Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service from this place are exceptional! Trucks and trailers from this place are checked and repaired before they leave.
JUDY W.
Rating:
1.0
Pete Grisier, Archbold Ohio 43502 was deceptive! Took advantage of senior women. In all the calls I made to question times and charges, not once in my notes did he instruct me to make sure add gas in. Nor did he inform my driver. When returned a few hours later he would not grant my driver ability to drive 2miles to add gas! Liar and thief! Overcharged! Down right dirty business practice through Heartwood Cabinetry
Peggy M.
Rating:
5.0
Customer did not leave a comment.
JAY S.
Rating:
5.0
This is the only place local that I will rent from! Great service and awesome staff!!
Michael H.
Rating:
5.0
Heartwood was perfect
CLAYTON C.
Rating:
5.0
Customer did not leave a comment.
Shelly H.
Rating:
5.0
Customer did not leave a comment.
JOEL G.
Rating:
5.0
Customer did not leave a comment.
Winter S.
Rating:
5.0
Customer did not leave a comment.
Philip B.
Rating:
3.0
Customer did not leave a comment.
Linda M.
Rating:
5.0
Great service from Pete and crew. I had to rent another day in a emergency, 1 text and it was done. That service
Julius F.
Rating:
5.0
Dropped the truck off after hours
James B.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Customer did not leave a comment.
JEFFREY C.
Rating:
5.0
Get better gas mileage? Would like to get Cargo van but can't rent one of those any more? Dealer did a GREAT JOB!!
Joshua S.
Rating:
5.0
Was under the impression if it wasnt at the location needed they would make an effort to get the truck needed meant They would get the truck . Not send us to the location to get the truck . But they allowed additional milage but that still took us 1.6 miles over .. still it got us moved and safely and Yes we will use them again because its reliable ..
charles B.
Rating:
5.0
Customer did not leave a comment.
SHANE P.
Rating:
5.0
It was a pleasure to do business with Pete. Pete made sure I had the equipment I had requested and explained everything to me. Thanks Pete
John G.
Rating:
5.0
The trailer was smelly, but it was resolved by airing it out before we loaded it. Pete is great.
Lori B.
Rating:
5.0
Customer did not leave a comment.
Jeremy D.
Rating:
5.0
Customer did not leave a comment.
Lisa Ann G.
Rating:
5.0
Customer did not leave a comment.
Andrew S.
Rating:
3.0
Customer did not leave a comment.
Joseph M.
Rating:
5.0
Customer did not leave a comment.
Thomas B.
Rating:
5.0
Customer did not leave a comment.
Lisa L.
Rating:
5.0
Customer did not leave a comment.
JOHN L.
Rating:
5.0
Customer did not leave a comment.
Mary Ann B.
Rating:
5.0
Customer did not leave a comment.
DOUG M.
Rating:
5.0
Customer did not leave a comment.
Jasen I.
Rating:
5.0
Very nice staff. Greeted us as we pulled in and was very courteous. Even recommended a nearby church that gives away furniture for free.
Nichole M.
Rating:
5.0
Customer did not leave a comment.
Dawn H.
Rating:
5.0
Customer did not leave a comment.
Brooke W.
Rating:
5.0
Customer did not leave a comment.
TERESA J.
Rating:
5.0
Customer did not leave a comment.
Eric S.
Rating:
5.0
Customer did not leave a comment.
Joshua V.
Rating:
5.0
Everything was good. The associate was very friendly. 5 stars to him.
MANLEY F.
Rating:
5.0
Customer did not leave a comment.
Eric S.
Rating:
5.0
Customer did not leave a comment.
STEPHEN J.
Rating:
5.0
Customer did not leave a comment.
MARE S.
Rating:
5.0
Customer did not leave a comment.
Rufina M.
Rating:
5.0
Very professional. Very customer service oriented. Would highly recommend to anybody.
STEPHEN J.
Rating:
5.0
Customer did not leave a comment.
jeannie G.
Rating:
5.0
Customer did not leave a comment.
Richard D.
Rating:
5.0
Customer did not leave a comment.
JACKIE M.
Rating:
5.0
Customer did not leave a comment.
Joseph D.
Rating:
5.0
Great Customer service and I would recommend people to use this location. Extremely helpful customer service!!!
Matt B.
Rating:
5.0
Very helpful and accommodating.
John P.
Rating:
5.0
Customer did not leave a comment.
Amy R.
Rating:
4.0
Customer did not leave a comment.
Lucas S.
Rating:
5.0
Pete is a great guy recomend him to my friends He is Super ! He hooked up my trailer in te rain . awesome !
DAVID R.
Rating:
5.0
Customer did not leave a comment.
kathryn C.
Rating:
5.0
Customer did not leave a comment.
Joseph D.
Rating:
4.0
Customer did not leave a comment.
Michael D.
Rating:
5.0
Customer did not leave a comment.
Ellen L.
Rating:
5.0
Customer did not leave a comment.
ALYSSA G.
Rating:
5.0
Customer did not leave a comment.
Richard K.
Rating:
5.0
Pick up was awesome! Helpful and welling to work around schedules! We would definitely use this location again for pick-up or drop off! A+++++++!
Gerald P.
Rating:
5.0
Nothing i can think of,Pete was great to work with.
Ronald Z.
Rating:
4.0
Customer did not leave a comment.
Holly P.
Rating:
5.0
Pete was great to work with
RONALD Z.
Rating:
5.0
Customer did not leave a comment.
DARIAN M.
Rating:
5.0
Everyone was friendly, In and on my way within fifteen minutes. Everything was handled over the phone. Sign your papers and drive
RAYMOND R.
Rating:
4.0
They should have checked running lights before I left.
Tom G.
Rating:
4.0
Customer did not leave a comment.
Matthew H.
Rating:
1.0
Customer did not leave a comment.
PETER W.
Rating:
5.0
I was extremely happy with the whole experience. If I ever need to rent again for sure I will go there again.
Carol M.
Rating:
5.0
Polite service and easy process
VIRGINIA M.
Rating:
5.0
Customer did not leave a comment.
JOHN T.
Rating:
5.0
Pete offered great service! He was very kind and cooperative.The process was easy, fast, and affordable. I will definitely be back in the future!
Isaiah G.
Rating:
5.0
Pete was awesome helping us to secure our rental. It was easy to pick up and easy to return.
Linda H.
Rating:
1.0
Well, two hours into out move from Ohio to Chicago, the speedometer decided to go out and was stuck at 100. I had a child in the car with me & thats unacceptable. Not to mention I paid for a dozen pads and received eleven.
Stephan C.
Rating:
5.0
Customer did not leave a comment.
KIRK T.
Rating:
5.0
Customer did not leave a comment.
BARBARA C.
Rating:
5.0
All good
JEFFERY S.
Rating:
5.0
Customer did not leave a comment.
SANFORD W.
Rating:
5.0
Customer did not leave a comment.
katrina W.
Rating:
5.0
Customer did not leave a comment.
Carrie B.
Rating:
5.0
Customer did not leave a comment.
Jacob M.
Rating:
3.0
Like for the charge of miles not to be charged until you get to where you are going . pulse I returned the truck back early like 7 hours .and no discount was given that I know of.
CAROL D.
Rating:
5.0
Service was exceptional. My truck was ready when I arrived and the checkout process by the U-Haul representative was efficient and professional. A very easy "DROP OFF" process too. Appreciate the great value that this U-Haul site proviced.
Calvin B.
Rating:
5.0
Customer did not leave a comment.
Adam V.
Rating:
5.0
Customer did not leave a comment.
Adam K.
Rating:
5.0
Was so glad to have a place opened in a Sunday,and that it was in our community area.Will let people know where you are Located at.
SHIRLEY S.
Rating:
5.0
Customer did not leave a comment.
MARK E.
Rating:
5.0
Customer did not leave a comment.
TERESA J.
Rating:
5.0
Customer did not leave a comment.
AMY LYNN W.
Rating:
5.0
Professional & very accommodating. Thank you for the assistance with the rental process.
BRUCE I.
Rating:
5.0
Customer did not leave a comment.
ANDREW E.
Rating:
5.0
Customer did not leave a comment.
Charles B.
Rating:
5.0
Customer did not leave a comment.
MELVIN M.
Rating:
5.0
Nothing I can suggest. Everything went well.
DAVID O.
Rating:
5.0
Customer did not leave a comment.
JAMES S.
Rating:
5.0
Nothing they were great
Patricia C.
Rating:
5.0
Customer did not leave a comment.
TIMOTHY T.
Rating:
5.0
Customer did not leave a comment.
Stevenmatthew R.
Rating:
5.0
Customer did not leave a comment.
DEAN H.
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
5.0
Customer did not leave a comment.
Gloria B.
Rating:
5.0
Went above and beyond to get the truck we needed. Wouldn't have known a smoker had used it before us if they hadn't told us!!
MARK E.
Rating:
2.0
we rented from napoleon was told they did not have truck and would not be charged for pick up in archbold we got charged for the extra mileage, went to return and website was down
