Customer Reviews for Hicks And Hicks
(U-Haul Neighborhood Dealer)

2,672 comentarios

8428 Teichman Rd   Galveston, TX 77554
(@ Broadway)

(409) 744-8700

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    10 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(409) 744-8700

8428 Teichman Rd
Galveston, TX 77554
(@ Broadway)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    10 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

These people are great! Very friendly and helpful!

Tommy A. 
Clasificación:
5.0

Nada

William L. 
Clasificación:
5.0

Had a blown tire but everything was handled beautifully

Cynthia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

erendira D. 
Clasificación:
4.0

still haven't received my refund after being over charged my order was 64.44 was charged 100, im waiting for 35.56 to come back on my card

Josh B. 
Clasificación:
4.0

They did not tell us the ac/defroster did not blow, they knew because when I called while driving in the poring down rain with foggy windshield they told me they were waiting in a part and to “ jiggle the knob” I had already tried that to no avail. Besides that, they were very nice, helpful and friendly , the truck was clean and I would recommend Hicks and I will go back.

Peggy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE G. 
Clasificación:
3.0

Leaked water in two areas and went down the road sideways.

Dale P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm L. 
Clasificación:
5.0

Starter on truck had to be replaced before I could make my trip. But U-Haul did a great job getting this repaired & compensated me for my delay. Thank you Uhaul A+ Company!!

Betty B. 
Clasificación:
5.0

I've rented from this location before and I absolutely love them! They are super nice, and they are very helpful and kind! They have a lot of cute and interesting stuff for sale in there as well! Will definitely use them in the future!

TY J. 
Clasificación:
5.0

Hicks is there when you need them...good outfit!

SANDY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BrendonM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy R. 
Clasificación:
5.0

Bobby was absolutely wonderful! He went out of his way to ensure we had what we needed for our long trip to Colorado! Amazing human!

Richard Marshall C. 
Clasificación:
1.0

The parking lot is terribly paved and hard on vehicles. Also, the entire property is decorated in MAGA and trump signs, with employees making politics the center of attention at the business instead of the rental equipment.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akbar Ali M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur L. 
Clasificación:
3.0

The back area where the trailer was returned is difficult to navigate and turn a vehicle to back in the trailer. There wasn't much room for turning. Also it didn't have sufficient lighting and the terrain was like driving off road. It wasn't paved and smooth.

KAI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
4.0

I'm not fully understanding the price break down and I can't tell if this is still the pre charge or the actual charge

Gabrielle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

Excellent customer service (Wendy) and easy pickup and drop off. We will definitely rent from this location again. J. Cook

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Le R. 
Clasificación:
5.0

Everything is just fine

Jana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Best thing is they let me turn in trailer at a closer location!!

Ramona B. 
Clasificación:
5.0

Great run business well stocked fleet and accessories after hours dropped made easy!

April W. 
Clasificación:
4.0

The 15ft truck must be measured across the truck top, not the cargo area.

cynthia P. 
Clasificación:
4.0

Keep doing what you are doing

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ed S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W. 
Clasificación:
5.0

The entire staff went above and beyond to help me

Michael S. 
Clasificación:
4.0

Could not disconnect the trailer. Was a type of disconnect that I had never been instructed on. Made returning trailer troublesome.

Barbara L. 
Clasificación:
5.0

The vehicle was in an excellent condition. The pick up and drop off was smooth. Also, they helped me find my charger after I had returned the vehicle. Overall, a pleasant experience.

Mohammed Saad Fa B. 
Clasificación:
5.0

This was, by far, my best experience with any U-Haul location. I was greeted immediately and directed on where to park and locate the front desk. The front desk attendant was very pleasant and processed my order quickly and accurately. The staff led me to the trailer immediately after payment and loaded the trailer on my vehicle so quickly, checked my lights, and sent me on my way with no issues. Thank you for such high quality customer service!

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
1.0

Setup reservations on the computer and quote what the computer lists. Don't tell them one price and then demand 5x when they show up. Also, don't be aggressive with he customer if you quoted the wrong price. Also, remove offensive signs and stickers like "Does it look like I give a shit", "God, Guns and Guts Made America Great", "Political Correctness, Still There, Still Stupid", etc. This place and these owners are deplorable and unbecoming of Uhaul. I would revoke their franchise. Plus my Auto Transport trailer tie downs had horrific fraying that they tried to conceal. My trailer was unsafe but I didn't have another choice. Ask me for photos.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila W. 
Clasificación:
5.0

Send him to this location and he will be satisfied!

JOHNNIE P. 
Clasificación:
5.0

Have rented multiple times from them; has always been an easy, positive experience

JEFFREY P. 
Clasificación:
5.0

My rental was very pleasant. Mr. Gucks and the other employees were very helpful and polite.

adriana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Van P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

The fastest and best location to do business with. I use Uhaul frequently and try to do business with this location only. The crew is helpful and professional. Equipment is always clean and ready to be used.

Kevin G. 
Clasificación:
5.0

He connected the trailer and tested the lights it was easy.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

They were so friendly and helpful!

Mirna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clydelle W. 
Clasificación:
1.0

I was way over charged for my rental which over drew my account and put me in a bind and the woman I talked to was really rude so no I wont ever use the location again or recommend it to anyone.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Highlight their excellent customer service.

William B. 
Clasificación:
3.0

Parking lot where trailer was parked was horrible. Office was an antique shop. Not enough help.

TIM H. 
Clasificación:
5.0

Staff is super helpful courteous prompt. But not curt or brusque.

ALLEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jorge A. 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

The staff at Hicks & Hicks were extremely helpful and considerate. I have used U-Haul many times in the past and this is the best dealer location I've had the pleasure to work with.

Manuel R. 
Clasificación:
5.0

None.

HUNG N. 
Clasificación:
3.0

Clarity on pricing. Extra $25 was charged for extra miles when we were speicific on pick Up and drop off location. Non- transparent business practice unlike Penske truck rental.

Paul P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betty N. 
Clasificación:
5.0

Great people @Hicks and Hicks!

Michael P. 
Clasificación:
5.0

Nothing that I experienced. Staff was great

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

¡Gracias!

Lorraine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

Most knowledgeable on island. Used before a few times. Will be my first choice when renting in/from that area.

Jim J. 
Clasificación:
5.0

Great customer service. Very friendly. Very helpful.

Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

The tuck had some sand in it but understandably it is in Galveston.

JASON N. 
Clasificación:
5.0

Fast friendly competent service

ALLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
4.0

This location keeps a good variety of trucks and trailers for rent. The guys are nice to deal with and the location is convenient to I-45.

Kenneth S. 
Clasificación:
5.0

The staff was great to work with. Answered all my questions when I called and inquired about renting a cargo van. Quick in and out when time came to rent it.

Terry N. 
Clasificación:
5.0

Easy drop off. Very friendly as well. No complaints what so ever.

Monte T. 
Clasificación:
5.0

Great customer service and fantastic personality. I will be back here for sure.

Tracy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
3.0

El cliente no dejó un comentario.

mike L. 
Clasificación:
4.0

My only reason for not giving 5 stars is wishing a more convenient location (closer to East End) would have had a van available; also would have preferred off-street parking for my vehicle during van use time. Drop-off after hours was extremely convenient & easy which I appreciated!

MaryJoH S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon A. 
Clasificación:
4.0

After hours drop off location. Thank you.

Larry B. 
No se han enviado comentarios para esta ubicación.

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