Seevuce was very good. Attendant was very courteous and helpful.
MARILYN B
Customer Reviews for High Country Fas Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly, went above and beyond securing me an emergency rental.
cayle pLocation was fine, I’m very upset that Uhaul moved my reservation from okotoks to a different town entirely, adding a significant portion of time and cost to my experience.
AMELIA JTruck must have been previously used for shipping trees, shrubs, etc. Inside box was dirty with small branches, dirt, leaves. The Black Diamond location is excellent and staff at Fas Gas helpful.
William PU haul was unable to accommodate my in town pick up location. Had to travel 18 kms one way to pick up the vehicle and 18 kms to return the vehicle. Extra cost when you are paying .99 kms above the rental fee. The vehicle was unclean and had less than a 1/4 tank of gas. Had to put 40.00 worth of gas before we could even drive it off the rental parking lot. I will not be using U haul again and would not recommend it to friends or family.
Brenda LMore care must be exercised on inputting customer information in your system. Key items like packing blankets were missing and I was dropped from your order list without asvice to me.
clement WRachet mechanisms on trailer could have done with some lubrication, really quite stiff due to road spray and winter salt. They worked OK, just very hard work in these winter road conditions.
Kenneth DI rented a 6 x 12 cargo trailer. When I picked it up, the trailer was parked in mud and snow. I had a person who ran the place hook it up to my truck. He said it was all good. When I got about 10km down the highway the trailer disconnected from my truck and was all over the road. It was a miracle no one I injured but my truck hitch suffered some damage. Now I will see if they will do anything for me.
Eric TThey had no clue what was happening and did not seem to be expecting us. Asked if we wanted furniture pads (which I paid for) and I said yes, and then they just said they didn’t have them and never took it off my bill.
Jeremy WNice having rent this truck..
Bernardo BStaff was super helpful!
Ted SEverything as expected! Always appreciated.
Shannon RNo issues.
Keith HThe phone call was unnerving at best. We had to drive all the way out to black diamond to return it a few hours early cause the others would not take it. We threatened to leave the truck at the gates when we got to black diamond cause our delivery was a few hours earlier than expected. Finally they accepted the truck.
jayme lA disaster from the time we arrived. Teenager working gas station. Did not have any knowledge of U-Haul. Entire transaction was done by way of his cell phone on “speaker” with a lady. Did not ask for our reservation #, no contract was given, did not receive any correspondence by email, charged for two dolly that were not provided, did not supply us with our requested moving blankets, fuel amount was incorrect etc etc. Absolutely unacceptable!! I had to deal with the issues once I arrived at our destination. Just terrible. Also, no U-Haul POS. He ran my visa through their gas station interact.
Gary MComplete 180 from the pick up location. Customer service was amazing, he was kind and personable. Thanked me over and over again for parking the truck and trailer in an actual spot so he didn't have to move it again. Wonderful experience at this location
SONYA LIt was great! Quick & easy process & the lady in Black Diamond was very helpful
Carly HI would rate it higher if there were more trailers available, or if it wasn't so expensive to rent in Calgary and return to Black Diamond. I am rating it "above average" because of the staff, and not because of the (lack of) selection.
Natalie GThe truck was not available on the date I had it booked for, had to return the next day to pick it up. And I got a text saying I was late picking it up the next day, whatever computer system you’re using it’s terrible!
Charlene CDidn’t go in or talk to anyone. Simply dropped off trailer.
Bradley HAgain the fuel policy needs to be updated. I have worked at a equipment rental company and our policy was full out full return. If not we filled up and charged the customer. Very simple.
Eric TProvide earlier confirmation. Provide the service as completed on the web application without upselling the insurance.
Jim NNo improvement needed at this location
Joy Rsuper fast service, straight forward, easy to access, very convenient hours, great experience.
Douglas SYour employee was excellent she was courteous and helpful.
joe HNot specific to pickup location, but just in general: Was required to drive 1 h to pick up vehicle at the last minute, and was upgraded to a larger truck (costing more in gas) due to supply shortages. Would prefer to know ahead of time so I could have made alternative arrangements. Why reserve equipment if it will not be available anyway?
Danielle STrailer dirty/only front tie downs provided but described as 2/lots of damage/ratchets seized/poor delivery and drop off service/quoted less than charged
Kyle GHelp with the hook-up would have been nice as I have a disability and getting hooked up was a challenge.
Bradley RPerfect size truck for our move
jeff tThe Saturday morning pick-up at this location was good. The man who helped us was friendly and very good. The truck had been started and moved to the front for easy access out of the parking lot. Unfortunately the rear cargo door was frozen shut. The customer service person (I didn’t get his name) helped until it opened. He was doing his vey best but other customers waited at the gas pumps for him to get back to his position in the store. This is NOT a very good way to operate. On the return end of this rental, which was only 4-hours later, a different male Custer service person was at the desk. No inspection carried out of the exterior or interior of the vehicle was completed. He seemed very confused about the fuel gauge not indicating the correct amount of fuel even though he witnessed me refuelling right in front of his office. I produced a screenshot from my phone of the fuel gauge reading from when I took possession of the truck, showed him via another screenshot after I had refuelled, all he kept saying was the reading didn’t match the paperwork. It was resolved but it took more time than was absolutely necessary. If U-HAUL want to keep using this location, my advice would be to get the customer service trained to a height standard. The location is too busy with other customers wanting to purchase gas or products from within the store. The attendants seem overwhelmed and are not paying close enough attention to the job at hand. Also, set up a dedicated Customer Drop-Off area near the front desk. Maybe a self-serve computer etc. Mike.
Mike LTrailer was great , nice and clean , all the lights worked , good tires , the kid working was great and very professional , highly recommend
dean wBetter communication skills needs attention with your staff as well as the Rental Equipment's Depots.
Trent LNice customer service
daniel BNothing. It was a pleasure renting there.
Wolfgang KEasy to rent and return.
Curtis DThe gentleman that helped me with drop off was very nice and helpful.
LINDA HI have never been so badly treated as I was with this Company. They have no sense of treating you as a customer. I reserved my trailer 6 weeks in advance. I checked with them 5 days before to confirm reservation. all good. received call Friday evening that trailer would be late on Sunday afternoon. Arrived Sunday afternoon and was told that there was no trailer, that I would have to take it up with Customer service. 4.5 hours on hold and hung-up on 4 times I finally talked to a lady that actually helped me. She found me a trailer in Black Diamond Ab. Was also told That I was entitled to a 50.00$ reservation cancellation fee which I am still waiting for. All in all my experience with the U-Haul on Barlow trail in Calgary was very very painful. I hope to never to have to do business with U-Haul again.
Lester SAmanda who works there is very customer service orientated, kind, helpful and a pleasure to deal with.
Paul KTwo of the trailer clearance lights were covered in dirt/mud, otherwise the car hauler trailer worked very well
Grant LEnsure the equipment is in good working condition and the local staff are fully trained and available. The booking system does not properly align with the on-site operation.
Barry WTrailer lights didn’t work because wires were broken so I drove only in daylight.
Michael KThe fellow who helped us with the rental was very helpful and friendly
Darren DA great experience in both picking up and returning the truck. Moving sucks so was nice to have happy helpful service reps. Thank you.
ROBERT AHave vehicles ready for pickup. Mine was parked in an unused car wash at the site which was then blocked in for 1.5hrs by a fuel delivery truck.
Jennie BIt was so easy and fast. I would change nothing.
Jody KGreat staff who met me when returning the rental and asked if everything went well…that was a first. Cheers
Mark dNothing, it was all good, friendly staff, clean vehicle with little damage so I didn't have to spend 1/2hr taking pictures.
Ryan HThere were a lot of uhaul trucks there and backing in wasn’t an option. Not enough room
Martin SThe saskatoon location off of Millar was great. By far the best customer service I have experienced at uhaul. However, the fact that in a major city like Calgary I had to drive 1hr south to simply drop off the trailer with zero other options. I understand the need to stock inventory but it shouldn't be at the customers expense.
adam kWhen I picked up the trailer I had t Rented. The light plug extension cord was missing. I spoke to the girl behind the counter and she told me this happened all the time. They didn't have any replacement cords at the location. As this was the only trailer they had, I had to drive 30 minutes to buy one.
David DTerrible booking website, worst I’ve ever encountered. Totally incompetent and untrained staff on site.
Chester WPick up process was brutal on the U-haul booking end (not specificl to the location iteself). Pick up location for the truck was changed last minute to Black Diamond which was further away and this also meant no furniture blankets being available as had been booked. When I picked up the truck, noticed a pad lock was still on the back which would have made the back of truck inaccessible if it had not been noted. Fortunately, Black Diamond had one other truck of same size on location that they gave me instead or I would have been stuck without a moving truck with a moving company already hired to load it, Staff at Black Diamone were very good. It was the booking process with U-haul that was the problem
Scott R