I was charged 7 miles over. I was original texted for a drop off point that was 7 miles away. Then I receive a call and online it showed Harbor safe which is 20 miles away. Had the drop off stayed to the original i would not have paid the 7 miles overage.
Mcclaren W
Customer Reviews for Harbor Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Debra BVery friendly
Jenn CLast minute change in pickup location made it inconvenient.
Gary AGood experience with quality service and equipment
Kevin Kthe office was locked and no one was around upon arrival. There was no note on the door with instructions. It would be helpful if there was a note that said "call this # & attendant will arrive shortly". otherwise good.
Misty VWould recommend installing tongue jacks on your trailers. Had to call for help to get trailer unhooked from truck. Elderly folks no able to lift trailer tongue weight.
JD BDarcel and Eric were both great. They met my storage needs and moving needs and helped a very long day better. Thank you.
Joseph PThe location is gated and they want drop off during business hours which was not clear.
stephen BSaved my belongings from a Flood!!
Elizabeth MTruck was in terrible condition . The driver side door was so bent it has a 1/4 inch gap you can see through. The vehicles mechanical condition was even worse. It was so bad, I was concerned that the truck would make it and not leave me stranded on the side of the road or worse. My trip was only about 65 miles each way. I have rented many uhauls over the years and this was hands down the worst. I will not use this location in the future and will seriously consider using another rental provider.
James CHave equipment available closer. I passed no fewer than 20 rental locations to get a local 2 day rental.
Robbie GI dropped the truck off after they closed and it was dark. Getting out of the location was not easy. The signage needs to improve and the Woman that was there was not very friendly.
Larry NNo receipt and overcharged
Roland SWorst customer service I had refused owners name manager was awful and blamed all on ihaul
Shane nCab was dirty, soda bottles under the seat. When you do pre check online with all information including pictures you shouldn’t have to repeat the whole process again at the office!
Phillip HFast return, provided additional information
Michael MVery good clean
CHRISTINE OThe manager was extremely helpful, courteous, an professional. She kept us informed and even called when there might have been a potential problem with a lock. We are very grateful.
Kirk RI called to confirm that the truck was ready for pick-up at the agreed time and place, and was told that it was not there-- but in Ocala, FL, a 2 hour drive from where I live. I called the main ph. number, and they said it was really at a location about 5 miles from my home. So, I called that location, and they said someone was currently driving it up from Spring Hill, FL, about 45 minutes from my house. I told them I would run an errand and meet them at their office then. So, I show up, and there is no one else there. I called the number for the office, and the rep says that the truck is there, but she is out driving her car for some reason. This location has only ONE person working there. Of course, it took a while for the rep to return. I think anyone with any common sense would see that this is a terrible business model, and there is really no genuine customer service at UHaul.
Peter AThe bottom tail lights where out but the owner said it was ok because there were two top tail lights that work
ROBERT LCall in a sick day. Personnel had the croop was in hospital several times and came to work. Cough all over us and gagged and choke so bad she had to step outside and then came back to finish our contract in a 8x10 room. Give your help the paid sick days they need
Leslie SGood location. Representative helpful and ready to solve problems. Had solutions
Michael MPersonal was very friendly and helpful
James HNone
Bebjamin WDarcy was extremely helpful and provided excellent service.
Angela LDarcel is always great! Definitely our go-to for Uhaul rentals!
David CPerson at drop off center Darcell was very rude. When we asked her to come out and check the trailer she curtly said “ We don’t do that here “ Very very rude the whole time .
Tara GEverything went great. The lady who waited on us was very nice and helpful.
JAMES SBetter signage for drop offs
Thomas BThe Lady Manager at Harbor Safe Storage, Darcel, In Homosassa, Fl was Excellent to deal with. Very Business & Friendly Oriented, & Knowledgeable. The 26' ft truck was both clean & in good shape. Thank You for making my move easier.
Julia MInside truck a little dirty. Kinda smelled like smoke. A little. AC worked great.
James Idropped truck off at 4pm on the 31st of July and truck wasn't checked back in till the morning of August 1st it didn't change the bill but its the point of the matter they had an hour to check it in but didn't what would have happened if it was due on the 31st? lady made us move the truck to where she wanted it typically the other place I've dropped off at they just check it in where you park it then they move it where they want it
JERRY DNothing! Darcel has always been extremely helpful and kind. Every time I go there it’s always a pleasure working with her. Thank you Darcel!
JEFFERY LNothing. We were very pleased with the complete service from picking up the truck to returning it.
Murphey BGreat service and everything went smoothly. Will definitely be renting from this location again!!
Mirko KStaff was very helpful and courteous!
George PVery helpful and friendly staff
Thomas WHave Jerry’s mom be nicer to me!??
Edward RThe young man there was very helpful with changing the drop off location and disconnecting the trailer.
James JI am very pleased with the overall experience at U haul, Ryan was very knowledgeable of the equipment and very helpful. Thank you.
Ron GManager rude
William DYou did not give me clear instructions on the truck return, charged me $487 for a local move , ridiculous on a 2 day truck rental with limited mileage and the air conditioning did not work properly
Rex HI am an employee and was not given my discount. I would like that.
Susan CWas great
Rex HMake sure all the SRI is available when guarantee is given. Had to drive to another location to get PO and 2 FD.
SUSAN CGreat service. Nice truck work out great
charles bJerry was Very helpful and diligent !!!. Thank You Very Much !!!
Shawn AWhen the reservation is made, clarify the trailer dimensions. I rented a newer model a couple weeks ago that was taller inside the trailer. This one was an older trailer and had less overhead room. Other than that, the rental was a smooth process and the drop off was simple.
Steven STried to overage until they called uhaul. I had a copy of my rental to prove price. Slow as molasses getting the rental. I returned unit on Sunday (they were closed) which is fine. On Monday, I called to confirm return approx 3 hours after they opened. Was told they were too busy to checkin my rental and would get to it. After hanging up, low and behold, the email came in saying that they checked it in. Woman was rude. Will not use this location again.
john sNo comment
Dennis G