Customer Reviews for High Road Towing
(U-Haul Neighborhood Dealer)

Rating:

3.0

Make sure there is a ramp in the trailer and tie downs. There wasn't any in our u haul that we rented on that Friday

Rating:

5.0

Very friendly.

Rating:

5.0

Very friendly.

Rating:

5.0

Very accommodating

Rating:

4.0

The personnel at the location was very kind and took care of our needs with respect. Good experience!

Rating:

4.0

The location was great but your system for renting a pull trailer is awful. Your website kept going down and it took almost 2 hours for me to get the trailer rented. Not everyone uses smart phones and you shouldn't have to in order to rent a pull trailer. While I would be happy to use the services of High Road Towing In the future I dont see me renting from Uhaul ever again.

Rating:

5.0

Nothing service and equipment was excellent

Rating:

5.0

Good equipment, Great people, very helpful

Rating:

5.0

Outstanding service at this center ! Why did uhaul remove the jack stanfs ? Is it because they want the trailers to Stay on the hitches once they are hooked up ? That’s what I surmised.

Rating:

3.0

First location was the Travel a lodge I reserved a 26’ truck that they gave away even though I was pre checked in. When I called u haul they gave me a 17 foot truck wich cause me more trips and more money! .99 cents a mile is outrageous!! The truck was beat up handled like crap and had a mile of play in the steering wheel. I’ll NEVER GO BACK WITH U HAUL EVER AGAIN!

Rating:

5.0

Very easy area to drop off Plenty of room to maneuver and park a trailer.

Rating:

5.0

Only bad thing is I got charged an extra $40 for lord knows what? I filled the uhaul back up with gas, and if I went over on miles it wasn’t $40 worth. Would like a refund

Rating:

5.0

Person in charge be more readily available. He's doing multiple jobs, but .....

Rating:

1.0

It's very hard to do a self pickup on my mobile device at a rural location like this. I had patchy cellphone service in the area and had a hard time getting verified. It took me about 30 mins of refreshing and uploading my documents to finally get a key. I wish the rental process wasn't so difficult.

Rating:

5.0

Fuckin great would do it again

Rating:

4.0

It was a little frustrating understanding the pickup process. The UHaul website wasn’t cooperative. I called the local number provided and was helped immediately. The local aspect of the process was awesome.

Rating:

4.0

First we had to return our car hauler here then the truck later when we could finally get in our house. The heat had stopped working on the truck but luckily it had been warm. Once again the website initially couldn’t find my $262.00 payment that I had already paid and I ended up paying $94 for miles I didn’t drive!! Never again!

Rating:

5.0

Very helpful considering the circumstances.

Rating:

5.0

Rental trucks for free.

Rating:

5.0

Very good customer service, I’ll definitely rent there again

Rating:

3.0

We arrived for our 9 a.m. pick up and our truck needed a wheel seal. They out us into another customer's 20 footer. Just gave us the keys. Four hours later, I received a call asking if we had gotten our truck because the truck hadn't been formally dispatched.

Rating:

5.0

Everything good

Rating:

3.0

My reservation did not appear on my app not my account online. After calling Uhaul and being on hold for an hour and twenty minutes of an hour and a half call, my call was disconnected. I called back, another 15 minutes on hold, finally spoke with a lady who was helpful and efficient. I had my truck 15 minutes later. I was 2 hours late to help my blind friend move. I was not happy with the overall customer service.

Rating:

5.0

You guys were great. Good prices and very friendly. Thank you

Rating:

5.0

Nothing I can think of. Thanks!

Rating:

5.0

U-Haul does not provide the proper address for this location if you need a cash deposit refund. Luckily I spoke with Tim at the Jackson Pike location, who steered me in the right direction.

Rating:

5.0

Great staff and service at this site,. Tried to return at U-Haul located at Travelodge business in gallipolis, oh. And they were terrible service. They would not even come to front counter to see what we were there to do,so we went to high road tow location just down the street. Stay away from Travelodge location .

Rating:

5.0

Everything was fine

Rating:

5.0

The location was great... fast and easy!

Rating:

5.0

It was great doing business with Tim! The truck was brand new and very nice.

Rating:

4.0

Was a truck repair garage and no one was there

Rating:

3.0

We went to the location (T & G Appliance…) we were supposed to take it to and they informed us that they haven’t been a drop off spot for months, but Uhaul continues to send people there. We had to drive back to a different place to drop it off. Please correct this so others don’t go on a wild goose chase! Thank you!!