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Kevin Burns
Customer Reviews for Handleys Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service!
HIROSHI PARKI drove the van 9 miles—and the gas gauge never moved, yet I was charged for a gallon of gas.
Susan GoldmanMaybe just make a quick look in the vehicles prior to renting to someone else. My rental wasn’t as clean as I thought it would be. There was something like grass clippings all over the passenger seat. Maybe it was overlooked idk?
James TABONHandley’s is a respected institution in our community on Maui. Superior customer service, family values and integrity are the hallmarks of Handley ‘s reputation. My rental experience was no exception. I was greeted with courtesy and professionalism, and quickly signed a contract for a two-day rental of a new pick up truck. The truck was clean and in perfect order. When I reported that the truck was difficult to move from between two other trucks on the street, the agent at the desk left the office and personally took care of the situation, moving one of the trucks so that I could the rental and be on my way. I returned the truck and received the same respect and customer service. I highly recommend Handley’s if you want outstanding customer service when renting a U-Haul vehicle on Maui.
BESTY BOWENHandleys has excellent customer service-a wonderful family owned business with a great reputation! ADK
Adrienne Dianne KraftPeaceful staff. Timely and welcoming
Joseph LunaInside truck wasn't clean. Website not user friendly for additional services
Janice PorterHandleys is an excellent and honest location and i have used it on many occasions for myself and clients i work for. Also lipoa self storage and uhaul is also top notch. However on 1/06/23 i rented a 10 ft truck from kahului uhaul ctr., After getting contract and keys i went to vehicle. Before leaving lit i notice gas was 1/8 lower than shown on paperwork. I went into office and agent said just fill gas to where it is now and drew a line on gas gauge graphic-no initials or anything. I went in van and went perhaps 1 mile down the road and noticed mileage was also way off. I pulled to side and yes, it showed 24 miles LESS than on pprwrk. I called the store and she told me they would correct it so i proceeded to do my work. Upon uhaul rtn i again went to desk with contract andwas told the discrepancies would be corrected. I called to check ystrdy 1/09 to see if it was corrected and they told me to come in and my clients credit card would be reimbursed for the error difference. I rented a uhaul today, 1/10/23 from handleys uhaul (no problems) and before departing kahului to go back to kihei, i stopped in at the kahului uhaul ctr. They refused to acknowledge the error, their words to me in person and on phone and said did i take pictures? I.told them where are your pictures when you check in van? I didnt.at start but had one of the dash when i rtnd it. They said they dont take.pictures, its mine- the customers responsibility. Thats bullshit and so is their word and responsibility and integrity. So noe my client has to pay for 1/8 more gas (3gals @$5.00+ per gal in hawaii anf 24.miles (x1.79 per.mile) cuz they are dishonest ripoffs and liars. I will NEVER go to kahului ctr.uhaul again. Keep your thiefing.profits!
Jonathan SedilloGreat customer service! Lovely young lady assisted us and was very professional and pleasant! Thankyou 😊
Kristine sherrerThe office staff member was a real pleasure to work with. Very friendly, and offered some wonderful advice for my trip to the landfill that saved me over $100 by presenting my rental agreement which held the landfill to a minimum residential charge of $4. Mahalo for the friendly advice.
terry lawrenceEasy pick up and drop off. Very friendly staff.
Ian StevensGreat people to work with, very friendly with the true aloha spirit.
RICHARD TUMOLOThe gal that worked at the Kihei location (tall& pretty) was very customer friendly. It’s nice to see that these days. Thank you
Marianne SteveNothing . It was like renting from family. Very friendly and knowledgeable staff.
ROBERT BOUILLONWash the windshield please.
Janice PorterIt was a good experience!
Gigi KingI would expect an inspection prior to every rental to view the condition of the vehicle. Please note that the staff is amazing there, its the product that may need to be worked on,
Kathy AkiGreat customer service and rates
Solomon PaliThe furniture blankets that I requested were not available at this location. I was sent to another location out of the way to get blankets. This was not communicated when I booked the reservation.
Michael RileyGreat service and location
Adam PereiraVery convenient for me since i live in kihei everything was easy including returniing the vehicle thank you very much
Joe WebbHandley’s Uhaul service was outstanding. Very friendly and efficient service. I would recommend them to anyone.
James MoynihanThis place is great to deal with& the employees are very helpful
Oliver HindsThese women were great! I love the location and will use them EVERY TIME I need truck.
VICKI MALLExcellent and friendly service!
Theodore WolfrumHandleyʻs is AWESOME! Great peeps and easy to work with. Iʻd highly recommend them.
SID KIRKLANDWindshield was dirty and no fluid for auto wipe. We just used our bottled water to clean it. Minor issue. Staff very friendly and easy to work with. Handley’s is my go to for Uhaul Rentals in Maui.
Toni Spencegreat service with Aloha
John SandersonNothing. Sally is super sweet and everything is always wonderful when I rent with her!
Malinda BraetFix or improve the online booking for vehicles
Todd AllenGreat customer service.
Lilla MonaghanThey were very nice and helped us with our choices!
Carolynn ParkerExcellent & friendly customer service!
CHRIS MANNOIAAlways reliable, friendly and affordable. For over 5 years since I have lived in our small community this local family operation has not disappointed.
Charles ParkerSally, thank you for your help in renting this pickup truck.
Bryan KirkThis place is a gun shop with guns and ammo everywhere and on the counter and open. Felt very unsafe and it took 15 mins for anyone to help me as they were all focused on selling AK47s to people.
David KnoxFast courteous service
ADAM SEAN ROLNICKThank you for helping us!
William RosettiCheck the time you need equipment to time you can pick up due to required check in and service from previous customer.
JERRY BUCHANANNone needed. Good service.
JERRY BUCHANANParking a bit difficult, but that's Maui.
Randall BraaMy rental went very smooth. There were no issues with the reservation or equipment.
Rudy GonzalezVery good experience. Mahalo
I Webster BAKERThis vehicle was DISGUSTING! We did not put gas because we did not find it justifiable. We had to clean the vehicle with Clorox wipes. Especially during this time, this should be considered. My team was to notify them when they dropped off but noone was there.
Rachel BastianosAlways have had a great experience with this company.
Terry CobingtonGood people , great service , always available for you , the best
richard romerThere were three Employees in a small office and not one of them wore a mask. The room had 3 other customers inside small room wearing masks. I did a pre check-in from my phone but had to wait 15 minutes after they started processing my rental.
Benjamin LittleSo easy helpful and friendly Love this location !!!!!! Always recommend 😁
Tracy MulhollandNothing comes to mind
Pamela SchladeNice and easy to pick up and drop off. Friendly staff!
Jonni EarlPayment issue that needs to be resolved and then I will refill this out
ALICIA COTTERKeep up all you already do!!!!!
Jeff Goldenberg