Customer Reviews for Hicks And Hicks
(U-Haul Neighborhood Dealer)

3,016 reviews

8428 Teichman Rd   Galveston, TX 77554
(@ Broadway)

(409) 744-8700

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 2/25/2024: Closed

Services at this Location:

Contact Us

(409) 744-8700

8428 Teichman Rd
Galveston, TX 77554
(@ Broadway)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 2/25/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were very nice to deal with, super helpful

Robb B. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Destinee E. 
Rating:
5.0

Nice staff had help hooking up and unhooking

BETSY O. 
Rating:
5.0

Customer did not leave a comment.

terry W. 
Rating:
5.0

Very efficient and friendly staff! Thank you!

Brian J. 
Rating:
5.0

Very friendly staff. I always use them. Kind of an older place with lots of nick nacks and character but don't let that deter you. The people are great!

Kevin V. 
Rating:
3.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Otha R. 
Rating:
5.0

Everything went great, the people at the Galveston location are very nice

Wesley G. 
Rating:
3.0

I picked a location for thati believed would be open for a Sunday drop off so was a bit surprised to find it was closed and the only option was for me to do remote drop off. Not that bad of an issue, but the idea of charging more to physically drop to someone was not comforting. I do not believe this is the fault of the location but rather a U-Haul issue. It would be nice to have an option to do a personal drop off without your $25 fee to do so even if it meant to drop the next day.

Richard M. 
Rating:
5.0

Keep doing what you're doing. Fast and efficient service, always w a smile and a kind word. Owner operated, great staff. Well maintained trucks & trailers.

DARRYL W. 
Rating:
5.0

Fix the website.

CHANICE H. 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

No improvement needed! The folks are very welcoming, friendly, will definitely rent from them again!

darla H. 
Rating:
5.0

Everything went smoothly!

Kerry O. 
Rating:
5.0

Customer did not leave a comment.

ronald w P. 
Rating:
4.0

they were closed when we returned the trailer so we didn't interact with them. but we have many times. this is the place we always use. so apparently they're doing something right!

elisha C. 
Rating:
4.0

Customer did not leave a comment.

Randy A. 
Rating:
1.0

Terrible place. I rented a single cab truck and they said I could extend up to 3 months online if needed. After 1 month they quit taking payments and reported it stolen. So now I have theft of vehicle 3rd degree felony. Never do business with these sh**ty a** people at this location

jozshua M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Friendly, helpful, punctual service.

Brian N. 
Rating:
4.0

Customer did not leave a comment.

philip O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

JEROME T. 
Rating:
5.0

Hicks U-Haul …always so accommodating and friendly!

Adrienne M. 
Rating:
4.0

I did not have any interactions. I dropped the trailer off after hours.

KENDAL F. 
Rating:
4.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Very helpful customer service!

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
3.0

Hood was not latched closed when truck was picked up

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

Darryl G. 
Rating:
5.0

Very knowledgeable & Professional service.

Eugene M. 
Rating:
5.0

Customer service was exceptional and staff was very professional and understanding.

IVON M. 
Rating:
5.0

Thank you for making the pick up and return process so easy!

Anita T. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Donna V. 
Rating:
5.0

Customer did not leave a comment.

Robby B. 
Rating:
5.0

I think the experience was very very good.I would recommend this place too a family member or friend and courtesy from workers there was very nice and respectful.

Raymond O. 
Rating:
5.0

Courteous. Helpful.

Larry W. 
Rating:
5.0

Guys were friendly and so nice and fast

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Very cheerful, attentive to the customer's needs. Great Customer Service.

ross P. 
Rating:
3.0

When I went to go pick up my rental at 7:00 in the morning on a saturday, they refused to give me the truck until two people answered the phone at 7:00 a.m. on a Saturday. I understand needing to verify identification, however I was an hour and a half late to get started and then my movers showed up an hour and a half late and they only stayed for like 2 hours and I paid them for 4 hours through this website so I am absolutely not happy and I would never use U-Haul ever again and I would never recommend them to anyone ever!!

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

Customer did not leave a comment.

Kelli U. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

I was a walk on they had a truck ready in less then 10 mins for me truck was clean I rented it for 24 hrs needed extra time they where very friendly and said not a problem I appreciate you all . anyone needing a uhal truck fast with a friendly staff definitely go here thanks again for the great service

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Amantha C. 
Rating:
5.0

Customer did not leave a comment.

JULIAN S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The gentleman who helped me were so very nice. The truck was clean and in great condition. They made the whole thing very convenient and were so kind. Highly recommend.

Ashley R. 
Rating:
5.0

Great customer service

MICHAEL P. 
Rating:
3.0

Make the dimensions available. I drove to location to pick up cart, and trailer was not wide enough. Oh well.

James D. 
Rating:
5.0

Easy to pick up and check out! Very friendly and knowledgeable individuals!!

Krystal B. 
Rating:
5.0

5 Star Service. Needed to keep extending rental and were very accomadating and professional.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

LEON P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Tristan A. 
Rating:
5.0

Have rented here many times. Service is always outstanding.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

Customer did not leave a comment.

Lenwood W. 
Rating:
4.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Friendly customer service.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
5.0

Friendly and knowledgeable.

Sharon I. 
Rating:
5.0

Thanks, very professional and nice.

Michael B. 
Rating:
5.0

More than helpful. Above and beyond service

Tara F. 
Rating:
5.0

Customer did not leave a comment.

DARRYL W. 
Rating:
5.0

Drop off quick service was courteous .

Simone Carol G. 
Rating:
5.0

All was well.

Andy C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

Air conditioner wasn't really working and the truck was making a noise and like the truck didn't want to go.

Alex P. 
Rating:
5.0

Very friendly and professional staff. The rental was very clean. The only blemish was a small rip on the floor rubber mat but with a moving then I'm pretty sure that's common.

Jimmy M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

As always, easy pick-up and drop off.

MARSHALL M. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Very Helpful with return! Would recommend them to all again!

GEORGE L. 
Rating:
5.0

The folks at Hicks are so kind and accommodating. Due to the fact that I did not have a dolly to unload my furniture and boxes I stayed up all through the night doing it by hand, and when I contacted the gentleman at Hicks at 9:00 a.m. when they open the next morning telling him that I was going to be running a little behind schedule he was able to give me a couple extra hours cushion to carefully and slowly unpack the rest of the truck so I did not hurt myself. Hicks has been the Saving Grace for this move as far as U-Haul is concerned.

Kristen V. 
Rating:
5.0

I can't think of a thing. No complaints. Thank You.

Gannette C. 
Rating:
5.0

UHaul corporate improve corporate software, IT linkage, and site equipment so that renting / return site can print receipts

Joel R. 
Rating:
5.0

Great help very kind

Micah S. 
Rating:
1.0

Worst experience ever. Overcharged me a day and provided incorrect drop date and time. Corrupt

Antwuan B. 
Rating:
5.0

I think some of the best customer service I've ever gotten is at this place. The people care about you and your trip.

Micah S. 
Rating:
5.0

Only uhaul I have used that I would recommend

Dennis P. 
Rating:
5.0

N/A

Jesus F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Super nice and helpful

Tonni P. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE G. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Anson J. 
Rating:
4.0

THE PEOPLE THERE WERE VERY HELPFUL. I REALLY APPRECIATED THEIR HELP. I HAD TO TOW MY DAUGHTER'S CAR BACK HOME. THEY HOOKED ME UP AND HELPED EASE MY ANXIETY ABOUT THE SITUATION. I HAD NEVER PULLED A CAR BEFORE. WE MADE IT HOME SAFELY THANKS TO THEM. THANKS, BOB

Robert P. 
Rating:
5.0

Very awesome service, been using them for a long time,excellent service

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

gregory P. 
Rating:
4.0

Drive through yard

Tara M. 
No reviews have been submitted for this location.

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