Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience picking up a trailer from this location. I forgot his name but he was so helpful and nice when we picked up our trailer first thing in the morning. Highly recommend picking up from this location.
Tabatha Cruz
Rating:
5.0
Customer did not leave a comment.
Donald Howlett
Rating:
3.0
Customer did not leave a comment.
Alyssa Jehanyar
Rating:
5.0
Everything went smoothly, and the guy was very polite and professional
MIGUAL rolon
Rating:
5.0
Customer did not leave a comment.
Scott Double
Rating:
5.0
5 Star Service!!!
Gary Butler
Rating:
5.0
Significant delay appeared to be caused by your reservation platform.
MICHAEL LAMBRIGHT
Rating:
5.0
Customer did not leave a comment.
WARREN SAUDER
Rating:
5.0
Customer did not leave a comment.
Jason marshall
Rating:
5.0
Very professional and very good. Thank you!
David Higens
Rating:
4.0
Owner was very helpful in hook-up and return
Carlton Schooley
Rating:
5.0
Customer did not leave a comment.
Barbara Bongiorno
Rating:
5.0
Customer did not leave a comment.
Andrew Ranoni
Rating:
5.0
Customer did not leave a comment.
KERRY BECK
Rating:
5.0
Customer did not leave a comment.
Zachary Fruchey
Rating:
5.0
The service from this place are exceptional! Trucks and trailers from this place are checked and repaired before they leave.
JUDY WYSE
Rating:
1.0
Pete Grisier, Archbold Ohio 43502 was deceptive! Took advantage of senior women. In all the calls I made to question times and charges, not once in my notes did he instruct me to make sure add gas in. Nor did he inform my driver. When returned a few hours later he would not grant my driver ability to drive 2miles to add gas! Liar and thief! Overcharged! Down right dirty business practice through Heartwood Cabinetry
Peggy Myers
Rating:
5.0
Customer did not leave a comment.
JAY SWISHER
Rating:
5.0
This is the only place local that I will rent from! Great service and awesome staff!!
Michael Haas
Rating:
5.0
Heartwood was perfect
CLAYTON CAMERON
Rating:
5.0
Customer did not leave a comment.
Shelly hoover
Rating:
5.0
Customer did not leave a comment.
JOEL GRIESER
Rating:
5.0
Customer did not leave a comment.
Winter Sevey
Rating:
5.0
Customer did not leave a comment.
Philip Bontrager
Rating:
3.0
Customer did not leave a comment.
Linda Macon
Rating:
5.0
Great service from Pete and crew. I had to rent another day in a emergency, 1 text and it was done. That service
Julius Fonseca
Rating:
5.0
Dropped the truck off after hours
James Brown
Rating:
5.0
Customer did not leave a comment.
Michael Haas
Rating:
5.0
Customer did not leave a comment.
JEFFREY CORESSEL
Rating:
5.0
Get better gas mileage? Would like to get Cargo van but can't rent one of those any more? Dealer did a GREAT JOB!!
Joshua Storrer
Rating:
5.0
Was under the impression if it wasnt at the location needed they would make an effort to get the truck needed meant They would get the truck . Not send us to the location to get the truck . But they allowed additional milage but that still took us 1.6 miles over .. still it got us moved and safely and Yes we will use them again because its reliable ..
charles birchfield
Rating:
5.0
Customer did not leave a comment.
SHANE PHILLIPS
Rating:
5.0
It was a pleasure to do business with Pete. Pete made sure I had the equipment I had requested and explained everything to me. Thanks Pete
John GOCHENOUR
Rating:
5.0
The trailer was smelly, but it was resolved by airing it out before we loaded it. Pete is great.
Lori Bontrager
Rating:
5.0
Customer did not leave a comment.
Jeremy Durham
Rating:
5.0
Customer did not leave a comment.
Lisa Ann Grossman
Rating:
5.0
Customer did not leave a comment.
Andrew Saffell
Rating:
3.0
Customer did not leave a comment.
Joseph Mahon
Rating:
5.0
Customer did not leave a comment.
Thomas Brockley
Rating:
5.0
Customer did not leave a comment.
Lisa Larson
Rating:
5.0
Customer did not leave a comment.
JOHN LANDOLT
Rating:
5.0
Customer did not leave a comment.
Mary Ann Beaton
Rating:
5.0
Customer did not leave a comment.
DOUG MILLER
Rating:
5.0
Customer did not leave a comment.
Jasen Issa
Rating:
5.0
Very nice staff. Greeted us as we pulled in and was very courteous. Even recommended a nearby church that gives away furniture for free.
Nichole Mundy
Rating:
5.0
Customer did not leave a comment.
Dawn Howard
Rating:
5.0
Customer did not leave a comment.
Brooke Wirth
Rating:
5.0
Customer did not leave a comment.
TERESA JOHNSON
Rating:
5.0
Customer did not leave a comment.
Eric Shadowens
Rating:
5.0
Customer did not leave a comment.
Joshua Voll
Rating:
5.0
Everything was good. The associate was very friendly. 5 stars to him.
MANLEY FERNANDES
Rating:
5.0
Customer did not leave a comment.
Eric Shadowens
Rating:
5.0
Customer did not leave a comment.
STEPHEN JONES
Rating:
5.0
Customer did not leave a comment.
MARE SCHMUCKER
Rating:
5.0
Customer did not leave a comment.
Rufina Martinez
Rating:
5.0
Very professional. Very customer service oriented. Would highly recommend to anybody.
STEPHEN JONES
Rating:
5.0
Customer did not leave a comment.
jeannie gram
Rating:
5.0
Customer did not leave a comment.
Richard dixon
Rating:
5.0
Customer did not leave a comment.
JACKIE MCCARLEY
Rating:
5.0
Customer did not leave a comment.
Joseph Delphia
Rating:
5.0
Great Customer service and I would recommend people to use this location. Extremely helpful customer service!!!
Matt Batterson
Rating:
5.0
Very helpful and accommodating.
John Precht
Rating:
5.0
Customer did not leave a comment.
Amy Rocha
Rating:
4.0
Customer did not leave a comment.
Lucas Short
Rating:
5.0
Pete is a great guy recomend him to my friends He is Super ! He hooked up my trailer in te rain . awesome !
DAVID ROHRS
Rating:
5.0
Customer did not leave a comment.
kathryn chesarino
Rating:
5.0
Customer did not leave a comment.
Joseph Delphia
Rating:
4.0
Customer did not leave a comment.
Michael Doerr
Rating:
5.0
Customer did not leave a comment.
Ellen Lorenzo
Rating:
5.0
Customer did not leave a comment.
ALYSSA GAMBO
Rating:
5.0
Customer did not leave a comment.
Richard King
Rating:
5.0
Pick up was awesome! Helpful and welling to work around schedules! We would definitely use this location again for pick-up or drop off! A+++++++!
Gerald Perez
Rating:
5.0
Nothing i can think of,Pete was great to work with.
Ronald ZWYER
Rating:
4.0
Customer did not leave a comment.
Holly Page
Rating:
5.0
Pete was great to work with
RONALD ZWYER
Rating:
5.0
Customer did not leave a comment.
DARIAN MAYFIELD
Rating:
5.0
Everyone was friendly, In and on my way within fifteen minutes. Everything was handled over the phone. Sign your papers and drive
RAYMOND REYNOLDS
Rating:
4.0
They should have checked running lights before I left.
Tom George
Rating:
4.0
Customer did not leave a comment.
Matthew Howard
Rating:
1.0
Customer did not leave a comment.
PETER WEGNER
Rating:
5.0
I was extremely happy with the whole experience. If I ever need to rent again for sure I will go there again.
Carol Mynhier
Rating:
5.0
Polite service and easy process
VIRGINIA Minton
Rating:
5.0
Customer did not leave a comment.
JOHN THOMAS
Rating:
5.0
Pete offered great service! He was very kind and cooperative.The process was easy, fast, and affordable. I will definitely be back in the future!
Isaiah Gomez
Rating:
5.0
Pete was awesome helping us to secure our rental. It was easy to pick up and easy to return.
Linda Hernandez
Rating:
1.0
Well, two hours into out move from Ohio to Chicago, the speedometer decided to go out and was stuck at 100. I had a child in the car with me & thats unacceptable. Not to mention I paid for a dozen pads and received eleven.
Stephan Cohn
Rating:
5.0
Customer did not leave a comment.
KIRK THOMPSON
Rating:
5.0
Customer did not leave a comment.
BARBARA COLLEY
Rating:
5.0
All good
JEFFERY STRONG
Rating:
5.0
Customer did not leave a comment.
SANFORD WYSE
Rating:
5.0
Customer did not leave a comment.
katrina wyse
Rating:
5.0
Customer did not leave a comment.
Carrie Baynes
Rating:
5.0
Customer did not leave a comment.
Jacob Mourey
Rating:
3.0
Like for the charge of miles not to be charged until you get to where you are going . pulse I returned the truck back early like 7 hours .and no discount was given that I know of.
CAROL DONLEY
Rating:
5.0
Service was exceptional. My truck was ready when I arrived and the checkout process by the U-Haul representative was efficient and professional. A very easy "DROP OFF" process too. Appreciate the great value that this U-Haul site proviced.
Calvin Bowers
Rating:
5.0
Customer did not leave a comment.
Adam Vereecke
Rating:
5.0
Customer did not leave a comment.
Adam Kinsman
Rating:
5.0
Was so glad to have a place opened in a Sunday,and that it was in our community area.Will let people know where you are Located at.