Customer Reviews for Hamilton Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I haven't received my refund

Rating:

5.0

Great customer service with both of organization representatives. Friendly and courteous job well done in selection of staff. Appreciated!

Rating:

4.0

N/A

Rating:

5.0

The customer service was great. I wouldn't change anything about my experience. I will definitely return in the future.

Rating:

5.0

Everything is perfect

Rating:

5.0

I love the people that run this place, very nice people and honest.wouldn't want to go anywhere else.

Rating:

5.0

Excellent Customer Service. Would highly recommend this location to anyone in the surrounding area. Will definitely use this location again. Great storage facility as well. Well Maintained and Plenty of security cameras.

Rating:

5.0

There was trash in the cab of the truck.

Rating:

5.0

They were so helpful each time I use them, you go away feeling like you just left a good friend. They made my experience with uhaul so simple and friendly. Thanks . See you all on the 7th of this month.

Rating:

5.0

Great customer service, very clean facilities,attentive to their customer needs,very good surveillance cameras to protect the customer and business. I would recommend this Uhaul Hamilton Storage to anyone.

Rating:

3.0

U-Haul locations should carry useful equipment to assist in moving sch as hand trucks and sillies.

Rating:

5.0

N/A

Rating:

5.0

Great service. Tiffany was wonderful. I witnessed her handling a difficult customer very well. I'd give her a raise!

Rating:

5.0

The one day truck rented had a broken bar that had been taped to keep the ramp functioning… I jarred my hip push the ramp in, due to the bar catching a rail, stopping the ramp from closing… I reported the problem to an U-Haul associate immediately upon my arrival to the property before the return inspection began… It kind of inconvenienced me due to me having to figure out how to get the ramp to close… I have a video and a picture of the issue for management purposes… It needs to be welded back together before someone hurts themselves… It happened with the 17' one day truck rental… I spent nearly 3 hrs trying to figure the problem out… I really didn't want to bandage the issue but that was the only way to get the ramp closed… I smashed my finger and burst the cuticle area that bleed for awhile… Please inspect every inch of these vehicles before renting them out because I could've been the person that would push the issue… I'm just overly grateful for the team y'all hired!!! They were super fun, friendly and genuine!!! Thanks for the rental!!!

Rating:

5.0

My return was horrible. The representative that I returned to said I didn't pay when I know I did pay a certain amount up front. Then it was showing like I didn't pay at all. Hope I never have to use Uhaul again.

Rating:

5.0

Very easy process

Rating:

5.0

i rent a U-Haul every week. Stateline Rd is the only one that I recommend any one to go to. Very nice people and never have any problems..

Rating:

3.0

The truck needs an alignment's

Rating:

2.0

The truck was very nasty, and the windshield was so dirty I was barely able to see out of it. And I think the Transmission is going out in the truck because it was having a hard time shifting all in all it was the worse truck, I have ever gotten from U-Haul.

Rating:

2.0

I gave it an Below Average for the UHAUL web product. In trying to return the truck through the UHAUL app it was gut wrenching. I had to call customer service and Cst Ronald Drake was phenomenal in helping me accomplish a task that should not have been such a chore. Fix the UHAUL app , the locating of my phone signal was the worst part. And secondly, when taking a pic of the gas hand and odometer reading the app kept giving me the run around saying my memory was too low and the process didn't go through. It was crunch time and I needed this rental returned ASAP or I was in jeopardy of having another day added to my ticket. But Ronald came through in the clutch and saved the day from UHAUL receiving a POOR review.

Rating:

3.0

The vehicles need to be cleaned, and the vehicle needs to be checked and serviced before renting it out to the public. The Check Engine/Service Engine sign was on and the tire pressure signal was also on, when I received the vehicle. The inside was filthy, to where my son and I did not want to touch anything at all. This was my worst experience with U-Haul.

Rating:

5.0

Improve the online pick up option..but the employees at this location were great!

Rating:

5.0

I will always love to rent a truck from this store, very nice people

Rating:

5.0

Very easy process to return the truck. Definitely will recommend.

Rating:

5.0

Keep up the good work 👍

Rating:

3.0

Option to check in faster and give extra minutes

Rating:

5.0

I did not drop off the trailer myself, my husband did; so I cannot speak from personal experience. But we have dropped off trailers at this same location before, have never had any complaints.

Rating:

5.0

Awesome place very clean staff was amazing would definitely recommend and use again.

Rating:

4.0

The 10 ft I rented drove horribly especially on the freeway. I seemed like it had transmission problems with several yellow lights on the dashboard. Drove back immediately the guy just said that the truck was ild.

Rating:

5.0

Best customer service ever. Cleanest facility . The workers make you feel like family.

Rating:

4.0

The person who waited on me was very polite and professional. I will go to see him again. Thanks U haul.

Rating:

1.0

Didn't receive my receipt at all over charge me, only use 15 miles pay for 30 miles

Rating:

5.0

The people that waited on me was so friendly, I mean their customer service was so awesome I felt like we already knew each after. Most definitely would recommend them and use U Haul again.

Rating:

5.0

Great Worker

Rating:

5.0

Nothing. It was a really good experience

Rating:

5.0

Affordable prices and clean restrooms, helpful nice staff.

Rating:

5.0

Everything was very nice and Kimberly gave good customer service and will rent again.

Rating:

5.0

The front desk lady was great

Rating:

4.0

Very nice and helpful

Rating:

5.0

Drop off was smooth

Rating:

5.0

Customer Support was excellent and friendly!

Rating:

5.0

Easy to make the reservation, easy & quick pickup, convenient drop off.

Rating:

4.0

I dropped off the trailer to the location They were currently closed so I didn't have any interaction with the staff. The location was easy to find and seemed very clean

Rating:

4.0

NA

Rating:

5.0

Thank, Uhaul for an easy and quick experience.

Rating:

5.0

Very nice women working at this location

Rating:

5.0

Hamilton location was great, lady working did all she could to get us taken care of. Will not recommend your 5375 Pepperchase Dr, Southaven, MS 38671 location. Got there 30 minutes late and lady told us UHaul doesn't play and canceled our reservations. Employees were too busy eating their Wendy's while we were there. Hamilton location had someone late, she called person to see if they still needed reservation. When they said no, we were able to rent truck. UHaul needs more employees like the lady at Hamilton. She went above and far exceeded the efforts of employees at Pepperchase location. Pepperchase needs training on who (customers) helps pay their wages. They were rude and not helpful. Thankful for your Hamilton location, because of her extra efforts; we completed our move.

Rating:

5.0

This was my first time to pull a trailer and I didn't know how to do anything. Now I am an expert because of the patience, demonstration and information received by the U Haul attendant (who had done this probably a million times). The office is always clean and organized with options to help a move and the inside storage is very safe!

Rating:

5.0

Customer service is great!

Rating:

3.0

Everything were great

Rating:

5.0

Customer service was excellent and kind. Will use in future. Thanks

Rating:

5.0

new Dropbox for the bigger key when you in return your rent a vehicle not to put it in the box when it's too small thanks

Rating:

5.0

Kim helped me when the Pepperchase location sent me away and told me they didn't have anything to give me even though I had a reservation. She helped me on the phone and was super pleasing to work with.

Rating:

5.0

Nothing just keep being friendly

Rating:

2.0

There needs to be a number renters can call THAT CONNECTS TO A LIVE PERSON. Each time I attempted to call with a question, I got an automated system asking me to enter a remote code. I had a rental truck, not a storage space. The link I was sent shortly after renting the truck expired quickly. My truck had VERY poor wheel alignment, horrific fuel economy, an uncomfortable drive, as if it hadn't been serviced in months, contained no furniture/appliance pads, there was no spare or jack, and the heat and ac did not work properly. What I did not like is at the time I requested a rental, I asked for a different truck, which there were 2 on the lot. The person who assisted me said both trucks were rented already. When I returned my rental, both trucks I wanted were still sitting in the exact same spot. It made me suspicious that I was deliberately given a poor quality rental. Both prior and after rental return, I was not offered any discounts of any sort to give me an incentive to want to rent again. I paid cash for my rental. Usually, rental offices will offer some kind of present or future discount, especially if you pay with cash or a credit card with a high limit, unlimited local miles, 25% off next rental, etc. I went away with the feeling I was an annoyance. I will NOT be renting from this location again.

Rating:

5.0

Be as great to them as you were to me

Rating:

5.0

My point of view you all is excellent!!

Rating:

5.0

I needed a large storage space and I was able to find it at Hamilton’s storage facility.

Rating:

5.0

The staff was extremely professional and efficient, while still being friendly. If we need storage in the future, this will be our first and only stop!