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Melissa K
Customer Reviews for Hidden Valley Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work!
John Rthey washed down back off Uhaul and the inside was filled with water and my new mattress is now dirty
cheryl sVery pleased with the service we received. They went above and beyond to help us. It was the best service ever.
Carol BVery satisfied with both locations. Thanks.
david pVery nice customer service
Maria FExcellent customer service. This is my 3rd rental in the past few months and always a smooth process. Great people.
Mike PFriendly staff providing great customer service - very easy pickup and drop off. Will use them again for future rental needs.
Mike PEverything was great.
ROBERT MVery nice customer service. Great people there!!
Raymundo LFix the “ known documented” mileage inaccuracies or at least tell the customer to verify the info because they are thinking about the move and not that the info would be wrong. Very unhappy I was charged for no reason and I will be seeking reimbursement. Would only recommend because there is no other option locally. Might change my rating depending on the reimbursement process.
Joshua ENo improvement needed
Leland SThe staff was very nice and helpful. They even started the truck and had the heater going for me. The morning was on the cold side. Great customer service.
Keary KMake sure the cargo area is swept and mopped if necessary. Other than that, the truck drove very well.
Charles SSince we hadn’t noticed the gas cap issue until we had left the location in Oregon, I explained the situation to the personnel at HV Auto Body and they were VERY understanding and said no problem.
Davis CI delivered earlier and you guys charge me extra. According to contract this is wrong I’m getting my lawyer involved
Kristopher BGreat location to rent from, they make it incredibly easy!
Cody CThe staff at hidden valley auto body were just the greatest nicest people. Made me feel like I was at home. We are lucky to have them near us and I couldn’t have been more pleased. Great job!
dennis rThe lady in the office is so sweet
RANDY WReally nice people
James TWhen I brought the Ubox trailer to the drop off location the manager didn’t want it and asked me to take it to Ukiah. Aftrr we he understood what happened he was sympathetic to me. I asked myself why I agreed to this extra hustle, yes hustle, by U-Haul. Realistically you should have compensated my insurance and half fuel costs 324.00 dollars for bringing at U-Haul’s request.
robert cIt works be better if the assigned truck and key match! It took me 90 minutes on hold with U-Haul to get the key given to me in the lock box but which did not start my truck switched so i could drive the truck only other truck off the lot. Plus, at the last minute I had to verify who I was by means which were impossible at that moment. A picture of my contract? That was on my phone. A picture of my passport? I don't carry that in rural California. The pick up process was a travesty all the way around. Plus, the drop off location in Morgan Hill, which had been offered when I reserved the truck, was no longer affiliated with U-Haul two weeks later. Again I had to spend 30 minutes on hold with U-Haul getting that switched. Then when I finally got to the drop off location (25 minutes out of my way) I was told I had driven over my milage limit. Other than that it was GREAT! NOT! Good bye uhaul
Jon CNice after hours drop off location right next to a gas station to fill up your tank before dropping off.
michael lEasy drop off. Online confusion on my drop-off location (listed different location in another town) but a call to 877 line took care of it swiftly by a very helpful rep. Again, excellent Uhaul customer service.
JOSEPHINE ZGreat service!
JAVIER SNot exceptional at all I got burned
Julia PExcellent Service!
RANDY WI tried to rent in Middletown, computer program was flawed. I rushed to the next location, and was charged 5 and $8 for ins cov and tow, which I DIDNT ASK FOR. WONT USE YOU AGAIN
JOHN OHidden Valley Auto Body is always amazing and helpful! Just the best!!!
CELIA DExcellent service - would highly recommend this location!
Sujan SNice folks; easy to work with.
Lisa R