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Jacala H
Customer Reviews for Gurganus Automotive Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Respond to emails from customers after a COMPLETE FAILURE of a rental experience. I need to speak with somone about this experience and my financial loss due to your equipment failure and I am being ignored.
Shawn MNice Lady at the desk Friendly I will use them for now on
MARK RNone
Cliff MNa
SYNTHIA BSee above comment!!!!!!!
Tommie FService was great, the owner was very nice and made check - in very easy. Would definitely come back to this location if I need to move again. Would also recommend to any family or friends looking for a u-haul.
Nicholas SGreat experience from start to finish!
Carolyn EI found out the location I was suppose to pick up U Haul didn’t have the truck I needed an hour before pick up time , re routed somewhere else that didn’t have truck either, it was not good customer service at all.
JOYCE TMy rental was confirmed at the montechello location in Norfolk for a 7 am pick up I was in line when my phone rang at 710 am while I was in line. They informed me I had to Uber to Hampton Va to pick up the equipment. This delay cost me an additional $400.00 for the moving crew I hired to sit there while I went to Hampton to pick up the truck , that uhaul confirmed was ready and available 12 hours previously. To make matters worse, when I arrived at Hampton, they told me I was in the computer for pick up at that location at 0730. That woul have been information uhaul should have provided Ed when you called to tell me my equipment was ready 12 hours earlier.
Greg GIt was in a scary area. Parking was horrible, few spots, huge pot holes to drive around or fall in.
BETTY TGoogle Maps directions to the site attempt to take you through a closed road; perhaps a note can be given to new customers.
LUKE SCustomer service was amazing
Thomas GAwful awful AWFUL place! The UHaul was filthy, center console was ripped out so there were no cup holders anywhere for a 600 mile trip. Check engine light flashing on and off the entire trip….did not have any of the extras I ordered but one furniture dolly. If it’s a one way trip STAY AWAY FROM THIS PLACE! They will give you their worst to get rid of it on a one way trip!
Misty MUHaul presented me this location at the last minute. It wasn't clean, charged me for an electrical light harness adaptor when I had two on my trailer and they both worked for UHAUL rentals before. No matts that I ordered were even available but invoice showed a $20 charge. Also, I95 south of Washington DC a car had to tell me my right trailer wheel was about ready to come off. 4 hours later the corporate uhaul told me the wheel wasn't installed right and send my pictures. I have sent two emails to UHAUL since last Thursday to have someone contact me and no contact yet. I want to get into more detail and questions here so please contact me soon as I want to talk with someone. Adam Zickert
adam zI have no complaints about this place the person that took car of us was nice and polite
Gwendolyn LThe uhaul was dirty and had multiple spiders. The location of pick up with horrible!! No place to leave your car. There was 5 cops cars when I got there. It took them almost an hour to give me the keys! I didn’t receive the dolly and was STILL charged for it. The check engine light was on and they ran it through there little computer and cleared the code without knowing what the issue might’ve been.
Fatima GInitially I asked for a 10ft truck online. They assured me it was big enough. it was not. The gentlemen at the pickup location offered a larger truck in no time. I didn't have to wait that long for a new transaction. The 10ft cannot hold 1 apartment in one trip. That is not realistic.
Georshia BImprove the 24/7 service by making it easier to get vehicle’s key.
Terrell MBecause of the fuel leak from the punctured tank the return was very confused and difficult.
William WLocation is a little sketchy to get to but the owners made me feel at ease and were able to provide a great customer experience.
Michael SMaking it easier to load and unloading the portable steps are very narrow.but other than their service waswere great room clean but difficult loding second tier rooms are very difficut.
Ivery WThe truck was dirty, less gas was in the car than stated, and the check engine light was on and I was told “it’s ok, that happens all the time” which eventually led to me wasting hours broken down.
Nicholas GWorst experience with Uhaul rental. Location is a junk yard with no signs to indicate anything. On my way over I drove past several rental locations that had the equipment I needed but your online tool didn't recommend. In fact I stopped at one location and they offer to rent me the equipment. Either the online tools is rigged to provide business to less that desirable locations or it is simply a terrible tool. Will never use this service again.
lucas hMobile pick up was horrible. It took over 30 minutes to get approval causing delays with my move. Rental check engine light was on. Gas was only at a quarter tank.
Victoria BClear directions to get to the place because the FPS took us in the back side and we couldn’t get around the road closed sign so I had to walk pretty far.
Anna JCharged me for a truck that was supposed to be picked up days ago, j had Covid and they picked it up 3 days later
Breauna AI encourage you to read the contract notes from both the renal contracts. While the location itself was pleasant,the customer service surrounding this particular rental was completely unacceptable except for the time of the pickup itself. They rental agent was wonderful. I made the reservation 3 weeks ahead of time only to learn 2 days ahead that UHaul changed my pickup and return location and on the day of the rental they changed it again! All my plans had to be rerouted and I incurred additional time ,expense, and inconvenience! I was told that inconvenience was less important, so I imagine that you receive many such concerns and possibly don't follow through. But as a former Quality and e efficiency professional, I understand the challenges, however, as a U-Haul customer, I feel your customers should not have to be subjected to this experience.
Jacalyn FThe location was great but the U-Haul app was not
kiasha cSelf checkout was difficult as the keys were left in the wrong key box.
Reginald N