Customer Reviews for Hello Self Storage

52 reviews

6631 Larmanda   Dallas, TX 75231

(214) 221-5979

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(214) 221-5979

6631 Larmanda
Dallas, TX 75231

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was there for many years great customer service always helpful. Very understanding and kind.

LEIGH HAMILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Rodriguez  |  Overall Experience 
Rating:
5.0

Great location, staff and facility. I wouldn't hesitate to call them.

Kyle Cross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dibely figueroa  |  Overall Experience 
Rating:
5.0

I called to to give your store my 30 day notice moveout notice on 3/1 your manager took my auto payment off your system and said I didn't need to do anything. Now you're attempting to charge me a late fee and no manager can call me back to remove the additional charges

Colin Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY GAULE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETH THORNBURG  |  Overall Experience 
Rating:
5.0

The employees at the front office are super helpful. The indoor storage facilities are clean & secure, yet easily accessible for those renting a storage unit here.

Alexander Sutcliffe  |  Reservation 
Rating:
5.0

I came rushing in right before closing but the manager on duty was fantastic. He took his time to get all my paperwork signed and explain it the security features in place. He evenshowed me to my unit

Samantha Sorlie  |  Reservation 
Rating:
5.0

I ended up not needing the unit as I secured a home sooner than I expected.

Stacy Schirato  |  Reservation 
Rating:
5.0

I had the worst move in experience. Everything that could have gone wrong seemed to be going wrong and the employees here were super kind, understanding and helpful. Recommend this location.

Elizabeth Haley  |  Reservation 
Rating:
5.0

Kevin was very nice and helpful. Much appreciated.

Daphne Ponds  |  Reservation 
Rating:
5.0

Friendly service! The facility is very, very clean and secure. I feel very confident using this storage facility.

Mandi Valdez  |  Reservation 
Rating:
5.0

Thank you

Leslie Vargas  |  Reservation 
Rating:
5.0

Great location, great service, very helpful employees.

Scott Stabler  |  Reservation 
Rating:
5.0

We arrived just before closing. Long story short, my dog locked herself in the vehicle w her paw while I paid. Front desk guy stayed LONG after closing time to help. Kinda pricy, but GREAT service!

Joshua Salinas  |  Reservation 
Rating:
1.0

Website says open 9am-4pm Saturday, but found door locked and place closed at 230pm. Had a truck full of boxes with an online reservation. Went to the competition and gave them my business.

Bryson Person  |  Reservation 
Rating:
4.0

Even tho lots of construction and not most modern, it is quite tight and remains pretty dust free.. we have stored here two different times and NEVER had a problem.

THOMAS ALEXANDER  |  Overall Experience 
Rating:
3.0

Staff very helpful. Because of construction not very secure. Would like office to stay open later.

cynthia rhea  |  Overall Experience 
Rating:
1.0

They could not find my booking even with my confirmation I am disappointed in the service

Erica Amos  |  Reservation 
Rating:
5.0

Had things stored there 5 1/2 years! Always clean, no bugs, & very friendly, helpful staff. Recommend it highly!

GREGORY HARRISON  |  Overall Experience 
Rating:
5.0

Great place! Everyone in the office was so helpful and friendly!

Jenna Gaule  |  Overall Experience 
Rating:
3.0

Rough parking lot

Glenn Valdes  |  Reservation 
Rating:
5.0

Everything went smooth & I love my storage unit. Thanks!!

Destiny Boyd  |  Reservation 
Rating:
1.0

Moved out on 7/18/18, and was still billed for the following month and still have not received my refund. Communication is very poor when dealing with this company.

ELONDA CHISM  |  Overall Experience 
Rating:
5.0

The service was super friendly and helpful in preparing a first time storage unit buyer. The manager walked me to my unit, made sure I knew how to lock and got me a great rate!

Colin Hamilton  |  Reservation 
Rating:
5.0

Great service. Very nice helpful people. Would highly recommend!

Privacy Request  |  First Impressions 
Rating:
1.0

Staff was rude and racist, they do not honor the online specials. They said they`re not affiliated with Uhaul.

Privacy Request  |  First Impressions 
Rating:
4.0

The two people that helped us were so friendly! They were having problems with the computer but were very apologetic. The process went very smoothly, and I`m so glad that I chose this location!

Privacy Request  |  First Impressions 
Rating:
3.0

Very friendly staffing that was helpful and answered all my questions

Privacy Request  |  First Impressions 
Rating:
4.0

The customer service was great elevator broke down in middle of my move and they offered me extra help to get my things in storage the unit was clean and everything was explained

Privacy Request  |  First Impressions 
Rating:
3.0

I did not need the reservation

Privacy Request  |  First Impressions 
Rating:
2.0

People in the office were nice. Problems: the elevator stopped working with one of my movers inside. Also, the elevator took approx. 5 minutes to get to the second floor after a while.

Privacy Request  |  First Impressions 
Rating:
5.0

Didnt move in .

Privacy Request  |  First Impressions 
Rating:
2.0

Staff very helpful. Dead roaches in the halls. Elevator traps people inside. There is a sign inside saying “stay calm”. Another option would be to FIX the elevator. Needs more signage maze like.

Privacy Request  |  First Impressions 
Rating:
5.0

Ben went above and beyond to help us. He switched our uhaul reservation even at the last minute. He made sure our unit fit our needs and was so helpful. I would highly recommend this facility.

KATHERINE BURKE  |  First Impressions 
Rating:
3.0

John was very helpful and left a precise and detailed directions to my unit.

Privacy Request  |  First Impressions 
Rating:
3.0

Security code was not correct. Paid for 2 days and was not able to access storage unit. The Code was corrected but I lost two days. I think It should be prorated back to me

Privacy Request  |  First Impressions 
Rating:
4.0

The facility is clean and the storage I choose is perfect for my belonging. Staff was corteous and the process was very good.

Privacy Request  |  First Impressions 
Rating:
3.0

We never moved in—but everyone I spoke with on the phone was very courteous and helpful.

Privacy Request  |  First Impressions 
Rating:
5.0

very friendly, helpful

JAY BANKS  |  First Impressions 
Rating:
4.0

Great employees

Privacy Request  |  First Impressions 
Rating:
5.0

Lady at front desk -- manager? -- was super friendly and helpful. I really appreciated her positive attitude!

Privacy Request  |  First Impressions 
Rating:
4.0

The desk workers are great and helped us find a larger unit closer to the door.

Privacy Request  |  First Impressions 
Rating:
5.0

Service was friendly and fast. My storage was clean and ready to go. The flat dollies were not easy to locate, but once I found them they worked out great!

Privacy Request  |  First Impressions 
Rating:
5.0

Very attentive to what I needed and all my questions were answered

Privacy Request  |  First Impressions 
Rating:
3.0

The unit was clean. There weren`t that many dollies available for use. The freight elevator was dirty. The unit is not what I expected at its price, I expected more space for the price. Oh well!

Privacy Request  |  First Impressions 
Rating:
5.0

Always nice and friendly here but I had to cancel my reservation because I found one closer to my ultimate location

Privacy Request  |  First Impressions 
Rating:
5.0

very nice and friendly

Privacy Request  |  First Impressions 
Rating:
3.0

I was not able to move until the 31st. This caused me to have to pay additional truck rental fees. Please waive the $45.00 late fee as compensation for this mis-communication. Thank you.

Privacy Request  |  First Impressions 
Rating:
3.0

My gate code still does not work.

PATRICIA KOB  |  First Impressions 
Rating:
5.0

The people there were very courteous and professional. It was very clean.

FRANK PANICO JR  |  First Impressions 
No reviews have been submitted for this location.

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