Customer Reviews for Handi House of Fayetteville
(U-Haul Neighborhood Dealer)

91 reviews

2175 Skibo Rd   Fayetteville, NC 28314

(910) 864-1692

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 864-1692

2175 Skibo Rd
Fayetteville, NC 28314

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

excellent service, fast and efficient ...

MARCO D. 
Rating:
5.0

Customer did not leave a comment.

VENASSIA G. 
Rating:
5.0

Customer did not leave a comment.

Jake W. 
Rating:
2.0

No dolly available at this location. The rental agent said it's because they have all been stolen and they aren't replacing them. Also, the internet went out at the time I went to check in, seemed like a pretty normal occurrence for them, so I had to check in online from my phone. I was told when I made my reservation for Friday it was $29.00 plus 69 cents per mile. When I dropped it off I noticed I was charged 99 cents per mile. When I told the rental agent she could care less I was given the wrong information. She didn't even apologize for the miscommunication. I wouldn't rent at this location again. I've used uhaul before and this isn't what I experienced in the past and not what I think is a good representation of the Uhaul brand.

Stephanie P. 
Rating:
4.0

I feel I was overcharged for fuel, but I understand the policy. Overall my experience was adequate.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Warren W. 
Rating:
4.0

Customer did not leave a comment.

FREDDIE D. 
Rating:
1.0

The ladies were very rude to me yelled at me.. Did not want to explain . Just so rude ill never go.Back

LISA R. 
Rating:
4.0

Customer did not leave a comment.

diana N. 
Rating:
5.0

Agent went about ce and beyond to assist me with my need!

JUDY D. 
Rating:
5.0

Customer did not leave a comment.

Kymanni B. 
Rating:
1.0

I may have over looked this part in the paper work i was given on how to properly use the trailer but, it would've been awesome to have some tips or an alternative to turn to after finding out we couldn't get the lights to come on. I believe a fuse ìn our truck was out but if uhaul had something you could buy to use as a backup or something, that would've been helpful for last minute issue alternatives.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Great customer service.

THADDEUS R. 
Rating:
4.0

Customer did not leave a comment.

EDGARDO M. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Learn how to deal with cash paying customers in your computer system. Know how to receive extra cash payments on an extended extra day and update your computer system to reflect the transaction. Thank you

EARLENE W. 
Rating:
4.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

SAMETRIC J. 
Rating:
2.0

Put gas in the truck twice and the needle did not move so I was charged for the gas and the engine light came on

CHRISHUN H. 
Rating:
4.0

Customer did not leave a comment.

LISA K. 
Rating:
5.0

Very Friendly and helpful ladies.

Quennie A. 
Rating:
5.0

Customer did not leave a comment.

consuelo M. 
Rating:
4.0

Customer did not leave a comment.

NICHOL W. 
Rating:
5.0

Customer did not leave a comment.

tiffany P. 
Rating:
3.0

The women helping us just gave us the keys without telling us where the vehicle was so we had to look around til we found it

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

CARLOS T. 
Rating:
5.0

Customer did not leave a comment.

KIAYA T. 
Rating:
4.0

Customer did not leave a comment.

LEROY M. 
Rating:
5.0

Didn't receive received the cost of the total rental

Larry J. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIS H. 
Rating:
3.0

1. First, the personnel at the site were amazingly pleasant and helpful. 2. hard to access from Skibo and Raeford streets, 3.vehicle had "skunk" smell making the trip unpleasant. 4. exterior was dirty ... muddy tires, streaky windshield, except for dog hair on the seats in the passenger cabin it was okay and the cargo area were clean.

Willis W. 
Rating:
5.0

Love everything your body clean smooth driving and everything up to date

Brianna B. 
Rating:
4.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

TAMESHA G. 
Rating:
4.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Maintenance your vehicles especially the old times.

KATHALEEN P. 
Rating:
5.0

Courteous and equipment was ready .clean and sanitized

Robert C. 
Rating:
5.0

Agent was pro, curtious and knew what I needed. I highly recommend this facility to all. Thank you for everything

paul M. 
Rating:
5.0

Thank you

TYLER WILLIAM-DO C. 
Rating:
5.0

Customer did not leave a comment.

Shyenne M. 
Rating:
5.0

Customer did not leave a comment.

WINTER W. 
Rating:
5.0

It was great. I get everything done I need to do

SHAWNT D. 
Rating:
5.0

Customer did not leave a comment.

MARQUITA C. 
Rating:
5.0

Customer service was great. Nothing really needed for improvement.

Sarah J. 
Rating:
5.0

Have someone in the Fayetteville area trained to help customers with trailers. Other than that, thank you.

Sherry L. 
Rating:
5.0

She was professional.Thank you.

CHARLES N. 
Rating:
2.0

The woman that helped me was the rudest person I've ever dealt with at a business. She had absolutely 0 customer service skills and a nasty attitude. I also returned the truck with a full tank and have witnesses to confirm that. I would NEVER use this company again.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

Ruffin W. 
Rating:
5.0

Customer did not leave a comment.

MARCUS R. 
Rating:
2.0

Please ensure the trailer that is being rented is free of any exterior locks and trash. There was a lock on the door of the trailer. The staff did not have any keys or bolt cutters to get the lock cut off the trailer door. The staff did not know what bolt cutters were and directed me to take the trailer to the mechanic shop next door to get it cut off. I chose to go get my own bolt cutters and cut the lock off myself. Once I did, I opened the trailer and found trash and leftover blankets from the previous user.

Dakota S. 
Rating:
5.0

No comments.

Renee J. 
Rating:
5.0

Nothing, the location is great, extremely friendly helpful staff. If you fill out your info online prior to showing you're in and out quickly.

Timothy H. 
Rating:
1.0

I was charged for equipment that was never provided.

Yasmin F. 
Rating:
5.0

No improvements recommended. Everything was good.

June N. 
Rating:
4.0

Customer did not leave a comment.

Destany D. 
Rating:
5.0

I think it was wonderful as is.

Hani N. 
Rating:
5.0

Good experience. Happy with the service. Polite employees.

Jonathan B. 
Rating:
4.0

I appreciated all the hep I was as given it was a last minute decision to get a rental and the need I had was net with respect and friendly attitude.

Sarah A. 
Rating:
5.0

KEEP DOING WHAT YOUR COMPANY HAS BEEN DOING AND EVERYTHING ELSE WILL BE FINE

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

ken C. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Great service

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Everything went smoothly thank you no problems.

Patricia D. 
Rating:
5.0

She was amazing.

DAndrea H. 
Rating:
5.0

The U Haul service was wonderful and I would definitely recommend them. But the Moving help that we booked thru U Haul should be used very cautiously. U Haul is not taking responsibility for the movers not answering the calls made to confirm time and place, the movers not showing up and our credit card charged for $135. I made the moving help reservation using UHaul site, it is your responsibility to respond when a service has not been provided but our card charged.

George J. 
Rating:
5.0

Nothing at all. The staff was friendly and the equipment was readily available

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Kristina K. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Angie got right back to me when I called about renting a vehicle. She was knowledgeable about the size of vehicle to recommend. The van was in great shape and very clean. My overall experience was excellent. I wish more businesses were this efficient and kind.

Gina O. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

kendra G. 
Rating:
5.0

Customer did not leave a comment.

Clarence G. 
Rating:
5.0

Customer did not leave a comment.

Charlette T. 
Rating:
5.0

Fast and friendly

Kim H. 
Rating:
4.0

it was a hassle free drop off and friendly staff. thanks Jimmy.

Jose R. 
Rating:
1.0

Charged me extra for gas and should not have been charged. I should have waited for my check out slip before I left. I am sure there would not have been an extra charge. I stopped to the gas station right before dropping the van off.

Nakyshae M. 
Rating:
5.0

The same thing y'all did to me

Margie R. 
Rating:
3.0

Make sure vehicles are clean for next customer. Floor very dirty but link expired before I could upload pictures.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Brittney S. 
Rating:
5.0

Very well kept uhaul truck. The management and customer service was excellent.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
3.0

I'm sorry I was not able to go with my husband to drop off the truck on Saturday. I really can not make a good review on the drop-off place. In the pass I've always had good dealings with my drop-offs and pick-ups. I hope to be able to continue using your business. Thank a satisfied customer. Jacqueline Ganus

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

stephanie H. 
Rating:
5.0

Customer service was great. Owner was friendly, knowledgeable, and efficient.

Muriel D. 
No reviews have been submitted for this location.

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