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JAMES D
Customer Reviews for H&H Auto Salvage & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This site is closed on Saturday and there was no one there to tell us where they wanted the trailer dropped or to help with disconnecting it. Only drop space we saw that didn't block access points per the signs was fairly close to street. Business looked clean on outside and was easy to find.
MARK ZN/a
Roy SNo equipment to be rented or for purchase for attaching the trailer to our truck. We had to leave to go buy it then go back. The person who hooked up the trailer did not seem to have experience. He hit the bottom of the ball hitch 3 times then walked away. My family and I, 3 females, lifted it on the ball hitch for him. Then he put the chains on incorrectly. The lady took a picture of the hook up and was unaware that it was wrong.
Anne SWe were able to drop off and leave. Very convenient!!
Evelyn MCluttered
william kIt was Saturday morning at 9, I was told the location would be open, it was not. When the app wouldn't work for pick-up, I called H&H Auto and they couldn't help me. Had to call U-Haul. Overall it took a while to get into the Uhaul in a location I wasn't familiar with.
Shanna KLobby was not exactly easy to navigate. Could not find attendant upon arrival.
Donald EAmazing customer service
Jairo RVery helpful, great customer service,good equipment. I'll definitely use them again if needed.
Kimberly bI have requested my email be removed from this random Conrad guys account. I don't know why its listed. Please remove it. I already requested through uhaul 3 times. They advised it was in error when an account was edited but it's still on there. Email is slkramer91@gmail.com please remove from system
CONRAD MVery King and very h and working
Vivian RService and help was impeccable
BRENT BIt was the process of renting the truck, not the location. Was there over an hour trying to get score to get the truck after I went into the Edmond last cation in person to schedule the rental.
Gayla Chad trouble with lt turn signal . was a fuse in truck they helped me figure it out . was really nice of them !!!!! great people !!!!
Mike MH
Michelle HCommunication was poor, apparently only one person on the site could rent the equipment and she was gone when we arrived to pick up our rental, even though we called ahead. When I called to get details on drop off and deposit return, she was rude and not helpful, telling us to call the 800 number instead.
TYLER HWas at a Salvage yard, So that is what it is, Did not see any trucks other than trailers
STEVEN CI did a self check in. Drop off location was pretty scary, I would not allow my wife or daughter to go there by themselves.
Jay JGreat customer service, upon return cared about our move! Great place, great vehicle
SONJA FI had a truck reserved at another location, called day before picking up and they weren't going to have truck reserved available. Another agent called and wanted me to pick one up over 40 miles away. I said no way and she found one at location I picked up truck. Help there was great but everything was confusing because Information kept going to original place where vehicle was reserved. Agent said U-Haul truck was for local use only. Not her fault I ended up with truck but my help was already scheduled and at location . Truck was hard to control due front axle problem. It was a tense drive through out the move. Fan noise for AC was so loud I shut off and rolled window down. Then all I had to do was listen to a loud noise when I stepped on brakes. All in all not a pleasant experience.
Wayne VFriendly
Charles FVehicle clean and sweep out! Check out time shorten to 15 to 30 minutes not 1 hour +
STEVE BBe honest! After I was told I would have unlimited mileage, it was explained to me that I was only to have made 1 trip instead of the 2 trips moving because I had more stuff. I ended up being charged $106.08 more dollars than the original $119.70 i was quoted! My total bill was $225.78.
Floyd BMaybe more trucks available.
SHENA MYour rep. At H & H was very fast, friendly and courteous. The owner went a great deal out of his way to make sure our truck was there and ready. He actually went and got the truck from another dealer. You cannot go wrong if you deal with H & H. Great service. GRACIAS
Allan R