Great service as always!!
Bruce Z.
Customer Reviews for High 5 Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The small trailer that we wanted wasn't available for a day. It was worth the wait. Ideal for hauling a heavy antique from one end of town to the other. A great place to do business.
CLIFFORD P.Everyone was very friendly and helpful. I would not hesitate to rent from them again.
Barbara N.I tried to do the check in process online, I signed in online and got a new code sent, Yuen it said session expired. We put the keys in the box because they weren't open till 10 am and didn't want to be late - it was due at 9. Anyway, I was charged 20.00 for after hours drop off. I called the lady and explained I was given the session expired notice when trying to log in, she just said she was required by u Haul to add the charge.
Jean H.Offer a pillow to sit on
mary H.The lady was extremely rude and did not provide me or tell me what and why i was being charged more when returning the truck. I called her on the day of the return and asked her if i could return 2 hours later than the return time. She said absolutely not a problem. Then when i got to the store she added all kinds of changes and i paid more when returning the truck, then when i originally rented it! She was so rude and kept rolling her eyes and refused to accept cash!!! I will never use this store again!!
Alyssa V.Not give out a truck with 4 bad tires.
Jen S.Make sure brakes and truck in good running shape to travel cross another State
STEPHEN W.The renter had my rental ready to go in very less than desirable circumstances. I was told by UHaul less than 3 moving hours that the truck I rented 3-4 months prior was not available and that I would have to drive 45 minutes out of my way to get a rental. I flew into town just to make this move and this change was extremely inconsiderate and unprofessional. I was offered no explanation for this and was told over and over how sorry they were for this. At this point, I feel the relationship is irreparable ( I have rented several times with them). Definitely be wary of renting with them as I was told this has happened repeatedly in recent months.
MICHAEL B.Lot was very crowded. Staff needs items like a floor jack, maybe wood blocks to handle trailers
Jo B.It was perfect!!
Darlene D.This location out of the five different locations we have worked with is the best. Leah has always had everything clean and ready to go. She is the easiest U-Haul representative to work with. Go with hi5 U-Haul
Frank L.Very helpful staff
Lance W.They were Professional and quick. But get things together and stop changing things on people after the have paperwork in hand.
Daniel W.Friendly and helpful.
HEATH L.The service was excellent, they went above and beyond to make sure my rig was set up to haul their trailer. (5'x8') Safety was #1. I will definitely use them again in the future.
Mary H.Also was super great very knowledgeable and quick
TONI W.Leah is awesome!
Steve M.Whenever I went to drop off my equipment, the location was closed for the day, so I can not offer any helpful info.
Scott R.Clean equipment ready for our rental need super friendly representatives.
Donald H.Excellent, friendly, professional and competent staff. Very convenient location for me..
James C.Nothing the service was excellent and your representative was very helpful and friendly.
charles L.Friendly knowledgeable, pleasure to shop there. Truck was updated and clean.
justius S.Amazing and wonderful people. Perfect.
Logan D.Leah and husband were exceptional. Friendly, ready and welcoming. They were not rushed and I will return to this location for future rentals.
Silvia P.Great customer service!
CHRIS H.Nothing. Excellent staff
Edward V.The app would not work for me when I returned the van. It kept saying it sent me a code, which I never received. Very frustrating and it was super dark and scary where I had to return it, so I gave up after trying for about 10-15 minutes to get it to work. :(
LIESA H.Friendly and efficient staff.
JAMES B.These guys took extra care of our needs at a moment's notice, thank you guys, keep up the good work :)
Brett-Jessica H.Excellent customer service, clean equipment, a real pleasure to do business with.
DONALD H.Customer service was Excellent! Very Professional! Extremely nice! I recommend to everyone! Great service!
angelo O.Great help from these guys, good inventory, and availability. Thank you guys, keep up the good work :)
Brett-Jessica H.Very friendly staff.. made the process very easy.. equipment was well maintained.. will use again.. and recommend this Uhaul establishment..
PATRICIA H.Everything was great. Nothing to improve on here. Excellent customer service
Christopher B.everything was top rated
VICKI MARIE R.Leah was very helpful and knowledgeable . Very friendly service would recommend anybody in Douglas co to give them a shot ..
Glenn O.I had an amazing experience with this location. The staff is friendly and supportive. They are educated about their services and products. Thank you for making my move as easy as possible.
Kodi F.This location is filthy, poorly maintained and the staff is incredibly rude.
amanda T.Disgustingly filthy lot. In the ghetto. Poorly maintained.
amanda T.Had to park the truck outside the gate, was closed. Only place to park was in pot holes and mud. Nice to track into your new home
WADE CLIFTON S.give that girl a raise. She went out of her way to make sure the rental was available
Jonathan R.Great experience, really friendly, highly recommended!
Ben S.Just keep the right job you always have
ABRAHAM ZERAI T.