
Rating:
5.0

Customer did not leave a comment.

Christopher Daniels 
Rating:
2.0

Had no blankets after paying for blankets. Also did not tell me about the deposit before swiping my card found out before I dropped truck off they took 160 when it was only eighty some dollars for everything. Woman explain it was a deposit and I still haven't recieved the deposit back yet been two days!!!

JASON GILES 
Rating:
5.0

Nothing

DAVID BISHOP 
Rating:
5.0

Customer did not leave a comment.

JERRY WILLIS 
Rating:
5.0

None at this time.

Stephen Martin 
Rating:
4.0

Customer did not leave a comment.

MICHAEL HORNBACK 
Rating:
4.0

Wasn’t sure where to park truck.

TRINA RITTER 
Rating:
5.0

Customer did not leave a comment.

CHASON MCCUISTON 
Rating:
4.0

The furniture dolly that I ordered wasn’t included (cost $24) and I want to make sure I wasn’t charged for it. Thank you.

Shelly Blevins 
Rating:
3.0

N/A

Cristi Howard 
Rating:
5.0

Customer did not leave a comment.

shawna montgomery 
Rating:
5.0

Customer did not leave a comment.

Laure Mccoy 
Rating:
1.0

The uhaul truck smelled like cigarette smoke. I dropped off the truck with the same amount of gas that I started with and was charged $54. I dropped off the uhaul at the location on the contract an hour before the 3pm time and was charged an additional day and another $54. I tried to call and was on hold for over 20 minutes. This has been the worst experience I have ever had with uhaul. If the location is closed, they should let the customer know that there will be an additional $54 charge. Unbelievable!!!!!

KERRI DARNELL 
Rating:
5.0

Customer did not leave a comment.

Steven Butcher 
Rating:
4.0

Customer did not leave a comment.

Billy Dodson 
Rating:
3.0

Customer did not leave a comment.

William Adkins 
Rating:
3.0

We are located in a county with covid cases going crazy and both employees were in the office unmasked. I found this to be totally unacceptable and inconsiderate of others. I would not use this location again.

susan lacy 
Rating:
3.0

Location was very small, not very much room to maneuver in.

Robert Atwood 
No reviews have been submitted for this location.

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