Customer Reviews for Gulf Coast Drive Train
(U-Haul Neighborhood Dealer)

995 reviews

10200 Hwy 31   Spanish Fort, AL 36527

(251) 625-1107

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 625-1107

10200 Hwy 31
Spanish Fort, AL 36527

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone was helpful and friendly. This made it very easy going through the process of renting the truck I needed.

WILLIAM COLEMAN 
Rating:
3.0

Customer did not leave a comment.

Richard King 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
5.0

Customer did not leave a comment.

Mike Curry 
Rating:
5.0

Customer did not leave a comment.

Russell Sanders 
Rating:
4.0

Customer did not leave a comment.

KEITH OTT 
Rating:
5.0

Easy process

Mark Deseno 
Rating:
5.0

Very polite, professional and informative.

Deborah Shanks 
Rating:
3.0

Customer did not leave a comment.

Don Amstutz 
Rating:
5.0

Customer did not leave a comment.

Jerry Eldridge 
Rating:
5.0

Customer did not leave a comment.

Lorna Bland 
Rating:
3.0

Customer did not leave a comment.

Brent Ponder 
Rating:
5.0

Customer did not leave a comment.

KRIS SANDMAN 
Rating:
5.0

Agent was very friendly and helpful. Process was quick and painless. Absolutely would recommend.

LEESA EDWARDS 
Rating:
3.0

Pricing too high: $19.95 + mileage for a short rte (less than 20 miles @ $1.07 a mile. What happen to one price weekend rental with no milage?

patricia myers 
Rating:
5.0

Lari the U-haul representative was prompt, courteous, and showed me how to hook up the trailer. When I returned the trailer, she promptly checked me out. No improvements justified at this time - AAA service by this U-haul rep.

RICHARD JOHNSON 
Rating:
5.0

Good

Chris WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Tony Funderburk 
Rating:
2.0

Let the customer pick the equipment up from Where they ordered it. I order from one place and had to pick up and deliver to another. Very inconvenient.

carl bullard 
Rating:
5.0

Customer did not leave a comment.

Roy Franklin 
Rating:
5.0

Customer did not leave a comment.

Scott Collins 
Rating:
5.0

Customer did not leave a comment.

Scott Collins 
Rating:
5.0

Customer did not leave a comment.

Timothy Mims 
Rating:
4.0

Customer did not leave a comment.

Dantony Lewis 
Rating:
5.0

I was extremely pleased with everything and will never use any other service but this location should I ever need U-Haul equipment again.

Alice Jean 
Rating:
4.0

Customer did not leave a comment.

Gabby Cassidy 
Rating:
3.0

Customer did not leave a comment.

Matthew Parker 
Rating:
4.0

Customer did not leave a comment.

paul fischer 
Rating:
5.0

Customer did not leave a comment.

Sheila Boltinghouse 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CANFIELD 
Rating:
5.0

Customer did not leave a comment.

david grimes 
Rating:
5.0

Customer did not leave a comment.

Alan May 
Rating:
5.0

Perfect

Shane Perry 
Rating:
4.0

Customer did not leave a comment.

Howard Black 
Rating:
5.0

This location provides excellent customer service. The nice lady who works here always goes above and beyond to be helpful and cheerful.

Timothy Armstrong 
Rating:
5.0

Customer did not leave a comment.

Glenn Scott 
Rating:
5.0

Customer did not leave a comment.

LINDA BAILEY 
Rating:
1.0

Customer did not leave a comment.

Cornelius Lewis 
Rating:
5.0

Customer did not leave a comment.

ALFONSO HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Christopher Bell 
Rating:
5.0

Customer did not leave a comment.

Jerry Nowlin 
Rating:
5.0

Customer did not leave a comment.

LINDA BAILEY 
Rating:
3.0

Customer did not leave a comment.

camille heilman 
Rating:
5.0

Customer did not leave a comment.

Gary Mayer 
Rating:
5.0

Customer did not leave a comment.

Gary Mayer 
Rating:
4.0

Customer did not leave a comment.

Adam Whisenant 
Rating:
5.0

The woman that helped me was outstanding

CHAU TRAN 
Rating:
5.0

Customer did not leave a comment.

Alan May 
Rating:
5.0

Customer did not leave a comment.

Mitchell Tolleson 
Rating:
3.0

Customer did not leave a comment.

Kim T Russell 
Rating:
1.0

The merchants are nice people however their lot is so cluttered. It’s actually an unsafe location. There’s too much activity going on in the same facility. They’re working on large trucks, small trucks and then as a sidebar they were renting out a large inventory of U-Haul equipment. I will say they have a great inventory. there’s too much equipment for that size location it’s unsafe. As an example, I unfortunately damage the front end of my truck when I picked up the U-Haul trailer several days ago it was such a tight quarters and the the help that was available on that day was an experienced that spotting a driver and I unfortunately damaged the front end of my truck , so it’s gonna cost me over $1000 for the repair not happy

Arthur Lopez 
Rating:
5.0

Mary was amazing!

Marla Rogers 
Rating:
4.0

Update the website uhaul open location and availability. I made a reservation before this one, at a different location. That was closed but the uhaul website had it listed as an open location.

Eric Guerra 
Rating:
5.0

Customer did not leave a comment.

Halli Green 
Rating:
5.0

Friendly professional employees and wonderful experience overall. I have used this location numerous times and will continue to do so.

MICHAEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

GARY GAINES 
Rating:
5.0

Really easy to use the truck

Andre Bringhenti Correa Ro 
Rating:
5.0

Customer did not leave a comment.

Wendy Hill 
Rating:
5.0

Everything was great

Joe Smith 
Rating:
5.0

Customer did not leave a comment.

Marvin Kampenga 
Rating:
4.0

Customer did not leave a comment.

Frankie Brewer 
Rating:
4.0

Customer did not leave a comment.

Gregory Beckham 
Rating:
5.0

At this location, I see nothing more that you need to do to achieve complete customer satisfaction. The person that assisted me with my rental went out of her way to be helpful and I must say the weather conditions were most difficult at the time but it did not deter her from assisting me in a timely manner. It is employs such as her that will keep customers coming back. Thank you very much and additional comment around the equipment is the trailer tongue weight is too heavy to lift off the hitch without the assistance of a jack making it impossible for a single individual to drop it off at a location at night unassisted, I recommend the company considers, installing it tongue jacks on the equipment.

ED Johnson 
Rating:
4.0

Not human contact

Jeff Heidman 
Rating:
5.0

Very friendly Very knowledgeable on all the equipment and rates

tim quick 
Rating:
5.0

Customer did not leave a comment.

Danny Zambroni 
Rating:
4.0

Customer did not leave a comment.

John Hitt 
Rating:
5.0

Customer did not leave a comment.

David Futch 
Rating:
5.0

Customer did not leave a comment.

Dennis Magraw 
Rating:
3.0

Customer did not leave a comment.

Jerry Suddeth 
Rating:
3.0

Paperwork showed van at pickup was full, which it wasn’t. We only drove 5 miles round trip but it took 7.21 gallons when we filled it. Even at 5 MPG we only used 1/2 to 3/4 of a gallon, not 7. We were charged for 10 miles on paperwork but only drive 5. I would recommend this location with the caution that you check the actual fuel setting Before you drive away.

Steve Martin 
Rating:
5.0

Nothing everything was great the guy was nice and helped me hook up the dolly and tie the safety chains. He also explained how to use straps. Thanks again for the great customer service!

ARNOLD RUIZ 
Rating:
5.0

Customer did not leave a comment.

David RINALDI 
Rating:
5.0

Customer did not leave a comment.

David Strickland 
Rating:
4.0

Customer did not leave a comment.

stephen burgett 
Rating:
4.0

Customer did not leave a comment.

Mark Prater 
Rating:
5.0

Customer did not leave a comment.

MARCOS RUBIRA 
Rating:
5.0

Nothing. The service was outstanding and I would highly recommend this U-Haul dealer location to anyone looking for a U-Haul Rental. JMH

JIM HELLEKSON 
Rating:
5.0

Customer did not leave a comment.

Larry White 
Rating:
5.0

Nothing, they provided great customer service, met all my expectations.

Gregory Drakulic 
Rating:
5.0

Customer did not leave a comment.

Jonathan Odom 
Rating:
5.0

Customer did not leave a comment.

DAVE HEIDEGER 
Rating:
4.0

Customer did not leave a comment.

Allen Atkinson 
Rating:
5.0

Customer did not leave a comment.

Leon Watson 
Rating:
4.0

I was very satisfied with the over all dealing with that UHAUL LOCATION. The personnel working with me and my brother was very knowledgeable, friendly and an expert business woman .

Nadma Gray 
Rating:
5.0

Everything was good. Very friendly

Sharan Taylor 
Rating:
5.0

Customer did not leave a comment.

SYLVIA WORCESTER 
Rating:
5.0

Customer did not leave a comment.

Andria Robbins 
Rating:
5.0

Customer did not leave a comment.

Mark Stabler 
Rating:
5.0

The people at this location are super friendly and professional. Will definitely rent from here again

Ronda Martinez 
Rating:
5.0

Customer did not leave a comment.

Leon Watson 
Rating:
5.0

Customer did not leave a comment.

Brandon White 
Rating:
5.0

Customer service was great, friendly and helpful.

BRET KIRBY 
Rating:
5.0

Customer did not leave a comment.

Courtney Ray 
Rating:
4.0

Customer did not leave a comment.

Susan Oglesby 
Rating:
5.0

Customer did not leave a comment.

MARK BANKORD 
Rating:
5.0

Only issue was the lights didn't work at night, everything else was A-1 service.

Demarkest Ikner 
Rating:
4.0

Lari was very helpful and friendly to work with! Thank you!

john berglund 
Rating:
5.0

All good

DAVID DAW 
Rating:
5.0

Customer did not leave a comment.

James Kaminsky 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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