Upon arrival we were informed that we had to unhook the auto transport ourselves and place it inside the gate then drive the truck around to a parking spot. The other option given was if we didn't do this ourselves, we'd have to drive it to another location. Person had no knowledge on how to do this due to the statement from her that she didn't normally work at this location. Other than this, service at this location was pleasant but not helpful.CHRISTINA G.
Customer Reviews for Hamilton Self Storage Gp
(Distribuidor de U-Haul del vecindario)
Hernando, MS 38632
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
U-Haul needs to honor the guests preference of truck size and location. We made our reservation 2 weeks in advance; the night before our pickup U-Haul calls to tell us that we were changed to a 26 ft truck (we ordered a 20ft) and they changed our location pickup 20 miles away from our choice location. It was take it or we will cancel the reservation. While we were traveling halfway through our trip U-Haul calls and changes our drop off location again 15 miles further than original location. NOT HAPPY WITH UHAUL WILL NOT USE AGAIN! The employees of Hamilton and the UHAUL drop off were great! Corporate was the problem.James S.
El cliente no dejó un comentario.Jessica P.
The lady at the store wreaked of drinking alcohol. The uhaul was covered in mulch on the inside, and had others belongings left inside including a mini refrigerator. We booked another uhaul that same day online. Put my card info to hold..get there and they do not have any box trucks which is what we reserved and they said they had. We were told â€œthat's just how we do thingsâ€ when we asked why did you let us reserve it and go out of our way to come here and get it if you don't have it?Clay P.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.Ginger L.
El cliente no dejó un comentario.Jessica J.
Have equipment reserved or notify customer ahead of pickup date.Robert S.
Have rented storage for a boat a camper as well as storage units at this site for more than 9 years. Extraordinario servicio al clienteSHARON S. | Overall Experience
El cliente no dejó un comentario.Rick W.
Nothing! I love the option and easy to use feature for checking in and out without having to wait on someone. As well as extending time or coming when someone isn't in the office.Elizabeth C.
El cliente no dejó un comentario.Jeffrey M.
Management was nice and friendly they hooked me up what is a good appreciate it thank you will return in the future if neededJerry E. | Overall Experience
El cliente no dejó un comentario.DAMION J.
I always love to rent my U-Haul from you guys very kind people, Always trying to help make sure you are satisfied Thank youFrank H.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Kenneth D.
El cliente no dejó un comentario.CHRISTINE H.
El cliente no dejó un comentario.JAMES O. | Overall Experience
El cliente no dejó un comentario.Martha L.
My wife was the one that spoke with the lady here and she said this woman was extremely nice.JONATHAN J.
More lighting needed. A few minor things like bent lock slide. Staff was ALWAYS FRIENDLY AND HELPFUL !Susan C. | Overall Experience
My location was switched so there was extra mileage added and I dont think thats fair!Jocelyn S.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Brenda B.
One of the customer service ladies was rude and not helpful. She was the same when I talked to her on the phone. The young lady that took my info was very good at helping.Sherry G.
Very pleasant experience, the U-haul representative was knowledgeable, efficient and it only took ten minutes to pick the truck up. The truck was clean, run great and AC was cold. Also when talking to the dispatchers when trying to locate a truck size they went above and beyond to locate one for me. This was the first time I rented a truck for a move. I will need to rent again in July so I will definitely be renting from U-haul again. Hats off to the Hernando, MS location off McCracken Road!Frances D.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.JASON T.
El cliente no dejó un comentario.Maggie M.
El cliente no dejó un comentario.Becky D.
El cliente no dejó un comentario.STACEY J.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Rashida W.
This has been the worse experience that I had dealing with UHaul. I have used UHaul for the past 3-4 moves, never had any trouble. The location I selected did not have the truck I needed, I wasn't notified until 2 days before my move, then was informed that I would have to drive an extra 20 minutes away from my original location, and a hour away from my new house, to pick up the truck. When I called the location, super nice ladies! They directed me to someone with trafficking. Called the next day and spoke to Daniell, super rude, and even argued with me, not very customer friendly or customer center. She did not offer any accommodations at first, it wasn't until after I told her that I will be making a complaint to customer service, when she offer to change the mileage from $.99 to $.75. Then I called 1-800-gouhaul to make a complaint, which is the number Daniell gave me. Called and spoke with Shirley. She was nice and very apologetic. It wasn't until after taking to her for 30 minutes that she informed me that she was not customer service, that she would transfer me to the right department which was someone from trafficking. I informed her in the 30 min conversation prior to her telling me she was not customer services, that I had already talked with them. She basically told me â€œsir I don't know what you expect customer service to do.â€ So I informed her that I was getting upset and that I needed to let her go before I get very upset. I arrived at the location, the lady there was very nice. I admit I did not check the inside of the truck bed. I was suppose to have a dolly, there was no dolly...which wasn't a big deal. When I returned the truck the next day I informed the lady..very nice, she told me that they would credit the dolly. Overall worse experience I would give a negative 5 star to UHaul and the use of the reservation online...there is no connection with the company and the online. I will never use UHaul ever again. I will pay more money to use Penske for now on, even if they are more expensive.CHARLES F.
The lady there was very helpfullTim L.
She went above and beyond.Alvie D.
Friendly employeesJonathan S.
El cliente no dejó un comentario.Francis W.
El cliente no dejó un comentario.Deteria M.
The trailer needs to have a jack attached to get it on an off the ball it is very heavy when you have to lift it on an off the ballMichael G.
El cliente no dejó un comentario.DOUGLAS C.
The roof of your truck leaked when it rained and ruined a bunch of my stuff. When I told the woman at the pick up location about it she said it wasn't her problem and I should have gotten the insurance.Christy D.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Amanda T.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Donald P.
That sweet lady Ms Lorie, is awesome! She was very helpful and went above and beyond for me. Need more people like her,very professional. Thank you Ms LorieFred F. | Overall Experience
Great staff!Joella C. | Overall Experience
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Marshall W.
El cliente no dejó un comentario.jeanette T.
Being a 6 year tenant I was vey pleased with the facility and the staff was excellent. I hated I had to move I will miss the staff. I highly recommend Hamilton self storage in HernandoScott W. | Overall Experience
The customer service representative at Hamilton Storage in Hernando, Ms was very helpful and covered all of the bases. She made sure we knew exactly how to operate the equipment.Rachel E.
El cliente no dejó un comentario.Justin B.
El cliente no dejó un comentario.Karen H.
The lady Shawna who works there has the worst attitude i have ever experienced in a customer service facility. She should be terminated. What a horrible human being!Angela L.
The person who assisted me with drop off was very friendly and helpful. Drop off went very smoothly and quickly. It was a great experience.Steven B.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Ty M.
the lady I delt with was awesomeJames G.
El cliente no dejó un comentario.James C.
Attendant was very courteous and friendly. She made sure I understood everything and was completely satisfied.D H.
Pulled up, dropped the car dolly off and was checked out in the matter of minutes. Staff was friendly and eager to get me on my way.Matt B.
There was some confusion for a while as far as where to pick up the trailer. The documentation showed drop off in California. Your web page was not much help.Jean-Luc D.
Customer service was great. The one associate at the location seemed taxed since she had no one else to help but the trailer and equipment was ready when I arrived. She attached the trailer and I had no issues.Iah H.
El cliente no dejó un comentario.Kari D.
El cliente no dejó un comentario.Misty B.
Everything went very well.Marvin T.
El cliente no dejó un comentario.Mitzi H.
The lady that worked at this location was rude. She did not come out and tell me where to park the trailer and there were no spots available, so I dropped the trailer where I could and then she wanted me to move it again and charged me $20. She should've come out of her office and let me know where to drop the trailer and there wouldn't have been an issue.Asher F.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Chodie M.
El cliente no dejó un comentario.Michael J.
Easy process of self returning truck.rhenda J.
Lower your prices, would not go this route again, just to move a table. Wayyyyyyy to expensiveJohnathan W.
Great service ! Thank youJeffrey W.
Very friendly service. I will use them again.Michael Q.
El cliente no dejó un comentario.RICHARD A.
I asked for a refund because I didn't get what I paid for. I do all my business with uhaul including storage. The reason for the truck rental was to remove my essential items from my storage at the uhaul on Pepperchase in Southaven Ms. After renting the truck I found out that the elevator was out of service at uhaul. I couldn't do anything. My money was taken for the truck rental though. ðŸ¤"Dwana T.
El cliente no dejó un comentario.Rick A.
I didn't meet the woman that worked there but spoke to her on phone. She was very accommodating and very helpful.Dana W.
The lady at working in the office when I picked up and dropped off was very nice. My original experience trying to make a reservation prior to finally finding this U-haul location was not smooth however. I called the 1-800-Uhaul number and the person set me up with a reservation for a truck that did not exist at the location she booked it. This happened twice. I believe what is in the U-haul corp. system may not accurately reflect what inventory is available at the local businesses.Abigail I.
El cliente no dejó un comentario.Trung V.
El cliente no dejó un comentario.Jessica R.
El cliente no dejó un comentario.Britt O.
El cliente no dejó un comentario.Steve D.
El cliente no dejó un comentario.CLAYTON JOSEPH J.
El cliente no dejó un comentario.ANTHONY W.
El cliente no dejó un comentario.Jamison H.
The staff stayed in touch with me by phone and email to let me know exactly what was going on. If an issue developed, they resolved it quickly. In my opinion they did a great job of assisting us with our move.Charles C.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Preston K.
Great customer service 10 out of 10Joshua W.
El cliente no dejó un comentario.Michael Q.
El cliente no dejó un comentario.Michael Q.
IT WAS GREAT THANKSThelma C.
She was niceKaren M.
I'm confused as to why I could not complete the return early and get a receipt. I picked up the truck on Wednesday in Texas, drove it to MS on Thursday and tried to turn it in after unloading it before closing time, same day. Policy changes I suppose, but in the past it has been no problem. I did not want the truck in my driveway an extra day. Then I find out it is due on Saturday, and that would have been very annoying. Not sure how I will manage my next rental.Steve R.
El cliente no dejó un comentario.Jeffrey C.
Shawna is wonderful. We appreciate all of her assistance.Tommy W.
The truck was not available when I went to pick it up. It had to be moved from another location. I wasn't provided a receipt when I dropped off the truck because the girl claimed she couldn't log into the system. I was charged for an entire extra day when I was 1 hour late for drop off. When I called to dispute the charges I was put on hold and never got to speak to themJesse M.
El cliente no dejó un comentario.Caleb P.
El cliente no dejó un comentario.William S.
I had a break down on my way home from a vacation with my wife. It was a Saturday afternoon and most of the U-haul locations nearest to us were closed. I had a way to tow the car, but nothing to tow it on. I found a location that was still open in Hernando, MS. Shawna Hugonnett had what I needed, the only problem was that I was 30 miles away from that location. By the time I would be able to get there it would be closing time. She agreed to stay for me to be able to pick up my rental. When I got there ten minutes after closing time she helped me understand everything in the rental agreement and just made me relaxed for the first time since the break down. It was a wonderful experience for the situation.James H.