Customer Reviews for Gurganus Automotive Service
(U-Haul Neighborhood Dealer)

5 reviews

6 Newsome Pl Ste K   Hampton, VA 23661

(757) 690-7816

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(757) 690-7816

6 Newsome Pl Ste K
Hampton, VA 23661

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

I encourage you to read the contract notes from both the renal contracts. While the location itself was pleasant,the customer service surrounding this particular rental was completely unacceptable except for the time of the pickup itself. They rental agent was wonderful. I made the reservation 3 weeks ahead of time only to learn 2 days ahead that UHaul changed my pickup and return location and on the day of the rental they changed it again! All my plans had to be rerouted and I incurred additional time ,expense, and inconvenience! I was told that inconvenience was less important, so I imagine that you receive many such concerns and possibly don't follow through. But as a former Quality and e efficiency professional, I understand the challenges, however, as a U-Haul customer, I feel your customers should not have to be subjected to this experience.

Jacalyn F. 
Rating:
5.0

The location was great but the U-Haul app was not

kiasha C. 
Rating:
3.0

Customer did not leave a comment.

tracy C. 
Rating:
4.0

Self checkout was difficult as the keys were left in the wrong key box.

Reginald N. 
No reviews have been submitted for this location.

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