Darcel is always great! Definitely our go-to for Uhaul rentals!
David C.
Customer Reviews for Harbor Safe Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Person at drop off center Darcell was very rude. When we asked her to come out and check the trailer she curtly said “ We don't do that here “ Very very rude the whole time .
Tara G.Everything went great. The lady who waited on us was very nice and helpful.
JAMES S.Better signage for drop offs
Thomas B.The Lady Manager at Harbor Safe Storage, Darcel, In Homosassa, Fl was Excellent to deal with. Very Business & Friendly Oriented, & Knowledgeable. The 26' ft truck was both clean & in good shape. Thank You for making my move easier.
Julia M.Inside truck a little dirty. Kinda smelled like smoke. A little. AC worked great.
James I.dropped truck off at 4pm on the 31st of July and truck wasn't checked back in till the morning of August 1st it didn't change the bill but its the point of the matter they had an hour to check it in but didn't what would have happened if it was due on the 31st? lady made us move the truck to where she wanted it typically the other place I've dropped off at they just check it in where you park it then they move it where they want it
JERRY D.Nothing! Darcel has always been extremely helpful and kind. Every time I go there it's always a pleasure working with her. Thank you Darcel!
JEFFERY L.Nothing. We were very pleased with the complete service from picking up the truck to returning it.
Murphey B.Great service and everything went smoothly. Will definitely be renting from this location again!!
Mirko K.Staff was very helpful and courteous!
George P.Very helpful and friendly staff
Thomas W.Have Jerry's mom be nicer to me!??
Edward R.The young man there was very helpful with changing the drop off location and disconnecting the trailer.
James Jay H.I am very pleased with the overall experience at U haul, Ryan was very knowledgeable of the equipment and very helpful. Gracias.
Ron G.Manager rude
William D.You did not give me clear instructions on the truck return, charged me $487 for a local move , ridiculous on a 2 day truck rental with limited mileage and the air conditioning did not work properly
Rex H.I am an employee and was not given my discount. I would like that.
Susan C.Was great
Rex H.Make sure all the SRI is available when guarantee is given. Had to drive to another location to get PO and 2 FD.
SUSAN C.Great service. Nice truck work out great
charles B.Jerry was Very helpful and diligent !!!. Thank You Very Much !!!
Shawn A.When the reservation is made, clarify the trailer dimensions. I rented a newer model a couple weeks ago that was taller inside the trailer. This one was an older trailer and had less overhead room. Other than that, the rental was a smooth process and the drop off was simple.
Steven S.Tried to overage until they called uhaul. I had a copy of my rental to prove price. Slow as molasses getting the rental. I returned unit on Sunday (they were closed) which is fine. On Monday, I called to confirm return approx 3 hours after they opened. Was told they were too busy to checkin my rental and would get to it. After hanging up, low and behold, the email came in saying that they checked it in. Woman was rude. Will not use this location again.
john S.No comment
Dennis G.Other drop locations closer to my location was chosen ... U-Haul text me to drop it at the address in survey! Why does U-Haul feel it can change desired drop off location, bad decision U-Haul!
William T.Very good service customer oriented
JAMES B.Had to wait 1 hour 30 minutes in parking lot waiting for office to open because 24/7 truck share wasn't working. This caused delays with my move and im very unhappy.
John L.Drop off went smoothly, this was a pleasant surprise after everything we have had to deal with at the other locations when we picked the truck up.
Danita C.Awesome!!!
jerry C.Safety precautions!!! For family's
clemente D.The agent was very exceptional,she was friendly,curtious and professional,I would recommend U-haul and definitely use your service again
Danny M.Darcel is a pleasure to do business with, very professional and friendly.
Ron N.Darcel was fantastic so Clean and accommodating.Will use this location again and again.
Annie M.ND
Frank Z.We always receive professional, courteous service with these folks.
Tina C.Truck drove terrible It had not been swept out.
ken S.No issues. Plenty of parking for after hours drop off.
Melanie M.Friendly help and very efficient,everything went well,no problems excellent experience
Dennis C.Very helpful. Couldn't believe that location gave us a truck in that condition
Brianne M.Darcel was extremely helpful. Highly recommend
Vickie S.Mom's attic was wet. Requires maintenance.
rodger M.Really appreciated the exceptional customer service.
keith C.Friendly staff help us witb everything
James P.Great desk person
Ed W.Was very nice and helpful
charleS B.Everything was fine Darcel took very good care of us she was so fast with the paperwork in the past we've waited a while before being in the rental truck Darcel was very friendly and efficient I hope she is the one taking care of our rental the next time. We will definitely as for Darcel
HEATHER L.