Perfect
Rojer S
Customer Reviews for Hearn Monument
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very helpful! Easy to arrange, pick up, payment and return assist!
Beth PI rented a 6x12 Cargo trailer. The trailer itself seemed to be in very good condition, however, I'm amazed that Uhaul has never been sued over the rental of this particular size cargo trailer. For some unknown reason, this trailer does not have any type of tongue jack, leaving the renter to have to physically lift the trailer tongue to hitch it to the tow vehicle. I nearly gave myself a hernia in the process. The trailer tongue is very heavy......way too heavy not to have a tongue jack.
Philip RVery professional… experience was amazing. Extremely satisfied with customer service . Would highly recommend to anyone. Thank you .
Maria GThis is the only U-Haul store in town that I can consistently count on to be open when they say they’re open and to provide what they say they’ll provide with courtesy an professionalism. I highly recommend this U-Haul store.
Chloe CI can think of not one thing.This company I have used repeatedly through the years.They have been professional & reliable.They provided the vehicle needed & were very courteous & helpful *They are an asset to the " U Haul Co.
Nancy MProcess was quick and easy! Shelly at Hearn Monument location was wonderful! Extremely helpful and friendly!! No improvements needed here!
camille DThank you for your services
Gabriel FThe rental process went well, but the had a bad tire that vibrated my truck so bad, I thought my drinks would bounce out of the cup holders. Then the emergency brake level got pulled up and it took at least 2 hours setting on the side of the road waiting for the only guy in the US that had the tool to reset the emergency brake. Why is this tool not attached to the trailer as standard equipment?
Jerry CFriendly
Candi CNeed to warn people if they are returning after business hours not to put the keys in the lock box until they have taken pics. 🥴👍 Unfortunately I had to use the same pic over and over to close the transaction, plus it was dark and secluded and I was afraid to be out of the vehicle too long. Awesome and easy though! 🤗
MARON RI do not think you should charge a customer to use a hand truck or a anything it .
TAFFENY JGreat service. Great equipment. No hidden charges.
Don AMy confirmation email listed 1202 Bankhead Hwy Carrollton, Ga as my drop off location.When I arrived,I was told they couldn’t accept it. I had to drive it to another location.
Michael NVery friendly and helpful, 10 stars 🌟!
Michael FShelly is wonderful. Thank you!
Jeff TGood
Rakesh PEquipment was “typical” run down uhaul, so I don’t blame the location for that. When driving the air came through the drivers side door because rubber seal bad. Person at location was very friendly and we loved meeting her. Only real problem is it’s now 48-hours+ from drop off yet we still have not received a final bill from uhaul. How much are we being charged? We’d like to know that if possible. But otherwise, very happy and would use this location again. Thank you!
STEVEN KGreat location & staff. Will use again.
Paul BNice to deal with.
Ricky SDon’t have to do anything. Friendly and very professional customer service. Smooth transaction. Thank you very much.
Gilbert MThe people at this location are always friendly and helpful
Mike LI was double charged for 15 miles and it clearly stated that I originally was going to be charged 55 for the 15 miles. So on top of the charge of 55 dollars I was charged AGAIN for 50 dollars which I’m upset about because I feel I was scammed
ROMEO Tnothing everything is exellent needs no improvement
JUNE PI received excellent service
Glayds TWhen we returned the auto transport early, the employee did not know how to disconnect the straps from the tires. We had to figure it out ourselves.
sharita lThis was the absolute worst experience I have had with UHaul. I scheduled a truck and car hauler trailer. The trailer was unavailable and I had to take a smaller truck which resulted in us having to leave a car and part of our belongings. Now my wife has no way to go to work. I have not had the funds to make a 4 hour trip to try to get her car and the rest of our belongings so the landlord threw away our stuff. Luckily I was able to have some one retrieve her car as the landlord was trying to sell it. If I should ever require a moving truck again, it will not be UHaul.
JOHN RThe drivers cab smelled like cat urine. I paid for an appliance dolly and 20 blankets to be pre-positioned in the truck, but they were not. I had to drive to another location to pay again for dolly and blankets. I was in a time crunch so I had to go with the cat pee truck. The people at the second location were professional. First location dropped the ball. In the end I am wasting my time writing this since I don’t believe the people at the first location give a crap anyway.
Brian CIt was after hours.
PETE GPlease provide better customer service at this location specifically! I won't be returning.
Asianna HThey need to do inspections on vehicles when brought back from customers. The tire had huge chunks of rubber missing out of it the transmission was not shifting at all horrible experience did not feel safe at all in that vehicle.
Faith SThank you for awesome service
Nicole CYou’re the best, don’t change anything.
Ricky SKeep up the good work. Thanks
marc gI couldn't get online to finish my check in
Darrel BGreat great service. I will definitely use this location again.
WINDY Snothing
Christopher JThey are not helpful at this location at all, no one told me where the steer hours drop box was. It was on a light pole surrounded by nothing but mud. I walked for 30 minutes on the property and tried calling uhaul and the location after a day of moving. And when I finally got someone the guy was super rude. If I ever get switched to this location again I will use a different company. I was charged before I ever received the key. Then I was charged the after I returned the truck. The lady never even looked at my license to see if it was valid or if I was who I said.
Megan KOne trailer tire had no air.
LUKE WOperator was open earlier than stated. Process was quick and was out of there in less than 15 minutes. Very professional!
Stephen BVery convenient
CRAIG FThe uhaul smelled like cigarettes and I had to go an hour farther than my reservation was supposed to be. So disappointed
Alexis AVery nice lady
Melissa P