Customer Reviews for Hello Tire
(U-Haul Neighborhood Dealer)

176 reviews

11623 Yonge St   Richmond Hill, ON L4E3N8

(289) 317-3303

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(289) 317-3303

11623 Yonge St
Richmond Hill, ON L4E3N8

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff

Reza Jamaat 
Rating:
5.0

Customer did not leave a comment.

Irene Vilinsky 
Rating:
5.0

Customer did not leave a comment.

Tak Shu Lee 
Rating:
5.0

Customer did not leave a comment.

yuehan guan 
Rating:
5.0

Customer did not leave a comment.

ALIAKBAR KHALILPOUR SIABAI 
Rating:
5.0

Excellent location, nice and friendly staff...

Jamal Jalali-Dolatshahi 
Rating:
1.0

Customer did not leave a comment.

Kevin Collins 
Rating:
1.0

Not happy with the service at all. They overcharged and took advantage. Not going to recommend it to anybody! Bad service

Kamyar Javan Moghadam 
Rating:
5.0

Parking is a challenge

Pierre Brunet 
Rating:
3.0

I said It’s ok without insurance, but he added it. Pay more money.

DI ZHANG 
Rating:
1.0

I arrived at the haul location before 8 am and no one showed up . I waited until 915 am and still no one came. I am very disappointed. Can I please get a call back 647 388-0576

Jim Marrelli 
Rating:
4.0

Very efficient customer service on site. Also very prompt billing and the receipt was sent electronically the next day. The truck is quite basic (hand crank windows, driver’s seat has manual forwards/ backwards adjustment, and no vertical adjustment, rudimentary radio), but clean and the drive was mainly smooth. I rented a 10 ft box van. There was plenty of room for my stuff but there was no ramp to get into the back. There were nice big mirrors on both sides but no backup cameras. Parking in the back for returns can be challenging depending if other drivers park properly and leave enough space for others. A suggestion is to have assigned parking spots and permission to park somewhere else if all spots are taken. Also another suggestion is to have the gas reading done on level ground. The present parking is on a slope making gas level readings inconsistent. It might be better to ask all customers to fill up the gas tank before returning the vehicle so everyone can start off with a full tank at the start of their trip. It would be easier to fill up the tank at the end of the day than to try to fill to a less than full level.

EDMUND LIANG 
Rating:
5.0

Customer did not leave a comment.

Xiaoke Chen 
Rating:
5.0

Nice and friendly staff with quick check-in and check-out service.

Jamal Jalali-Dolatshahi 
Rating:
5.0

thanks for good service

Eduard Shayevich 
Rating:
5.0

Customer did not leave a comment.

John Scott Mooney 
Rating:
5.0

Customer did not leave a comment.

Ira Morris 
Rating:
5.0

Excellent service from the owner Amir. Will definitely recommend to friends and family

Anar Bohari 
Rating:
3.0

Customer did not leave a comment.

Kyryl Popov 
Rating:
3.0

Customer did not leave a comment.

Raymond Masse 
Rating:
2.0

I should have got a better service and discount for a day flat rate

Varun Verma 
Rating:
5.0

Customer did not leave a comment.

TZE HUNG Woo 
Rating:
2.0

Hi My problem was with the amount I paid I asked my friends about the cost of U-Haul, none of them mentioned the mileage I traveled. It's strange to me that you announce that the rent of U-Hall is about 20 dollars, but at the end of the job, they charged me more than 90 dollars! Sorry but I feel that they have robbed me !! I think this problem is belongs to U-Hall cod and low And the location can’t do anything.

SAEED DOMIRANI 
Rating:
5.0

Customer did not leave a comment.

Vasanthan Nagarasa 
Rating:
5.0

Customer did not leave a comment.

Balazs Kara 
Rating:
5.0

Amir is a good exsmple of how an agent should be. Honest, very detailed about your contract and a professional. Highly recommend this place. Not all places are the same but this place is it.

GIL C GARCIA 
Rating:
2.0

I returned the truck with 3/4 of the gas tank full. I received money for 1/4.

daniela lobodan 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Ross Jull 
Rating:
4.0

Customer did not leave a comment.

GIAVANNI Riccio 
Rating:
5.0

Customer did not leave a comment.

Esworth.S Brooks 
Rating:
5.0

Customer did not leave a comment.

ALFONSO Fulchini 
Rating:
5.0

Customer did not leave a comment.

Manuel Ayala Hernandez 
Rating:
5.0

Excellent service, Staff was very helpful and friendly specially Amir.Strongly recommend this location

siamand Mohammadi 
Rating:
5.0

Customer did not leave a comment.

Dustin Facistol 
Rating:
2.0

Didn’t have the truck I had reserved. I refilled the gas and left the receipt in the truck pricing it, and still got charged for gas. Poor service.

Eric Frans 
Rating:
1.0

Customer did not leave a comment.

Hadi Eslamimazhab 
Rating:
5.0

Customer did not leave a comment.

PETER OLIVER 
Rating:
1.0

Customer did not leave a comment.

WALEED ABDEL MOHAMED 
Rating:
5.0

Thank you Amir

Vadim Iakouchov 
Rating:
5.0

Amir was great. Efficient check in and check out!! They actually answer their phone ... a lot of other UHaul locations do not!! I called ahead the morning of pick up to ensure it was there ... all good! I definitely will use this location again. We rent maybe every 2nd month or so, for our business requirements also, and this location is handy to our home location, if that works for that cartage requirement. We use another location in Concord for our business requirements (for deliveries in the Toronto downtown/north Toronto area when we need furniture just refinished by us to be delivered) and they're great too!

Mark Wilson 
Rating:
3.0

Customer did not leave a comment.

Eliyahu Goldberg 
Rating:
5.0

Customer did not leave a comment.

Fereydoun Khodayari 
Rating:
5.0

Customer did not leave a comment.

Mehdi Salehi 
Rating:
5.0

Customer did not leave a comment.

pooneh pourahabibi 
Rating:
3.0

Customer did not leave a comment.

BAHRAM POURBEMANI 
Rating:
5.0

Please tell customers exactly how much for each Km rate? That’s fair for customers, Many Thanks

Vi Nhien Tran 
Rating:
4.0

Customer did not leave a comment.

Paul Dutra 
Rating:
4.0

Good service and treat people respectfully and honest

MOHAMMAD GOLZARI 
Rating:
1.0

You guys should show up on time. You promised there was a truck to be picked up at 8am and you guys didn’t show up hours later. We had to pay people to stand around until the truck came. We had the elevator on service for a certain time and couldn’t finish the move because of this.

Tony Boseovski 
Rating:
1.0

Customer did not leave a comment.

SHANG GAO 
Rating:
1.0

Your Rep is rude!!! We returned our truck with the same amount of gas as when we took it but he proceeded to charge us for it and when I asked for him to break down the extra charges he wouldn't let me speak. He continued to speak over me until I was so frustrated I asked him to stop speak for 5 seconds and he then hung up on me. The truck was disgustingly dirty!!! There is something wrong with the front end of the truck . We have used uhaul so many times but this location was a first and never again!!! Maybe never use uhaul again. So disappointed.

Elizabeth Creelman 
Rating:
5.0

Customer did not leave a comment.

Tai Wai David Chan 
Rating:
5.0

The staff were extremely helpful!

Cassandra Beale 
Rating:
5.0

Customer did not leave a comment.

david schwabach 
Rating:
5.0

Customer did not leave a comment.

ZHENGJUN HUANG 
Rating:
1.0

Gas level the same , was charged for 20L and a fee. yard is dirty and very tight for trucks

David McLellan 
Rating:
5.0

Customer did not leave a comment.

SEYEDMOHSEN MOUSSAVI 
Rating:
5.0

Customer did not leave a comment.

ALIREZA AZHARI 
Rating:
5.0

Customer did not leave a comment.

ACHINT AHLUWALIA 
Rating:
4.0

Customer did not leave a comment.

Mehrdad Mehrabi 
Rating:
1.0

I booked online, then got called two days before my reservation date to be told location changes. Went to new location on the day of, only to have the site tell me I’m at the wrong location. Called customer service, waited a good 10 mins until someone answered and was told I need to go to get another location which is now in the complete opposite direction of my destination and am now being charged extra mileage. Absolutely unacceptable when there are tight timelines involved with elevator bookings etc. We were behind schedule and now paying extra. Will not book with u-haul again.

Emineh Babayan 
Rating:
2.0

We wee scheduled for an 8am pickup and the employee showed up at 8:30 am unapologetic, like nothing happened. Totally unphased.

Rocco Cornacchia 
Rating:
5.0

Customer did not leave a comment.

SUJANTHAN SAHAYANATHAR 
Rating:
5.0

All excellent

ACHINT AHLUWALIA 
Rating:
4.0

Customer did not leave a comment.

Alisa Mazat 
Rating:
3.0

Had an issue with the billing. I returned the cargo Van on Thursday night and dropped the key in the box. The next day was Good Friday and the shop was closed. When I checked my account, there was a button that said I can return my vehicle and that there would be a $20 service fee if I didn’t complete the online return. I went back to the shop to the online return even though I already dropped off the van the day before. When I checked my receipt the next day, I was overcharged an extra day. I talked to Hello Tire manager Amir and he told me that only UHaul can refund the extra charge back to me. I’m still waiting for U-Haul to contact me.

YUE-HIN Walter MAK 
Rating:
3.0

No dolly was available at the truck or anywhere else it was after hours no one was at the location they should have said it is not available instead of charging me for it. I requested refund dispute but also no respond i have not received my money back. It was very difficult for me to move without dolly i was counting on it very disappointed my back still hurting me until now from lifting heavy, boxes not good

Ihab Sharif 
Rating:
5.0

Easy and smooth rental experience. Amir was courteous and very helpful!

HANG CHUNG Chu 
Rating:
3.0

Customer did not leave a comment.

Bashar Yousif 
Rating:
5.0

Friendly and professional staff.

Homayoon Ahadian 
Rating:
5.0

Customer did not leave a comment.

Chi-Leung Yip 
Rating:
5.0

Customer did not leave a comment.

Andrei Kondachkov 
Rating:
5.0

Very friendly crew. Overall easy process

Hugo Cesar Sanchez Fuentes 
Rating:
3.0

I kindly request a 15-minute waiting period following self-check-in, as there is currently no staff available at the service counter to provide the car key. Furthermore, the condition of the car park is suboptimal, with muddy terrain causing both my car and the U-Haul truck to become soiled on the floor mat. Additionally, the small size of the car park makes it challenging to maneuver the U-Haul truck in and out of the space. Moreover, the return car key dropbox windows are too small to accommodate the key, which is a concern. Lastly, the initial fuel level being below half is uncomfortable for me. However, U-Haul branch located at 360 Newkirk Rd, Richmond Hill, ON L4C 3A2, as it does not have the above issues.

WING HANG LAU 
Rating:
5.0

Customer did not leave a comment.

Leonid Chernyshov 
Rating:
5.0

First time renting an U-Truck truck here and Amir was courteous and helpful. The rental was smooth, easy and accurate.

Hang CHUNG Chu 
Rating:
4.0

Customer did not leave a comment.

Sasan Manoochehri 
Rating:
5.0

Customer did not leave a comment.

MINJOO HA 
Rating:
5.0

Customer did not leave a comment.

VLADISLAV ARTYM 
Rating:
5.0

Everything are excellent! This is the second times we went back rent a U-Haul truck for moving. And we’ll go back to U-Haul rent a truck later move again, because all our stuffs just put in the self storage room for 2 months for temporary. Thanks!

Vi Nhien Tran 
Rating:
5.0

Customer did not leave a comment.

Garry Anggawinata 
Rating:
3.0

Customer did not leave a comment.

RICHARD SARABANDO 
Rating:
2.0

The location themselves did a great job. My reservation was however made and confirmed for the major Mackenzie location and I was transfered 15 minutes away to pick up my vehicle. The individual at425 major Mackenzie was very dismissive and rude.

farzad Safikhani 
Rating:
5.0

Customer did not leave a comment.

BERNARD FLORES 
Rating:
5.0

Orders/Order 73320294 My 2nd attempt with this Rental adventure went extremely well especially with the Owner/manager at Hello Tire . Clean,bright,store front and he was patient and very co operative with me and the free good quality coffee was a heck of a bonus after what I had to endure since Thursday ,January 12th . The 1st reservation with the beginning info is noted below. Order Summary Rental Equipment Reservation #: 73059362 Pick Up Location: James Snow Storage East 360 Newkirk Rd Richmond Hill, ON L4C3A2 Date & Time: Thursday, January 12, 2023 at 4:00 PM Drop Off Location: James Snow Storage East 360 Newkirk Rd Richmond Hill, ON L4C3A2 Date & Time: Friday, January 20, 2023 at 4:00 PM It was a horrible experience and there would be to much to write and it would increase my anxiety level . If you search the call records/chats/phone recordings from Thursday 12th,Friday,January 13th for the Quote/reservation # 73059362 and then if you want me to fill in any blanks of my unsatisfactory usage of the Mobile TruckShare 24/7 App option then someone from Uhaul can give me a call or email or text . Joseph Demasi Cell or text. (647)882-2986 email: demasiorjoseph@gmail.com I know this much I was cold frustrated unhappy and spent monies on cab and coffees and 6-9 hours over 2 days to attempt to rent a truck from Uhaul and was ready to trash the company name and go to another rental company but a final attempt and call got me to a live person at Hello Tire on the 2nd Reservation gave me the wonderful experience I have heard about and seen of Uhaul. I was told a file was started on my issues I had and I would perhaps receive a credit or ? on a next rental from UHAUL.

GIUSEPPE DEMASI 
Rating:
5.0

Customer did not leave a comment.

YIJIE LU 
Rating:
5.0

I would recommend this location for everyone and to anyone who needs to rent a UHaul Van. Very affordable too. Thanks to Salim the Manager. Peaceful easy, going, and stress-free.

YEWANDE OLUFUNTO ADEJUWON 
Rating:
5.0

Customer did not leave a comment.

PAUL Annette Ghezzi 
Rating:
5.0

Amir was very friendly in helping my family in moving out process. We were stressed out because of the moving during the new year, but he was really super nice in advising us with the right truck. We deeply thankful for his understanding.

Bashar Hadi 
Rating:
5.0

Customer did not leave a comment.

Yi Fang 
Rating:
5.0

Customer did not leave a comment.

WING KONG STEPHE YAU 
Rating:
5.0

Staff was very friendly, professional. Truck was great

Duff Dixon 
Rating:
5.0

Customer did not leave a comment.

Mehdi Saeidianmanesh 
Rating:
5.0

Customer did not leave a comment.

Maziar Kazemianmarvi 
Rating:
5.0

Customer did not leave a comment.

H Donald Wood 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDREUCCI 
Rating:
4.0

Customer did not leave a comment.

Ross Tayler 
Rating:
5.0

Customer did not leave a comment.

JIAN KANG 
Rating:
5.0

More hose power.

VITRI HUYNH 
Rating:
5.0

It would have been nice if the windshield was clear of snow and ice.

William WONG 
No reviews have been submitted for this location.

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