Customer Reviews for GS Helpers
(U-Haul Neighborhood Dealer)

98 reviews

11619 105 Ave NW   Edmonton, AB T5H0L9

(780) 447-2881

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(780) 447-2881

11619 105 Ave NW
Edmonton, AB T5H0L9

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 10 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great location to drop off

APRIL A. 
Rating:
5.0

Customer did not leave a comment.

Pushkin S. 
Rating:
5.0

Nice and Clean location, Good people

Guy Douglas R. 
Rating:
5.0

Great Customer Service

colin don L. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Very Helpful and Great Staff, Highly recommend.

wayde E. 
Rating:
5.0

I really enjoyed conversing with both parties, the First Lady was super helpful, and explained all the information astounding. In Edmonton the man very inviting and awesome to deal with. Five stars Thank you

Tysen S. 
Rating:
5.0

Sash went over and above with helping us. I lost my cell phone, was able to reach him after hours and he went back to his shop and retrieved it for me. The next morning he also found another item we had lost. Sash is a man and a half.

Roberta E. 
Rating:
5.0

Excellent Customer Service and great location to drop off

Milan V. 
Rating:
5.0

Customer did not leave a comment.

Modibo D. 
Rating:
5.0

Keeep smiling

Charles C. 
Rating:
5.0

I was really disappointed when I went to refill the gas tank. I set the nozzle and jumped back in the truck as it was cold out. I expected maybe $5 to refill but it took the $20 max I'd set. Considering my trip was 3.6 km total, I am now assured that UHaul alters your gas monitors to show a full tank when it clearly was not. I'm quite disgusted actually.

Christa B. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Nice and quick

jacques B. 
Rating:
5.0

Customer did not leave a comment.

Hosam A. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Amadou S. 
Rating:
5.0

Customer did not leave a comment.

sateesh P. 
Rating:
5.0

Very friendly and helpfu

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

Booked days in advance for a 26 ft van. Was called the morning of moving letting us know that they only had a 20 ft. They called 4 times and changed pick up time. Very poor service. Would not recommend this company or location . Poor management and service. Very unsatisfied.

Bradley E. 
Rating:
5.0

Explained everything well, Highly recommended this location

William R. 
Rating:
5.0

Awesome staff and great service!!

Damien C. 
Rating:
5.0

Great Customer Service, Nice Location

Mohamed A. 
Rating:
5.0

Customer did not leave a comment.

Alen P. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Great Customer Service👍

Vitalii G. 
Rating:
5.0

Easy return process

Abdul R. 
Rating:
5.0

The gentleman who helped us out was extremely friendly and easy going and even helped us back out onto a semi busy street! Two thumbs up!

Deana F. 
Rating:
5.0

estimating the gas on a half tank is no fun

Luca P. 
Rating:
5.0

Very quick and Great location

Bret G. 
Rating:
5.0

Customer did not leave a comment.

Roxanne P. 
Rating:
5.0

Great service. It was fast with no waiting.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

LEIZL C. 
Rating:
1.0

They were rude to my husband and father. Tried to accuse us of damage to the vehicle that was there prior to us renting AND it was noted on my contract when I rented it. Also tried to charge us for extra mileage when we dropped it off at original uhaul location that was contracted we were told they were full and had to change locations.

Rajinder A. 
Rating:
5.0

I was early and Sash accommodated me by giving. The transaction was fast and efficient. The truck did what it was supposed to.

Mark O. 
Rating:
3.0

Customer did not leave a comment.

JiaHui T. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

The people at this location are so helpful, professional and very friendly. They went out of their way to help me and answer my questions. Their office is spotless, inviting and very organized. I could not have had a better experience. Just the absolute best!!! Thank you for everything!!!

Shirley J. 
Rating:
5.0

Awesome service! Sash explained everything very well and the unit was perfect for our needs.

Kendra M. 
Rating:
5.0

Friendly and well staffed but much further from my house than I originally booked.

Mickey O. 
Rating:
5.0

Customer did not leave a comment.

Greeshma S. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Kirsten A. 
Rating:
3.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Good Experience

Abakar Y. 
Rating:
5.0

Nice explained everything in detail.

Brandon S. 
Rating:
1.0

They are a scam of location and I would never rent from them again. They effed up my reservation. I had reservations with different mileage amounts and they refused to use the reservation. GS Helpers are horrible and scammers. They shouldn't be aloud to fraud people like they do.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Greeshma S. 
Rating:
5.0

Make it easier for customer to access paperwork

Sandra B. 
Rating:
5.0

Fast and friendly. Great locations! (Right in Downtown Edmonton)

Murray F. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great location and service :)

Greeshma S. 
Rating:
1.0

There was no one there to answer phone calls or even help. It was a hassle to drop off the van there.

David K. 
Rating:
3.0

Nothing to improve honestly, staff friendly and courteous, vehicles were clean. A very good job done by all. Thank you u-haul

Tracey T. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Shamar S. 
Rating:
5.0

Amazing staff went over and above making sure I got what I needed only place I will rent a Uhaul from now on Thank you for your awesome service

bobby G. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
4.0

Customer did not leave a comment.

John William D. 
Rating:
5.0

Great Location and Excellent customer service. Highly recommend this location.

Robin U. 
Rating:
3.0

It was as quick and didn't require much. The staff at both locations were personable.

Suzanne M. 
Rating:
4.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Convenient location. Fast and friendly service.

Jagjit.singh J. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
5.0

Fast, efficient, and professional. Service was great. Highly recommend this location.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Pushkin S. 
Rating:
5.0

Very helpful

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Roxane T. 
Rating:
2.0

Poor communication between branches. Inconsistencies. Unable to answer questions nor willing to help sort questions out.

Robyn T. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
3.0

drop off after hour with self check out.

Alberto B. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

They stayed open for me to return the truck after hour. Very accommodating.

Don B. 
Rating:
1.0

I found that the truck has no fuel cap, it took me 4 hours to find it after visiting 3 UHAUL locations which cost me time, mileage and gas. End of the day I received over charges because of this.

Rami R. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

I had to be moved from my original pickup location to this one due to lack of policy when renting trucks. My original location did everything in their power to make sure I had a truck, but I am unimpressed with the situation in general. A previous renter no showed for her truck the day before and demanded to get the truck the day after, which also happened to be the day I had rented the same truck. The previous renter then got the truck, sending my family on a wild goose chase to get another truck. I appreciate the efforts of both locations I dealt with, as they were both professional and extremely helpful, but u haul as a company needs to do better.

Jourdana M. 
Rating:
5.0

Customer did not leave a comment.

Mathew M. 
Rating:
4.0

It was convenient to my drop off. It's just a warehouse with a “meh” storefront.

Geoffrey C. 
Rating:
4.0

Customer did not leave a comment.

Cali M. 
Rating:
2.0

Customer did not leave a comment.

David L. 
Rating:
2.0

We wanted the smaller boxes to buy they only had 4

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Jeannie H. 
Rating:
5.0

Very nice services

dat tien tran T. 
Rating:
5.0

I use uhaul approx 2 -3 times per yr. This is the first time I used GS neighbors They're much faster and easier than other u haul locations. And very good with the public. Kind regards Phil Plummer

Douglas P. 
Rating:
2.0

There was some kind of oil on the floor in the right side of the 26' truck . I almost slide on my ass . I had to ask the place I was picking up the the stuff that we were bring back did they have any assortment material . They had Sawdust material To clean it up for nothing else would do it to have a safe floor ! I don't understand why this truck wasn't inspected before it left the place of pick up ! I could of hurt myself worse then it is . Or even someone else . My cell is +14036161308 Reference 3180108 Charles Malley

Charles M. 
Rating:
5.0

Great Experience.

Sateesh P. 
Rating:
5.0

Customer did not leave a comment.

DAVID JUNIOR S. 
Rating:
3.0

Your self dropped off system sucks, did the process five times and everytime just at the end it crush and got charged $20 early dropped off fee. Never again will I rent from U-Haul

Alex S. 
Rating:
4.0

See above. Improve your customer service interactions over the phone and don't waste customers time and money giving them a wild goose chase for a preordered truck and if it's truly out of your hands then we should be compensated for our own losses period.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Diclan K. 
Rating:
5.0

Not change my booking 6 times the day before we needed the rental, and providing complete and correct information the first time I'm communicated with.

Wayne E. 
Rating:
5.0

The vehicle definitely had not been cleaned prior to my pick up. The inside of the window was greasy, there was a dirty mask under the seat candy was stuck in between the seats

Amanda K. 
Rating:
5.0

Customer service is terrific

Martin H. 
Rating:
5.0

Pick up location: very pleasant, helpful, and welcoming. Got me checked in and on my way in very good time. Disappointed that pick up location was moved 30 minutes away. Added 1 hour of inconvenience to moving day. Vehicle:Front suspension/steering had a very bad wobble at speed between 70-90km/hr. Very concerning on a 1300km two day drive. Notified drop off location. Interior clean and tidy. Was not provided a vehicle with winter tires. Winter tires are required on all vehicles crossing the mountain passes between October and the end of April. This should have been caught, considering my one way itinerary.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
No reviews have been submitted for this location.

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