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James J.
Customer Reviews for Hacienda Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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christopher R.Truck wasn't clean. French fries and other food all over the cab. I was also charged a fuel fee even though I filled the tank. Unacceptable
ANDREW S.Truck came dirty gas was not full still made me fill it up otherwise I would've been charged extra after I already spent $180
Aleece M.The Spanish lady was really helpful and very friendly. She went above and beyond trying as much as possible to help every single customer at the same time. But it feels like she was the only very so working on that location. I needed a hitch attachment for my truck, they don't have someone in that store for 3 months. She also tried to call different locations in the customer service just to help me. But we find out they don't have anyone in 100 Miles area!
Everton M.Haven't received my difference on my down payment would appreciate this been looked into
Maria H.Maybe lower per mile charge. It's a little ridiculous as it stands!!
Michael A.The pick up process was frustrating, but the woman at the counter was terrific. She was patient and kind and I appreciated having her there.
Yasmin B.It would be extremely helpful to make the dimension between wheel wells available on the website. There is a statement that the cargo van and small box trucks fit a queen size mattress which is 60" wide but the distance between wheel wells is 52.5".
Edward M.Please inform customer to start check out process when they pull into return location, before handing over the key ( either to U-Haul rep or drop box); since a picture of the odometer is needed to complete the return. Also, location rep should complete/ start check out procedure at time of return.
SHELLY C.UHauls storage area was clean, but drivers area was dirty, dusty, and full of fog hair. Pickup process was difficult, b cause lock was too high for an average woman to read while trying to open. I finally tipped the sign to the ground and was able to open. Uhaul dial in staff were wonderful!
STEPHANIE C.We could not find a drop box for the key so I had to call a nearby uhaul location who told me to put the key under the visor.
JESSICA R.