Customer Reviews for Hi Tech Self Storage
(Distribuidor de U-Haul del vecindario)

84 comentarios

16885 Sunset Dr   Victorville, CA 92395
(Just North of Molly Brown's Cafe)

(760) 955-8530

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(760) 955-8530

16885 Sunset Dr
Victorville, CA 92395
(Just North of Molly Brown's Cafe)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

silvia L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MYSTICA P. 
Clasificación:
1.0

I got over charged & got wrong wrong dropp off address . No one answers the phone bad customer service.

HUNTER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CELESTE N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
3.0

CLEAN UR TRUX N DONT KILL PEOPLE. Truck was extremely contaminated. Extremely dirty. I used 15 clorox wipes just for to clean touched parts. Door & all handles. Steering wheel. Entire dash buttons for a/c, radio, miles, vents, arm rests, seats, wipers, headlights. Everything was extremely dirty. Not even a little dirty. Disgusting dirty. Not ok to rent trucks like that. Not COVID SAFE. I called customer servixe Was told to wrote a review??? What the heck. Wheres management.

Sonia S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clarissa P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen C. 
Clasificación:
1.0

I made reservation day before pick up day .I came day of my reservation and was no track for me. So ? why did i do my reservation for?

JACEK W. 
Clasificación:
2.0

I needed two dollies. Furniture and a regular one. Luckily I got the furniture one to move the fridge. I didn't get the regular that would have saved me multiple trips. I had called previously to verify I had both, because I needed both. Since I picked up before store hours I had no way to get it. The truck was clean and ready to go.

Vicente P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

Sebastian was so helpful

Carly F. 
Clasificación:
5.0

I had the worst experience on my p/u via mobile phone it took over 2hours and the reservation was miss spelled and even with customer service over 30min to get a representative., so I had to do double work the next day in 115 degrees heat., also when I got to my drop of location again I was put in a upstairs unit when I requested and was told it was downstairs and I have two bad lower back disks and three in my neck.So I was informed after I made a ligament complain that someone would get back to me and still no one ever did.

IVONNE O. 
Clasificación:
5.0

Fast and friendly

Sarah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELSEY N. 
Clasificación:
1.0

Got charged for an extra day even though we returned it BEFORE 24 hours! There is easily camera proof that we showed up around 1, and were not due back until 4 pm. Spoke with the employee who told us to use the drop box (because their office was locked even though it was during operating hours.) followed instructions and even called and made sure there was nothing else we needed to do. Somehow got charged way extra. Waiting for manager to call me back, and it's been a day and nothing. Probably will not use uhaul ever again. We will see if the manager can right the wrong.

christopher H. 
Clasificación:
4.0

El horario no coincidio con mi nota

francisco G. 
Clasificación:
1.0

I was missing my supplies and it wasn't parked where it said it was

taylor S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amirah C. 
Clasificación:
3.0

The communication is great but the tools that we need are not in this area. We badly needEd the dolly but they didn't have it. Even the queen mattress cover that i paid beforehand, they dont have it here.

Mary Grace T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ulysses N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick L. 
Clasificación:
4.0

Helpful and knowledgeable.

Martha R. 
Clasificación:
1.0

I dropped off the truck on time. I wasn't told i need to use the app to check in. I dropped off the keys like any other time i did it. They charged me 20 dollars for not doing this seconds after they opened.. My drop off time was 9am but hte office didnt open until 930 so they were not even open. The girl on the phone was an idiot with no intention of helping me she said its not her problem. They arr scamming people out of 20. And another $2 for over miles??? No way. I wont use uhaul again.

Colin A. 
Clasificación:
2.0

Truck lock would come off had to wait 3 hours for place to open and then they didn't have the moving pads I ordered

charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hefzy Ahmed Aly Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey M. 
Clasificación:
5.0

Leave the truck on a level surface for a way to verity the fuel level...i had to put fuel in on a level surface, and when we return it back it sits on a hill which will show a lower level than what I had at the station. I pick up the truck on a hill also so it shows the wrong level at pickup...

michael Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando S. 
Clasificación:
5.0

Nada

Terry R. 
Clasificación:
1.0

U-Haul needs to get their own places instead of having other businesses doing their work these people have no idea what they are doing.I had the worst experience ever paid way more then i should have because of the employee who helped me

NELLIE G. 
Clasificación:
5.0

Nothing that I can think of. I was very impressed by both the type and condition of the truck and also by the service provided by Beverly, the rep. Extra mile....

Steven H. 
Clasificación:
5.0

Great customer service in both cities Victorville and when I drop the truck in Corona you are very efficient I got scared when I heard 230 but the price was less 130 something !! Thank you

GLORIA U. 
Clasificación:
5.0

Staff was friendly and helpful

edward M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juanita L. 
Clasificación:
3.0

Uhaul confirmed my pick up time for 9a but the location did not open until 9:30am. It had a piece of paper with it's opening time changed on it. They need to update with u haul of the change in their opening time.

Monique N. 
Clasificación:
3.0

Customer service suck. I felt like the lady that was explaining everything to us was rude. Never going there again

Jaun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tina H. 
Clasificación:
2.0

she tried to over charge me using her phone to calculate what I owed the difference which was 11.85 she tried to charge me 20 something bucks I simply asked don't the computer do the adding for you she said sometimes it thru me off then went on to include another person advise that was there visiting her I as shocked to say the least not to happy but I have a unit at this location I don't want my stuff destroyed so it's ok I will take the embarrassment that happened that day.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

Nothing. Everything went smoothly.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

Our experience was great. The employees were helpful and courteous!

Lawrence G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY K. 
Clasificación:
3.0

Truck was dirty on outside and gas was only 1/4 tank. Customer service good just need more worker only one person doin all

Liza G. 
Clasificación:
5.0

Nada

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sebastian Guille B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gwendolyn B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
1.0

Very rude

dennis E. 
Clasificación:
2.0

They had someone at the storage place who didn't know how to do u haul business....very unprofessional

SHON T. 
Clasificación:
4.0

Very pleasant woman behind the counter. She had me checked in and out in a hurry. Very pleased!

James C. 
Clasificación:
3.0

System was down, took a long time.

THOMAS W. 
Clasificación:
1.0

El cliente no dejó un comentario.

GARRET M. 
Clasificación:
1.0

I'm a victim of FRAUD that's all I can say!!! Refund my money it's not right!!!

NESTOR Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAYLE C. 
Clasificación:
4.0

Drop off location could not have been more helpful and accommodating.

LORI W. 
Clasificación:
3.0

I'm handicap and there are no chairs in the facility..If you have to wait to return a truck, you would have to wait on the floor...

STUART R. 
Clasificación:
3.0

Even though I made a reservation they still did not have the equipment that I needed

Nichelle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANCA P. 
Clasificación:
1.0

it took me over an hour to pick up the truck because the one girl they had working didn't know how to rent it out look up my reservations or print the paper work I had to tell her to call someone then the truck smelled like dog poop worst place ever

ARLENE T. 
Clasificación:
5.0

"Park on the street" directive was confusing. Why?

ROMAN T. 
Clasificación:
4.0

Easy to drop off.Took notes on issues.

GERAKD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

WANDA H. 
Clasificación:
4.0

The truck was dirty inside. There was an issue with the computer software and it was difficult for the staff to access. Otherwise, the staff were pleasant and very helpful.

LIZET A. 
Clasificación:
4.0

El cliente no dejó un comentario.

brenda B. 
Clasificación:
5.0

More late night drop off locations.

Bonnie R. 
Clasificación:
5.0

great customer service at both locations thanks u haul

trina B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSE G. 
Clasificación:
4.0

The appliance dolly that I ordered what not at this location when I picked up the truck. As a result, I had to drive to another location to rent this vital piece of equipment. I was given 10 "free" extra miles, but this was an extra trip that I would have preferred not to make. I saw a sign noting, "Guaranteed Reservation Promise" and that I would have the right equipemtn or get $50... I'd like to know how to get the $50. Chris Leyerle; (949) 842-2698

CHRISTOPHER L. 
Clasificación:
5.0

The lady at this location was very effecient and friendly. She came outside immediately to check the truck, did the paperwork quickly and we were on our way. Great service.

John G. 
Clasificación:
5.0

Good service, friendly staff.

PAMELA S. 
Clasificación:
3.0

I was assigned this location to drop off 17' truck and car trailer. Upon arrival she said I could not leave the trailer. I asked her to check and finally they said she could take the trailer. She could not find the equipment number to enter it in the computer. I took it off the equipment checklist card and she could finally enter it. Vehicle had a hard time pulling normal hills for the vehicle towed. If that truck was not large enough it should have been recommended that I get a larger truck

JOHN LANDON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEATON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

caroline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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