Customer Reviews for Hamms Tire & Automotive
(U-Haul Neighborhood Dealer)

437 reviews

1017 Fox Ave   Lewisville, TX 75067
(Fox Ave @ Edmonds Northwest corner, Behind 7-Eleven)

(972) 420-4221

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 420-4221

1017 Fox Ave
Lewisville, TX 75067
(Fox Ave @ Edmonds Northwest corner, Behind 7-Eleven)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOE VAUGHAN 
Rating:
5.0

Customer did not leave a comment.

Shelli Smith 
Rating:
5.0

Customer did not leave a comment.

Anibal Vera 
Rating:
5.0

Customer did not leave a comment.

Jorman Marrufo 
Rating:
5.0

Customer did not leave a comment.

MARIA GARZA 
Rating:
5.0

Customer did not leave a comment.

SONDRA TATE 
Rating:
5.0

The guy at the front counter that got me my truck was amazing. Very friendly, sweet, kind and thoughtful.

Kristen Belt 
Rating:
5.0

The guy at the counter was nice

Stephen Albritton 
Rating:
5.0

Customer did not leave a comment.

Laura Frias 
Rating:
5.0

Customer did not leave a comment.

Lizeth Saucedo 
Rating:
5.0

Customer did not leave a comment.

frenando esponisa 
Rating:
1.0

Lots of billing issues. Truck seemed to have engine issues

Alfonso Velasco 
Rating:
5.0

Customer did not leave a comment.

Sarvadaman Pachade 
Rating:
3.0

Customer did not leave a comment.

Mark Payne 
Rating:
3.0

I had an appliance dolly and pads on the reservation, my location changed twice, and neither the dolly or pads were available. I had to buy a dolly.

Heath Brown 
Rating:
4.0

We continually have the worst service with our corporate account with Uhaul. It never works correctly and continuously negatively effects our business. Thankfully this location helped us out and made magic happen with Uhaul screwed us over…again.

Charles Speer 
Rating:
5.0

Was quick and efficient truck rental. No complaints.

Chris Armstrong 
Rating:
5.0

I realized the same morning that all the stuff I was going to haul would not fit in my truck so I decided to look at renting a 4x8 U-Haul trailer. I found a location with the trailer I wanted available that same morning and was able to get in and out pretty quickly. Very good service and very personable . Thank you.

Joe Martinez 
Rating:
5.0

Customer did not leave a comment.

Elise Kinnaman 
Rating:
5.0

Customer did not leave a comment.

Thomas Kent 
Rating:
5.0

Customer did not leave a comment.

Juan Perez 
Rating:
5.0

Staff was friendly and helpful, keep up the great work.

David Robillard 
Rating:
5.0

Customer did not leave a comment.

brian bale 
Rating:
3.0

Customer did not leave a comment.

Tha Ceu 
Rating:
5.0

Customer did not leave a comment.

Doug Parham 
Rating:
1.0

Truck was dirty. Had to sweep it completely before using it. Mileage was not correctly listed. They charged me for 87 miles I didn’t use. ( an extra $87). I had reserved equipment that they did not have and sent me down the road to a Uhaul to wait another 45 minutes in line for equipment while I have moving company at home waiting for me charging me by the hour.

Courtney Mccune 
Rating:
3.0

The location was closed by the time I returner the truck an hour prior to the return time. After following the return instructions I had to leave the keys in the locked box BUT there was no instruction about how to unlock the darn thing. There was a QR code nearby but it's a broken uhaul.com link. I tried calling Uhaul support but was unable to contact. I still have the keys that I will be taking back to the location tomorrow but it has added more stress on a busy day.

Van Mualcin 
Rating:
5.0

Great customer service from staff

CARLOS SANTAYANA 
Rating:
5.0

The guy was great and super helpful.

Joel Fielek 
Rating:
5.0

Customer did not leave a comment.

Fidencio Lozoya 
Rating:
1.0

Customer did not leave a comment.

kichel park 
Rating:
5.0

Customer did not leave a comment.

Craig Barhorst 
Rating:
5.0

Customer did not leave a comment.

Nikki Rodriguez 
Rating:
5.0

The staff at Hamm’s was AMAZING

Krista Rice 
Rating:
5.0

Customer did not leave a comment.

Gabriel Lozada 
Rating:
1.0

I had trouble returning the trailer since it was after hours. I called to let uhaul know and followed up Wednesday after seeing a text about the return being over due. I again followed up Friday and I was told it would be taken care of. I had returned it same day and the next week got a bill for " 6 days overdue ". It was extremely frustrating especially since I had called 3 times over the previous week. Thankfully Gabby in customer service was able to help me and stayed on the phone with me while she wrote up the discrepancy. Loved Gabby but very disappointed in Uhaul. Probably wouldn't use this service again.

Hanna Kuykendall 
Rating:
5.0

Customer did not leave a comment.

Chalon Dilber 
Rating:
5.0

Sam was awesome. Would definitely rent here again.

Adam Placek 
Rating:
5.0

Customer did not leave a comment.

Barbara Beebe 
Rating:
5.0

Awesome!

Zhenjian Pan 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Raroque 
Rating:
4.0

Customer did not leave a comment.

Shane Jenkins 
Rating:
3.0

I reserved a hand truck and they didn't have any for me. I needed it to move my washer and dryer. When I returned the truck they overcharged me for mileage and processed the amount, now I have to wait to get my money back.

Cristian Gomez 
Rating:
5.0

Easiest pick up & return I have ever had with UHaul, these guys are great

Brent Zuercher 
Rating:
5.0

Gave me a truck with no working AC

Richard Roy 
Rating:
2.0

Truck was dirty, almost on empty when I got it.

Lucas Mcdown 
Rating:
5.0

The furniture blankets were not provided and we were charged.

Brett Dyer 
Rating:
5.0

Customer did not leave a comment.

Cheryl Willis 
Rating:
5.0

Very friendly staff

STEVEN BEAVER 
Rating:
4.0

I would like to thank the person who help me rent this trailer from Ham's Tire & Wheel, Lewisville TX. I didn't get his name but he was very helpful and knowledgeable.

Donny Dierschke 
Rating:
3.0

Customer did not leave a comment.

Norman Goins 
Rating:
5.0

Customer did not leave a comment.

QUINTON LAWRENCE 
Rating:
5.0

Customer did not leave a comment.

Felipe Mainho 
Rating:
5.0

Customer did not leave a comment.

JOANNA RASBERRY 
Rating:
5.0

the customer service on the phone was horrible

dominique dumas 
Rating:
5.0

Customer did not leave a comment.

Ruben Herrera 
Rating:
4.0

N/A

Aleshia Sells 
Rating:
5.0

Customer did not leave a comment.

Kristina Rees 
Rating:
1.0

Very lengthy process because the person helping was unfamiliar with the process. We asked for a different location that was open later and it was changed because the size truck we wanted wasn’t going to be there. Pads were supposed to be included but they weren’t available at the new place so had to drive to another place . I think we ended up paying for them twice.

Lois Svach 
Rating:
5.0

The team at Hamms is super easy to deal with. They will be my go to place to rent from now

George Tetterton 
Rating:
4.0

Very friendly staff. I was pleased with my experience.

Shawn Lee 
Rating:
3.0

No one in the facility was wearing a face mask.

Patrick Wilson 
Rating:
5.0

Nice place to rent a vehicle from and great customer service.

Mark Moon 
Rating:
1.0

Customer did not leave a comment.

Jim Beiermann 
Rating:
5.0

Customer did not leave a comment.

Todd Schueler 
Rating:
5.0

Customer did not leave a comment.

Sierra Chaney 
Rating:
4.0

Customer did not leave a comment.

Keith Roller 
Rating:
5.0

Customer did not leave a comment.

Patrick Shaughnessy 
Rating:
2.0

No one was at the counter to help us for several minutes - longer than what was necessary and professional (10+ minutes). In the truck itself, it looked like the inside of the truck (cup holder area specifically) had not been wiped down in quite some time. Bits of trash and mail left by previous drivers. More thorough check of cleanliness would be nice.

Bridget Hanafin 
Rating:
5.0

Customer did not leave a comment.

George Bland 
Rating:
1.0

I already reserve the equipement but when I get there I have do over again and have to wait for a long time. the guy charge me the dolly and pad without using it. this is a rip off

Peter Hoang 
Rating:
5.0

Service at Hamms was exceptional! Friendly, personable, professional, knowledgeable, polite & extremely helpful with getting our needs met! I will use Hamms every time I need a Uhaul in the future!

Jon Koock 
Rating:
4.0

Customer did not leave a comment.

Dallin Call 
Rating:
5.0

Customer did not leave a comment.

Billy Harrison 
Rating:
5.0

Customer did not leave a comment.

Thiago Arenas 
Rating:
5.0

I was blown away by the customer service that was provided at this location. Sammie (Sam) really made my day, I was upset after just leaving another U-Haul store that tried to over charge me for the same truck rental that I had previously just about two weeks ago that was $100 cheaper. Hamms Tire & Automotive get an A+ in my book!

joshua brown 
Rating:
2.0

Location understaffed. Worker I spoke with was friendly, just didn't have time. Not the location I originally selected for pickup.

Brett Whitaker 
Rating:
3.0

If you can't say something nice, than don't say nothing at all. Bad equipment or hook up wrong. All I know is it cost me a bunch of money and frustration.

Jeffrey Cooney 
Rating:
5.0

Customer did not leave a comment.

Larry Bonner 
Rating:
4.0

Customer did not leave a comment.

Bill Montgomery 
Rating:
4.0

Customer did not leave a comment.

Tony Reece 
Rating:
5.0

Customer did not leave a comment.

TOMMY SEVERSON 
Rating:
2.0

Customer did not leave a comment.

Sinterica Patterson 
Rating:
5.0

Excellent quick no- nonsense and FRIENDLY service. EXCELLENT experience!!!!!!

Christine ford 
Rating:
5.0

Customer did not leave a comment.

Deborah Nerf 
Rating:
5.0

Customer did not leave a comment.

Vu Du 
Rating:
5.0

Staff was great!

Chris Barnes 
Rating:
3.0

Customer did not leave a comment.

Nikki Meister 
Rating:
5.0

Customer did not leave a comment.

Mark Lemasters 
Rating:
5.0

Remove the sliding door. Because if items are not tied down, they can cause the door to not open. Or offer tie down straps with the rental. I saw other trailers with opening doors. Opened outward. I think those models are better.

Diego Felix 
Rating:
5.0

The gentleman that helped me was very kind. He made conversation while he was clicking and verifying everything with my reservation.

KEANDRA WEBB 
Rating:
5.0

Customer did not leave a comment.

Nellie Macias de la cruz 
Rating:
5.0

Customer did not leave a comment.

nora hulet 
Rating:
4.0

Customer did not leave a comment.

Gloria J Hamilton 
Rating:
5.0

The Gentleman receiving my rental was extremely polite and so helpful. When I explained to him what happened to me and the electrical issues I experienced, he right away apologized and said I should have had a positive experience and that he will credit my rental. Now; that is a great customer service and I will rent from this location anytime.

Jiri Nemecek 
Rating:
4.0

Customer did not leave a comment.

Zachary Burch 
Rating:
5.0

Customer did not leave a comment.

Marcus Cabral 
Rating:
5.0

Continue doing what you're doing.

Jordana Hudson 
Rating:
3.0

Customer did not leave a comment.

Anthony Geffre 
Rating:
5.0

Everything was on time and as expected. Agent was extremely kind and efficient. I will be back in a couple months when I move into my new home. I am extremely satisfied with this facility.

Kevin Gilster 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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