This was the absolute worst experience I have had with UHaul. I scheduled a truck and car hauler trailer. The trailer was unavailable and I had to take a smaller truck which resulted in us having to leave a car and part of our belongings. Now my wife has no way to go to work. I have not had the funds to make a 4 hour trip to try to get her car and the rest of our belongings so the landlord threw away our stuff. Luckily I was able to have some one retrieve her car as the landlord was trying to sell it. If I should ever require a moving truck again, it will not be UHaul.JOHN R.
Customer Reviews for Hearn Monument
(U-Haul Neighborhood Dealer)
Carrollton, GA 30117
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The drivers cab smelled like cat urine. I paid for an appliance dolly and 20 blankets to be pre-positioned in the truck, but they were not. I had to drive to another location to pay again for dolly and blankets. I was in a time crunch so I had to go with the cat pee truck. The people at the second location were professional. First location dropped the ball. In the end I am wasting my time writing this since I don't believe the people at the first location give a crap anyway.Brian C.
El cliente no dejó un comentario.Brandon A.
It was after hours.PETE G.
Please provide better customer service at this location specifically! I won't be returning.Asianna H.
El cliente no dejó un comentario.ibrahim B.
El cliente no dejó un comentario.Felisha K.
El cliente no dejó un comentario.Melinda H.
El cliente no dejó un comentario.Chip C.
El cliente no dejó un comentario.Lacie H.
El cliente no dejó un comentario.Jackie H.
They need to do inspections on vehicles when brought back from customers. The tire had huge chunks of rubber missing out of it the transmission was not shifting at all horrible experience did not feel safe at all in that vehicle.Faith S.
Thank you for awesome serviceNicole C.
You're the best, don't change anything.Ricky S.
El cliente no dejó un comentario.Regina P.
Keep up the good work. Thanksmarc G.
I couldn't get online to finish my check inDarrel B.
El cliente no dejó un comentario.Kaneah N.
El cliente no dejó un comentario.Kristopher R.
El cliente no dejó un comentario.Wynette R.
El cliente no dejó un comentario.DANNY S.
El cliente no dejó un comentario.Brittany M.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.GEROGE P.
El cliente no dejó un comentario.Shad B.
El cliente no dejó un comentario.Engelbert S.
El cliente no dejó un comentario.Mathue P.
El cliente no dejó un comentario.james J.
El cliente no dejó un comentario.Chasity S.
Great great service. I will definitely use this location again.WINDY S.
They are not helpful at this location at all, no one told me where the steer hours drop box was. It was on a light pole surrounded by nothing but mud. I walked for 30 minutes on the property and tried calling uhaul and the location after a day of moving. And when I finally got someone the guy was super rude. If I ever get switched to this location again I will use a different company. I was charged before I ever received the key. Then I was charged the after I returned the truck. The lady never even looked at my license to see if it was valid or if I was who I said.Megan K.
One trailer tire had no air.LUKE W.
El cliente no dejó un comentario.Katrina G.
El cliente no dejó un comentario.Hector J.
El cliente no dejó un comentario.Breana J.
El cliente no dejó un comentario.BRAD M.
El cliente no dejó un comentario.RAYMOND B.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.THOMAS R.
Operator was open earlier than stated. Process was quick and was out of there in less than 15 minutes. Very professional!Stephen B.
Very convenientCRAIG F.
El cliente no dejó un comentario.THOMAS R.
The uhaul smelled like cigarettes and I had to go an hour farther than my reservation was supposed to be. So disappointedAlexis A.
El cliente no dejó un comentario.Christopher J.
Very nice ladyMelissa P.
El cliente no dejó un comentario.Don T.
El cliente no dejó un comentario.Matthew M.
Have a crank on the trailer to raise it and lower it to put it on the hitchGEORGE F.
New equipment, friendly dealer, great experience!David H.
El cliente no dejó un comentario.PAMELA L.
El cliente no dejó un comentario.MARLO H.
Very friendly people. Definitely will use Hearn Monument for future rentals!Rodney G.
The pickup location was fine. The regional office was very difficult to work with.Nathan W.
El cliente no dejó un comentario.Maurice J.
El cliente no dejó un comentario.Roy E.
El cliente no dejó un comentario.TOM G.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Jeremy A.
El cliente no dejó un comentario.Cheryl H.
El cliente no dejó un comentario.Alan A.
Other than that u haul unsatisfactory my contact was screw up they change me days i should have not been charge because they didn't not close my contact i will never use them again unless they correct that problem but pick up and drop off service were greatalbert B.
El cliente no dejó un comentario.PATRICK Y.
El cliente no dejó un comentario.Cassie S.
NOT GUARANTEE THAT I WILL BE ABLE TO PICK UP A TRUCK FROM A LOCATION AND THEN CALL AND CHANGE IT THE NIGHT BEFORE, WHICH COST ME ADDITIONAL MONEY BECAUSE IT WAS OUT OF THE WAYAmanda Q.
Keep been friendly and politeZACHERY C.
El cliente no dejó un comentario.Edward L.
Great place! Good people!!!WILLIAM T.
Extremely nice snd very helpful.Hulon L.
I was sent to three different locations looking for a truck that the website confirmed was ready for me I had to drive 45 miles out of my way to pick up a truck round trip a waste of $90 in mileage because the website does not communicate with the u-haul owners and frankly I'm going to use budget next time cuz this U-Haul experience was horrendousSAMUEL G.
El cliente no dejó un comentario.Ronda P.
Great people; down-home and friendly folks!!! Smooth rental and return process; no hassle. Highly recommend!!!BILL OR DANA T.
There are good people running this U-Haul station there's nothing you can do to improve it it is excellent there I will always go there to rent any equipment from U-Haul if you can send a thank you to this U-Haul stationGEORGE A.
The packing materials I requested were not provided.Christina W.
I need to speak to someone in customer service. This rental was a waste of my money and time. I am disputing the charges with my bank. I rented a 6x12 utility trailer and listed what I was hauling and when we got to where we was going to pick up what we was hauling it would not fit on the trailer. I was told I had to bring it back to that location so I was not able to drop that trailer and use another one which I also thought was unfair!! I had another trailer there and available at the location but because I was told I had to return that one to the same location I did what I was told and wasted money.CHARLES F.
Better communicationCLAYTON D.
You have lost me as a customer. Hello Ryder. You have made an unauthorized charge on my credit card and I can't even get anyone to discuss it with me. Your customer service sucks. I have tried calling, emailing and using chat. None of it works.Gid R.
Nothing at that location I have not rented equipment at u-haul many times but if I ever have to rent a truck a dolly or a car carrier I will use this location very nice people at this location and Barry courtesy to you I'll get this place five starsGEORGE A.
El cliente no dejó un comentario.TINA G.
El cliente no dejó un comentario.Teddy C.
Great service and very nice.Pete M.
El cliente no dejó un comentario.JOHNBARRY G.
The unit I rented had leaves and acorn in it. I took the unit however the load I was to pick up was not available. I returned the unit in the same condition that I received it. The folks at this location were pleasant and helpful. I returned the unit after a 6 hour period and right after they closed. I had no issues and would rent from these folks again. SBSTEPHEN B.
I told her what all I had but anyway the truck was not big enough I had to borrow my step son trailer. I was very disappointedYolanda N.
El cliente no dejó un comentario.KAREN C.
El cliente no dejó un comentario.alan B.
El cliente no dejó un comentario.Shela F.
El cliente no dejó un comentario.George K.
El cliente no dejó un comentario.Guy P.
El cliente no dejó un comentario.MICHAELWILLIAM A.
El cliente no dejó un comentario.Morgan S.
El cliente no dejó un comentario.DEVONTE' F.
Nothing, they were wonderful people to work with!Tamera P.
El cliente no dejó un comentario.John M.
It was 9 p.m. when I returned the vehicle. The lot where the vehicle needed to be parked was Pitch Black, no lights at all and i could barely find the truck key return box.leigh M.
El cliente no dejó un comentario.KERRY S.
To me, all seems to be working fine. Just keep it up.richard G.
No one available in the office. Wrong key was left in the lockbox. Asked for someone to bring the correct key but they were on vacation. Eventually had to take the bigger truck after an hour fiasco.SCOTT F.
El cliente no dejó un comentario.CHARLES V.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!