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Katherine K.
Customer Reviews for High Chaparral
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Always fast & easy great folks
David P.I wasn't the one who drove
RILEY C.It is the only U-Haul site in town, so it is the only place to send local clients. But the place is filthy, and not safe for older/mobility impaired clients. Winslow needs a better site.
URSULA B.The man who was supposed to help us was useless and did not know how to connect the trailer. I had to look through the garbage bins to find a piece of wood in order to lift the level of the dolly, otherwise it would scratch my car. The whole experience with uhaul was awful.
Anna W.Than you helping Hauling my stuff and working with me
mabel A.High Chaparral was very professional, friendly, and went above and beyond to help me. Their customer service was exceptional and exceeded my expectations. I'd be happy to do business with them again.
MARIE P.Always a friendly staff to assist.
janet S.Very friendly folks. Nice conversations. Quit time in and out ðŸ'
DEBRA S.I've used this location many times and every time they are awesome!
Michelle P.Have more friendly people like the ones at this location, the one in Holbrook, Az. sucks
Delford W.Always a great experience & folks are very helpful
lindell P.These people are Awesome They go above & beyond for there customers.
lindell P.The secretary was only one there and I waited several minutes before leaving and calling the number. He answered and said he would call secretary . If my farmer/husband wasn't along I would have been up a creek. She didn't or couldn't help hook up the trailer. She did great at filling out paperwork.
Beverly M.Fast and easy. The staff was very helpful.
dana C.Always a pleasure to rent from these folks
David P.bettter customer interaction on their part to be more effficiant in their job..
Lyle B.Thank you very much. Great and friendly
Cindy H.Being aware of customers... maybe have a bell or an door bell system..
Joneldia S.Move business from automotive junk yard, better signage. When I arrived on scheduled the operator was out on a service call. Once their personal visitor left, that got there after I arrived, I was taken care of in a reasonable amount of time. First of all I had to travel about 90 miles to Winslow from Show Low there & back just to get the truck. No compensation for the added fuel and over 3 hours of personal time to do so. Poor customer service from the U-Haul Company on that respect.
Robert G.Very helpful
Michael P.This service is sub par. The place is a mess and dump, it looks like a junk yard around there . The people were not helpful or attentive and borderline rude when it was returned. They are the only game in town so people have to go there.
todd R.They had not included any of the equipment I had ordered. I had to go back and get them and they acted like it was my fault for ordering online. Also their office just smelled of smoke as did the cab of my truck.
Karen T.Fantastic people in the office & very easy to rent
lindell P.Just keep up the good work
CHRIS S.It's not very clear where to go for picking up the rental.
Jessica R.We had a misunderstanding but they resolved in the best way for both.
Sylvia M S.Customer service here was excellent. Everyone I dealt with was very respectful, polite and helpful.
MATTHEW G.Very pleasant people to work with! Thank you
LORRAINE VIVIAN C.I rent often & its a pleasure dealing with the staff
david P.Yes, I would recommend the place if it was a necessity which was my situation. Cleanliness needs improvement, but the staff were very nice. Also, the price was super high since I only rented for the day. Picked up at 10:00 AM and dropped off at 4:00 PM. I felt gouged
Scott S.No no and hell no
Paul H.The trailer had a defective hitch, not noticeable until we pulled our car on it and it raised up. Then the fiasco in getting a replacement/ I deserve a huge discount and uhaul needs to fix their corporate policies and clerks
carlton S.Make sure not to charge for an extra day when the trailer was turned in a day early
Jim P.Took too long
Laurie L.Very friendly and helpful people
SHINAR C.Good deal
CHARLES G.They were friendly and helpful
Linda M.Great experience
david P.I'm a repeat customer & always treated well
david P.Great staff & very helpful Its a repair shop & good American family owned and operated God Lovin Gun Carring American People
david P.Everything was great! Excellent customer service!
MARYALICE H.There was no one available at time of drop off. So we used the drop box. Drop was not a regular Uhaul dealer store. Place was not clean looked more like a junk yard. I guess that is expected in a small town.
evelyn L.David and Janet are awesome!
Michelle P.Everything was perfect was easy to get and return
alondo J.Always a great experience
david P.Always a great experience
david P.best location I've been to. Personnel and maintained facility
harvey L.I had a great experience with this location, despite the fears of the corona virus
John T.Totally incompetent staff, don't seem to understand the meaning of a reservation. Made no attempt to fill my reservation. The facility is disgusting, filthy, if you must rent there, wear old clothes, seriously it's that dirty.
Lonnie H.It was great to be able to count on uhaul again !
Steve N.Nothing they are amazing!
Elizabeth J.The drivers door mirror was very loose and would not stay in postion for even two minutes. We spent the whole trip, across country, trying to tape it into posotion since this was a huge safety issue. The tape kept stretching so we had to retape it every 3 hours. We finally used rope to hold it into position. It was an aggrivation and safety problem that we should have not had to deal with. Other than that, the personnel at the Winslow location were EXTREMELY friendly and helpful and we enjoyed our experience there.
dawne M.