Comentarios del cliente para Guy Am Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Guy Am Auto

Grado total:

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DAVID L. en

Grado:

The person running the service was very friendly and helpful. The location was not so good.

Barbara C. en

Grado:

The gentleman was very helpful; needed to get bigger trailer and it was no problem. Took care of and got us hooked up and on our way

Jaini F. en

Grado:

El cliente no dejó un comentario.

Stephen S. en

Grado:

El cliente no dejó un comentario.

Randy I. en

Grado:

El cliente no dejó un comentario.

Jacqueline H. en

Grado:

El cliente no dejó un comentario.

larae r. en

Grado:

El cliente no dejó un comentario.

Carl S. en

Grado:

Should have asked me about the trailer. I left Mpls at 1pm with all lights working. As I approached Ames Iowa the running lights would not turn on. Pulled into and Ames Uhaul(Duff ave) spent 1 1/2 hours trouble shooting broken wire which shorted and blew the fuse on the truck. Super people at Ames!! The trailer running lights started blinking about Denver area and eventually stopped working altogether. I have an enclosed trailer but wanted the tandem axle and reliability of Uhaul. May not use Uhaul again the wiring on this trailer should have been replaced a long time ago—keep you equipment updated!

Keegan M. en

Grado:

Was 30 minutes away from where i was so it was inconvenient. There was no one at the location so i couldn't mark that they were helpful! Overall it was a decent experience though.

Gary L. en

Grado:

El cliente no dejó un comentario.

Roger W. en

Grado:

Very helpful person running this location. He explained what the first location did wrong with the paperwork

Corean P. en

Grado:

Know one was there and I had to call them then leave it the truck and flat bed

George E. S. en

Grado:

Onsite contact was not helpful and belittled my first experience with self-dispatch. It took a back and forth calling experience with CS support to get the info I needed.

Ian R. en

Grado:

I reserved a trailer from one location, but uhaul changed the location to one 20 minutes away without notice. Once I got to the second location I waited an hour for service. Unacceptable! Thumbs down, uhaul.

Eric L. en

Grado:

I did get a follow up call today and had to provide my drop off address. Perhaps this location didn't check the vehicle on with uhaul. Otherwise fast and convenient.

Vanessa G. en

Grado:

I booked the truck at a different location and was only notified of the change by an email without any reference to a change in location. The email went out after 5PM the night before my move. There should really be more of a notification, it was extremely inconvenient. Please change your policies on this. Seriously, I can't stress this enough. The email notification just had the subject "Your U-Haul order" so I didn't notice the address had changed.

Erik S. en

Grado:

The person at the location was a very good person. However, I am disappointed that Uhaul changed the location, two days before I was to pick up the trailer. When I made the reservation, Uhaul promised that I could pick it up at a more convenient location. I feel that Uhaul broke their promise with me, without warning and gave me no choice in the matter.

Valerie l. en

Grado:

Quick and efficient pickup!

Jack J. en

Grado:

When I made the reservation online I made it for the Plymouth, MN location. And so I based my estimated mileage on that location. And over night you guys moved me to the Crystal, MN location and the to the Minneapolis location. Which was an inconvenience while trying to make a deadline and added 30 miles round trip for the uhaul truck. I feel like I should be credited back some money for the additional 30 miles I had to drive after being told it was at the Plymouth location.

Adetayo O. en

Grado:

El cliente no dejó un comentario.

john f. en

Grado:

It's all good!

Elizabeth D. en

Grado:

After I parked the truck, a friendly man came out to get the keys but did not do any formal "check in." I would have felt more comfortable had we done a formal check in where we looked at the truck and gas gauge together (it didn't occur to me that I should have asked about this until after I left). Everything went fine, though.

STEVEN S. en

Grado:

El cliente no dejó un comentario.

Donald M. en

Grado:

The vehicle needed 2-quarts of oil immediately and both wiper blades were overly worn. The vehicle was clean and the "owner" was helpful and cheerful. However, I did not understand why we had to pick up the vehicle so far away and at a non-UHaul service center.

Shae J. en

Grado:

my reservation was "lost" it took me a total of 5 hours with customer service to fix the problem. most of the people at customer service were rude and hard to understand. I was given the truck a little under 1/4 tank of gas in it, returned it the way it was received and was charged.... i was also quoted $694 on the phone and it was $805. this entire experience was a disaster and completely over priced.

Phong V. en

Grado:

El cliente no dejó un comentario.

Jeanine C. en

Grado:

It was located in a poor part of town. The trucks are parked in a trash filled overgrown parking lot. Didn’t feel too safe there. Our truck was clean but the side window could not be rolled up as air would scream through the truck. It was a very long ride with the constant airflow of the side window.

Sandy L. en

Grado:

El cliente no dejó un comentario.

Brenda Y. en

Grado:

El cliente no dejó un comentario.

Ted G. en

Grado:

It's North Minneapolis. The people were very friendly.

CHRISTOPHER K. en

Grado:

El cliente no dejó un comentario.

Mee X. en

Grado:

El cliente no dejó un comentario.

Andrew P. en

Grado:

El cliente no dejó un comentario.

Breanna B. en

Grado:

El cliente no dejó un comentario.

Mallory B. en

Grado:

El cliente no dejó un comentario.

Gregory M. en

Grado:

Not the pick up location that I requested but it ended up ok.

Daniel L. en

Grado:

El cliente no dejó un comentario.

Michael J. en

Grado:

Maybe arrive to work on time reservation was made for 8:00 AM DID NOT get my uhaul trailer until 9:00 which made me behind schedule!

Gary S. en

Grado:

The truck was almost new, however the previous renter left tar residue on the headliner, seat & seatbacks. We had to put plastic bags over the seats to use. Also driving halfway across town at the last hour to pick up the truck was unreasonable.

JACOB T. en

Grado:

El cliente no dejó un comentario.

Katie M. en

Grado:

El cliente no dejó un comentario.

alejandra f. en

Grado:

El cliente no dejó un comentario.

Kathy S. en

Grado:

Very helpful and easy process.

Guy F. en

Grado:

The manager was friendly, helpful and respectful. I had reserved a 15 foot truck, but a 15 foot truck was not available. The manager gave me a 20 foot truck for the same price as a 15 foot truck. That worked out well. The manager's decision made what could have been a bad situations pretty good.

Steven T. en

Grado:

It's not professional, they to a office in back, did not feel comfortable

Margaret K. en

Grado:

The truck's ash tray was full and the truck smelled terrible. The seats and cab were covered in ashes.

ted g. en

Grado:

The gentleman at the drop off location asked me if all was ok and if I'd put gas in it. I told him the pads were in the back of the truck, he shook my hand and that was it. Easy and quick.

joeseph s. en

Grado:

El cliente no dejó un comentario.

Dominic C. en

Grado:

Son Son was great to deal with and friendly. He was helpful and considerate of our needs for the truck. We also talked about cricket, and he sells cricket gear in the store! Cheers Guy AM Auto!

Thomas K. en

Grado:

Make sure the truck works properly.

Kaylee B. en

Grado:

The guy was on the phone the whole time we were there. We were incorrectly charged on the contract because literally no one was paying attention. We gave a different card for the purchase to be charged on and it went onto the original card which then over drafted.

Eileen S. en

Grado:

El cliente no dejó un comentario.

Ka Y. en

Grado:

El cliente no dejó un comentario.

Jessica P. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

Never even looked at my trailer that I left off. I could have left a bicycle for all he know or cared.

MARIA M. en

Grado:

El cliente no dejó un comentario.