Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there, by the time uhaul could find a location that would accept the truck and trailer we had to drive to an unknown town. They were closed by the time we got there.
Ronald Altman
Rating:
5.0
Customer did not leave a comment.
steven ley
Rating:
5.0
Customer did not leave a comment.
Will Lough
Rating:
4.0
Customer did not leave a comment.
Daniel Berns
Rating:
5.0
They were very helpful
Maryruth Monahan
Rating:
5.0
Customer did not leave a comment.
Rick Knudtson
Rating:
5.0
Customer did not leave a comment.
GORDON MCCLOSKEY
Rating:
5.0
Customer did not leave a comment.
craig kruger
Rating:
5.0
Customer did not leave a comment.
Robin Ambrosy
Rating:
5.0
Customer did not leave a comment.
Grant Langhus
Rating:
3.0
The truck had mud inside the cab. It also smelled bad from cigarette smoke. Otherwise the truck was fine.
Jim Oberbroeckling
Rating:
5.0
Dropped here very easy
Brett Easton
Rating:
4.0
Customer did not leave a comment.
Kevin Potter
Rating:
4.0
Customer did not leave a comment.
Kirby Klinge
Rating:
5.0
Customer did not leave a comment.
JAMES GOLDEN
Rating:
5.0
Nothing. It was all great!
clark collins
Rating:
5.0
Finding a trailer near the location I needed was nearly impossible. I'm glad I found one.
Steven Peterson
Rating:
5.0
It was definitely quick and easy!
LYNNE CAMPBELL
Rating:
5.0
Customer did not leave a comment.
JON MCELDERRY
Rating:
4.0
We ordered Uhaul a month before we planned to move and the website confirmed the location would be Dubuque. However, the morning before we were informed we had to pick up in Guttenberg. Ok, we understand there are a lot of moving parts but having to drive 60+ MILES out of the way with NO compensation for the extra mileage was startling. We rearranged our schedule and family help to adjust for the change in location but we are still disheartened that uhaul was unable to help financially with the hour drive or the extra gas needed to pick up our trailer.
James Pankratz
Rating:
5.0
THE DEALER I/N GUTTENBU.RG WAS VERY HELPFUL AND COULD NOT UNDERSTAND WHY I HAD TO DRIVE ALL THE WAY TO HIS DEARLERSHIP TO PICK UP THE TRAILER..DEALER IN OELWEIN SHOULD BE TALKED TO ABOUT CUSTOMER SATIFACTION..
george whalen
Rating:
5.0
Customer did not leave a comment.
PAUL FRANCIS
Rating:
5.0
Customer did not leave a comment.
Stephen Alvarez
Rating:
5.0
wonderful people and so helpful A+A+A+A+
matthew johnson
Rating:
5.0
Customer did not leave a comment.
Codi Bell
Rating:
5.0
Customer did not leave a comment.
JON MCELDERRY
Rating:
5.0
Customer did not leave a comment.
Kevin Schindler
Rating:
5.0
Customer did not leave a comment.
Scott Dryer
Rating:
3.0
Customer did not leave a comment.
JON MCELDERRY
Rating:
3.0
Customer did not leave a comment.
paul wilson
Rating:
5.0
Customer did not leave a comment.
Gary Earl
Rating:
4.0
Customer did not leave a comment.
Steve Kirsch
Rating:
5.0
Customer did not leave a comment.
Neil Andress
Rating:
2.0
Customer did not leave a comment.
Calvin Gibson
Rating:
4.0
Customer did not leave a comment.
James Harbaugh
Rating:
5.0
Customer did not leave a comment.
Christine Brown Elston
Rating:
4.0
Customer did not leave a comment.
Lisa Hickman
Rating:
5.0
Everyone was extremely helpful. Great overall experience.
Charlene Jenkins
Rating:
5.0
Customer did not leave a comment.
Raymond Black
Rating:
4.0
Customer did not leave a comment.
Marc Moore
Rating:
5.0
Customer did not leave a comment.
Brenda Hinrichs
Rating:
5.0
Customer did not leave a comment.
Shawn Rodenberg
Rating:
5.0
He was having trouble with u-haul internet. He could not bring up my reservation and the site would not accept credit cards. I ended up having to pay cash to get what I needed.
Patrick Kennedy
Rating:
3.0
Inspect hauling equipment prior to leaving lat- there was a faulty tail light
todd ehde
Rating:
5.0
First, I originally reserved the trailer for pickup in Dubuque (45 minutes away). A day before I got the call. Granted, I made the reservation a month in advance. In short, the location who helped me was top notch but the uhaul system is terrible and I not likely to rent from uhaul again.
Chris McQuillen
Rating:
2.0
Customer did not leave a comment.
Gabrielle Lemon
Rating:
5.0
Customer did not leave a comment.
Ellen Pickhinke
Rating:
3.0
We ended up taking the truck 5 miles to island and after speaking to several neighbors, did not have to empty house due to flooding. We returned after 2 hours, put gas in and returned unused.
We were disappointed we were charged for the day.
We will rethink using uhaul in the future. In the past, we had a positive result.
The Greenes