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James C.
Customer Reviews for Hearn Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Have trucks available where you make your reservation not having to drive over an hour away.
Albert G.Very helpful and friendly people Thank you
Michael M.Everything. I had to drive 35 miles to pick up the truck get there and no blankets or gas in the truck. Computers were down had to wait over 30 minutes to get the thing
Roxann K.Excelente trabajo, éxitos de siempre.
Claribel R.Office was unkempt and dirty. No blankets were available. Owner was not concerned about a walk around inspection before we departed.
Chris B.I was charged an after hrs fee of $20 and I dont understand why.
Amanda H.All good
Robert H.Not for after hours drop off. It was dark and isolated. Hard to find key drop off.
Damaris A.The app is terrible. I had trouble returning my rental and it stayed "in use" even though it was returned. I called your support line and was hung up on twice.
Samir B.I think the renting of this vehicle was the best experience I've ever had renting a moving truck.
Nicholas P.No-Contact drop-off
Janet E.I requested a dozen furniture Pads and was charged for them but they were not in the truck.
Douglas S.Friendly service would use again.
Greg E.Very nice associate at the counter.
DAVID B.People were very nice with a hometown feel yet professional.
Daniel L.I asked for one location it was accepted. The night before at eight in the evening I get a call saying that the location will be closed. Another was found that had a truck available. But it was 45 minutes away. I had no time find something else if I refused. I was given no discount. When I showed up the store had no idea I was there to pick up the truck. I also asked for a hand cart and they didn't have one. Hearn enterprise was great but not everything else. I had to scramble to find a way to get to them. The previous location I could walk to and had planned to.
Rebecca D.I would never recommend to anyone to rent at a satellite location. There is no one to deal with after hours, and the u haul customer service is horrible. When the business models best response to a customer is hopefully you have a wi fi connection at the remote site- or maybe someone else's phone may have a better signal at the site , that is a big problem. And when the service rep doesn't suggest an earlier pick up time as a solution, then they are not well equipped to do their job.
bob H.Friendly helpful people
Rodger D.Everybody needs to be on the same page once giving a price that should be final not receive one price and then have to pay almost$200 dollars different then everyone you call acts stupid
KEN R.The truck was very noisy and I express concerns that the transmission or engine will soon be going on the vehichle. I was so relieved when I returned it because I truly didn't feel safe in it.
MARK N.The location was inconvenient to get to from where I live.
Donald L.