Make sure trucks are available when they get reserved. When we got there to pick up the truck I had wait about a half hour for it to arrive. Other than that I'm very satisfied.joe S.
Customer Reviews for Hanks Auto Sales
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tyree B.
Hank was amazing and helped us out a lot. Very friendly and funny. Will definitely be coming back to his business. Thank you Hank!Natalya O.
Excellent personable servicekeith M.
El cliente no dejó un comentario.JONATHAN A.
I was charged twice, on top of being charged extra fees even though I made sure there was gas put back in the Uhaul. The owner there who also owns a car dealership called Hanks Auto was very rude. Will not recommend this location !!!!!!!Brittany B.
Make sure all locations are run like Hanks! It was actually a pleasurable experience! GraciasJack W.
Reserved a truck online with a utility dolly, got to the location and the dolly was not available. Had to rent from another company.Linda C.
El cliente no dejó un comentario.Chris W.
El cliente no dejó un comentario.Gregory A.
El cliente no dejó un comentario.Andrea R.
El cliente no dejó un comentario.Toni B.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.Key R.
Love that I can just drop off key. The convenience is great.Nancy C.
Hank was great to work with and very helpful. I would definitely recommend him and his location to all in need of a U-Hual. Such a great guys and great customer service.Ross B.
I ordered 2 dolly's was charged for it but the dolly's was not there. It made the move more difficult. Then when I called U-haul for a refund for the dolly's I was given a hard time. I had no problem with Hanks auto my problem is with u-haul.Andre M.
El cliente no dejó un comentario.Veronica G.
Ensure that the service location is actually open when trucks are booked. This location wa not open or available until 11am cst. However, I reserved my truck for pick up at 8am cst. This caused a glitch in my plans. Not to mention, the order "Hank" had a horrible attitude.Nikea J.
El cliente no dejó un comentario.bobby c M.
Great service great everything I truly appreciate imoverschicagoRyan E.
El cliente no dejó un comentario.Ollie S.
El cliente no dejó un comentario.Enrique C.
Hank is a nice guy,strictly professional.Gilbert V.
We made an online reservation. U-Haul changed our pickup location from one of its offices to a used car lot, which was fine. We had planned to do online dispatch, but the man at the car lot asked us to come inside his small office with a lot of people, which we were trying to avoid. He said people kept asking him about our truck in his lot and he almost rented it out to somebody else. He ended up charging us an extra $14 even though we had paid in advance online. Also, the utility dolly was rusty and had a jagged piece of metal poking out.Ian S.
Approximately at 1:45 Monday 7/13/20 Filled Up fuel tank, returned the U-Haul to Hanks Auto in Hammond, In. No One was there at the time so I parked it and dropped off the keys in drop box. GraciasJOSE A.
Hank went out of his way to help us be able to rent our truck, when other locations were not helpful.WAYNE A.
El cliente no dejó un comentario.Jasmine C.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Nathan H.
El cliente no dejó un comentario.Lorenzo C.
El cliente no dejó un comentario.Ollie S.
El cliente no dejó un comentario.David G.
This location and the Lansing location is trash and I will be reporting and giving 1 star to both locations on all platformsArvell B.
I had a reservation for 8am, this location didn't open until 10am. No one told me that. Not an email, text or call. So I had movers at my house at 8am, just standing around waiting. Communication is key. I ended up needing to rent a van to move the rest of my stuff because I didn't have enough time with the truck.Martell B.
El cliente no dejó un comentario.Elaine C.
I reserved a trailer in Park Forest. The day before it was scheduled to be picked up I was informed that it was not available. So, we had to scramble and find another one in the area. This was left up to me to work through, when I believe U-Haul should have been more proactive in finding the trailer for me. In reality, it should have been where it was reserved a month ahead of time.Amy K.
very customer friendly and very informative of how the company operates with enough time to make the move easy and fast thank you!!!!LAMONICA C.
Run around for HOURS to get truck. drove from In to MN with the car not even attached properly could have lost vehicle at any time. Get here to MN and battery is dead and won't hold a charge new car new batteriesPamila H.
El cliente no dejó un comentario.jeff P.
El cliente no dejó un comentario.Michael A.
We a had a horrible time getting to the location. The location near us did not have the equipment. We were scheduled at the location, but was switched then switched again then someone called us and switched us again. We drove to the original location Hanks in Hammond, IN. There was a Uhaul representative there that stated he would find out what happened and clear up the confusion. He was very nice and helpful as was Hank.gary R.
El cliente no dejó un comentario.Ronnesha S.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.Patricia D.
Locks are hard to get off and put back on but other than that a Smooth and easy rental experience.Gianna C.
Even though it was Sunday the owner contacted me and helped me through the check out procedure. Very helpful.Michael Z.
El cliente no dejó un comentario.nicole D.
El cliente no dejó un comentario.ANTHONY P.
The sales man was the best & I'm going there from now on. & thanks uhaul for picking nice people & Locations.james W.
Thank you Hank for excellent customer service. I appreciate your help with my move.YVONNE M C.
Truck was dirty and smelled badKris S.
This was not my requested location or time. I requested a different dealer and an earlier time and was changed to this place and time an hour before my original requested time. When I logged into my account, it showed the original info so I called uhaul to find out and i was informed that the rental time and location was changed for some reason. I also requested a furniture dolly and 2 mattress bags. None of which were supplied or on hand. This location closed an hour before the time I originally requested to drop the truck off at and i was someone how charged for 2 days rental. I don't blame the dealer for this mess up. I think this shortcoming falls on Uhaul. I will not be using Uhaul trucks in the future.Chad B.
El cliente no dejó un comentario.Ociel A.
El cliente no dejó un comentario.Joseph K.
Have a set space to drop off rentals.jasmine G.
El cliente no dejó un comentario.Craig D.
Good customer service and very professional..Joaquin M.
Location and customer service was great. Website information was poor. The price on the website was not the same price at the store. Plus the truck I reserved online was not priced correctly and not available.Steven H.
Hank was great and easy to work with. I would work with him again if the need arises.KATHI Z.
El cliente no dejó un comentario.John D.
Amazing customer service!! Hank was awesome! Very friendly!!Angela A.
Hank goes above and beyond for his customers. I will recommend everyone to his establishment. He is very kind and funny. Maria Lazzaroni 773-909-4837maria L.
El cliente no dejó un comentario.Vince K.
Only issue I had was No live person to communicate with, had to talk to someone over the phone.Frances O.
El cliente no dejó un comentario.Damian J.
Need better parking and someone you can speak to directlyIrene M.
I like the owner he is very friendly and helps me with the best quote and make sure i understand him very clearly with a nice attitude also make me fell welcome like i know him for years. I nevet seen this man in my life. I'm very comfortable with him and love to do business with him again. Keep up the good work owner. Peace and love Mr. JohnsonJAMES J.
El cliente no dejó un comentario.jewel W.
El cliente no dejó un comentario.LNea L.
Y'all suckGemmi M.
El cliente no dejó un comentario.sheniva G.
Hank was friendly and had everything ready to go and on timePhilip C.
They charged me 13,30 for gas whaen i filled it back where i got it cause i put 30 dollars n the truck before i returned itclevon D.
El cliente no dejó un comentario.patricia F.
El cliente no dejó un comentario.Allison W.
El cliente no dejó un comentario.Anna C.
Very nice mandiane S.
El cliente no dejó un comentario.YOLANDA W.
El cliente no dejó un comentario.Meg M.
It was a good experience and I will be back in a few months.JAMES H.
El cliente no dejó un comentario.CARMELO R G.
Hank was awesome. He was very helpful and he's a former Marine.John L.
El cliente no dejó un comentario.Victoria Q.
Initially, I made a one way reservation and confirmation for a location in Sycamore, Il. I received an email confirming a different location in Elgin, Il. which put me out the way an additional 30 minute. Please confirm with the comsumer before sending an email that hasn't been confirmed with the consumer. I called back and was satisfied with a location I recommended in Hammond, Indiana which is closer to my home. I was given a flat rate which was cheaper...and was a satisfied consumer.deborah R.
El cliente no dejó un comentario.James G.
Dropped off after hours, no personnel available at the timeABEL R.
El cliente no dejó un comentario.TIMOTHY C.
El cliente no dejó un comentario.ROBERTO C.
El cliente no dejó un comentario.KRISTOPHER M.
El cliente no dejó un comentario.JAMAR A.
Nice establishment. Owner was very friendly and helpful!TODD M.
Hank's provided exceptional customer service and advice on moving the specific items I targeted.scott M.
very courteous, knowledgeable, and friendly, great moving experience!SUE L.
El cliente no dejó un comentario.LASHAWNDA B.
Very nice people with nw equipmentMATTHEW V.
Excellent service!ILENE H.
The truck broke down on me twice, Roadside service had to be called twice and I'm still waiting for them to me! I had to pay my movers 6 hours for a 2 1/2 hour job. I am very disappointed with the services!MIKITA B.
not have technical issues. It took us about almost an hour to get registered to get a truck. Uhaul corporate messed up original reservation. I asked to be booked at another location and Hank was able to accommodate. Uhaul needs to give something back due to my inconvenience. This is not on Hank but Uhaul to fix my dissatisfaction.aemish P.