Comentarios del cliente para Highlander Auto Sales

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Highlander Auto Sales

Grado total:

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K'TIA H. en

Grado:

El cliente no dejó un comentario.

HAMEEN S. en

Grado:

El cliente no dejó un comentario.

Renee C. en

Grado:

El cliente no dejó un comentario.

JEFF B. en

Grado:

I was not told that I had to verify vehicle return or be charged $20 I don't live on my computer so I didn't get the email telling me that until it was to late so I feel like you guys stole $20 from me I've rented Uhaul before an have never had to go online after I return the truck you have found a way to commit leagal theft it bull shit bad customer service

Thomas B. en

Grado:

Every thing was perfect.

Kenneth H. en

Grado:

Excellent and welcoming customer service!

George G. en

Grado:

Great experience. Location was perfect for what I needed. Vehicle was in good shape. Can’t say enough about Tom. Good cat. Took great care of me. Will be going back very soon.

andre M. en

Grado:

El cliente no dejó un comentario.

Valerie H. en

Grado:

El cliente no dejó un comentario.

Damien S. en

Grado:

Charged me 2x times for the rental

EARLINE R. en

Grado:

Always rent from this dealer. He is awesome

Mohammed A. en

Grado:

I love using Uhaul services, but this time the whole process was a headache. My pickup time was on a weekend and the location is closed. I expected that and knew in advance that I will have to access the keys for the truck in the lock box. I went there at the pickup time and they key code given by the App wasn't correct for the box. 45 minutes later with the customer service who was trying to diagnose/fix the problem and giving me different codes to try (nope, wrong truck, next box, nope that box is empty etc..), she suggested I go get a truck from a different location. My movers were about to arrive in 10 mins. The stress was unreal added to the stress of moving to another house and all the drama. Luckily I was able to take another truck from same location (finding the key for this one was an adventure by itself). I don't know who's fault is it to not having the truck ready. The location or Uhaul. But I hope it gets fixed

Syreeta E. en

Grado:

El cliente no dejó un comentario.

Nolan R. en

Grado:

My first truck had a dead battery, had to be moved to another day

John F. en

Grado:

Friendly, awesome man that helped me through something I thought would be a l ou t harder than it was!

Lisa M. en

Grado:

the u-haul did't have a ramp, and l was disappointed about that. The man l rent from say 10 truck don't have a ramp.

Charmaine G. en

Grado:

El cliente no dejó un comentario.

Dennis L. en

Grado:

The equipment I requested wasn't available and made the job difficult. It took a hour for me to get the truck.

Arthur W. en

Grado:

El cliente no dejó un comentario.

Portia M. en

Grado:

El cliente no dejó un comentario.

Corey C. en

Grado:

El cliente no dejó un comentario.

Christa B. en

Grado:

Great experience and friendly staff!

Bryant M. en

Grado:

El cliente no dejó un comentario.

Elizabeth A. en

Grado:

Awesome staff who were super friendly and helpful.

Alex M. en

Grado:

El cliente no dejó un comentario.

Raymond S. en

Grado:

Highlander U-haul was excellent! but I did have trouble with the tailgate would not come down, everyone was very helpful though. Will use them again!

Darrell W. en

Grado:

El cliente no dejó un comentario.

Pamela B. en

Grado:

El cliente no dejó un comentario.

Yolanda M. en

Grado:

El cliente no dejó un comentario.

LaToya K. en

Grado:

El cliente no dejó un comentario.

Vance D. en

Grado:

I put in the order on line to pick up at 5:30 and I get a call from the guy at the u-haul place saying they wont be there at 5:30 - they go home at 4:30. Why was I able to rent on line if I couldn't pick it up on time. Thankfully the guy called me, but, I still had to leave work and take time much earlier than expected to pick it up. Also, because I picked it up earlier, I then get a notice that says I have to return it at 3 AM in the morning. Just not a good experience.

Rebecca F. en

Grado:

El cliente no dejó un comentario.

Rodney P. en

Grado:

El cliente no dejó un comentario.

tom H. en

Grado:

Everything was great!

Clay C. en

Grado:

Have a spot designated for drop offs. I just parked the truck next to a dumpster because it was the only accessible place to leave the truck. Other than that, I didn't speak to anyone, just dropped the truck off in the middle of the night, which was easy I guess.

marzene D. en

Grado:

El cliente no dejó un comentario.

DWAYNE B. en

Grado:

They did not do walk around inspection. There was small scrap on back corner of aluminum. I took pic before we left and Pointed out to drop off and thankfully they believed me.

Matthew J. en

Grado:

Agents at both the pick up and drop off locations were great. The fellow at the pick up came in for a few minutes on his day off to help me to get my truck. The fellow at the drop off was outgoing and friendly. Were it not for the two men, this would not have been a good experience with Uhaul.

Christopher W. en

Grado:

Owners were nice and very helpful. It was a pleasure working with them.

Michael B. en

Grado:

Staff was extremely accommodating and made sure I got the timing I needed to take care of my move, despite a couple reschedules. Awesome location.

Gerris B. en

Grado:

great job

Jermaine I. en

Grado:

I switched my reservation a few times and was accommodated!!

tony E. en

Grado:

El cliente no dejó un comentario.

Shelly A. en

Grado:

The gentleman at Highlander Auto were great and friendly. I would reccomend this location.

David C. en

Grado:

El cliente no dejó un comentario.

Yvette M. en

Grado:

El cliente no dejó un comentario.

lavauanda R. en

Grado:

El cliente no dejó un comentario.

Dustin C. en

Grado:

Very friendly guy who I gave the keys too. I told him what was wrong with the truck and he took note of it. No problems

CYNTHIA H. en

Grado:

He is so friendly

Jeremy W. en

Grado:

El cliente no dejó un comentario.

Cathleen E. en

Grado:

El cliente no dejó un comentario.

Leah E. en

Grado:

This location was great to work with. However, UHAUL of Richmond in general reassigned my reservation 4 times - once without telling me AND my reservation was downgraded without notification. I didn't get calls back when promised and had to continually call and check to make sure that the truck I needed was going to be where it was promised at the time it was scheduled for. In the end, I had to go 30 minutes out of the way and start an hour later than planned with my move. I reserved my equipment two weeks in advance. This was unacceptable.

Steven S. en

Grado:

Quick and convenient. Professionally run

Ken F. en

Grado:

Friendly guys

kiara M. en

Grado:

This was the WORST uhaul experience EVER! Spent 2 hrs crying on the phone to the customer service reps and they didn’t NOT care at all. The mobile check in is not customer friendly at all. Took them almost 2 hrs to provide me the password to get the key. Made theee different reservations, waste a half of tank of gas just to get denied( no one was at the gas station to my second reservation to give me the keys. Told me wait 30 mins for him to come to the store). Went back to the nine mile location after finally getting the passcode for the keys. So awful. It was my bday and I was trying to move in my new furniture , my day was ruined!!!!

Jim B. en

Grado:

The check-in process is very onerous. Because my drivers license has a few scratches on it, the computer would not accept the pictures. I was about to cancel the order but received a call and she cleared me to get the truck.

Linda C. en

Grado:

El cliente no dejó un comentario.

Stacy H. en

Grado:

Have the equipment ready, be nicer, advised customer of the correct cost and don't over charge the customer and know the company policy.

Shaneeka D. en

Grado:

El cliente no dejó un comentario.

Kimberly W. en

Grado:

I have already submitted a formal complaint about my poor experience with this Uhaul and the vehicle.

Shamika H. en

Grado:

El cliente no dejó un comentario.

Naneen J. en

Grado:

El cliente no dejó un comentario.

JOSEPH J. en

Grado:

Nothing

Richard H. en

Grado:

El cliente no dejó un comentario.

Chris B. en

Grado:

The only thing that caused the average rating is upon getting our final receipt we were charged an insurance fee that we were never asked if we wanted. 50$! ....for two days of insurance?!

Kevin H. en

Grado:

Make sure full gas and air in tires Thank you for great local service!

Joseph Z. en

Grado:

My truck had a flat tire. Don't do this to the next customer.

tina G. en

Grado:

El cliente no dejó un comentario.

Jamar B. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

Reserved at different location but got a call that their equipment not working. They reserved me at another location at same time. Arrived at 9:30 and they said we don’t open to 10am ? They did arrive by 9:45 so got truck by 10. I didn’t use the dolly but they charged me for dolly ?? I also brought it back early - didn’t need to, but sounded like they overbooked it for a 2:30 Appt. Not good service.

Stephanie J. en

Grado:

Reimburse me for mileage. I used less than estimated

Tracey B. en

Grado:

El cliente no dejó un comentario.

Angela S. en

Grado:

El cliente no dejó un comentario.

Marcia C. en

Grado:

I'm very upset. I was charged 2 differant amounts on the same day and I have left MANY emails asking for help with this matter and no one has even tried to help with this problem.

Valerie H. en

Grado:

Mr Tom is a friendly guy, he makes sure you are taken care of.

Dione M. en

Grado:

I recently rented a cargo van from this location and my experience was AWESOME! I would highly recommend Highlander Auto Sales for everyone is friendly and the customer service is GREAT!!! Sincerely, Deone, CEO, Flavor News USA Northside Vibes/The GOOD NEWSpaper!

Sharon F. en

Grado:

El cliente no dejó un comentario.

Malcolm G. en

Grado:

El cliente no dejó un comentario.

AISHA S. en

Grado:

El cliente no dejó un comentario.

stacie P. en

Grado:

El cliente no dejó un comentario.

BRENDA W. en

Grado:

This was my first time using the smart phone pick up. I asked the gentleman in place a question about the key pick up. Not rude but not helpful either. Glad that figured it out on my own!

cINDI H. en

Grado:

Tom from Highlander Auto is the best! He went above and beyond to make sure all was right for us. Snider Motors in Winfield Kansas is where we dropped off and Rick was awesome. We ate very pleased.

Nikki P. en

Grado:

El cliente no dejó un comentario.

dean S. en

Grado:

Very friendly folks. Brand new cargo van. In and out picking up and drooping off.

Angela H. en

Grado:

Very nice local guys doing great business for over 9 years with Uhaul.

Gary T. en

Grado:

Tom made it easy

robert T. en

Grado:

El cliente no dejó un comentario.

Teresa B. en

Grado:

El cliente no dejó un comentario.

Philippe B. en

Grado:

El cliente no dejó un comentario.

Bessie S. en

Grado:

I was greeted with a smile and employees was very courteous.

Jennifer M. en

Grado:

Great service and people!

James S. en

Grado:

Tom was very helpful with the rental. Thank you very much! James

Gladys G. en

Grado:

The U-Haul Truck and Service I received was EXCELLENT!!!

Frank C. en

Grado:

Check the rental trucks for mechanical problems before you rent them out.

Latonia B. en

Grado:

El cliente no dejó un comentario.

Tanya H. en

Grado:

NO COMPLAINTS

William L. en

Grado:

El cliente no dejó un comentario.

Curtis J. en

Grado:

El cliente no dejó un comentario.

lemella C. en

Grado:

High Lander Auto Sales was great very helpful I actually went to check the size of the truck the previous day and he was describing everything to me concerning the truck how to pack it and use the tow dolly I would highly recommend this location to all friends and associates.

Valerie H. en

Grado:

The customer before me was extremely late returning the truck I had reserved. The gentleman at Highlander was very apologetic & he made sure I was satisfied when I returned with the truck.