I went to pick up at 9 AM and the people were not there. I came back at 9:15 and a guy said the lady in the office had to eat her breakfast before she could help us. So then at about 9:25ish, we finally got help. But the truck was not checked in from the prior.renter so now we had to wait on "David" to get there to check it in but he was on his way. So David gets there about 9:40ish and he walks in, complains about how the office stinks, proceeds to spray orange spray (like overkill) and argues with the old lady about how it's not his job to check in the truck. Then he yells at her to move so he can sit down and look at the computer. Oh and they tell me they don't have a hand truck/dolly (but then they found one). Anyway, so he said to me, "your card was declined" I said, "oh wow really?" And he said, "yeah it looks like it is a prepaid card, probably like your child support or something" I kind of wanted to hit him at this point but I also just wanted to get out of there. He was the rudest person I've ever dealt with and they put us an hour behind. I didn't appreciate the bickering in front of me, the complete lack of professionalism, the tardiness, the spray of orange air freshener practically in my face, or the assumption that I receive child support. Overall 0 out of 5 stars. UHaul is the only option in my town or I would have gone literally anywhere else.
Sarah H.
Customer Reviews for High Chaparral
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't change a thing.
James H.High Chaparral Uhaul Gets All My Business Great People
lindell P.the Uhall guy was great. check out and check in easily. everything went smoothly
PAUL R.Down to earth folks.
Rudy A.Awsome
jaime D.Waive the convertible soft top trailer tow restriction for vehicles such as Jeep Gladiators that have other structural bracing
Jason M.Dave Prine is awesome and very helpful, answered all our questions. Very professional. We will refer our friends. Myrtle Gorisek
myrtle G.Very helpful folks on site.
Marc R.The Lady was so nice and helpful
Michelle P.Perfect customer service. They know what they are doing and are very helpful.
Gloria H.They get the job done!
James H.The service was excellent , the owner Dave was very helpful with all my needs on renting the car dolly .
Jake R.Fantastic people always willing to help
lindell P.This is the place to go if you need a u-Haul great people
JOHN B.always a great place to rent from.
janet S.Very good customer service! Very friendly!
DEBRA S.The uhaul guy hit my with his cigarette ash and there were enormous amount of flys in the building.
Frank C.Nothing to improve...they were friendly andnvery helpful
Rickey H.Rented from here quite a few times, always a good experience
Michelle P.Very helpful on the phone!
Michelle P.I will probably never use U-Haul again.
Ronald K.Very friendly and helpful
Michelle P.There was lots of dirt in the trailer when we picked it up. The door to the building was locked and it took us 5 minutes to get in while they talked inside.
Adam C.Great experience. David is awesome, friendly and really nice
Michelle P.These people are fantastic
sharon D.Different location! The people smoke like chimneys, it is ridiculous! I couldn't even stay un the building while they did it. The man told me he does military discount but can't do it on the reservation. I also told him I wanted the roadside assistance when I reserved. He wasn't there when we picked up. She told us they DON'T do military discount, Aldo didn't do the roadside, then couldn't figure it out to add it. I had to contact regional manager. A TOTAL MESS!!!
Kelly M.Alot always going on but fantastic place & people.
high C.always a piece of cake
lindell P.Excellent service and great people. They really care about the customer.
Francis H.Very friendly and helpful staff.
Linda P.The employees were helpful, accommodating, and provided for our needs. A very positive experience.
parry S.Very knowledgeable, very professional, very courteous.
lance F.Winslow Drop off location telephone number was wrong/ not working. called other number told me to drive back to location and went on Monday drove 172 miles to meet the personnel named Matt he said my name and info is not there!!! and gave me card and other number to call. I called again on Tuesday but not resolved . However got call from U-Haul service and she was nice and took care of my drop off on Sunday and then got e-mail that equipment and everything taken care off.
Abdul S.Place seemed quite disorganized, parts and things everywhere. The people though were very helpful and friendly. Thank you.
Morgan M.No need, service was excellent!
Daniel W.David was a real pleasure to get to know. I was in the middle of a trip when the trailer I was pulling developed a bad bearing and was looking like I was going to have a bill more than the trailer was worth. I called David looking for an alternative to get me back on the road and take my stuff. He went out of his way and tracked me down in town and had me follow him, showing me where the office was located. David had his staff gather the trailer, pulling it around to while we did the paperwork, this took virtually no time at all. I unloaded my broken down trailer into the U-Haul and was off and on my way, shortly thereafter. God favored me by having David in the area with bleak amenities. Thank you David for the great experience!
jerry S.Dave is great, I rent from this location a lot and he is always super helpful.
Michelle P.Overcharged me Nobody was there that knew how to return the equipment, got charged for a extra day because of it nephew was out with covid. Equipment was turned hours before deadline and They checked it in 6 hours later. I have picture proof.
WENDY F.Janet and David were awesome
Michelle P.Great staff. Thank you so much
LEE ANN L.David and Janet are a joy! We flip houses and need to haul in building materials a couple times a month. We always use our hometown UHaul when we can!!
laurie L.Awesome 👌
don S.this location has excellent customer service
armando M.It was all good.
dana C.Everything worked out well.
brandon W.None
Katherine K.Always fast & easy great folks
David P.I wasn't the one who drove
RILEY C.It is the only U-Haul site in town, so it is the only place to send local clients. But the place is filthy, and not safe for older/mobility impaired clients. Winslow needs a better site.
URSULA B.The man who was supposed to help us was useless and did not know how to connect the trailer. I had to look through the garbage bins to find a piece of wood in order to lift the level of the dolly, otherwise it would scratch my car. The whole experience with uhaul was awful.
Anna W.Than you helping Hauling my stuff and working with me
mabel A.High Chaparral was very professional, friendly, and went above and beyond to help me. Their customer service was exceptional and exceeded my expectations. I'd be happy to do business with them again.
MARIE P.Always a friendly staff to assist.
janet S.Very friendly folks. Nice conversations. Quit time in and out 👍
DEBRA S.I've used this location many times and every time they are awesome!
Michelle P.Have more friendly people like the ones at this location, the one in Holbrook, Az. sucks
Delford W.Always a great experience & folks are very helpful
lindell P.These people are Awesome They go above & beyond for there customers.
lindell P.The secretary was only one there and I waited several minutes before leaving and calling the number. He answered and said he would call secretary . If my farmer/husband wasn't along I would have been up a creek. She didn't or couldn't help hook up the trailer. She did great at filling out paperwork.
Beverly M.