Be more helpful. Have the trailer ready for pick up. (Trailer had been reserved the day before.) Make sure tires are aired up. We had to buy two cans of Fix a Flat and worried the tire wouldn't stay up for the 3-hour trip in 95-degree weather. The trailer wobbled above 50 mph. (The drivers both frequently pull trailer loads and knew how to pack the trailer.)EDWARD K.
Customer Reviews for Heltons Wrecker Service Ltd
(Distribuidor de U-Haul del vecindario)
Conway, AR 72032
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 4:30 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GARY W.
El cliente no dejó un comentario.casey J.
Perfect location, next door to my storage unit.dian C.
I was asked if I wanted damage coverage and I stated; no, I have my own insurance. However, I was charged $40 for damage coverage. Very disappointing....ROBERT I.
Roof leaks very badlyKELLEY N.
El cliente no dejó un comentario.RITA J.
El cliente no dejó un comentario.MICHAEL C.
After having a guaranteed reservation placed the night before for a 10ft box truck, I arrived the next morning and was told that they didn't have that truck available, that it was rented out to someone else before me, and that the UHaul website didn't know what they actually had available. I ended up taking a 15ft truck at the same rate as the 10ft truck, because I refused to pay the higher rate for a truck I didn't want in the first place. The employees didn't seem to care much about the mix up. And the truck I was given was filthy and smelled heavily of cigarette smoke, which was very unpleasant. I won't be using them again.Rosalyn W.
They took a while getting me processed, and I'm not sure they check the equipment. The trailer was missing part of its tire strap and the truck was plastered with bugs from its previous trip. Kind of a rough shop that apparently has bingo as its other gig. Kind of a weird place. Doesn't really look like a wrecker service.ERIC J.
El cliente no dejó un comentario.GREGORY F.
El cliente no dejó un comentario.HAROLD G.
Well it wasn't super clean but not a mess. The guy told us when we got there that he wasn't sure he had a truck for us (we had a reservation) so it took a little longer than we thought to hit the road but all was awesome once we got going .JAMES S.
Not the best customer service here.Roderick W.
There were bugs , dogs babies roaming around and I did not generally feel safe whatsoever ever.DEVIN R.
There was a suitable, easy space to park vehicle transport after hours. No suggestions for improvement at this time.Tracy B.
El cliente no dejó un comentario.THADDEUS B.
El cliente no dejó un comentario.PEGGY J.
My move date kept getting moved by me, but they were patient and understanding. The truck and trailer were both there and ready for me when I needed them. Service on move day was excellent as well.DEBORAH H.
El cliente no dejó un comentario.Rodney S.
El cliente no dejó un comentario.BRYAN D.
I was double charged and the cashier had the nerve to have an attitude with me. He threatened to kick me out the store before even giving me a receiptCONNIE F.
El cliente no dejó un comentario.Kevin M.
Shouldn't ly and say car can pull any trailer if it's not true car transmission is messed up again and was told I should have ever pulled that size ðŸš’ but I asked rep two times and was told my car could pull any size ðŸš’ u-haul has.GUADALUPE C.
El cliente no dejó un comentario.LUKE G.
Sunday hours...REGINIA K.
El cliente no dejó un comentario.EDWARD Z.
The staff was rude and racist. I was not greeted when I entered the establishment, all the prices were different from what I was quoted online. My overall experience at this location was horrible I will never reccomend anyone to this location. The customer service sucks the only time you are treated half way with respect is when you pull out crispy $100 dollar Bill's. They are the worst racist people I have ever had to deal with. Never againTYRONE C.
El cliente no dejó un comentario.MICHELE W.
El cliente no dejó un comentario.JIMMY M.
El cliente no dejó un comentario.GENARO M.
El cliente no dejó un comentario.Wayne J.
Staff was extremely helpful the overall experience was amazing would use them over and overBarbara H.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.RAYMOND M.
El cliente no dejó un comentario.PAUL A.
I was surprised to get a bill for 27.00 for cleaning I didn't agree to. The truck was as clean when I delivered it as it was when I picked it up. The truck was only used to drive to drop off location. It would be your responsibility to wipe it down inside and out. Especially wit h this COVID-19 scare ! I expect a refund of the "cleaning fee"Craig P.
dont over rent the vehicles. I reserved for 2days and after paying was told I only had it 8 hoursJENE P.
El cliente no dejó un comentario.TINA A.
I suggest some better customer service next time around. They weren't the worst but I felt a lot of ageism going on.WESLEY D.
El cliente no dejó un comentario.KELLY B.
This location was very easy to work with. They were even open on a snowy day when a lot of others were closedCOLT C.
The automation throughout this process was greatJosh R.
El cliente no dejó un comentario.Michael Y.
El cliente no dejó un comentario.KAREEM K.
El cliente no dejó un comentario.MAX R.
Very rude. Don't reccomend to anyone.JOSIE W.
El cliente no dejó un comentario.Jacob W.
El cliente no dejó un comentario.VICKIE U.
Customer service was excellent! Kind and friendly as well as extremely helpful.DEIRDRE C.
El cliente no dejó un comentario.DANNY C.
We rented a trailer that had a light out. We called the place we rented it from and they gave us the road side assistance phone number and hung up on us. We never got in touch with roadside service, as we remained on hold over a half of an hour, and had to take that risk for our journey with emergency flashers on a majority of our move.GILBERT K.
wonderful customer service !!!DEBRA P.
This was the most horrible place that I ever been to. They treated my son and I terribly. He may as well have pushed us out the door when it was time for them to close. He was hateful and downright rude! I will never go there again! He and another guy got in a fight right in front of us and left us standing there to figure out how to get our trailer. Thank goodness a guy that drove a wrecker truck there came and helped us. We were told the trailer lights worked, but the left blinker wouldn't work and the bottom light kept going in and out. It was a terrible experience!TINA B.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.kenneth B.
Make sure to send the link for inspection of truck & equipment so that there isn't a delay in checking in when returning.Angela B.
El cliente no dejó un comentario.MATTHEW K.
Always great!ANGELA E.
The elderly gentleman was ride as I walked through the door. Blake was great through the whole process but the ladies that work for him are awful. One was in pajamas and the other obviously had been waking up on the wing side of the bed for quite sometime now. There were kids everywhere behind the desk and it was a disaster. A mistake was made on my charges and everything I would call to try and rectify the situation, the woman who answered the phone was a complete witch. Although it took over a week to do, they finally did get my refund processed.Samantha M.
Everything was fine.RAYMOND H.
El cliente no dejó un comentario.Carlson G.
I'm over 70 years old with arthritis in my hand and wrist. I received no help from the staff to unhook and drop the trailer.Michael F.
El cliente no dejó un comentario.Clint S.
El cliente no dejó un comentario.Anita T.
El cliente no dejó un comentario.JAMES B.
The older man that helped me when I arrived waited 27 minutes while he did something on there computer before acknowledging he had a customer there and another girl ended up helping me. Upon returning it he was very rude & not helpful. He could not process three uhaul return and give me my change from the $100 deposit that I had given upon renting the truck because I had used the dolly and only went 9 miles instead of 15 like I estimated online when I reserved it. He told me that I would have to come back later for my change when someone could fix the invoice receipt & give me my change back. He was totally disrespectful & rude. I would not recommend letting this business have a Uhaul renting agreement because I have had a terrible experience and will not use this place again!!Laurie P.
El cliente no dejó un comentario.alexus H.
Great folks and great service. ThanksLISA R.
El cliente no dejó un comentario.SHEILA S.
When I asked how much for a one way the lady told me she had no way to know. Acted like I was putting her out to even ask. I'm not sure how it's my responsibility to figure that out when she is the one that works there. She was very rude and short to me. I deserve to be treated better than that. Someone I'm giving my money to should at least be able to look up the price for me. If I could give zero stars I would.DAVID C.
If you have any questions ask for Blake. He'll help you out in anyway possible.Teddy W.
Guy at the front desk is great. Quick and efficientMARCUS W.
El cliente no dejó un comentario.DONALD H.
El cliente no dejó un comentario.Karen J.
El cliente no dejó un comentario.MARY A.
Called this location IN PERSON talked to an employee a few days before my rental needs. Was assured trailer was reserved. Arrive on schedule/on time to be told my trailer was at another location across town. IT WAS NOT! Called back to Helton's, they said they had the trailer. Drove back across town and picked up trailer. All this time I had two laborers sitting on their butt's drawing wages waiting on me and the trailer. Terrible management!MICHAEL C.
El cliente no dejó un comentario.REDA R.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.RICHARD S.
Great service and equipment!James S.
El cliente no dejó un comentario.Clint S.
I feel you can improve for your next customer by having the truck clean before a customer pick up the truck. Also, do not become anger when customer ask you to clean a dirty truck and an employee jump in truck and slam door with anger. U must always follower U haul policy.Avis S.
El cliente no dejó un comentario.FELICIA T.
El cliente no dejó un comentario.DOUGLAS C.
El cliente no dejó un comentario.Breana G.
Thought is was a little high for 3 hours.DEBBIE S.
terrible customer service.James S.
Person couldn't work a computer and also there was an issue with your rental site that made it take an extra 30 mins. Truck was in terrible mechanical shape and I thought i was going to break down on a major interstate.Donald G.
El cliente no dejó un comentario.Edward A.
El cliente no dejó un comentario.anthony D.
El cliente no dejó un comentario.Jennifer C.
El cliente no dejó un comentario.JENNIFER C.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.james S.
I dropped off the dolly the next day, Saturday the 18th. There wasn't anyone there. I took pics and now they are charging me for 2 extra daysRAY R.
El cliente no dejó un comentario.Mark S.
Amazing customer service. They made our rental quick, simple, and stress free!Angelia S.
Self - Return feature is inconsistent when sending locationJohn L.