Comentarios del cliente para Heights Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Heights Mini Storage

Grado total:

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James B. en

Grado:

My rental pickup location was changed without notice, and changed to a facility that wasn't open when I requested the rental. On top of that, the destination was further from my original selection, which resulted in additional charges. Would not recommend.

Steven S. en

Grado:

Very friendly and helpful.

george B. en

Grado:

You have wrong email address for George. Please call him and change it. Thanks. We are tired of getting his receipts etc.

Dan S. en

Grado:

El cliente no dejó un comentario.

Richard T. en

Grado:

One of the worse experiences i have encountered. I didn't originally book here. The first place called me the DAY before and told me the truck i reserved was damaged and they told me to go to another location. I had to drive an extra 3 miles to this location. Then, I was told that reservation was cancelled because i took longer than 1 hour to pick up after my 9 AM Reservation. So, i drove an extra 2 more miles to pick that one up. I originally set up a PICK up walking distances from where i was moving (west 18th) and scheduled a DROP OFF right where i was moving too. (Off Fry and West Little York) So, i estimated 25 miles on my ORIGINALLY reservation. The place that actually had the uhaul available, DID NOT schedule the rental the way I reserved it and told me i needed to drop it off at the same location. I DID NOT account for an EXTRA trip to return the rental. So, what was 25 estimated Mileages, turned into 50 Miles. So, your "29.95" 15 ' Rental, plus mileage ended up costing me $119. I will keep this in mind the next time i plan on using moving services. I understand this is a business and you need to make money, but scamming your customers out of additional dollars is bad business. I budgeted for $75-$85 tops after my reservation, NOT $119.

James P. en

Grado:

Site was not the issue. It was the complete lack of

K. Susie A. en

Grado:

Amazing turnaround! We dropped off the truck and were on our way in no time. Great staff! Courteous and efficient and with a great sense of humor!

Maziar P. en

Grado:

El cliente no dejó un comentario.

Nick P. en

Grado:

El cliente no dejó un comentario.

Sheryl W. en

Grado:

The truck was in terrible condition. Alignment was messed up and the company failed to clean the inside cabin. There was what looked like soda spilled all in the cup holders, on the floorboards, and seats. I also was renting and kept calling to extend the hours but the last hour or so I forgot to make that last phone call so they charged me for another day. What a rip off. It wasnt even 24 hours of having the truck. So I paid close to $200 for 10 hours of use of a dirty, not very road safe truck? This isnt acceptable. I couldnt even drive over 50 with the steering wheel shaking out of control.

Rodger B. en

Grado:

Make sure that a cracked windshield is noted on the contract . I’m

KEVIN D. en

Grado:

When I turned in my truck at 1:25 pm, well ahead of my requested 4:00 pm, no mention was made of extra charges. Yet, I receive a bill for 44.xx for an additional day?

william L. en

Grado:

El cliente no dejó un comentario.

Sam S. en

Grado:

El cliente no dejó un comentario.

sarah C. en

Grado:

Not much parking, but customer service and quality was excellent. Thanks for a smooth move!

Brandon N. en

Grado:

everything about this rental was a poor experience. The truck was dirty, the equipment i requested was not in the truck. and I had to spend hours trying to get things fixed. I was charged incorrectly and have still been waiting to be contacted about all the issues that I had with Uhaul. I've used Uhaul for several moves and this had never happened before, so it was very confusing. I think it was this particular location. It was a shady area of the Heights.

Brenda R. en

Grado:

El cliente no dejó un comentario.

GLEN A. en

Grado:

Overcharged. No contact or taking responsibility, no apology or explanation. Had to get corporate office involved. Won’t return to this location.

Grabiel S. en

Grado:

El cliente no dejó un comentario.

SIMON M. en

Grado:

There was nobody to turn in the truck to. He left a phone number, no answer. Fortunately there was a drop box for the key and contract

Eric A. en

Grado:

This is for uhaul overall: I reserved the 20 foot truck 3 weeks in advance to ensure I had not only that size, but a favorable location. I got neither. I was stuck with a 15 foot truck which meant I had to throw away a lot of my possessions because I had no other means of getting them. Also, I had to drive a lot further to pick up my truck, because the 5 locations that were right by my apartment didn't have the equipment dollies I needed either. I always have a terrible experience with uhaul reservations.

Mark F. en

Grado:

El cliente no dejó un comentario.

Blanca H. en

Grado:

This is where had the drop off info been given from the get go, I would have known what to do. There was no one at the drop off; I had to guess at what I was supposed to do.

Michael R. en

Grado:

UHaul truck worked well. Was a good experience.

Jennifer C. en

Grado:

El cliente no dejó un comentario.

Ashley W. en

Grado:

There was no where to part the truck.

Philip T C. en

Grado:

El cliente no dejó un comentario.