The customer service was poor. The guy didn't know how to talk to me being that I am the customer. He was very rude I will not be renting from this location ever againAlalegra F.
Customer Reviews for Herrods Standard
(Distribuidor de U-Haul del vecindario)
Prattville, AL 36067
(N Of Main)
Services at this Location:
- Lun.: 8 a. m. - 5 p. m.
- Mar. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.APRIL H.
El cliente no dejó un comentario.Jerry D.
El cliente no dejó un comentario.ALBERT S.
El cliente no dejó un comentario.LATOYA W.
The experience was great just as it wasGREGORY L.
El cliente no dejó un comentario.GAYLE S.
El cliente no dejó un comentario.Ricky M.
Was totally satisfied with quick, friendly, knowledgeable service. Answered all questions.ELIZABETH W.
El cliente no dejó un comentario.Steve H.
The owners son was extremely helpful with my overcharge on mileage and printing my receipt. This was the best experience I have ever had with Uhaul before! Great customer Service!Victoria R.
Staff very professional and helpful. Easiest rental I've done! Highly recommend!Julie D.
El cliente no dejó un comentario.Eric T.
I had issues with doing a reservation on U-Haul's website. Giving error with Credit card. The same credit card used at pick-up without issue.Stuart K.
Clean the truck on the inside!Kristin H.
El cliente no dejó un comentario.MARY B.
El cliente no dejó un comentario.Jessica P.
El cliente no dejó un comentario.Robert D.
The location and people where great. However the fact that I tried to get a Uhaul closer to where I lived and was told they didn't have the trailer I needed there even though I had to go by there and each time they had it and it never moved. That would have saved me moneyJacquelyn W.
Another fantastic customer service experience.ELIZABETH SIHVON W.
Outstanding customer serviceFREDDIE H.
El cliente no dejó un comentario.RANDALL M.
Quick polite friendlylarry S.
El cliente no dejó un comentario.KATHY H.
El cliente no dejó un comentario.TAYLOR D.
Not really anything. I was wondering, since I returned the trailer a day early will I get a refund?William H.
El cliente no dejó un comentario.RODNEY M.
El cliente no dejó un comentario.JOY S.
The trailer tires were out of balance which made slot of vibrationcharlie T.
El cliente no dejó un comentario.JOY S.
El cliente no dejó un comentario.TIMOTHY J.
El cliente no dejó un comentario.Frederick M.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Rex T.
El cliente no dejó un comentario.Jonathan C.
The service and professionalism was excellentBurl A.
None - Exceptional Service.GARY F.
El cliente no dejó un comentario.REBECCA O.
Make sure the vehicle does smell like stale cigarettes. Make sure the vehicle is in proper working order.Julisa A.
El cliente no dejó un comentario.Raymond S.
El cliente no dejó un comentario.James W.
The pick up and drop off experience was simple, fast and easy. The truck was in good operating condition and drove well, but was dirty and had not been cleaned since the last customer.Richard A.
El cliente no dejó un comentario.Millicent A.
El cliente no dejó un comentario.JERRY B.
El cliente no dejó un comentario.JANE M.
El cliente no dejó un comentario.CLAUDE C.
El cliente no dejó un comentario.Elijah L.
Everything was amazingly an professionally handled.Tworminthae W.
None. Sure appreciate Jack Barczak for being helpful and professional in getting us hooked up and on our way.Roger M.
El cliente no dejó un comentario.Caroline L.
El cliente no dejó un comentario.Rick C.
Very good experience. Staff making reservation on phone very courteous and helpful. No problems with this company. Will use again if need belaura W.
We purposely used a uhaul storage building so we could drop off at the location we left our belongings. We were moved to a different location. So we did not get the pickup or drop off location we wanted.Reed E.
Again get the details right. We were told we had to return the equipment to a location that was 5 miles from our location requested. Trying to return the equipment was not possible because your system could not connect with my phones or iPad. We had to wait until the next day to return the equipment when the business was open and a representative was available in person.Marilyn W.
El cliente no dejó un comentario.Thomas A.
They were so happy and nice always asking is there anything that they could help us with they showed us how to use the truck I will always ask and tell my family and friends to use themCheryl L.
El cliente no dejó un comentario.Clarence R.
El cliente no dejó un comentario.deborah C.
Nothing. Service was great!GLENDA H.
El cliente no dejó un comentario.HEATH B.
El cliente no dejó un comentario.David D.
wonderful experience with all personalRonald J.
El cliente no dejó un comentario.Dianne S.
I enjoy doing business with Herrod's Chevron!James M.
Outstanding customer serviceRobert W.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.bob J.
El cliente no dejó un comentario.Jennifer V.
You charged me 30 dollars for gas that I put back in before I returned the truck. That is bullshit and I will never use or recommend you again. I have a picture to prove where the gas hand was when I parked the truck. I will be in Monday morning.Russell C.
Everything was perfectLawanda S.
They have always worked will with meDavid R.
El cliente no dejó un comentario.jim C.
Keep doing the same thing for every customer.DONALD L.
El cliente no dejó un comentario.Melissa T.
Tow dolly's brake light did not work, so I had to go to an alternate location to get a replacement. the next day, that dolly had a bad brake light. Had to take it back and get another one. The car was already on the dolly and it was the morning of our departure. Whole experience with this dolly was a nightmare!Steven E.
Truck pulled to the right the whole time while driving. Wind shield wipers needed replaced.dustin O.
Padded blankets and dollies should be provided.Laura D.
El cliente no dejó un comentario.DAWN F.
great jobkirk A.
El cliente no dejó un comentario.Mike S.
The truck was clean, gased up, and ready. The name of the pick-up place was an old name they operated under before Standard changed to Chevron. We were looking for the Standard word.James S.
El cliente no dejó un comentario.Calvin M.
Allen was great helping me get setup and securing my trailer and vehicle.Aaron K.
El cliente no dejó un comentario.CHARLES R.
El cliente no dejó un comentario.ANIBAL L.
The final pick up destination was decent. The service guy that helped us was great. The overall pick up process was horrific! We reserved a one way 10 foot box truck to move our daughter out of college. The phone rep on the intital reservation was rude and gave very vague information about what to expect. The day before the pick up I was texted with the pick up location. The day of pick up -which was out of state and in unfamiliar area was changed to some other location 30 minutes further. When I called the second location they told me they had no truck for me. While on the phone I received an dress for a 3rd pickup location 45 minutes out of the way...and this all on the end of a 3 hour drive was ridiculous and incredibly inconvenient. The only person that helped us was the final man at that pick up location. We were given a larger truck then we needed and had to pay to fuel this massive truck to travel 3 hours. This was a rotten experience with your company.Christine M.
El cliente no dejó un comentario.CLAUDE J.
Excellent customer service at this location!!Tammy K.
El cliente no dejó un comentario.Michael B.
Excellent customer service! Mr Herrod runs a top of the line business!david C.
Great experience, I highly recommend using Herrods, especially Bibb & Jack..... great individuals to work with....Kevin J.
El cliente no dejó un comentario.Tina S.
Great customer service. It was also quick and easy. Very informative and low prices.Brooke W.
Very helpful people!Greg K.
Truck not ready, not clean, truck cargo bed was locked and the employee cold not find the combination to the lock. Delay 25 mins. Waited 15 mins past appointment time for employee to provide help. Got a call from a lady the night prior to the reservation, she "you better be here by 8am, we only do pickups by reservations on Sat, if you are late, we will cancel.". Uhaul did not accommodate my preferred location, which was a main store with nice friendly people who do their job. Instead, they pick this crap hole location, two thumbs down Uhaul. Truck was old, high millage, beat up for a oneway rental truck.Samuel S.
El cliente no dejó un comentario.Bert S.
This was dropped off after hours, didn't go inside facility nor see any personnel.Richard C.
The reservation process was awful I reserved way ahead of time. My reservation didn't matter because someone damaged the truck I was supposed to use. I was routed 30 miles away from my city to pick up and return a Uhaul and charged for Uhauls inconvenience. I am very unsatisfied and disappointed in my serviceLaToya S.
WONDERFUL service from the first phone call I made to return of trailer. He was very kind and helpful. He was very knowledgeable about Uhaul and their policies. GREAT JOB!Lawrence C.