The self-service rental is horrible. The app wouldn't work. I had to call Uhaul to get anything to work to get my truck. Sat for over an hr trying to pick up the truck. I was literally still there when the store opened. Do not recommend the self service to anyone.
CINDY Carter
Customer Reviews for Hi Way Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Holly WhitefieldNothing that was evident to me.
RICK HAUGERVERY NICE PEOPLE AT THIS LOCATION
Edwin PerezLady in charge at site was friendly and happy to help my needs!
tom waltzVery nice service was fast and easy
PATRICIA ADAMSI can’t really recommend a place without having any interactions with them. It seemed like it would be a nice place though.
Douglas HooverThe attendant at the desk was excellent & efficient.
Joseph ListonThey were awesome
kalee firestoneStaff is friendly, respectful and courteous. Checkout and check in was a breeze. Equipment was in excellent shape. I will recommend this location to any and all .
ROBERT BELLNo further comments, service was superb
Inoke DrovaThe customer service skills of the lady there are not very good
Nicholas KolencikI filled my tank halfway with gas like they asked, and was still charged $23 for gas.
LEAH LITTRELLEasy to find and good parking...folks were very nice and quick...have returned trucks at this location before...Thank you.
Michael GatesNa
Evelyn HallThe remote pickup process is overboard and arduous. It shouldn’t take 30 minutes to pick up a truck. Need to fix the interface.
Jonathan BehlkeFriendly, fast, professional.
Shavala ThomasGreat tow Dolly with brand new straps. Thing was in great shape ready to go
Jarrod SuttonAgent was friendly, knowledgeable and helpful
sonya teetsPlenty of room and helpful.
Timothy BlackAll was aok
Kevin UpholdYou guys did great job fast friendly service ..
crystal brownClean up your U-Haul so next time it’ll be OK for the next person
Jamie SmithALL GOOD ... VERY GOOD SERVICE
Kirk SherryGreat service.
Scott Darnellladies were absolutely wonderful at pickup location !!! very professional and helpful. answered all questions I had.
Holly AlfordSandy was Awesome!!
RONETTE LEGRAINWe were very satisfied with the rental and employees at this location.
LOUISE MORRISNothing needs to be improved. This was my first uhaul experience and I would honestly come back to this company. Girls was very polite and explained everything that we needed to know. Made the experience great.
Manila WilesI took pictures before I left, both front wheel seals are leaking. You do know that’s a red tag from DOT officer if you get pulled over. Also I went 36 miles and put $25 in gas and you still charged me for gas why? I would like a response
Jeffery AhlbornNothing to improve. Friendly staff.
matthew MARTINThe lady who runs this place is absolutely amazing, there were some reservation issues she Handled with no problem….she is definitely the best uhual dealer in the area.
Reed HennesseyI don't know about improving but the woman was very knowledgeable and helpful and this location offered services others didn't. I was impressed at the general overall helpfulness of her and the location.
KEITH BAYLESNothing
WILLIAM LINDSEYI needed the UHaul to help my best friend move stuff after the recent passing of her father. Unfortunately I didn't have enough money to completely fill the tank back up and had to return it on half a tank. I was grossly overcharged so the truck can be topped off. Your company should never charge a customer more for gas than what it costs at the pumps.
Tammy PessiniNothing Susan did a great job
Joyce PorterfieldALL GOOD
KURK SHERRYBetter internet signal. It took forever to check out through the app
Sean SharpMy rental truck had the passenger side headlight was loose and I was driving it with one headlight which prevented me from actually getting all my moving done and no compensation was offered to me so. I am very unsatisfied and will never use your service again
Jeffery ValentineGreat customer experience. Fast friendly service.
Kevin SheaTrailer leaked water at all points, as noted by notes inside trailer and later proven on my drive.
Derek JacksonYes
KAITLYN DELPERCIODoor for this truck was very difficult to open and close.
Brett WorkmanThe check engine light turned on half way through the trip. Not the stores fault.
TYLER HUMANIKEverything was perfect
YVETTE BOWERN