Customer Reviews for Harpers Pawn
(U-Haul Neighborhood Dealer)

Rating:

5.0

Harper’s do it right. Great experience

Rating:

3.0

Can make sure the bed of it is not a complete mud pit and give a credit for the dirtnez

Rating:

2.0

Have the original truck they ordered two days prior there at the location when they're supposed to be there, with the right equipment. I had a 20 foot truck with 3 dollies and furniture pads ordered on my contract for 296 dollars, somehow for a 10 foot truck with no dollies, and no furniture pads, I still had to pay 247 dollars and fill it up with gas, of which I did not use all of. I'm very upset at this and will be writing another letter to you all and leaving a bad review on google as well. Because somehow HALF a truck that was originally agreed upon along with no tools or pads is only equivalent to ~50 dollars of difference.

Rating:

5.0

Absolutely nothing . They were so nice and so helpful. I was very impressed and would highly recommend Harper's

Rating:

1.0

This was the my worst experience ever with this company. The lady with the short dark hair was extremely rude and racist. She started yesterday when I went back to get the keys and sign the contract after making a reservation on Wednesday, today she didn’t even want to give me a receipt for the return and even charged me for coverage when I had already declined it. Didn’t go outside to check the truck or nothing almost felt personal but I don’t know this lady from Adam. Safe to say I will not be back at that location ever. Never been talked to or disrespected like that in my life. Thank you.

Rating:

5.0

Passenger seat belt did not work. Incredibly unsafe for passenger. Notified location upon return.

Rating:

5.0

I was given one price over the phone but charged more at the location by almost $200. Not happy about the cost because it was not what was quoted to me. I was supposed to get a 20% discount but did not at the final sale.

Rating:

3.0

The check in application crashed and did not allow me to fully mark new undocumented damage during pick up. Fix the app.

Rating:

5.0

Great Experience with Harpers. Have rented several trucks there.

Rating:

3.0

The ladies were great. The gentleman who was supposed to check me in totally ignored me. I realize I was returning a truck, but still.

Rating:

4.0

Pleasant experience. The owners of the shop were there to help. They explained everything very well. I would use this location again if/when I need the products or services they have available. I was a little busy at the time but I would have liked to have had an extra 15-20 min to take a walk through their Pawn shop.... it looked really nice!

Rating:

5.0

No changes needed. Great experience

Rating:

5.0

Very good service. Highly recommend.

Rating:

5.0

My experience was fast and easy.

Rating:

3.0

This location was not responsible for the damages this van had. One of the back tires was very low on tread and the sides was beat up. I only used this van for a short move. I had to fill up to a quarter tank when the gauge was on 1/8 when I picked it up. Same as paying the $30 charge for bringing it back below 1/4 tank.

Rating:

5.0

Harpers Pawn went above and beyond with their service. We arrived the Uhaul was clean and ready to go. Fast and reliable, highly recommend.

Rating:

4.0

I was never told about the $0.99 per mile prior to my pick up date. It turned out to be a lot more expensive than what I was told when I called to order the truck.

Rating:

5.0

I literally placed my order received my email confirmation number and picked up my truck in under 30 minutes!! ❤️

Rating:

5.0

It wasn't swept out by previous user. Had bits of glass in truck. I swept it out before returning. Also post what you are charging for gas. I returned the truck on the same mark but was charged $26 for 5 gallons of gas. Penske is cheaper by the mile so next time I will go with them because of this gas charge and your mileage cost.

Rating:

5.0

Make sure the cabin is clean.

Rating:

2.0

Make sure customers actually receive all equipment requested.

Rating:

2.0

Had a set reservation set and was an hour late receiving the uhaul rude people at the uhaul place managers cussing about the time I showed up place of truck rental trying to say I returned truck with below recommended gas and I know for a fact it was above where I left it.

Rating:

1.0

Miles were wrong. Gas was wrong. Charged for coverage that we did not want

Rating:

2.0

I had made a reservation online it said my total would be 66 dollars and some change but when I got to pick up the truck I payed 122 dollars and some change I was very disappointed

Rating:

4.0

Dropped off truck during off hours, but was fine. I did really enjoy the after hours drop using the app was easy and efficient Thanks

Rating:

5.0

Harpers were very friendly and helpful. Enjoyed visiting with them.

Rating:

1.0

The staff at Harpers never smile, and I always feel like I’m bothering them when I check in to get a UHaul. I won’t be visiting this location again. They also charged me for 3 gallons of gas. I made sure there was more gas when I checked in than when I picked it up. This business doesn’t need to be a UHaul dealer. They are a poor representation of U Haul Corporation. When I called and ask today about the additional charges they told me tough luck. Never again. They are so unprofessional. If I could give a zero review I would.

Rating:

5.0

(Nothing). The ladies of Harper P / U-Haul are completely on point! Definitely recommend going here for your moving truck needs! Great customer service & a pleasant atmosphere! 💯👍

Rating:

3.0

Have the truck free of mud and small garage in the interior and in storage area.

Rating:

5.0

Nicest people & really helpful. I highly recommend

Rating:

5.0

I would recommend better parking. I still give Harpers 5 Stars.

Rating:

5.0

No comments

Rating:

5.0

She was very kind , friendly and knowledgeable! The truck was spotless not like the old days!! Possibly drop the mileage charge once the trip goes over 100 miles …..

Rating:

5.0

Very professional and helpful

Rating:

4.0

The outside of the truck was dirty, but that is mostly to be expected. I would love it uhaul had a system like rental cars that the truck is full of gas when you get it, so that you can just fill it up when returning so you don’t have to guess how not to give you $20 of gas that I didn’t use.

Rating:

1.0

I rented the truck Saturday for ONE day. Returned the truck at 10 am and was charged for three rental periods. Will not use uhaul again unless partial refund is given.

Rating:

5.0

I had very little interaction with the facility itself because I was able to return my truck outside to one of their associates and I was on my way in about 10 minutes. The person who helped return the truck was super nice and she was very friendly. If you do have a big truck to return to this location take the second driveway when it is on your right side. :-)

Rating:

5.0

Very nice to come visit and rent u-haul

Rating:

4.0

Nothing I know of

Rating:

5.0

Nothing regarding the location, Fix the A/C in the truck it makes for a very unpleasant trip

Rating:

1.0

They overcharged me for gas even when they asked me to go take a photo of the miles and gas gauge. The last time I will leave before a receipt for sure.

Rating:

1.0

Have customer service manager call me 859-435-5234

Rating:

5.0

Staff were exceptionally helpful and kind.

Rating:

1.0

Unfortunately, the fuel level that was marked on the contract, and what the older gentleman told us (I have two witnesses) was different. The truck had 3/4 tank of gas when we left Harpers lot. My only mistake was not taking a picture of the mileage and fuel indicator before I left. What a racket

Rating:

1.0

We arranged for a 24/7 pick up that was changed to a hand to hand without our knowledge. When the location manager showed up, she said someone else had taken our truck. She refused to let us rent the other trucks on the property bc they were reserved for much later in the day. Finally someone from uhaul forced her to give us a truck. We were now over 2hours behind on a very tightly scheduled move. This was not the location I selected an was forced to change, it will certainly cause me to rethink using uhaul again.

Rating:

5.0

Staff was super friendly and helpful. Trucks was newish and very clean. Not a single bad thing to say.

Rating:

5.0

We were told that we could return it at the paris location, when dropping off there we were told no we could not it would have to go back to winchester. After dropping off, I received the receipt and was charged a fee of $88 for insurance that I put we did not need.

Rating:

2.0

The lady that checked me in never smiles as though she hates her job. Her professionalism is a 1 star and it takes forever to check in and out.