Customer Reviews for Hercules Equipment
(U-Haul Neighborhood Dealer)

287 reviews

3789 Admiral Peary Hwy   Ebensburg, PA 15931

(814) 471-0311

Location Hours

  • Mon-Fri: 8:15 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(814) 471-0311

3789 Admiral Peary Hwy
Ebensburg, PA 15931

Services at this Location:

Location Hours

  • Mon-Fri: 8:15 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ANDREWSCOTT G. 
Rating:
5.0

Great employees. Apologized for the condition the truck was in. These guys were great!!

Ron S. 
Rating:
5.0

We dropped the truck off after hours. There was no interaction with the personnel.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I would suggest putting jacks on your enclosed trailers. They are very front heavy and with a load, near impossible to unhook.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Samantha R. 
Rating:
2.0

The truck was great!! The pick up was less than acceptable. The key was not in the lock box. Several phone calls and a lot of frustration, 1 1/2 his later we got the vehicle. He apparently perceived the rental was for the next day. But it put me behind and I had people waiting. I did receive a $50 credit but that just satisfied me financially. There is nothing that could have corrected the lost time. Not sure I will rent again. If I would be that irresponsible at my job, I would hear about it. I'm very understanding of the service industry and am empathetic during the COVID pandemic. But this was just poor service. Truck was great and very clean. Thank you

Brian S. 
Rating:
5.0

We rent the uhaul for our food pantry distribution every month. Is there any discounts thst we qualify for. We are always pleased with the service.

David R. 
Rating:
5.0

Wayne was a great person to deal with at UHAUL

George K. 
Rating:
1.0

The owner showed up and 1 hour and 20 minutes after our pickup time. It was also an inconvenience that we had to go to another Uhaul to purchase packing supplies.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Dwight M. 
Rating:
5.0

Lower the price.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

shawn R. 
Rating:
5.0

Customer did not leave a comment.

SHERRY S. 
Rating:
3.0

Paid for furniture pads but did not receive them.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

RONALD DENNIS S. 
Rating:
3.0

The moving blankets did not have any plastic tag and the dolly wasn't secured. I did not use either, and want to make sure I am not charged for them. Again, they say there is to be some plastic "tie" on them that is to be broken...there was none on either. If I am charged for using either of these I will object and I wanted to make sure I let someone know.

William S. 
Rating:
4.0

No complaints. It was a fair transaction. I paid for and received the service I expected. Hercules Equipment was very easy to work with..

Rich S. 
Rating:
5.0

Smooth return without any issues

Gary A. 
Rating:
2.0

The website was down for maintenance upon trying to pick up the truck. The office was closed and I could not get a human being on the phone. Luckily the truck was open.

Jason I. 
Rating:
2.0

I got to the location at 845am. They are suppose to be open at 800am. My time to pick up was 900am. They guy running the shop didn't show up till 900am then at the same time he finally showed up a delivery guy pulled in as well. Even though I was there first he waited on the delivery guy first which took almost 15 minutes because he had to write the guy a check. Then the uhaul was blocked in by another uhaul so I had to wait another 10 minutes because he didn't want to move the uhaul out of the way and waited for his worker to show up to move the other uhaul

Leslie J. 
Rating:
4.0

Customer did not leave a comment.

Tammy S. 
Rating:
3.0

Obviously, this isn't the full service center that I'm used to going to in Johnstown, Pa. However, it was the only location showing availability for a short notice one-way 5x8 trailer reservation and was somewhat equal distance. I arrived before they opened on Saturday and didn't see the trailer out front. I was hoping it was in the rear, but my suspicions were confirmed when two young guys came to open up. They apologized, but it clearly wasn't their fault, made some calls to other locations close by. After not finding any, they told me they'd keep checking and would call me when they located one. You would think a U-HAUL partner would have almost real time access to other location confirmed inventory, but they told me they have to call other locations directly, wait on hold and ask, which for what's called a 'Neighborhood Dealer", is time consuming. Really U-HAUL, in this day and age?? After going back to where I was staying, I decided to call the 800 number to also check. While on hold, Hercules Equipment called back and said they found a trailer in Somerset, Pa, which was about an hours drive, but seemingly more, and I was crunched for time. Much to my surprise, they then told me they'd get it and call me when it was ready to pick up. I was surprised and asked for confirmation to be sure. I believe that gesture was way over and above anyone's expectation of normal business protocol. They called after lunch, I went and picked it up and an older (than me) gentleman Wayne (maybe the owner?) helped me out. I noticed the trailer tongue was setting higher on my 4x4 Jeep hitch than the 9x12's do, making it angled down in the back. Since I was traveling back to Florida, it might be a problem. Wayne fixed me up with a lower hitch to level it out. For what appears to be a sideline activity, Manor Equipment couldn't have treated me better or provided more customer service other than if the trailer was there as the U-HAUL "guess computer system" stated. U-HAUL on the other hand needs to refine their computer scheduling system for a better customer and business partner experience and provide their partners with a real time confirmed inventory and not waste everybody's time. Although I had a long rushed afternoon/evening of packing up, I left on schedule Sunday afternoon for Florida, via Ohio. Thanks Hercules Equipment!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Great service at the Ebensberg PA location. The elderly gentleman I forget his name help me out real good and very patience with me.

Mieanel L. 
Rating:
5.0

Everything went as expected. That is what you want.

Michael B. 
Rating:
1.0

This was the worse U-haul experience ever the roof leaked flooded the U-Haul and ruined my stuff!!! How you can improve make sure your U-Haul's get the maintenance they need.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

nicholas P. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

I would use this Vender again

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

No additional comments at this time. Thank you.

ADALBERTO G. 
Rating:
5.0

I was very unhappy that I rented the trailer in Indiana, PA but had to drive 40 min to pick it up at another location.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

HENRY E. 
Rating:
3.0

You moved location on me last minute and I had to drive 40 minutes to pick up my uhaul. I am very displeased by this

Jessika R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

The 20 ft truck drove horrible. The front tires needed balanced,aligned,replaced or something. It was frightening at times. It was hard to maintain and keep on the road. We had rented a 20ft 2 weeks before and it drove like a dream. I recommend Hercules Equipment, just be aware of the conditions of the different trucks.

judy T. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Shelly M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

I wasn't given enough mileage to make my trip and when I used extra mileage, I was overcharged for it. I used the 30 I already paid for and then used an extra 61 But was charged for 91.

christopher M. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Truck was clean. Auto Trailer was very dirty (mud and slush) but I guess that is to be expected. Overall a good experience.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Crystal N. 
Rating:
3.0

be there when ur ours say u will be

mark M. 
Rating:
5.0

Had to drive approximately 30miles from where I had requested pick up. Truck was filthy, should have been washed before I got it. Should offer reasonable refueling at drop off.

jessica K. 
Rating:
5.0

Truck was available as per reservation. Pick up was quick and easy. Move went great and truck was returned by time due. Overall experience was excellent.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
4.0

The online rental process is very confusing. You think you have reserved a truck at a specific location but you haven't. The day before U Haul calls you to tell you that you never really have a truck, only a reservation and that your truck can actually be located miles away and you have no recourse but to drive to a location you would never have agreed to.

John T. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Super easy drop off. Very friendly.

Jessica Roberts R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Walked in and not greeted. Guy barely spoke other than to ask for license. Computer timed out and then went down in the middle of transaction. Internet spotty in building so had to go outside to use it to upload the picture. Should have been able to do all that prior to going. He'd to compete everything after rental due to the system being down. Was there for almost 30 minutes trying to pickup. Drop off was much easier. Only had truck for 90 minutes and seemed fine.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

They were nice but I'm still not happy with uhaul as a company.

Erick C. 
Rating:
5.0

Great local business! Friendly staff, equipment is in good shape.

Ronald R. 
Rating:
5.0

EVERYTHING WAS FINE, NO IMPROVING NEEDED

david R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Dylan N. 
Rating:
4.0

Customer did not leave a comment.

Drew B. 
Rating:
5.0

Great fast and friendly service..!

Ronald G. 
Rating:
5.0

Sales people were very kin and helpful.

Judi G. 
Rating:
5.0

a++ perfect

john R. 
Rating:
4.0

Dropped off trailer. Business was closed. I didn't speak to anyone but outside of business was well maintained and equipment was organized.

Terry S. 
Rating:
3.0

My complaint is NOT about this location. My complaint is about my experience over all....I booked to truck for Altoona, Pa. I get a call stating my pick up location will actually be in Ebensburg, Pa...30 minutes away. Moving is stressful enough without making us drive 30 minutes out of our way for the truck. Then you all make is sound so nice that you are "giving" me an extra 20 miles...YOU people MADE me drive 20 miles one way out of my way!

corinna S. 
Rating:
4.0

Customer did not leave a comment.

Adam A. 
Rating:
3.0

Returned on a weekend, maybe have a plow come through, even during non business hours. Other than the Ice and snow, can't complain.

jacob R. 
Rating:
5.0

Uhaul thru internet worst experience ever trying to continuously move my pick up when i already had a set place you are all about getting your .99 per mile i will recommend anyone to go thru internet i will fir Hercules

Michell S. 
Rating:
5.0

Great to work with easy to pick up with lockbox setup and extended days of use.

STEPHEN M. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
2.0

Facility didn't open until 9:20. Posted hours indicate it opens at 8:00

Norman B. 
Rating:
4.0

The employees where very nice, I even got to meet there dog, who was adorably cute and sweet. It was convenient, easy, and A LOT cheaper than I expected! The only problem was the person before us who had the truck ended up keeping it loner. Our reservation was for a 3:30 pick up and we didn't get the keys til around 5. So we had to move a LOT of stuff in the dark. That wasn't the owners fault though and the where very apologetic about it and felt bad. But overall it was a very good experience with the owners / employees. I definitely would go there again, and to also recommend this service to my friends and family.

kayla B. 
Rating:
1.0

The location was not my original rental site. It was 25 miles from my original rental site and uhaul storage site. When I arrived, my card was charged rather than when I returned the truck. Even though the associate told me that the card would not be charged. When I returned the truck, I was charged for extra miles. This was not a local move. I will not use this location again.

Stephanie R. 
Rating:
4.0

Customer did not leave a comment.

MILTON V. 
Rating:
4.0

Customer did not leave a comment.

sam C. 
Rating:
5.0

excellent

david R. 
Rating:
1.0

The communication with this location was poor. Called me 3 minutes before they closed and didn't return any messages I left. They didn't have dolly or pads and didn't bother telling me. When I called about it after I picked up the truck and made it to my location, Wayne's only answer was "Yeah, I hate when uhaul does that to me".

Gregory C. 
Rating:
5.0

This was the location that I had to switch to because the website had a Sears Home Town store still available when the location had already closed. This meant being on hold for 30 minutes trying to get someone to change the location on the reservation so that the location services function would work on the phone. Please keep up with your locations as it impacts all customers.

William R. 
Rating:
5.0

very efficient & clean facility

david R. 
Rating:
5.0

It was very difficult setting up my initial reservation. I was on hold for 20 minutes and the wrap could not verify my pick up location. Once I made my reservation they had the wrong drop off location. I had to call back and I was on hold for about 10 minutes, spoke with a rep for about 10 minutes. She had to call me back 10 minutes later to verify my drop off location. Although she was very friendly, it is very frustrating to have to spend a half an hour to 45 minutes on hold trying to make an initial reservation. If I had other options I would probably consider them but since U-Haul is the only game in town I'm kind of stuc she had to call me back 10 minutes later to verify my drop off location. Although she was very friendly, it is very frustrating to have to spend a half an hour to 45 minutes on hold trying to make an initial reservation. This is after I confirmed my drop off location with the dealer at my pick up location. Again very frustrating to have to spend that much time on hold and to have to confirm my drop off location multiple times. Sincerely Leroy

Leroy E. 
Rating:
4.0

Customer did not leave a comment.

DAVE K. 
Rating:
2.0

Customer did not leave a comment.

ALAN C. 
No reviews have been submitted for this location.

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