El cliente no dejó un comentario.Fernadez V.
Customer Reviews for Grove Way Mini Storage
(Distribuidor de U-Haul del vecindario)
Castro Valley, CA 94546
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9:30 a. m. - 1 p. m. / 2 p. m. - 4:30 p. m.
9:30 a. m. - 1 p. m. / 2 p. m. - 1 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Agents are very polite, professional, clear in communication and go beyond the norm to be helpful. I definitely will use their service for future needs and recommend them to others.BETTY A.
I experienced excellent customer service. With having Brooke Collin around, you don't need to change anything.SHIRIN M.
Could not provide the dolly/moving cart I reserved beforehand.AERRISSA M.
El cliente no dejó un comentario.Terra B.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.ADAM L.
Very friendly staff . Called in advance to notify and explained details of the contract and the truck.TONGXIN L.
Brook was amazing! Stellar customer service:)Antoine R.
Very satisfied with this location,great customer service.CHRISTIAN S.
El cliente no dejó un comentario.MICHELE W.
El cliente no dejó un comentario.MICHELLE E.
Shouldn't have to wait over 2 HOURS for business to open/employee to show up 2+ hours LATE. People waiting for pickup and return of vehicles! No apology from person. Then I was told they didn't have my reservation! My pickup reservation was made for 10:00am and no one showed up to open business until AFTER NOON! Had to go thru process ALL OVER AGAIN which took more valuable time! Will NEVER USE OR RECOMMEND UHAUL TO ANYONE! HORRIBLE EXPERIENCE, RUINED MY PLANNED DAY OF ACTIVITY! Online tools of phone, chat, or email did not work or were of any assistance!CYDNE K.
El cliente no dejó un comentario.SIDNEY W.
I will most definitely recommend this location. Brooke was absolutely wonderful, helpful, polite, professional. She is easy to do business with due to her pleasant personality. Brooke*****GLORIA B.
Very pleased with the service I received while taking out a new storage unit. I mentioned in passing that I needed to look ok into movers. The lady told me you rent to their customers a van or small truck. That made things so easy for me and the van was available on the day I needed it.DIANA C.
the store lady was so rude and wasn't location so I waited so longCHULJAE L.
El cliente no dejó un comentario.Brooke C.
El cliente no dejó un comentario.Jennifer C.
Thank you Brook!Sara S.
Make sure equipment you've rented is actually in the truck/vehicle you're renting. I trusted that the equipment was in the truck. To my surprise, arriving on location and opening the rear, no equipment to be found. Disappointed, it shouldn't be my job to make sure a rental is as described.PHILIP Q.
I was charged for way more than what I signed up online.Miguel C.
My rental experience was a disaster. I rented a van over the uhaul app and arranged for the "truck share" pickup. The woman working the counter wasn't wearing a mask (both outdoors and indoors). She had no idea about how truck share app pickups worked. I was in the middle of the app pickup verification process but she insisted I had to cancel it and redo it with her at the counter. I told her about how it works but she demanded I close out the app process and come inside. Once inside she started typing away at the computer. About 2 minutes into it she made a phone call. I thought it was to Uhaul support but it ended up she was calling Frontier airline about a plane ticket for her boyfriend. She was still typing occationally so I figured she was multitasking. After about 20 minute of her trying to convince the airline that they should let her boyfriend fly even though he doesn't have a valid ID she gave up and got off the phone. At that point she looked at me and said "my computer isn't working" and now suggested I complete the check in on the app. I completed the checkin and verification on the app, then went to her to pick up the keys. I showed her the verification code but she said she didn't know what to do with it. She had to call the owner of the facility who then told her about how truck share works. The owner kept saying "just give him the keys" after she went in circles around how she has never seen this before and wasn't sure she was doing it right. It wasn't any better on drop off. I took the verification pics and parked the van where I got it. This woman came barreling out telling me that she had to check it in. I ignored her and finished submitting the pics on the app. I then dropped off the keys to the woman in the office as instructed by app and immediately left. She came running after me waving papers but I just got in my car and left before she caught up. Needless to say I don't plan to go back to that location. ps. I took a few pics of her without a mask sitting in the office if proof is neededAllen A.
had to leave car on street even though it was 24/7Terry B.