Customer Reviews for High 5 Thrift
(U-Haul Neighborhood Dealer)

174 reviews

190 SW Hutchins St   Sutherlin, OR 97479

(541) 459-3769

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    10 am–1 pm

Services at this Location:

Contact Us

(541) 459-3769

190 SW Hutchins St
Sutherlin, OR 97479

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    10 am–1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phil Rard 
Rating:
5.0

Customer did not leave a comment.

Pauline Redon 
Rating:
5.0

Great folks very friendly

Dwight Peacock 
Rating:
5.0

Customer did not leave a comment.

David Zorn 
Rating:
5.0

Customer did not leave a comment.

kevin butcher 
Rating:
5.0

Customer did not leave a comment.

Heather Arensmeier 
Rating:
5.0

Customer service is excellent.

DONALD PAUL GAMBOCARTO 
Rating:
5.0

Very knowledgeable and friendly

Donald Miller 
Rating:
5.0

As with the pick up location, here I was rewarded with courtesy, competence and exemplary customer service.

LEE DAVIS 
Rating:
5.0

This is the second time I’ve rented from this location. The owner is always so nice and explains everything really well. Always a smooth experience and the vehicles are always clean inside.

Brandon Harris-Ankerich 
Rating:
5.0

Like my pick-up experience, the lady that helped me at drop off was very friendly and helpful. This was by far my best u-haul experience.

Lee Davis 
Rating:
5.0

Make the ramp longer on the 26' U-Haul so it's not so steep.

Mark Godfrey 
Rating:
5.0

Thanks for the help in getting this un-fun job done!

Carol Stewart 
Rating:
5.0

Customer did not leave a comment.

Abraham Quiner 
Rating:
5.0

I have no complaints at all.

Nathan Williams 
Rating:
5.0

Customer did not leave a comment.

Kevin Towner 
Rating:
1.0

Uhaul employee flattened my tire the first day I rented the uhaul. Then she reports it stolen because she thought I was lying about having a storage. Unprofessional, out of content, and very disappointing! The worst experience I’ve ever had with using a global company known worldwide!! The corporate office was the only thing that made this whole experience hopeful in the end but I would never recommend the uhaul facilities I encountered.

Erica Dufek 
Rating:
4.0

Process was fine in Sutherlin

Linsey Richards 
Rating:
5.0

Leah was absolutely phenomenal and so helpful. I would recommend this location to anyone!

Brandi Smith 
Rating:
5.0

Thank you SO MUCH for all the professional advice, support, and just overall BEST experience I could have imagined renting a truck from this location. The folks there in Sutherlin were AMAZING!! We made the trip without a hitch & we were actually pleasantly surprised at the great fuel economy we got in that truck. Thanks so much for the positive experience!!

Brenda Schwald 
Rating:
5.0

The Lady who help me was knowledgable and Kind, was easy to rent the truck, she covered everything i needed and made this experience enjoyable, will definitely use them again.

Larry Onstead 
Rating:
5.0

They gave excellent service. With great attitude.

anthony moran 
Rating:
5.0

Nothing to improve. Excellent service, nice trailer. Would rent again and recommend to friends.

Jill Rosebush 
Rating:
5.0

Fantastic service. Highly recommend.

Brad Lovemark 
Rating:
2.0

When we picked up the truck it had 3/4 of a tank of gas. Was not a problem because the gentleman we talked to at the pick up point noted that it was less than full. He said to fill it up as per our contract agreement and that they should adjust the final payment to compensate for the difference. We topped the tank off and swept it out. They still charged us for a sweep out fee and there was no adjustment for the gas after we topped it off. Extremely disappointed with our service at the drop off place in Roseburg Or.

Robert Lee 
Rating:
5.0

Customer did not leave a comment.

Craig Orson 
Rating:
5.0

Customer did not leave a comment.

Alasdair Plambeck 
Rating:
5.0

Customer did not leave a comment.

darryl Tousley 
Rating:
5.0

Customer did not leave a comment.

Leann Croy 
Rating:
5.0

Customer did not leave a comment.

Angel bruess 
Rating:
5.0

Leah was prompt and courteous. Made sure that I got the best price for my rental.

Stephen Parkinson 
Rating:
5.0

Customer did not leave a comment.

joani hall 
Rating:
5.0

I had a great experience

DARLENE WOOD 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jones 
Rating:
5.0

Customer did not leave a comment.

Angelee Allen 
Rating:
5.0

Customer did not leave a comment.

Terry Mendoza 
Rating:
5.0

Great customer service

Matthew Stillwell 
Rating:
5.0

When I picked up my equipment they offered to waive the extra day charge and I accepted. But when I dropped off my equipment they charged me the extra day. I don’t mind paying what’s due just thought that was odd since I was told otherwise. Other then that great experience.

Grady West 
Rating:
5.0

Customer did not leave a comment.

Janon Rogers 
Rating:
5.0

Very friendly and helpful staff

bob miller 
Rating:
5.0

Customer did not leave a comment.

Mike Eliaers 
Rating:
4.0

Customer did not leave a comment.

Linda Davenport 
Rating:
5.0

The staff was very helpful and pleasant to work with !

William Tanner 
Rating:
5.0

Everything was great, Yes I would recommend your shop. Thanks

denise warse 
Rating:
5.0

Customer did not leave a comment.

angila gibney 
Rating:
5.0

These people were amazingly helpful and friendly! Wonderful!

Michael Henrickson 
Rating:
5.0

Customer did not leave a comment.

Mike lamb 
Rating:
3.0

Customer did not leave a comment.

Jason Shepherd 
Rating:
5.0

Customer did not leave a comment.

Judy Schneider 
Rating:
5.0

Best U-Haul store I've ever done business with. Owners are helpful and personable. All U-Haul facilities should be like this

Paul Stenoien 
Rating:
5.0

Customer did not leave a comment.

Carol Elliott 
Rating:
5.0

I was charged 11$ because you changed the drop off location AFTER I picked up the truck. The lady at the usual was excellent customer service, but I ended up grabbing to return it all the way back to Sutherlin which caused me to go over my miles allotted. Not cool

Teresa Martin 
Rating:
4.0

Customer did not leave a comment.

nelda foster 
Rating:
5.0

Customer did not leave a comment.

Corrina Cox 
Rating:
5.0

Darrell and Leah went above and beyond to assist me with the original issues created by the pick-up location. I would highly recommend their location. 10 Stars for them!

TERESA EMERY 
Rating:
4.0

Customer did not leave a comment.

Thea Hangaard 
Rating:
5.0

Customer did not leave a comment.

Joe Muray 
Rating:
5.0

I wanted to mention that she charges a sweeping fee of 25 for a couple leaves and coffee beans in the back, the back wasn't clean when I got it, if that is the standard. I used 40 less miles than I paid for and added $10.00 or 3 gallons more than I got it with. $25.00 for 3 mins.of sweeping?

James Cassady 
Rating:
3.0

Customer did not leave a comment.

Brian moore 
Rating:
4.0

Customer did not leave a comment.

Pamela Medlock 
Rating:
5.0

Customer did not leave a comment.

Judith Nish 
Rating:
5.0

Drop off location personnel were very good

Jeffry Lehr 
Rating:
5.0

Leah is outstanding and super helpful. I have rented from this location before and have always had a great experience.

Tim McManus 
Rating:
5.0

Great customer service very professional and courteous, I will be calling that business first when I need a rental

Anthony Martinez 
Rating:
5.0

Very friendly service and clean dealership.

Rick Mason 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE RAMOS 
Rating:
5.0

Customer did not leave a comment.

JAMES ALLISON 
Rating:
5.0

Customer did not leave a comment.

N Kathleen Sanders 
Rating:
1.0

Truck had very little gas on pick up

Andrew Paterson 
Rating:
5.0

Nothing

Dennis Argo 
Rating:
5.0

Customer did not leave a comment.

DANIEL HAMPTON 
Rating:
5.0

Customer did not leave a comment.

brian kennedy 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCQUERY 
Rating:
5.0

Excellent service and experience. Very friendly customer service.

Richard Johnson 
Rating:
5.0

Amazing, she was very helpful and friendly

Siomara Pina 
Rating:
5.0

Very helpful

Timothy Land 
Rating:
5.0

The Husband and Wife team was amazing and awesome. They went above and beyond what they needed to do.

Sharlene Dirks 
Rating:
2.0

Customer did not leave a comment.

Irfan Shehzad 
Rating:
5.0

The owner of this location went beyond expectation Of customer service. She was incredibly patient and knowledgeable with all the questions I had. I will definitely be renting from high 5 again.

Sean Stewart 
Rating:
5.0

Customer did not leave a comment.

Hazel Beahm 
Rating:
5.0

Agent was very helpful and caring..

Joy Davis 
Rating:
5.0

Staff was very friendly and was very knowledgeable about what items were needed to make the towing experience simpler

Stewart campbell 
Rating:
3.0

Customer did not leave a comment.

James Landrum 
Rating:
4.0

Customer did not leave a comment.

Rayette Cory 
Rating:
5.0

Great service as always!!

Bruce Zohar 
Rating:
5.0

Customer did not leave a comment.

Joe Murray 
Rating:
5.0

Customer did not leave a comment.

JOHN ARMSTRONG 
Rating:
5.0

The small trailer that we wanted wasn't available for a day. It was worth the wait. Ideal for hauling a heavy antique from one end of town to the other. A great place to do business.

CLIFFORD PERRY 
Rating:
5.0

Customer did not leave a comment.

heidi estep 
Rating:
5.0

Customer did not leave a comment.

Pat Smith 
Rating:
5.0

Everyone was very friendly and helpful. I would not hesitate to rent from them again.

Barbara Nielson 
Rating:
1.0

I tried to do the check in process online, I signed in online and got a new code sent, Yuen it said session expired. We put the keys in the box because they weren’t open till 10 am and didn’t want to be late - it was due at 9. Anyway, I was charged 20.00 for after hours drop off. I called the lady and explained I was given the session expired notice when trying to log in, she just said she was required by u Haul to add the charge.

Jean Hlavinka 
Rating:
5.0

Customer did not leave a comment.

Clinton Young 
Rating:
5.0

Offer a pillow to sit on

mary holmes 
Rating:
1.0

The lady was extremely rude and did not provide me or tell me what and why i was being charged more when returning the truck. I called her on the day of the return and asked her if i could return 2 hours later than the return time. She said absolutely not a problem. Then when i got to the store she added all kinds of changes and i paid more when returning the truck, then when i originally rented it! She was so rude and kept rolling her eyes and refused to accept cash!!! I will never use this store again!!

Alyssa VanDoren 
Rating:
5.0

Customer did not leave a comment.

Paul Ochsner 
Rating:
1.0

Not give out a truck with 4 bad tires.

Jen Silvas 
Rating:
5.0

Make sure brakes and truck in good running shape to travel cross another State

STEPHEN Wilkes 
Rating:
5.0

The renter had my rental ready to go in very less than desirable circumstances. I was told by UHaul less than 3 moving hours that the truck I rented 3-4 months prior was not available and that I would have to drive 45 minutes out of my way to get a rental. I flew into town just to make this move and this change was extremely inconsiderate and unprofessional. I was offered no explanation for this and was told over and over how sorry they were for this. At this point, I feel the relationship is irreparable ( I have rented several times with them). Definitely be wary of renting with them as I was told this has happened repeatedly in recent months.

MICHAEL BAILEY 
Rating:
5.0

Customer did not leave a comment.

tj Jones 
No reviews have been submitted for this location.

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