Customer Reviews for High Chaparral
(U-Haul Neighborhood Dealer)

396 reviews

1402 E 2nd St   Winslow, AZ 86047

(928) 289-3744

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 289-3744

1402 E 2nd St
Winslow, AZ 86047

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service and no problem whatsoever

Kenneth Westover 
Rating:
5.0

Customer did not leave a comment.

sarah medina 
Rating:
5.0

He was amazing and friendly and extremely helpful!

Spencer Thomason 
Rating:
3.0

Customer did not leave a comment.

KATHALENA DIDWAY 
Rating:
1.0

I went to pick up at 9 AM and the people were not there. I came back at 9:15 and a guy said the lady in the office had to eat her breakfast before she could help us. So then at about 9:25ish, we finally got help. But the truck was not checked in from the prior.renter so now we had to wait on "David" to get there to check it in but he was on his way. So David gets there about 9:40ish and he walks in, complains about how the office stinks, proceeds to spray orange spray (like overkill) and argues with the old lady about how it's not his job to check in the truck. Then he yells at her to move so he can sit down and look at the computer. Oh and they tell me they don't have a hand truck/dolly (but then they found one). Anyway, so he said to me, "your card was declined" I said, "oh wow really?" And he said, "yeah it looks like it is a prepaid card, probably like your child support or something" I kind of wanted to hit him at this point but I also just wanted to get out of there. He was the rudest person I've ever dealt with and they put us an hour behind. I didn't appreciate the bickering in front of me, the complete lack of professionalism, the tardiness, the spray of orange air freshener practically in my face, or the assumption that I receive child support. Overall 0 out of 5 stars. UHaul is the only option in my town or I would have gone literally anywhere else.

Sarah Holly 
Rating:
2.0

Customer did not leave a comment.

Michael Martin 
Rating:
3.0

Customer did not leave a comment.

Jodi Gaskin 
Rating:
5.0

Don't change a thing.

James Hill 
Rating:
5.0

High Chaparral Uhaul Gets All My Business Great People

lindell prine 
Rating:
5.0

the Uhall guy was great. check out and check in easily. everything went smoothly

PAUL RAMIREZ 
Rating:
5.0

Down to earth folks.

Rudy Avila 
Rating:
5.0

Awsome

jaime dominguez 
Rating:
4.0

Waive the convertible soft top trailer tow restriction for vehicles such as Jeep Gladiators that have other structural bracing

Jason Murphy 
Rating:
5.0

Dave Prine is awesome and very helpful, answered all our questions. Very professional. We will refer our friends. Myrtle Gorisek

myrtle gorisek 
Rating:
5.0

Customer did not leave a comment.

George Cullum 
Rating:
5.0

Very helpful folks on site.

Marc Roy 
Rating:
5.0

The Lady was so nice and helpful

Michelle Pennington 
Rating:
5.0

Customer did not leave a comment.

Chad Gooch 
Rating:
5.0

Perfect customer service. They know what they are doing and are very helpful.

Gloria Hamilton 
Rating:
4.0

They get the job done!

James Hill 
Rating:
4.0

Customer did not leave a comment.

David Zuleger 
Rating:
5.0

Customer did not leave a comment.

david prine 
Rating:
5.0

The service was excellent , the owner Dave was very helpful with all my needs on renting the car dolly .

Jake Redfearn 
Rating:
5.0

Fantastic people always willing to help

lindell prine 
Rating:
5.0

Customer did not leave a comment.

Deborah Champnoise 
Rating:
5.0

This is the place to go if you need a u-Haul great people

JOHN BAY 
Rating:
3.0

Customer did not leave a comment.

John Bay 
Rating:
5.0

always a great place to rent from.

janet stewart 
Rating:
5.0

Very good customer service! Very friendly!

DEBRA SORENSEN 
Rating:
5.0

Customer did not leave a comment.

Michelle Pennington 
Rating:
3.0

Customer did not leave a comment.

James Dykhousesr 
Rating:
5.0

Customer did not leave a comment.

Denis Lemieux 
Rating:
2.0

The uhaul guy hit my with his cigarette ash and there were enormous amount of flys in the building.

Frank Cuellar 
Rating:
5.0

Customer did not leave a comment.

Anne Flint 
Rating:
5.0

Customer did not leave a comment.

michael faber 
Rating:
5.0

Customer did not leave a comment.

Johnny Stewart 
Rating:
4.0

Nothing to improve...they were friendly andnvery helpful

Rickey HarveySr 
Rating:
5.0

Rented from here quite a few times, always a good experience

Michelle Pennington 
Rating:
5.0

Very helpful on the phone!

Michelle Pennington 
Rating:
3.0

I will probably never use U-Haul again.

Ronald Kennedy 
Rating:
3.0

Customer did not leave a comment.

Rhonda Root 
Rating:
5.0

Very friendly and helpful

Michelle Pennington 
Rating:
5.0

Customer did not leave a comment.

Michelle Pennington 
Rating:
3.0

There was lots of dirt in the trailer when we picked it up. The door to the building was locked and it took us 5 minutes to get in while they talked inside.

Adam Closs 
Rating:
5.0

Great experience. David is awesome, friendly and really nice

Michelle Pennington 
Rating:
5.0

These people are fantastic

sharon duffy 
Rating:
1.0

Different location! The people smoke like chimneys, it is ridiculous! I couldn't even stay un the building while they did it. The man told me he does military discount but can't do it on the reservation. I also told him I wanted the roadside assistance when I reserved. He wasn't there when we picked up. She told us they DON'T do military discount, Aldo didn't do the roadside, then couldn't figure it out to add it. I had to contact regional manager. A TOTAL MESS!!!

Kelly Metzger 
Rating:
5.0

Alot always going on but fantastic place & people.

high chaparraL 
Rating:
5.0

Customer did not leave a comment.

Melvin MARQUEZ 
Rating:
2.0

Customer did not leave a comment.

TERRY SIVETTS 
Rating:
5.0

always a piece of cake

lindell prine 
Rating:
5.0

Excellent service and great people. They really care about the customer.

Francis Howard 
Rating:
5.0

Very friendly and helpful staff.

Linda Perez 
Rating:
5.0

The employees were helpful, accommodating, and provided for our needs. A very positive experience.

parry smith 
Rating:
5.0

Customer did not leave a comment.

Rydell Curtis 
Rating:
5.0

Customer did not leave a comment.

ron lopresti 
Rating:
5.0

Very knowledgeable, very professional, very courteous.

lance francis 
Rating:
2.0

Winslow Drop off location telephone number was wrong/ not working. called other number told me to drive back to location and went on Monday drove 172 miles to meet the personnel named Matt he said my name and info is not there!!! and gave me card and other number to call. I called again on Tuesday but not resolved . However got call from U-Haul service and she was nice and took care of my drop off on Sunday and then got e-mail that equipment and everything taken care off.

Abdul Soomro 
Rating:
5.0

Place seemed quite disorganized, parts and things everywhere. The people though were very helpful and friendly. Thank you.

Morgan Mclaughlin 
Rating:
5.0

Customer did not leave a comment.

JEFFREY RAY 
Rating:
5.0

Customer did not leave a comment.

JEFFREY RAY 
Rating:
5.0

No need, service was excellent!

Daniel Williams 
Rating:
4.0

Customer did not leave a comment.

David Leto 
Rating:
5.0

Customer did not leave a comment.

VELMA LAUGHTER 
Rating:
5.0

David was a real pleasure to get to know. I was in the middle of a trip when the trailer I was pulling developed a bad bearing and was looking like I was going to have a bill more than the trailer was worth. I called David looking for an alternative to get me back on the road and take my stuff. He went out of his way and tracked me down in town and had me follow him, showing me where the office was located. David had his staff gather the trailer, pulling it around to while we did the paperwork, this took virtually no time at all. I unloaded my broken down trailer into the U-Haul and was off and on my way, shortly thereafter. God favored me by having David in the area with bleak amenities. Thank you David for the great experience!

jerry skoglund 
Rating:
5.0

Customer did not leave a comment.

John Bay 
Rating:
5.0

Dave is great, I rent from this location a lot and he is always super helpful.

Michelle Pennington 
Rating:
2.0

Customer did not leave a comment.

Nicholas Perry 
Rating:
1.0

Overcharged me Nobody was there that knew how to return the equipment, got charged for a extra day because of it nephew was out with covid. Equipment was turned hours before deadline and They checked it in 6 hours later. I have picture proof.

WENDY FOSSIANO 
Rating:
5.0

Janet and David were awesome

Michelle Pennington 
Rating:
5.0

Customer did not leave a comment.

PAUL RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Freddy Horton 
Rating:
5.0

Great staff. Thank you so much

LEE ANN LABAR 
Rating:
5.0

David and Janet are a joy! We flip houses and need to haul in building materials a couple times a month. We always use our hometown UHaul when we can!!

laurie lashomb 
Rating:
5.0

Awesome 👌

don skelly 
Rating:
5.0

this location has excellent customer service

armando morales 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY A HILDEBRAND 
Rating:
5.0

It was all good.

dana copland 
Rating:
5.0

Everything worked out well.

brandon white 
Rating:
5.0

None

Katherine Kvien 
Rating:
5.0

Customer did not leave a comment.

sandra gardner 
Rating:
5.0

Always fast & easy great folks

David prine 
Rating:
5.0

Customer did not leave a comment.

Michelle Pennington 
Rating:
3.0

I wasn't the one who drove

RILEY CHATMAN 
Rating:
1.0

It is the only U-Haul site in town, so it is the only place to send local clients. But the place is filthy, and not safe for older/mobility impaired clients. Winslow needs a better site.

URSULA BAKER 
Rating:
1.0

The man who was supposed to help us was useless and did not know how to connect the trailer. I had to look through the garbage bins to find a piece of wood in order to lift the level of the dolly, otherwise it would scratch my car. The whole experience with uhaul was awful.

Anna Wieczorek 
Rating:
5.0

Customer did not leave a comment.

Shannon Nguyen 
Rating:
3.0

Customer did not leave a comment.

Karla Owen 
Rating:
5.0

Customer did not leave a comment.

Lisa Smith 
Rating:
5.0

Than you helping Hauling my stuff and working with me

mabel antonio 
Rating:
5.0

High Chaparral was very professional, friendly, and went above and beyond to help me. Their customer service was exceptional and exceeded my expectations. I’d be happy to do business with them again.

MARIE PUTMAN 
Rating:
5.0

Customer did not leave a comment.

larry owen 
Rating:
5.0

Always a friendly staff to assist.

janet stewart 
Rating:
5.0

Very friendly folks. Nice conversations. Quit time in and out 👍

DEBRA SORENSEN 
Rating:
5.0

I’ve used this location many times and every time they are awesome!

Michelle Pennington 
Rating:
5.0

Customer did not leave a comment.

Dana Howard 
Rating:
4.0

Have more friendly people like the ones at this location, the one in Holbrook, Az. sucks

Delford Wauneka 
Rating:
5.0

Always a great experience & folks are very helpful

lindell prine 
Rating:
5.0

These people are Awesome They go above & beyond for there customers.

lindell prine 
Rating:
5.0

Customer did not leave a comment.

Michelle Pennington 
No reviews have been submitted for this location.

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