I dropped off using the app but it was not an easy location to park such a large truck
Jared S
Customer Reviews for Heltons Wrecker Service Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We followed all the steps and checked-in, got our trailer, and started moving. An hour later I got a call saying they were going to cancel my rental because I hadn’t checked in. I called, and was on the phone for 20 minutes with someone who obviously had know idea what they were doing and asked us the exact same questions over and over. Then she tried to blame us by saying that we picked the wrong trailer and check in time, even though it was the one recommended by the UHaul website. She finally got it to go through once she put the correct vehicle specs on there. She wasted 20 minutes of our small window of moving. I wouldn’t recommend UHaul to anyone because it caused us an inconvenience to an already busy and stressful day.
Kyle DI have rented Uhaul equipment three times in the last two years, but this is my first time using this facility, and this was by far the worst experience. I rented the vehicle for my daughter and son-in-law to move. They arrived 10 minutes early, and the person working the counter seemed confused about what they were there to do. They were told to wait until the person who handled renting the equipment. This is somewhat understandable since the business's primary job is a wrecker company. However, this is at 9 a.m., so I expect someone to be available then. The person did not arrive until 9:40 am, 40 minutes into the rental time I paid for. It took another 20 minutes before they had completed the paperwork, which is odd since I completed the online check-in. And this person was unprofessional for the check-in and return which did not sit well with my daughter. I understand that life happens and there are bad days, but I definitely will not be using this facility in the future.
Donivan BI made a reservation for an appliance dolley and some blankets which they didn't bother telling me so we had to spend a hour more looking for one and the one we found at another u haul wouldn't allow me to take it out of town so had to take it back before left
MONA NThe open bed trailer had caked mud and residue when it was picked up. Clearly not cleaned by the prior customer and not subsequently cleaned by the dealer. I returned it in the same dirty state in which it was received. This only after the dealer I originally rented from on the U-Haul site the day before was closed and the phone non-functional. When I called U-Haul they admitted the dealer was closed but remained functional on the website.
Jeff AWhen I got the uhaul the door was jammed and it was glass inside it I had to return to Uhaul to get it fixed so I fell the price I owe should be taken off
KeUnte LNothing to improve on significantly, .... all went well with friendly serv. from the U-Haul agent. 👌
bryan rStaff wasn’t the most inviting and in some ways were rude. The wrecker service has been on the news in the past for bad practices: https://katv.com/community/7-on-your-side/heltons-wrecker-service-fined
Bobby MI was not given a dolly, but I was charged for it. I would only recommend to someone if I was reimbursed for my missing equipment
Tammy NWill never use Helton's again. They did not leave the correct key for my rental; they did not leave the correct code to even get the key. The man that answered the phone did not want to help, he said that they are closed. However, the door said open with the hours on it. I was charged for fuel when I didn't even use the rental because they had messed up. Having to fight to get my refund for a rental I never even used! Use anywhere but Helton's!
Staci kCalled and person that answered why very rude, along with used my own towing equipment that I bought and didn’t even have u haul branding on it and tried to take it and be very disrespectful and rude. Would not recommend this place to pick up or drop off ever again.
matthew wBest U-haul experience I have ever had hands down .
Hope TGreat people running things. I'd definitely recommend them!
Randall HThe absolute worst customer service I’ve ever experienced. I scheduled a pick up at 8am, when they are supposed to open. I had to wait 30 minutes before somebody that could help me arrived. Then when I was assisted, the lady at the desk was pretty rude. Poor location overall and they sully the name of U-Haul. Y’all should truly consider removing your product from Helton’s towing. They leave a bad taste in your mouth and I know it is not U-Haul’s fault, but others might feel that it is U-Haul’s fault. You need to send a secret shopper in or something so you can see for yourself how pathetically they conduct themselves
brandon cThe lady who checked us in was extremely and very prompt and professional!
Randall HNo problems checking it back in.
kenneth rThis location had a real bad smell. The guy was rude
CARA dMake a uhaul truck are clean
Denise CGreat place to rent from!
JERRY GTruck had a lot of trash in the back and a very full ashtray that made the truck smell like smoke bad
Johnny CU-Haul customer service and 24/7 sharing/pick-up/drop off was a life saver. I recently started a new job and didn’t have time to pick-up/drop off the old school way in-person.
Daniel GThey were very quick and helpful and did there best to give me the best rates, what more could I ask for!
Kim CCargo area was full of dirt and mud.
John WI would like to thank Lindsey Spencer from another Conway, AR franchise for her assistance on such a short notice requirement.
JAMES BGentlemen at Heltons were super nice and informative!
Cortney FGas information on paperwork was not accurate truck had less gas when I got in it.
Blanca OLonger time- rate for 36 hours Front of office is a bingo parlor, you have to walk around tables to get to the business
Beverly BThe man was okay.
Richard FTruck was not ready for rental. Reserved truck a week before. Misplaced key and they had no spare. No tuck info was in truck for lock smith.
Sylvia HThis was easy and fast to do. I got exactly what I needed and friendly service, as well.
Heather RGive wiring harness out during checkout
Robert GChecked in after hours on the phone. The location was easy to find and had plenty of area to park. Easy drop off.
David Dvery helpful, effecient, clean and professional
KATE SThe man who I turned the uhaul in to was friendly and helpful. Very easy transaction.
Regina MThe staff was above and beyond helpful. This is the 3 rd time I have rented from this location, and I will not go to any other location in Vonway/Little Rock due to past bad experiences. They are the best
DEBORA FTruck was making heavy noises when go more than 36 mph
Muhammad AThe trailer had just been dropped at Helton the day before I picked it up. The wiring to link to my vehicle looked like it had been chewed by wolves. So, lights and brake lights were inoperable for my six hour night drive to Tuscaloosa.
Troy BHad I nail in the tire …over a hour to talk to someone to get road side assistance got tired of waiting to talk to someone fixed the tire myself very pissed off and tried to change the drop off is like pulling teeth
Bobby SIt appeared the truck had not been swept out. The cab had bags in it and appeared that the console had not been wiped down.
ETTIE HSaid I went 52 miles and charged for it which I did not go that many miles will never use them again
Jessica SVery friendly folks, easy to do business with, that makes the experience of moving, which isn't much fun, easier.
Martin SNo one was there when we dropped it off at 6:00pm
Lisa M