Customer Reviews for Highlander Auto Sales
(U-Haul Neighborhood Dealer)

509 reviews

8063 A Mechanicsville Trnpk   Mechanicsville, VA 23111

(804) 737-1937

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(804) 737-1937

8063 A Mechanicsville Trnpk
Mechanicsville, VA 23111

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

irene q 
Rating:
5.0

Business owner was very helpful and willing to go above and beyond to help me get my life completed.

Tracy W 
Rating:
5.0

Everyone on both ends of trip were wonderful.

Kimberly S 
Rating:
5.0

Tom was amazing! Very easy to deal with and a very pleasant transaction.

Harry W 
Rating:
5.0

Tom at Highlander auto sales was very attentive and helpful. The equipment was in pristine condition. Would definitely recommend this location.

Penny A 
Rating:
3.0

Customer did not leave a comment.

Elaine D 
Rating:
4.0

Customer did not leave a comment.

Christian C 
Rating:
5.0

Customer did not leave a comment.

Cheryl C 
Rating:
5.0

Customer did not leave a comment.

GEORGE B 
Rating:
5.0

Customer did not leave a comment.

Walter K 
Rating:
5.0

Tom was incredibly responsive and gave us great confidence. This is the kind of customer service that is lacking in so many other businesses

James D 
Rating:
5.0

Customer did not leave a comment.

Christopher H 
Rating:
4.0

Customer did not leave a comment.

BRYANTCHRISTOPHE B 
Rating:
5.0

Customer did not leave a comment.

Zachary S 
Rating:
1.0

Customer did not leave a comment.

FLORINI L 
Rating:
5.0

Customer did not leave a comment.

Joan P 
Rating:
3.0

This is a small u-haul location at a dealership. They were not open for a Sunday drop off; however the u-haul app that allows drop off during off hours was very helpful.

STEVE U 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
5.0

Tom is quite an interesting guy. Friendly, helpful and accommodating. Everything was ready upon arrival. Picked up without any delays or problems.

Douglas M 
Rating:
4.0

Customer did not leave a comment.

CHRISTINESAMU L 
Rating:
5.0

Customer did not leave a comment.

Teresa F 
Rating:
3.0

Customer did not leave a comment.

Sharidan A 
Rating:
3.0

Key drop location should be better marked. Ink used was faded.

Elizabeth C 
Rating:
3.0

Customer did not leave a comment.

James O 
Rating:
5.0

Customer service representative was very kind and thoughtful. Great experience because of him.

roy b 
Rating:
5.0

Customer did not leave a comment.

Patty H 
Rating:
3.0

Customer did not leave a comment.

TRAVIS B 
Rating:
5.0

excellent place owner was excellent I will always rent from him

MIGUELA O 
Rating:
5.0

Customer did not leave a comment.

tom h 
Rating:
5.0

Did wonderful job of giving me a clean vehicle and communicate well

CHRISTOPHER L 
Rating:
4.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Customer did not leave a comment.

Vickie R 
Rating:
5.0

Customer did not leave a comment.

Ormani B 
Rating:
5.0

Owner, Tom was great and went over and above with me. A lady had canceled her truck rental and I got her truck . THANK GOD, He allowed me to pay a day in advance on 12/27/21 and not take control of truck until next day,28th. Tha truck drove like a dream. I went through rain sleet and snow until dry in AR & TX :)

Elizabeth J 
Rating:
5.0

Customer did not leave a comment.

Nile P 
Rating:
5.0

Very nice gentlemen. Will definitely recommend him for others and will return for future uses.

Tawan R 
Rating:
5.0

Was a great place to rent from.Owner was great 👍🏽

Ray H 
Rating:
1.0

The truck was dirty, had ashes in the doors from previous cigarette use, and smelled bad (combo of dirty and smoke). No one was there to assist and everything was online. The agent who called to verify and send the code sounded like she just woke up, mumbled the whole time, and was asked repeatedly to speak clearly (which she didn't). I disputed the cleaning charge as this van WAS NO WHERE NEAR GLEAN at the time we picked it up. We also was being charged $17 for gas, but we filled it to exactly where it was when we picked it up. I WILL NOT BE PAYING EITHER CHARGE. I did try speaking with customer service, but after a lengthy hold was told there wasn't much they could do at the time due to the location being closed and to call back on Monday. Call was cut off (hopefully by accident) before help was ptovided. The entire experience was unpleasant.

Raymond F 
Rating:
5.0

Customer did not leave a comment.

Tim S 
Rating:
3.0

The equipment was clean and available. The pickup was a little time consuming because it was after hours and the app was buggy.

Martin H 
Rating:
5.0

The truck was not clean. However, everything worked and the tank was full. The last customer did not clean the back out of the cargo van. My items had to be wiped down when I got them to my destination. Not so happy about that, but my overall experience was great and will return when in need of a rental truck.

Maria B 
Rating:
4.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Customer did not leave a comment.

Javon B 
Rating:
3.0

I took tons of pictures but had a difficult time trying to submit the drop off on line. But the staff took care of everything for a $20 service charge. I wasn't aware that I would be charged to drop it at a different location. I received a text to drop it at a different location, so I did. But U Haul is always great. Thanks you guys. Next time I think I will return it where I pick it up. $20 put me over my budget...😢

Jetaun B 
Rating:
5.0

Nothing. Everything is just wonderful.

THELMASCOTT S 
Rating:
4.0

Rentals should be 24 hrs. I was charged a “daily rate” for insurance, etc. It should have been pro-rated to 4 hours since that is what you want as the rental period. You advertise as “per day”; it should be per 4 hrs.

Allen C 
Rating:
4.0

No comments, everything was nice and well done.

Shelton H 
Rating:
5.0

Customer did not leave a comment.

FRANK C 
Rating:
5.0

Customer did not leave a comment.

BARBARALISKIE A 
Rating:
5.0

Friendly and responsive. They had problem with digital key access and called me to let me pick truck up earlier. Nice touch.

MICHAELANDREW B 
Rating:
1.0

Why couldn’t we use the location it was 2 miles away from the destination instead of 15? Absolutely ridiculous

Tori L 
Rating:
5.0

Customer did not leave a comment.

chris R 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Earl T 
Rating:
3.0

Staff was courtesy

BRUCIOUS P 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
4.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

BETTY G 
Rating:
5.0

Instructions did not say anything about where to leave the key. Luckily, I (or anyone else) had not changed the combo, so the box was still open. Thank you.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Sandra B 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

gayle b 
Rating:
1.0

Bad service!!!!

KEIONVANSHON B 
Rating:
5.0

Customer did not leave a comment.

RUSSELL F 
Rating:
5.0

Customer did not leave a comment.

Tonya T 
Rating:
1.0

Must have a representative to review and inspection the vehicle. The vehicle had low air pressure in the left front tire. Also couldn't review the mileage.

Curtis J 
Rating:
2.0

Very unhappy. I was charged double what I was supposed to be and still no one has done anything about it. That’s the last time I’ll rent a Uhaul.

Margaret B 
Rating:
1.0

When we rented the place from the U-Haul company in Anderson Indiana we were there almost 3 hours cuz the people that work there it did not know what they were doing I would not recommend this U-Haul company to anybody you're taking a big risk

Donta G 
Rating:
3.0

Customer did not leave a comment.

April M 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
4.0

Customer did not leave a comment.

Anita K 
Rating:
5.0

Very convenient to be able to use my phone for the rental.

Jessica L 
Rating:
5.0

Customer did not leave a comment.

tawana r 
Rating:
4.0

The agent was pleasant super quick and helpful.

Clayshon J 
Rating:
4.0

Customer did not leave a comment.

George G 
Rating:
1.0

Car was towed after I was told I could park my car in place of the uhaul. The store was closed, called district manager and no answer, not even a returned phone call. Very poor

Shanice C 
Rating:
3.0

Customer did not leave a comment.

K'TIA H 
Rating:
5.0

Customer did not leave a comment.

HAMEEN S 
Rating:
5.0

Customer did not leave a comment.

Renee C 
Rating:
1.0

I was not told that I had to verify vehicle return or be charged $20 I don't live on my computer so I didn't get the email telling me that until it was to late so I feel like you guys stole $20 from me I've rented Uhaul before an have never had to go online after I return the truck you have found a way to commit leagal theft it bull shit bad customer service

JEFF B 
Rating:
5.0

Every thing was perfect.

Thomas B 
Rating:
5.0

Excellent and welcoming customer service!

Kenneth H 
Rating:
5.0

Great experience. Location was perfect for what I needed. Vehicle was in good shape. Can’t say enough about Tom. Good cat. Took great care of me. Will be going back very soon.

George G 
Rating:
5.0

Customer did not leave a comment.

andre m 
Rating:
5.0

Customer did not leave a comment.

Valerie H 
Rating:
1.0

Charged me 2x times for the rental

Damien S 
Rating:
5.0

Always rent from this dealer. He is awesome

EARLINE R 
Rating:
3.0

I love using Uhaul services, but this time the whole process was a headache. My pickup time was on a weekend and the location is closed. I expected that and knew in advance that I will have to access the keys for the truck in the lock box. I went there at the pickup time and they key code given by the App wasn't correct for the box. 45 minutes later with the customer service who was trying to diagnose/fix the problem and giving me different codes to try (nope, wrong truck, next box, nope that box is empty etc..), she suggested I go get a truck from a different location. My movers were about to arrive in 10 mins. The stress was unreal added to the stress of moving to another house and all the drama. Luckily I was able to take another truck from same location (finding the key for this one was an adventure by itself). I don't know who's fault is it to not having the truck ready. The location or Uhaul. But I hope it gets fixed

Mohammed A 
Rating:
4.0

Customer did not leave a comment.

Syreeta E 
Rating:
3.0

My first truck had a dead battery, had to be moved to another day

Nolan R 
Rating:
5.0

Friendly, awesome man that helped me through something I thought would be a l ou t harder than it was!

John F 
Rating:
3.0

the u-haul did't have a ramp, and l was disappointed about that. The man l rent from say 10 truck don't have a ramp.

Lisa M 
Rating:
5.0

Customer did not leave a comment.

Charmaine G 
Rating:
1.0

The equipment I requested wasn't available and made the job difficult. It took a hour for me to get the truck.

Dennis L 
Rating:
3.0

Customer did not leave a comment.

Arthur W 
Rating:
3.0

Customer did not leave a comment.

Portia M 
Rating:
5.0

Customer did not leave a comment.

Corey C 
Rating:
5.0

Great experience and friendly staff!

Christa B 
Rating:
3.0

Customer did not leave a comment.

Bryant M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top